ISO20000 is the international standard for best practice in IT Service Management System. ISO 20000:2011, the current version of the standard, provides a set of standardized requirements for an IT service management system, known as an ITSMS.

1. Overview of ISO/IEC 20000
www.CertificationConsultancy.com

2. What is ISO/IEC 20000 Standard?
ISO 20000 is the international standard for best
practice in IT Service Management System. ISO
20000-1:2011, the current version of the standard,
provides a set of standardized requirements for an
IT service management system, known as an
ITSMS.
www.CertificationConsultancy.com

3. Structure of ISO/IEC 20000
1. Introduction and overview
2. Scope, terms and definitions
3. Requirements for a management system
4. Planning and implementing ITSM
5. Planning and implementing new or changed IT
services
6. Process groupings
www.CertificationConsultancy.com

4. Advantages of ISO20000 Certification
Continuous improvement of service quality, including
stability and cooperation, resulting in more customer
confidence in the service provider and IT
Focused services through alignment with the enterprise
strategy
Insight into IT performance that is confirmed by an
independent source and may serve as a basis for marketing
and selling services
Improved understanding by all process participants for
defining objectives, responsibilities and roles
www.CertificationConsultancy.com

5. ISO/IEC 20000 Standard help You
 Ensure the effective running and delivery
of IT services
 Continually improve processes
 Drive customer focus
www.CertificationConsultancy.com

6. What is ITIL?
 Systematic approach to provide high
quality IT service Delivery and Support
 A Framework or Documented best practice
for IT Service Management
 Provides common language with well-
defined terms
ITIL framework is aligned to ISO 20000
standard
www.CertificationConsultancy.com

7. Implements Benefits of ITIL
Increased levels of customer satisfaction
and improved communication
Increased awareness and utilization of
services
More efficient working methods
An effective and efficient motivated team
Management Information available
www.CertificationConsultancy.com

8. You may get more information about Documentation
requirements for ISO/IEC 20000-1:2011 Implementation of
IT Services Management System and Quick Certification,
Visit @ www.20000certificationconsultancy.blogspot.in
www.CertificationConsultancy.com