I made this presentation to explain the service design process during the workshop "Design for safety food, production and distribution network" hold in Tongji Unversity (Shanghai), in collaboration with Kolding Design Skolen (Denmark)
Service Design Berlin / Prototyping Public Services at Gov Jam Berlin 2015 Service Design Berlin
This slide deck ‘Prototyping Public Services’ was created by Katrin Dribbisch and presented at the GovJam 2015 in Berlin. It covers examples of design thinking and service design in the public sector and the use of prototyping in particular.
VDIS10019 Lecture - Environmental Graphic DesignVirtu Institute
The focus of this lecture is to identify Environmental Graphic Design with a focus on understanding the definitions and design
aspects of ‘User Centric Design’. We will also analyse how navigation, interaction and interpretation impact the user experience
in Wayfinding Design.
In this lecture we will look at how traditional graphic design media has been challenged into the 3D form. We will also look
at some interesting case studies of how traditional graphic design has extended into the 3D with environmental typography,
experiential design and wayfinding design.
Venanzio Arquilla - Professore Associato del Politecnico di Milano e Direttore Scientifico del Corso di Alta Formazione in User Experience Design di POLI.design - ha focalizzato il proprio speech sulle caratteristiche dello UX Design, sui perimetri di intervento dello UX Designer, sui perché la UX ha assunto importanza all'interno delle organizzazioni, sugli ultimi trend del corporate design e sulle tipologie di professionisti che maggiormente si stanno avvicinando a questa nuova professione
How DX is creating a whole new world for UXBrijesh Joshi
The digital transformation initiatives have been affecting business executives across various industries. For most companies, one of the biggest challenges lies in tackling a poor user experience. Learn more: https://www.esds.co.in
La dinamica che si sta verificando oggi è che tutte le tipologie di prodotto stanno virando sul digitale e, nell'arco di pochi anni, non solo le interfacce saranno sempre più ibride, ma anche interi sistemi.
Questo comporta che ai professionisti della comunicazione viene richiesto di evolvere, sia nella propria professionalità che nell'approccio.
How User Experience Evolves in a Company - a New Look at UX Maturity ModelsUXPA Boston
User experience design involves many skill sets and methods but companies don’t always have staff with the right expertise or placed in dedicated user experience roles. This puts product designs at risk, especially in competitive markets. In an effort to advance user experience design to minimize taking risks with design, several maturity models were published that explain the different phases of corporate UX maturity. I have surveyed several user experience maturity models, identified the most important information, enhanced with my own experiences and simplified the delivery using a light hearted, easy to understand metaphor – an evolution scale. Each evolution level defines what methods are typically used, who typically does “design” at that level and most importantly what is needed to evolve to the next level. This infographic is a valuable tool to educate different development teams where they are in the user experience spectrum as well as outline what they need to do to evolve. It also helps to educate executives to set realistic expectations that this is a process that takes time (we can’t all go from zero to Apple) and to help gain their support by plotting your competition on the same scale.
Service Design Berlin / Prototyping Public Services at Gov Jam Berlin 2015 Service Design Berlin
This slide deck ‘Prototyping Public Services’ was created by Katrin Dribbisch and presented at the GovJam 2015 in Berlin. It covers examples of design thinking and service design in the public sector and the use of prototyping in particular.
VDIS10019 Lecture - Environmental Graphic DesignVirtu Institute
The focus of this lecture is to identify Environmental Graphic Design with a focus on understanding the definitions and design
aspects of ‘User Centric Design’. We will also analyse how navigation, interaction and interpretation impact the user experience
in Wayfinding Design.
In this lecture we will look at how traditional graphic design media has been challenged into the 3D form. We will also look
at some interesting case studies of how traditional graphic design has extended into the 3D with environmental typography,
experiential design and wayfinding design.
Venanzio Arquilla - Professore Associato del Politecnico di Milano e Direttore Scientifico del Corso di Alta Formazione in User Experience Design di POLI.design - ha focalizzato il proprio speech sulle caratteristiche dello UX Design, sui perimetri di intervento dello UX Designer, sui perché la UX ha assunto importanza all'interno delle organizzazioni, sugli ultimi trend del corporate design e sulle tipologie di professionisti che maggiormente si stanno avvicinando a questa nuova professione
How DX is creating a whole new world for UXBrijesh Joshi
The digital transformation initiatives have been affecting business executives across various industries. For most companies, one of the biggest challenges lies in tackling a poor user experience. Learn more: https://www.esds.co.in
La dinamica che si sta verificando oggi è che tutte le tipologie di prodotto stanno virando sul digitale e, nell'arco di pochi anni, non solo le interfacce saranno sempre più ibride, ma anche interi sistemi.
Questo comporta che ai professionisti della comunicazione viene richiesto di evolvere, sia nella propria professionalità che nell'approccio.
How User Experience Evolves in a Company - a New Look at UX Maturity ModelsUXPA Boston
User experience design involves many skill sets and methods but companies don’t always have staff with the right expertise or placed in dedicated user experience roles. This puts product designs at risk, especially in competitive markets. In an effort to advance user experience design to minimize taking risks with design, several maturity models were published that explain the different phases of corporate UX maturity. I have surveyed several user experience maturity models, identified the most important information, enhanced with my own experiences and simplified the delivery using a light hearted, easy to understand metaphor – an evolution scale. Each evolution level defines what methods are typically used, who typically does “design” at that level and most importantly what is needed to evolve to the next level. This infographic is a valuable tool to educate different development teams where they are in the user experience spectrum as well as outline what they need to do to evolve. It also helps to educate executives to set realistic expectations that this is a process that takes time (we can’t all go from zero to Apple) and to help gain their support by plotting your competition on the same scale.
This is a presentation I did for an open speech at IDEO in Shanghai.
The topic is about a design methodology and a case study I learnt during a workshop at Kolding Design Skolen in Denmark.
Blueprint+: Developing a Tool for Service DesignAndy Polaine
Presented at the Service Design Network Conference 09 in Madeira. The presentation is about a work-in-progress examining how we can best expand the service design blueprint diagramming to include other critical information such as time and emotional states of the participants in the service.
3 Things Every Sales Team Needs to Be Thinking About in 2017Drift
Thinking about your sales team's goals for 2017? Drift's VP of Sales shares 3 things you can do to improve conversion rates and drive more revenue.
Read the full story on the Drift blog here: http://blog.drift.com/sales-team-tips
How to Become a Thought Leader in Your NicheLeslie Samuel
Are bloggers thought leaders? Here are some tips on how you can become one. Provide great value, put awesome content out there on a regular basis, and help others.
Filip Healy (Threesixty Reality): Making Immersive Tech More UsableAugmentedWorldExpo
A talk from the Design Track at AWE EU 2018 - the World's #1 XR Conference & Expo in Munich, Germany 18 -19, October, 2018.
Filip Healy (Threesixty Reality): Making immersive tech more usable: Involving target users in your design process
Understanding user needs, design research and usability testing are common practice today for most digital products. It's rare for a mobile app or website from any serious company to go live without some degree of testing with users.
The benefits of involving users in the design process are well known to UX professionals and digital product managers: improved usability, reduced dropouts, optimised conversion rates, higher engagement and better user advocacy.
In this talk I'll discuss how this applies to immersive tech and why it's more important than ever to understand actual user behaviour and develop new interaction paradigms that deliver on the potential of VR and AR platforms. I'll talk through the process of running studies with users, when to test the design, how to set things up and what data to focus on in order to get the most benefit from testing with users. What can we learn from this type of research and why is it important for ensuring the success of our product?
http://AugmentedWorldExpo.com
As a product designer, I'm interested in User Experience Design. Actually, I'm still in ongoing learning process of it. Even though I'm kind of new bee in this field, the reason why I choose this topic is to share my perspective of UXD. In this presentation, I'm not going to only explain what the UX Design is, but also how user experience is applied in some area with some examples.
Bring ideas to life faster! Learn digital prototyping & process prototyping to create interactive models & streamline your design for smoother workflow.
Touchpoint article: Service Prototyping in Action! www.service-design-network...Satu Miettinen
This article is found in Touchpoint service design journal: Touchpoint 3#2 “Organisational Change”, link to the SDN website (www.service-design-network.org/tp-catalog)
Anyone who is a ux designer and is or will be working in the design field related to user experience (which should be pretty much everything), should be able to refresh their memory and vocab regarding the process and techniques of UX design through this slide.
Andolfatto Filippo Master Thesis - The modern store: usage of multimodal tech...Filippo Andolfatto
The whole overview on the development processes listed explained before gave me a clear idea of different problems involved in this kind of modern and innovative product development and this thesis aims to summarizing them.
During this Morgenbooster, we will dive into the understanding of digital design systems, and why they have become increasingly popular.
What are they? How do they work? What will you gain from building one? And last, but not least we will take you through a couple of tangible experiences and journeys of building such a system.
Throughout the talk we will be sharing experiences from both a design and development perspective.
And hopefully we will all have the feeling of getting one step closer to a design system, which meets all the requirements in modern digital design. A system where all services, assets and communications are designed from one central place to evoke both emotions in a coherent brand experience and support the functional necessities of today’s dynamic business strategies.
This presentation is a short introduction of Dr. Chung-Ching Huang about his design practice, research and pedagogy in the past through now to the future.
With the adoption of methods based on rapid experiments to validate hypotheses with customers, there is also a need for design to adapt and respond continually. As such, there is a need to balance the decisions taken in autonomy by teams and the overarching service coherency. Inspired by devOps principles, designOps is a practice that aims to support people across the organization to continuously redesign their products without compromising design excellence. This talk, based on the experience of coaching design teams at different levels, explores the possibilities of moving out from heavyweight upfront analyses, reducing handoffs, and creating reliable feedback loops with end users. A new paradigm, where the ability of design is shifting from being a specific practice to genuinely becoming part of everyone’s job. A key component to enables others, designers and non-designers, to create meaningful experiences in a complex environment.
This is a presentation I did for an open speech at IDEO in Shanghai.
The topic is about a design methodology and a case study I learnt during a workshop at Kolding Design Skolen in Denmark.
Blueprint+: Developing a Tool for Service DesignAndy Polaine
Presented at the Service Design Network Conference 09 in Madeira. The presentation is about a work-in-progress examining how we can best expand the service design blueprint diagramming to include other critical information such as time and emotional states of the participants in the service.
3 Things Every Sales Team Needs to Be Thinking About in 2017Drift
Thinking about your sales team's goals for 2017? Drift's VP of Sales shares 3 things you can do to improve conversion rates and drive more revenue.
Read the full story on the Drift blog here: http://blog.drift.com/sales-team-tips
How to Become a Thought Leader in Your NicheLeslie Samuel
Are bloggers thought leaders? Here are some tips on how you can become one. Provide great value, put awesome content out there on a regular basis, and help others.
Filip Healy (Threesixty Reality): Making Immersive Tech More UsableAugmentedWorldExpo
A talk from the Design Track at AWE EU 2018 - the World's #1 XR Conference & Expo in Munich, Germany 18 -19, October, 2018.
Filip Healy (Threesixty Reality): Making immersive tech more usable: Involving target users in your design process
Understanding user needs, design research and usability testing are common practice today for most digital products. It's rare for a mobile app or website from any serious company to go live without some degree of testing with users.
The benefits of involving users in the design process are well known to UX professionals and digital product managers: improved usability, reduced dropouts, optimised conversion rates, higher engagement and better user advocacy.
In this talk I'll discuss how this applies to immersive tech and why it's more important than ever to understand actual user behaviour and develop new interaction paradigms that deliver on the potential of VR and AR platforms. I'll talk through the process of running studies with users, when to test the design, how to set things up and what data to focus on in order to get the most benefit from testing with users. What can we learn from this type of research and why is it important for ensuring the success of our product?
http://AugmentedWorldExpo.com
As a product designer, I'm interested in User Experience Design. Actually, I'm still in ongoing learning process of it. Even though I'm kind of new bee in this field, the reason why I choose this topic is to share my perspective of UXD. In this presentation, I'm not going to only explain what the UX Design is, but also how user experience is applied in some area with some examples.
Bring ideas to life faster! Learn digital prototyping & process prototyping to create interactive models & streamline your design for smoother workflow.
Touchpoint article: Service Prototyping in Action! www.service-design-network...Satu Miettinen
This article is found in Touchpoint service design journal: Touchpoint 3#2 “Organisational Change”, link to the SDN website (www.service-design-network.org/tp-catalog)
Anyone who is a ux designer and is or will be working in the design field related to user experience (which should be pretty much everything), should be able to refresh their memory and vocab regarding the process and techniques of UX design through this slide.
Andolfatto Filippo Master Thesis - The modern store: usage of multimodal tech...Filippo Andolfatto
The whole overview on the development processes listed explained before gave me a clear idea of different problems involved in this kind of modern and innovative product development and this thesis aims to summarizing them.
During this Morgenbooster, we will dive into the understanding of digital design systems, and why they have become increasingly popular.
What are they? How do they work? What will you gain from building one? And last, but not least we will take you through a couple of tangible experiences and journeys of building such a system.
Throughout the talk we will be sharing experiences from both a design and development perspective.
And hopefully we will all have the feeling of getting one step closer to a design system, which meets all the requirements in modern digital design. A system where all services, assets and communications are designed from one central place to evoke both emotions in a coherent brand experience and support the functional necessities of today’s dynamic business strategies.
This presentation is a short introduction of Dr. Chung-Ching Huang about his design practice, research and pedagogy in the past through now to the future.
With the adoption of methods based on rapid experiments to validate hypotheses with customers, there is also a need for design to adapt and respond continually. As such, there is a need to balance the decisions taken in autonomy by teams and the overarching service coherency. Inspired by devOps principles, designOps is a practice that aims to support people across the organization to continuously redesign their products without compromising design excellence. This talk, based on the experience of coaching design teams at different levels, explores the possibilities of moving out from heavyweight upfront analyses, reducing handoffs, and creating reliable feedback loops with end users. A new paradigm, where the ability of design is shifting from being a specific practice to genuinely becoming part of everyone’s job. A key component to enables others, designers and non-designers, to create meaningful experiences in a complex environment.
UX STRAT USA, Mike Hubler and Tim Klauda, "Changing the Culture of Consumer a...UX STRAT
Presentation at UX STRAT 2015 by Tim Klauda, Vice President of Global Digital Creative, Walt Disney Parks & Resorts; and Mike Hubler, User Experience Program Manager, Northrop Grumman Corporation
UX is everywhere that's why the UX process is more Important!
Without a solid UX design process, you have a lower chance of creating a product with good UX. A well-defined and well-executed UX process, on the other hand, makes it possible to craft amazing experiences for users.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
3. levels of design
des
ign of produ
ct
map: Service Design, Practical Access to an evolving field,
Stefan Moritz, London 2005
case study: BIKEMI
4. levels of design
desig
nof client experie
nce
des
ign of produ
ct
map: Service Design, Practical Access to an evolving field,
Stefan Moritz, London 2005
case study: BIKEMI
5. levels of design
designofp
rocess and system
desig
nof client experie
nce
des
ign of produ
ct
map: Service Design, Practical Access to an evolving field,
Stefan Moritz, London 2005
case study: BIKEMI
6. levels of design
design of strategy
designofp
rocess and system
desig
nof client experie
nce
des
ign of produ
ct
map: Service Design, Practical Access to an evolving field,
Stefan Moritz, London 2005
case study: BIKEMI
7. PRODUCT SERVICE
produced performed
can be stored cannot be stored
material
characteristic
process
problems
immaterial
user not involved
(usually)
user involved
(always)
tangible intangible
consuption after
production
consuption during
production
in manifacturing in behaviour
product//service Service Design, Practical Access to an evolving field,
Stefan Moritz, London 2005
8. the product is not even more the goal but is the tool
Design is not only crafting
details of products anymore.
It is a field that designs
complex and interactive
ecperiences, processes and
systems.
product//service
9. Service design is a new holistic, multidisciplinary, integrative field.
SERVICE DESIGN
PRODUCT
FASHION
COMMUNICATION
INTERACTION
MANGMENT
DESIGN FIELDS
BUSINNESS
MARKETING
SOCIOLOGY
product service system design
12. user centred design
CO-DESIGN
DESIGN FOR E XPERIENCE
democralized innovation
provide ways for people
to engage to each other
to communicate
to be creative
to share insights
to envision their own ideas
understanding and designing for
the emotional aspects of people’s
interaction with objects, environments
and other individuals
COMMON PEOPLE
ARE EROES OF
E V E R Y D A Y L I F E
14. Analysing tools help in collecting,
recording and sharing contextual
information, using different media such as
videos, sound, images or text.
it is applied to users or used in interaction
with project participants to explore their
perceptions and experiences
My Space
Customer Journey Map
Directed Storytelling
Emotional Map
Video Blog
Film Diary
User Diary
Story Collection
Analysing
SOME TOOLS
17. Generating tools help in constructing
a shared meaning out of collected
experiences through direct or mediated
conversations with project participants.
They use different kinds of visualisations
to suggest service ideas, aesthetics or
stories.
Generating
Imagining services help to conceive and built up
the structure and relationships to make up a scenario
and defining roles, values and capabilities
Scenario
SHIFT INTO
SHIFT INTO
things
materials
relations
structures
Idea Schetches
Moodboard
Glimpses scenario building
Glimpses solutions and opportunities
SOME TOOLS
19. Developing tools provide different kinds
of formats with which to elaborate and
develop service ideas into more detailed
and visually rich stories and systems.
They support designers to explore parts in
relation to the entirety of the service while
evaluating its feasibility
Developing
Micropanoramic
Storyboard
Service Blueprint
Expressive service blueprint
Visual Service scripts
Service Breakdown
System Map
Service Inreaction design guidelines
Desirability, Viability, Feasibility
SOME TOOLS
21. Prototyping
Living Labs
FASPE
(fast service prototyping and
simulation for evaluation)
Experience Prototype
SOME TOOLS
Prorotyping tools provide modes to
quickly test out new service ideas during
workshops or in real settings with people.
They allow people to experiment with new
service models, reducing the risk of failure
and enhancing the possibility of generating
more meaningful and desirable futures.
23. REMARKS
The best tool doesn’t exist.
choose
The better tool
to comunicate your design process
and make it understandable
24. REFERENCES and tips for the research
Sustainable everyday. Scenarios of urban life.
Ezio Manzini, Francois Jegou, Ed. Ambiente, Milan 2003
Creative Communities.
Anna Meroni, Ed. Poli.design, Milano, 2007
Design for Services.
Anna Meroni, Daniela Sangiorgi, Ed.Gower, Milan 2011
Service Design, Practical access to an evolving field.
Stefan Moritz, London 2005