The Honkong and Shanghai Banking Corporation Ltd (HSBC) was founded in 1865 to finance trade between Europe, India and China. It is now one of the largest banks in the world with over 3 lakh employees across 87 countries. HSBC has adopted several technologies to improve integration, customer service, and operations across its global network.

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2.  The Honkong and Shanghai Banking Corporation Ltd
(HSBC) was founded by Scot Thomas in 1865.
 HSBC is one of the largest banking and financial
service organization with its headquarter in London.
 It has more than 3 lakh employees and is present
across 87 countries.
 It was established to finance growing trade between
Europe, India and China.

3.  Lack of integration among different branches.
 High customer service lag time.
 High service delivery cost.
 Less Customer centricity.

4.  Clear information regarding the organizational
structure of the company to the employees.
 Clarity of the factors which define the organizational
structure of the company, such as-
Personal financial services
Commercial banking,
Global banking and markets,
Private banking

5. Global Payments and Cash Management
It pertains on 4 important features-
 Integrated receivables solutions (IRS)
National Network Collections (NNC)
Wholesale Lockbox (WLB)
 Integrated Payments Solutions (IPS)
 Liquidity Management Solutions
 Integrated Delivery Channels (IDC).

6. Cheque Outsourcing Service (COS)
It allows full outsourcing of check disbursement
requirements and offers producing local and cross-
border cashier‟s orders and company checks.
Marketing management system
It focuses on integrated delivery channels, for
example internet banking platform.

7. Host-to-host connection
 It enables the corporate and institutional clients
to manage transmission of huge volumes of
information and transaction instruction to the
company.
 This helps the company to cater the ever
changing environment of global banking.

8. Features of desktop management are-
 Deployment of new software.
 Distribution of software updates.
 Support for roaming user desktops.
 Billing of IT asset to business unit.

9.  Proactively monitoring “Critical Window
Services”.
 Microsoft operation manager subjects active
directory to highly granular levels of
continuous monitoring.
 Operation manager management packs
system management server and Active
directory.
 Easy to implement.

10.  High reliability and security.
 Reduction in desktop cost of ownership.
 Improved customer service.
 Strong integration with the rest of the
infrastructure.

11. HSBC adopted the CRM system in order to
maximize customer convenience and provide
anytime, anywhere and anyhow banking.
Features-
 Streamlining the collection of data
 Segmentation and targeting of potential
customer.
 Suggestion for improvement
 Instant communication service on web.
 Technology and infrastructure enhancement.

12.  HSBC actively relies on data warehousing for
business intelligence in the risk analysis area.
 It aimed at creating the concept of „One Data‟ in
the organization.
 The exponential use of the warehouse by a large
number of employees which led to collapse of
warehouse in 2007.
 To resolve the issue, strategy of duplicate
warehouse for reporting used but unsuccessful.
 Thus tie up with Teradata to redeploy its
warehouse on the new server technology.

13.  It is extensively used by marketing segment
to cross-sell products.
 Data mining combined with historical data is
used to predict customer‟s future needs.
 It is also used to present new ideas to people.
 Its impact is seen in increased customer
loyalty.
 Besides, data mining has also led to reduced
direct mail costs.

14.  Integrated management system, it enables the
company to adopt quality management and avoid
duplicating efforts and conflicting objectives.
 Real time communication between different
department was insured.
 This technology enables all of the decision-maker
to be connected at anytime.
 This unified communication is considered as key
for operating One HSBC.