IT 2.0
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IT delivering only what Customer orders is a species that will become extinct soon. Customers expect much more nowadays than just yet another IT supplier. They need reliable long term partners helping them to continually reach their challenging business goals. We, as Lean/Agile mentors, often play the role of a mediator between traditional IT companies and their customers. In our presentation we will share our experience coming from that role in form of practical hints how to evolve IT to version 2.0 and the necessary prerequisites to make such a change happen, both for Customer and his IT 2.0 partner.
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IT 2.0
- 1. © 2015 RainFellows s.r.o. IT 2.0 The power of partnership Tomáš Tureček, Martin Chmelař Lean/Agile mentors, RainFellows contact.us@rainfellows.com
- 2. © 2015 RainFellows s.r.o. • Over 10 years of Lean / Agile experience from tens of complex and distributed IT projects and services • Speakers at prestigious international conferences and cross industry collaboration (e.g. TiViT or ITEA2) • Over 4000 people are enjoying results of our coaching RainFellows – achieve more with less Lean / Agile Coaches and Mentors • Czech Republic, Finland, Sweden, Norway, Germany, ... • Introducing changes into unstable and complex environment of services in various domains (e.g. IT and Telecom) • Working with teams and organizations, from top management to individuals 2
- 3. © 2015 RainFellows s.r.o. The world of IT 1.0 3
- 4. © 2015 RainFellows s.r.o. IT 1.0 4 Business IT supplier relationship
- 5. © 2015 RainFellows s.r.o. IT 1.0 - observations • Supplier – one of many • IT distracts me from my customers I care about • It takes time, money and energy but value is questionable • Negative impact to my customers • In case of problems we blame each other 5 • I feel no respect – one of many • I am cut off, I need to ask what to deliver • It is hard to get exact requirements that I need • I do my best but customer is never satisfied • In case of problems we blame each other
- 6. © 2015 RainFellows s.r.o. The world of IT 2.0 6
- 7. © 2015 RainFellows s.r.o. IT 2.0 7 Partnership Business Business domain
- 8. © 2015 RainFellows s.r.o. IT 2.0 - observations • I can focus on my customers • Investment to cooperation brings me corresponding value • I feel IT cares about my success • IT is my partner, we improve my business together 8 • I participate on customer business, I understand what he does and what he needs • I help customer to evolve his business • Thanks to my partner network I can cover also needs that are not my core business • I am long term partner
- 9. © 2015 RainFellows s.r.o. How to upgrade to 2.0? Four things we need… 9
- 11. © 2015 RainFellows s.r.o. What Why How Always start with why The golden circle from Simon Sinek Value Efficiency Fulfillment
- 12. Wide network of trusted partners More value Core business New opportunities You are your network
- 13. Tiger team
- 14. © 2015 RainFellows s.r.o. One thing that IT 1.0 can do differently tomorrow …and everyone else as well :-)
- 15. © 2015 RainFellows s.r.o. Retrospective with customer 15 Now Past Future Lessons learnt Opportunities What do you currently do? What challenges do you face? What are your plans? What went great in our cooperation? What can we both improve in our way of working?
- 16. © 2015 RainFellows s.r.o. This all is joyful but hard work Ready to make the switch? Let’s partner :-) Tomáš Tureček, Martin Chmelař Lean/Agile mentors, RainFellows contact.us@rainfellows.com
Editor's Notes
- Kdyz dodate zakaznikovi vasi sluzbu, jak chcete, aby se po te citil?
- Vysvetleni proc stojime jak stojime
- To tradicne vidame ve firmach Co zakaznici dnes ocekavaji je partner,
- Kdo z vas nekdy zazil takovouto formu spoluprace? Jako partnerstvi?
- Odhodlani a odvaha (taking risk of failure (and learning)) Vetsi vyzvy Pritahujes jine typy zakazniku a obchodnich prilezitosti (zkrachovaly milionar, pirati ze silicon valley)
- from: what? how much? how to do it? Details details details! Attitude - deliver solution to: why? What are you doing? Why? Why this way? If you do it this way our solution might be this simple Attitude: support to solve business needs
- Networking - grow your network and connect with compatible trustful partners (B4B, long term partnership) We do business TOGETHER - not only with customer, but also with your partners in your network We actively build your trustful network, I focus on what I like the most  ...so I create business for others and same way business comes to me through my network You are your network
- Choose your team - people eager to look over the fence and grow also nonIT skills What kind of people do we need? over fence proactive pro-customer we know we do not know everything - validate!!! How? Hire from outside, or grow them