HCA 459 HOMEWORK Introduction Education--hca459homework.com

HCA 459 Entire Course (Ash)
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Organizational Survival Strategies. This discussion has two options.
Please choose either Option A or Option B to respond to. Be sure to
indicate within your post which option you chose.
Option A: Hospitals frequently seek ways to ensure survival. Sometimes
an adversarial climate cannot be avoided when the action that is being
considered is controversial. For example, a hospital may seek to expand
its market reach by opening an inpatient drug treatment facility in a
small suburban township. The county where the township sits has seen
a steady rise in heroin addiction, as well as an increase in hepatitis
cases. As a manager, identify the three possible categories of clients
within this new clientele network. Give at least one example of a client
for each category and explain the reason for your decision.
Option B: In this increasingly difficult economic environment, many
organizations have been forced to take drastic operational and

systematic measures to stay afloat and maintain their position within
the community. If you were a health care manager leading an
organization in which its financial, political, and/or social position was
threatened, what survival strategies would you employ? Please choose
at least three strategies from your textbook to discuss and thoroughly
explain the rationale for your choices.
The Challenge of Change. Change is usually positive, but it can also be
difficult to embrace at times. Employees can be resistant to change,
while managers may feel that it is necessary for organizational stability.
Discuss the challenge of change as it relates to health care
organizations. What is the overall impact of change on the organization,
its employees, and its constituents, and what role does the manager
play as an agent of change? In addition to responding to these
questions, review the examples of successful change in your textbook
and choose two examples to discuss in greater detail. What did you
learn from these examples? In each case, how did the individuals
overcome the barriers to change, and what were the resulting benefits?
The Health Care Scene: Contemporary Trends. As health care leaders, it
is important to understand that health care is quite a dynamic field. Its
constant changes are a result of continuing trends in regulation, policy,
patient and provider advocacy efforts, as well as increasingly
sophisticated technology and industry benchmarking guidelines.
Review the possible topics for your Senior Project located in the Senior
Project prompt in Week Five, and decide what topic your training
program will address. If you choose not to select a topic from the

approved topic list, you must have your original topic approved by your
instructor prior to submitting this assignment.
For this assignment, assess the contemporary trends in health care and
be sure to include all of the following:
1. Changes in client characteristics
2. Regulation of the health care industry
3. Reimbursement patterns and mandates
4. Restructuring of health care organizations
5. Impact of technology
6. Ongoing social and ethical factors
Address the information above as it pertains to your selected topic, in
an 8 to 10 slide PowerPoint presentation. Additionally, your
presentation should cover the following concerns: Overall, why should

health care managers be aware of these changes and trends? How will
each of these trends impact the specific topic that you will address?
The information in this presentation will later be used as part of your
Senior Project to set the context for the audience you select for your
training program. Your presentation must include detailed speaker’s
notes for each slide as well as a minimum of one to two scholarly
sources from the Ashford University Library and one to two current,
scholarly web sources. Examples of scholarly web sources are available
in this week’s recommended websites. These sources will also count
toward the required sources for your Senior Project. Your presentation
must be engaging and relevant to your audience. Lines of text on a slide
will not be sufficient for this assignment. It should contain images,
graphics, and/or multimedia that communicate your training program
clearly to your audience. For tips on creating an excellent presentation,
read this overview.
Policy and Planning Constraints. Locate an example of a policy or
guideline from an external source to a healthcare organization. Explain
how this policy or guideline may be a constraint to a healthcare
organization’s planning, or how it may shape the healthcare
organization’s philosophy. For example, given that the American
Academy of Pediatrics offers guidelines on child vaccinations, these
guidelines might impact the ability of the healthcare organization to
deliver services to newbornsand infants. Using a similar example, as
well as the characteristics of effective plans as your framework, discuss

how proper planning can help organizations in their future decision
making.
The Control Process. The control process involves three phases that are
cyclic: establishing standards, measuring performance, and correcting
deviations. Examine the manner in which health care leaders progress
through each phase of the control process to manage organizations.
What is the management function of controlling as related to
performance improvement? What tools are used to measure and
monitor performance? Please describe at least two functions and two
tools in your response.
Senior Project Summary. Write a short summary paper on the selected
topic from Week One, which outlines your Senior Project. In your paper
include the topic, your thesis statement, your research methodology,
your decision-making process for choosing your resources, and at least
three resources you will be using. The Senior Project Summary should
be two- to three- pages (excluding title and reference pages) in APA
format as outlined in the Ashford Writing Center. Your summary must
contain the following:
I. Title Page
a. Anticipated title (this may change for the completed project)

b. Your name
c. Course name and number
d. Instructor’s name
e. Date submitted
II. Introduction: Provide an overview of your selected topic and include
your thesis statement. Identify the organization that you have chosen
to address. Include why the issue of your selected topic is important to
the healthcare administrators in your organization and to the
healthcare industry in general. This should be about one-third of a
page.
III. Scope of the Senior Project: This section should summarize the
content that will be addressed in the Senior Project.
IV. Discussion: This section should be a brief but constructive and
analytical overview of what was found in the scholarly and professional
literature. In developing this section, it is important to demonstrate
your understanding of the topic and the interventions.

V. Conclusion: Provide a summary of the main points and direction of
your project.
VI. Reference Page
Strategic Planning and Budgeting. Imagine you are considering the
possibility of operating a small business or practice related to health
care, either as a provider of some sort of care or as a service intended
to support various provider organizations in their care-delivery
activities.
1. Describe the kind of entity you plan to establish by stating the service
or services you propose to deliver and the kinds of clients or customers
you would be serving.
2. Write a few sentences offering compelling reasons for your proposed
venture, explaining why you believe it is needed and by whom it is
needed. Also discuss any competition you foresee.
3. Develop an estimate of how much money you will require to
establish your business, and state how you would finance your venture.
Also discuss your plans for maintaining your budget.

4. Create a mission or vision statement for your organization.
Committees and Teams. Select either Option A or Option B to respond
to and indicate within your post which option you chose.
Option A: Identify what you believe are the top three challenges in
setting up a hospital-based committee from a managerial perspective.
In a 250- to 300- word post, discuss your rationale and address the
following questions:
1. Why are committees advantageous for health care organizations?
2. What are some of the steps that you, as a manager, could take to
overcome these challenges?
3. How would you address conflict and/or divisiveness within the
committee or team?
Option B: Committees have been determined as a necessary
component to health care organizations. As a manager, you have been
tasked to set up a committee with one of the hospital departments. In
doing so, consider the following questions:

1. How much influence should the committee have in the overall
management structure?
2. How would you maintain authority without adopting an autocratic
leadership style?
3. How would you set up an employee team without violating union
and labors laws?
Senior Project Progress Report. Complete a one- to two-page report on
the progress you have made to date on your Senior Project. Your report
and any citations used must be in APA style as outlined in the Ashford
Writing Center. Your progress report should cover the following:
1. Topic: Identify the topic that you have selected for your project and
provide a brief explanation for why you have chosen this topic to
address.
2. Organization: Provide a brief overview of the health care
organization that you have selected for your project including a
summary of the challenges and/or opportunities the organization is
currently facing. How will your training be aligned to help the
organizational leaders manage this challenge/opportunity?

3. Methods: What methods will you use to gather information on your
client organization and the problem it is facing? You are welcome to
use as many research methods as possible to obtain information for
and about your organization and its managers (e.g., web-based
resources, electronic articles, or personal interviews). The more
informed you are, the better prepared you will be to complete your
project.
4. Training: Identify the audience for your training program and provide
a brief outline of the topics it will address. In your outline, include a
minimum of three to five learning outcomes that are targeted for your
identified audience. Specifically, what do you want your audience to
know and/or be able to do after they have completed the training?
How does this training program align with the overall challenges and/or
opportunities that the organization is facing? Overall, how will the
training program benefit the organization?
Case Study: Authority and Leadership. Review the details of the case
“Authority and Leadership: Rising From the Ranks” from your course
text, and respond to the following questions:
1. Identify the potential advantages Julie might enjoy in becoming
manager of a group of which she has long been a member, and contrast

these with the possible disadvantages that might present themselves
because she has long been a member of this group.
2. Describe how Julie will have to proceed in establishing herself as the
legitimate possessor or supervisory authority on the unit, and describe
the sources and forms of Julie’s authority.
Motivation and Conflict Resolution. Select either Option A or Option B
and indicate in your post which option you have selected.
In any organization, regardless of the industry, some level of conflict
and/or office bickering is inevitable and may have a damaging impact
on productivity and motivation or morale. However, it is the
responsibility of the manager to ensure that conflict is avoided
whenever possible and, when it does occur, that it is handled in an
appropriate and respectful manner. With this in mind, listen to the
podcast, Stop the Medical Office Bickering and respond to your
selected option.
Option A: Case Study: A Matter of Motivation: The Delayed Promotion
Review the details of the case above from your course text, and
respond to the following questions:

1. Thoroughly analyze the likely state of your ability to motivate
yourself in your new position. In the process, comment to whatever
extent you feel necessary on your level of confidence in the relative
stability of your position and how this might affect your performance.
2. Describe the most likely motivational state of your HIM staff at the
time you assumed the director’s position, and explain in detail why this
state probably exists.
3. Based on the podcast, what are some proactive strategies that
management could have used to reduce the potential for conflict in this
situation?
Option B: Case Study: Charting a Course for Conflict Resolution: “It’s a
Policy”
1. Develop the argument you would be advocating if you were in
George Mann’s position. In a similar fashion, thoroughly develop the
argument you would advance if you were in Sally Carter’s position.

2. Assuming the position of CEO, Jane Arnold, render a decision.
Document your decision in whatever detail may be necessary, and
include a complete explanation for your decision.
3. Based on the foregoing, outline whatever steps (e.g., policy changes,
guidelines, payroll requirements, or something else) you believe should
be considered to minimize the chances of similar conflict in the future.
Communication Challenges. Select either Option A or Option B and
indicate in your post which option you have selected.
Option A: Compared to a non-healthcare organization, a manager must
have a special skill set for communicating with health professionals and
non professionals within a health care organization. What do you
believe are those particular skill sets? What are the ethical, financial,
and legal implications for communication within a health care
organization? What are the some of the primary barriers to
communication between a manager and his/her staff?
Option B: Case Study: Your Word Against His
Review the details of the case “Your Word Against His” in your course
text. Describe in detail any options you could pursue to set the matter
straight for all parties who received the wrong information, while

incurring the minimum possible public disfavor by the vice president. In
addition, describe what you think went wrong this in case. Where was
the communication breakdown, and how could it have been avoided?
The Health Professional as Manager. Select either Option A or Option B
Option A: Imagine your colleague and friend, Jane Smith, has recently
been promoted to department manager for your facility. You have
worked side-by-side with Jane for the past ten years and can speak to
her excellent skills as a health professional. However, Jane has no prior
management experience and many of your co-workers are fearful that
she does not possess the necessary leadership skills to effectively lead
the team. You feel conflicted because you agree with your colleagues
but you also have faith that Jane will do her best. Considering Jane’s
situation, describe the dual role of the health professional as manager.
What challenges do managers face when they make the leap from
health care professional to manager? What are some of the common
complaints to indicate the presence of ill-fitting management?
Option B: Given the effort and creativity that you have put into your
Senior Project for this course, use this discussion board as a forum to
share your topic with your classmates. Provide a comprehensive
description of the topic you chose, discuss your reason(s) for choosing
the topic, and present some of the key information that you learned
throughout the research process. For example, what did you learn

about the role of management in influencing health care decisions?
How do you think the future of healthcare will be impacted by your
topic? Are there any current events and/or media stories that relate to
your topic?
Focus of the Senior Project
To start, select one of the following approved topics for your Senior
Project. You may also have a topic of your choice approved by the
instructor in Week One. Many of the approved topics have specific
subtopics outlined and, while these topics are not all-inclusive, they do
provide insight into specific areas to consider.
Approved Topics:
1. Examine how participative leadership functions in today’s modern
health care organization and compare it to other types of leadership
styles. Evaluate how each type of leadership style may impact
organizational culture, employee performance, and how it may help or
hinder the legitimacy of authority.
2. As an administrator, address the challenges of employee recruitment
and retention of health care professionals. Additional subtopics may

include trends in the nursing workforce, shortage of primary care
physicians, staff turnover, retention, and staffing patterns.
3. Analyze the dual role of a manager and healthcare professional.
Examine challenges that the health professional compared to those of a
non-health professional, may face in terms of leadership style, and the
impact these challenges have on organizational culture. The benefits of
a health professional manager as an organizational resource may also
be included. Explore the career trends of health professionals in
organizational leadership positions, such as the types of health
professional training that leaders tend to have in common, and the
typical demographic background of health professional managers.
4. The health care industry must anticipate and monitor trends that
could possibly affect its overall survival. Analyze how regulation of the
healthcare industry impacts a health care organization. Explore some of
the possible survival organizational strategies such as, but not limited
to, mergers, and affiliations, achieving accreditation status, professional
licensure.
5. Analyze the impact of technology on how health care services are
delivered. The impact of technology on employee performance,
organizational structure, and management planning may also be
considered.

6. Analyze the impact of any recent social and/or ethical trends on the
health care industry. Discuss at least two issues.
After identifying your topic, choose a health care organization in your
area. This organization may be small or large and may provide single
inpatient health service or multiple outpatient services; it is your
choice. Consider your topic in light of the leadership of this organization
and research the challenges and successes it has faced in managing
operational effectiveness. You are welcome to use as many research
methods as possible to obtain information for your organization and its
managers (e.g., web-based resources, electronic articles, or personal
interviews). The more informed you are, the better prepared you will
be to complete your project.
Finally, develop a management training program that includes relevant
guidelines and information to combat the issues identified in the
selected topic, as well as recommendations for managers to more
effectively lead health care organizations. Your training program should
be in the form of a 20 to 25 slide PowerPoint presentation (excluding
title and reference slides) that includes comprehensive speaker’s notes
for each slide. Utilize at least three to five scholarly sources from the
Ashford University Library and two to three current, scholarly web
sources. All sources must be cited according to APA guidelines as
outlined in the Ashford Writing Center. Your presentation must be
engaging and relevant to your audience. Lines of text on a slide will not
be sufficient for this project. It should contain images, graphics, and/or

multimedia that communicate your training clearly to your audience.
For tips on creating an excellent presentation, read this overview.
==============================================
HCA 459 Week 1 DQ 1 Organizational Survival Strategies
(Ash)
HCA 459 Week 1 DQ 1 Organizational Survival Strategies
History - General History
Organizational Survival Strategies. This discussion has two options.
Please choose either Option A or Option B to respond to. Be sure to
indicate within your post which option you chose.

Option A: Hospitals frequently seek ways to ensure survival. Sometimes
an adversarial climate cannot be avoided when the action that is being
considered is controversial. For example, a hospital may seek to expand
its market reach by opening an inpatient drug treatment facility in a
small suburban township. The county where the township sits has seen
a steady rise in heroin addiction, as well as an increase in hepatitis
cases. As a manager, identify the three possible categories of clients
within this new clientele network. Give at least one example of a client
for each category and explain the reason for your decision.
Option B: In this increasingly difficult economic environment, many
organizations have been forced to take drastic operational and
systematic measures to stay afloat and maintain their position within
the community. If you were a health care manager leading an
organization in which its financial, political, and/or social position was
threatened, what survival strategies would you employ? Please choose
at least three strategies from your textbook to discuss and thoroughly
explain the rationale for your choices.
==============================================
HCA 459 Week 1 DQ 2 The Challenge of Change (Ash)

HCA 459 Week 1 DQ 2 The Challenge of Change
The Challenge of Change. Change is usually positive, but it can also be
difficult to embrace at times. Employees can be resistant to change,
while managers may feel that it is necessary for organizational stability.
Discuss the challenge of change as it relates to health care
organizations. What is the overall impact of change on the organization,
its employees, and its constituents, and what role does the manager
play as an agent of change? In addition to responding to these
questions, review the examples of successful change in your textbook
and choose two examples to discuss in greater detail. What did you
learn from these examples? In each case, how did the individuals
overcome the barriers to change, and what were the resulting benefits?
==============================================
HCA 459 Week 1 The Health Care Scene Contemporary Trends
(Ash)

HCA 459 Week 1 The Health Care Scene Contemporary Trends
The Health Care Scene: Contemporary Trends. As health care leaders, it
is important to understand that health care is quite a dynamic field. Its
constant changes are a result of continuing trends in regulation, policy,
patient and provider advocacy efforts, as well as increasingly
sophisticated technology and industry benchmarking guidelines.
Review the possible topics for your Senior Project located in the Senior
Project prompt in Week Five, and decide what topic your training
program will address. If you choose not to select a topic from the
approved topic list, you must have your original topic approved by your
instructor prior to submitting this assignment.
For this assignment, assess the contemporary trends in health care and
be sure to include all of the following:

1. Changes in client characteristics
2. Regulation of the health care industry
3. Reimbursement patterns and mandates
4. Restructuring of health care organizations
5. Impact of technology
6. Ongoing social and ethical factors
Address the information above as it pertains to your selected topic, in
an 8 to 10 slide PowerPoint presentation. Additionally, your
presentation should cover the following concerns: Overall, why should
health care managers be aware of these changes and trends? How will
each of these trends impact the specific topic that you will address?
The information in this presentation will later be used as part of your
Senior Project to set the context for the audience you select for your
training program. Your presentation must include detailed speaker’s
notes for each slide as well as a minimum of one to two scholarly

sources from the Ashford University Library and one to two current,
scholarly web sources. Examples of scholarly web sources are available
in this week’s recommended websites. These sources will also count
toward the required sources for your Senior Project. Your presentation
must be engaging and relevant to your audience. Lines of text on a slide
will not be sufficient for this assignment. It should contain images,
graphics, and/or multimedia that communicate your training program
clearly to your audience. For tips on creating an excellent presentation,
read this overview.
==============================================
HCA 459 Week 2 DQ 1 Policy and Planning Constraints (Ash)
HCA 459 Week 2 DQ 1 Policy and Planning Constraints

Policy and Planning Constraints. Locate an example of a policy or
guideline from an external source to a healthcare organization. Explain
how this policy or guideline may be a constraint to a healthcare
organization’s planning, or how it may shape the healthcare
organization’s philosophy. For example, given that the American
Academy of Pediatrics offers guidelines on child vaccinations, these
guidelines might impact the ability of the healthcare organization to
deliver services to newborns and infants. Using a similar example, as
well as the characteristics of effective plans as your framework, discuss
how proper planning can help organizations in their future decision
making.
==============================================
HCA 459 Week 2 DQ 2 The Control Process (Ash)
HCA 459 Week 2 DQ 2 The Control Process

The Control Process. The control process involves three phases that are
cyclic: establishing standards, measuring performance, and correcting
deviations. Examine the manner in which health care leaders progress
through each phase of the control process to manage organizations.
What is the management function of controlling as related to
performance improvement? What tools are used to measure and
monitor performance? Please describe at least two functions and two
tools in your response.
==============================================
HCA 459 Week 2 Senior Project Summary (Ash)
HCA 459 Week 2 Senior Project Summary

Senior Project Summary. Write a short summary paper on the selected
topic from Week One, which outlines your Senior Project. In your paper
include the topic, your thesis statement, your research methodology,
your decision-making process for choosing your resources, and at least
three resources you will be using. The Senior Project Summary should
be two- to three- pages (excluding title and reference pages) in APA
format as outlined in the Ashford Writing Center. Your summary must
contain the following:
I. Title Page
a. Anticipated title (this may change for the completed project)
b. Your name
c. Course name and number
d. Instructor’s name
e. Date submitted

II. Introduction: Provide an overview of your selected topic and include
your thesis statement. Identify the organization that you have chosen
to address. Include why the issue of your selected topic is important to
the healthcare administrators in your organization and to the
healthcare industry in general. This should be about one-third of a
page.
III. Scope of the Senior Project: This section should summarize the
content that will be addressed in the Senior Project.
IV. Discussion: This section should be a brief but constructive and
analytical overview of what was found in the scholarly and professional
literature. In developing this section, it is important to demonstrate
your understanding of the topic and the interventions.
V. Conclusion: Provide a summary of the main points and direction of
your project.
VI. Reference Page
==============================================
HCA 459 Week 3 DQ 1 Strategic Planning and Budgeting (Ash)

HCA 459 Week 3 DQ 1 Strategic Planning and Budgeting
Strategic Planning and Budgeting. Imagine you are considering the
possibility of operating a small business or practice related to health
care, either as a provider of some sort of care or as a service intended
to support various provider organizations in their care-delivery
activities.
1. Describe the kind of entity you plan to establish by stating the service
or services you propose to deliver and the kinds of clients or customers
you would be serving.
2. Write a few sentences offering compelling reasons for your proposed
venture, explaining why you believe it is needed and by whom it is
needed. Also discuss any competition you foresee.

3. Develop an estimate of how much money you will require to
establish your business, and state how you would finance your venture.
Also discuss your plans for maintaining your budget.
4. Create a mission or vision statement for your organization.
==============================================
HCA 459 Week 3 DQ 2 Committees and Teams (Ash)
HCA 459 Week 3 DQ 2 Committees and Teams

Committees and Teams. Select either Option A or Option B to respond
to and indicate within your post which option you chose.
Option A: Identify what you believe are the top three challenges in
setting up a hospital-based committee from a managerial perspective.
In a 250- to 300- word post, discuss your rationale and address the
following questions:
1. Why are committees advantageous for health care organizations?
2. What are some of the steps that you, as a manager, could take to
overcome these challenges?
3. How would you address conflict and/or divisiveness within the
committee or team?
Option B: Committees have been determined as a necessary
component to health care organizations. As a manager, you have been
tasked to set up a committee with one of the hospital departments. In
doing so, consider the following questions:
1. How much influence should the committee have in the overall
management structure?

2. How would you maintain authority without adopting an autocratic
leadership style?
3. How would you set up an employee team without violating union
and labors laws?
==============================================
HCA 459 Week 3 Senior Project Progress Report (Ash)
HCA 459 Week 3 Senior Project Progress Report

Senior Project Progress Report. Complete a one- to two-page report on
the progress you have made to date on your Senior Project. Your report
and any citations used must be in APA style as outlined in the Ashford
Writing Center. Your progress report should cover the following:
1. Topic: Identify the topic that you have selected for your project and
provide a brief explanation for why you have chosen this topic to
address.
2. Organization: Provide a brief overview of the health care
organization that you have selected for your project including a
summary of the challenges and/or opportunities the organization is
currently facing. How will your training be aligned to help the
organizational leaders manage this challenge/opportunity?
3. Methods: What methods will you use to gather information on your
client organization and the problem it is facing? You are welcome to
use as many research methods as possible to obtain information for
and about your organization and its managers (e.g., web-based
resources, electronic articles, or personal interviews). The more
informed you are, the better prepared you will be to complete your
project.
4. Training: Identify the audience for your training program and provide
a brief outline of the topics it will address. In your outline, include a

minimum of three to five learning outcomes that are targeted for your
identified audience. Specifically, what do you want your audience to
know and/or be able to do after they have completed the training?
How does this training program align with the overall challenges and/or
opportunities that the organization is facing? Overall, how will the
training program benefit the organization?
==============================================
HCA 459 Week 4 DQ 1 Case Study Authority and Leadership
(Ash)
HCA 459 Week 4 DQ 1 Case Study Authority and Leadership
Health Care - General Health Care

Case Study: Authority and Leadership. Review the details of the case
“Authority and Leadership: Rising From the Ranks” from your course
text, and respond to the following questions:
1. Identify the potential advantages Julie might enjoy in becoming
manager of a group of which she has long been a member, and contrast
these with the possible disadvantages that might present themselves
because she has long been a member of this group.
2. Describe how Julie will have to proceed in establishing herself as the
legitimate possessor or supervisory authority on the unit, and describe
the sources and forms of Julie’s authority.
==============================================
HCA 459 Week 4 DQ 2 Motivation and Conflict Resolution
(Ash)

HCA 459 Week 4 DQ 2 Motivation and Conflict Resolution
Motivation and Conflict Resolution. Select either Option A or Option B
In any organization, regardless of the industry, some level of conflict
and/or office bickering is inevitable and may have a damaging impact
on productivity and motivation or morale. However, it is the
responsibility of the manager to ensure that conflict is avoided
whenever possible and, when it does occur, that it is handled in an
appropriate and respectful manner. With this in mind, listen to the
podcast, Stop the Medical Office Bickering and respond to your
selected option.
Option A: Case Study: A Matter of Motivation: The Delayed Promotion
1. Thoroughly analyze the likely state of your ability to motivate
yourself in your new position. In the process, comment to whatever

extent you feel necessary on your level of confidence in the relative
stability of your position and how this might affect your performance.
2. Describe the most likely motivational state of your HIM staff at the
time you assumed the director’s position, and explain in detail why this
state probably exists.
3. Based on the podcast, what are some proactive strategies that
management could have used to reduce the potential for conflict in this
situation?
Option B: Case Study: Charting a Course for Conflict Resolution: “It’s a
Policy”
1. Develop the argument you would be advocating if you were in
George Mann’s position. In a similar fashion, thoroughly develop the
argument you would advance if you were in Sally Carter’s position.

2. Assuming the position of CEO, Jane Arnold, render a decision.
Document your decision in whatever detail may be necessary, and
include a complete explanation for your decision.
3. Based on the foregoing, outline whatever steps (e.g., policy changes,
guidelines, payroll requirements, or something else) you believe should
be considered to minimize the chances of similar conflict in the future.
==============================================
HCA 459 Week 5 DQ 1 Communication Challenges (Ash)
HCA 459 Week 5 DQ 1 Communication Challenges

Communication Challenges. Select either Option A or Option B and
indicate in your post which option you have selected.
Option A: Compared to a non-healthcare organization, a manager must
have a special skill set for communicating with health professionals and
non professionals within a health care organization. What do you
believe are those particular skill sets? What are the ethical, financial,
and legal implications for communication within a health care
organization? What are the some of the primary barriers to
communication between a manager and his/her staff?
Option B: Case Study: Your Word Against His
Review the details of the case “Your Word Against His” in your course
text. Describe in detail any options you could pursue to set the matter
straight for all parties who received the wrong information, while
incurring the minimum possible public disfavor by the vice president. In
addition, describe what you think went wrong this in case. Where was
the communication breakdown, and how could it have been avoided?
==============================================
HCA 459 Week 5 DQ 2 The Health Professional as Manager
(Ash)

HCA 459 Week 5 DQ 2 The Health Professional as Manager
The Health Professional as Manager. Select either Option A or Option B
Option A: Imagine your colleague and friend, Jane Smith, has recently
been promoted to department manager for your facility. You have
worked side-by-side with Jane for the past ten years and can speak to
her excellent skills as a health professional. However, Jane has no prior
management experience and many of your co-workers are fearful that
she does not possess the necessary leadership skills to effectively lead
the team. You feel conflicted because you agree with your colleagues
but you also have faith that Jane will do her best. Considering Jane’s

situation, describe the dual role of the health professional as manager.
What challenges do managers face when they make the leap from
health care professional to manager? What are some of the common
complaints to indicate the presence of ill-fitting management?
Option B: Given the effort and creativity that you have put into your
Senior Project for this course, use this discussion board as a forum to
share your topic with your classmates. Provide a comprehensive
description of the topic you chose, discuss your reason(s) for choosing
the topic, and present some of the key information that you learned
throughout the research process. For example, what did you learn
about the role of management in influencing health care decisions?
How do you think the future of healthcare will be impacted by your
topic? Are there any current events and/or media stories that relate to
your topic?
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HCA 459 Week 5 Final Paper / Senior Project (Ash)

HCA 459 Week 5 Final Paper / Senior Project
Focus of the Senior Project
To start, select one of the following approved topics for your Senior
Project. You may also have a topic of your choice approved by the
instructor in Week One. Many of the approved topics have specific
subtopics outlined and, while these topics are not all-inclusive, they do
provide insight into specific areas to consider.
Approved Topics:
1. Examine how participative leadership functions in today’s modern
health care organization and compare it to other types of leadership
styles. Evaluate how each type of leadership style may impact
organizational culture, employee performance, and how it may help or
hinder the legitimacy of authority.
2. As an administrator, address the challenges of employee recruitment
and retention of health care professionals. Additional subtopics may

multimedia that communicate your training clearly to your audience.
For tips on creating an excellent presentation, read this overview.
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