This document contains summaries of 9 weeks of study material for an IT 286 A+ certification exam preparation guide. The weeks cover topics such as fundamental diagnostic and troubleshooting techniques, computer hardware troubleshooting, printer and network troubleshooting, and a capstone project on computer maintenance and troubleshooting. The document also lists several discussion topics for an online business management class, including applying management theory in healthcare, complexity science in healthcare strategy, and analyzing power dynamics within organizations.

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In this file IT 286 A+ Study Guide you will find a review of the
following weeks of study:
Week 1: Fundamental Diagnostic and Troubleshooting
Techniques
Week 2: Tools, Diagnostics, and Troubleshooting for
Computer Hardware
Week 3: Power Supply Diagnostics and Repair
Week 4: Troubleshooting Operating Systems
Week 5: Diagnosing Operating Systems
Week 6: Printer and Scanner Troubleshooting
Week 7: Diagnostics and Troubleshooting for Computer
Networks
Week 8: Diagnostics and Troubleshooting for Computer
Security
Week 9: Computer Maintenance and Troubleshooting
Capstone
Business - General Business
Applied Modern Management Theory . Which principles of
modern management theory can be applied in a
healthcare/related setting? Which do you see in your own
work environment? Respond to at least two of your
classmates’ postings.
Complexity Science and Postmodernism in the Healthcare
Arena . As CEO of Ashford Medical Center, the Board has
authorized you to work with the Medical Director, the Chief

2. of Staff, and Medical Staff in the development of an exciting
new program to attempt to meet the medical, health, and
nutritional needs of the community for the next ten years.
What conflicts might you anticipate as you attempt to adapt
a post-modernist/complexity science strategy? Justify your
response. Respond to at least two of your classmates'
postings.
Error Avoidance in Post Modern/Complex Adaptive Systems .
Review Exercise 2 on page 80. Each bullet presents a possible
health care management error which may have a significantly
negative effect on the organization. From your readings this
week, describe why each of these may be considered errors.
Finally, how might the ideas presented in your reading help
you avoid each of these errors? Your assignment must be
two- to three pages (excluding title and reference pages) and
formatted according to APA style as outlined in the Ashford
Writing Center. Utilize a minimum of three- to- five scholarly
and/or peer-reviewed sources that were published within the
last five years, in APA format.
Analysis of Power and Politics within Healthcare
Organizations . Review Chapter 8 of your course text,
including the section on Henry Mintzberg’s political games
which begins on page 143. The chapter’s author has provided
a depiction of each political game element as it pertains to
health professionals in a health care organization. Identify a
professional organization in which you have worked or
volunteered (it does not have to be related to health) and
describe its members. Evaluate each member as you
determine their basis of power within the organization.
Identify any political games that you were aware of by
members of the staff or any ancillary employees/volunteers.

3. Additionally, identify any political games that you were
aware of that were played by the managers, administration,
and/or the Board of Directors. If you did not witness or were
not aware of any political games at your organization,
describe a potential scenario of what a situation could look
like for your selected workplace. Give two examples, one for
the staff and one for someone in leadership. What were the
motivations (or potential motivations) of why the games may
have been pursued? Were there (or could there be) any
negative impacts on an organization by the occurrence of
these games? Give examples of the negative impacts.
Respond to at least two of your classmates' posts.
Managing Conflict and Interpersonal Relationships . Review
the case study presented in the course text at the top of page
151. What organizational strategy would you recommend the
CEO utilize to get the organization back on track considering
conflict management and interpersonal relationships?
Respond to at least two of your classmates’ postings.
Case Study: Team and Team Processes . In the course text,
read the case study on the top of page 133. Write up your
responses to the questions at the end of the case. Identify a
minimum of three interventions to recommend that address
the concerns expressed by Nurse B. Support your
recommended interventions with justification/explanation.
Your assignment must be two- to three pages (excluding title
and reference pages) and formatted according APA style as
outlined in the Ashford Writing Center. Utilize a minimum of
four scholarly and/or peer-reviewed sources that were
published within the last five years from industry-related
sources, in APA format
Personal Leadership Philosophy . In 300-500 words, write

4. what you believe it means to “lead and manage resources” in
healthcare. Respond to at least 2 of your classmates’ posts.
Effective Communication . In 300-350 words, describe the
active listener and how active listening can impact
communication between leaders/managers and their
employees. Respond to at least 2 of your classmates’ posts.
Organizational Culture versus Organizational Leadership . In
300-350 words, compare and contrast organizational culture
from organizational leadership. Respond to at least 2 of your
classmates’ posts.
Case Study- Decision Making Based on Mission and Vision of
an Organization. In the course text, read the case study at the
bottom of page 230. Write a three- to- five page paper
(excluding title and reference pages) on what could be a
mission or vision of the Community Medical Center that
would guide the president in his decision about the case of
an operating room nurse who may have HIV/AIDS. What
could be the decision and how will the decision be
communicated to the physicians, employees, to the board,
and the public. Your assignment must be formatted
according APA style as outlined in the Ashford Writing
Center. Utilize a minimum of three- to- five scholarly and/or
peer-reviewed sources, including your course textbook, that
were published within the last five years, in APA format
Cultural Values and Ethics . Review the Ethical Culture slide
presentation and read the case starting on page 251 of the
course text. Post responses to following questions:
§ How do culture, values, and ethics enter into this case
study?
§ Reflect on the term used in the slide presentation, “Ethical
Wisdom.” How might the use of ethical wisdom assist in this

5. case study?
§ If you were in a leadership role of this health care
organization, how would you have handled this situation
compared to the way the hospital’s president?
Your combined responses to all three questions should be at
least three paragraphs. Respond to at least two of your
classmates' postings.
Organizational Dysfunction . Albert John Dunlap, also known
as “Chainsaw Al” and “Rambo in Pinstripes” was hired by the
Sunbeam Company, makers of small household appliances,
to turn the company around. He was eventually fired by the
board having cut thousands of jobs and reducing the
company to practically a skeleton. Describe some of the
factors that might lead a health care organization toward, as
Graber suggests in your text, “a neurotic style” (pg...
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