IT intergrated communication system

1. IT-Integrated
Communication Systems

2. Introduction
•IT-integrated communication systems combine hardware, software, and network
technologies to facilitate seamless communication within and across organizations.
•Importance:
•Improves efficiency and collaboration.
•Reduces communication costs.
•Enables integration with modern IT infrastructure.

3. Private Automatic Branch Exchange (PABX)
A private telephone network used within an organization that allows internal communication
and connects to external lines.
Features:
◦ Call routing and forwarding.
◦ Automated answering systems.
◦ Conference calling and voicemail.
◦ Integration with CRM and ERP systems.

4. Types:
•Traditional PABX: Relies on physical phone lines.
•IP-PABX: Uses internet protocol for communication, enabling VoIP integration.
•Advantages:
•Reduces costs of internal calls.
•Scalable and customizable.
•Ensures reliable and secure communication.

5. Disadvantages:
◦ Higher setup costs for traditional systems.
◦ Requires regular maintenance.

6. 2.Voice over Internet Protocol (VoIP)
Definition: A technology that enables voice communication and multimedia sessions over the
Internet instead of traditional phone lines.
How It Works:
◦ Converts analog voice signals into digital data packets.
◦ Transmits these packets over IP networks.
◦ Decodes packets back into voice signals at the receiving end.

7. •Features:
•High-definition audio quality.
•Video conferencing capabilities.
•Instant messaging and file sharing.
•Mobile and desktop app integration.
•Advantages:
•Significant cost savings, especially for long-distance calls.
•Easy scalability and flexibility.
•Integration with IT systems like email and project management tools.

8. Disadvantages:
Relies on stable internet connectivity.
Vulnerable to cyber threats if not secured properly.