ISO Supplement...

Tuesday, May 31, 2016 / The Standard
Provision of Manned Security, Fleet Tracking
Alarms & Electronic Security Solutions
Achieves
ISO 9001:2008 Certification
Office Location and Contacts
Head Office 2nd
Floor Clifton Park, Mombasa Rd.
P.O BOX 79448 – 00200 NAIROBI.
Tel: 020 –491100/101
Mobile No: +254 732 652487|+254 711 430481|+254 712 352111
Email:customerservice@911group.co.ke
Kisumu Branch,
Got Huma Rd, Milimani
P.O Box 1336-40100,Kisumu
Tel:+254 774 884 911
Eldoret Branch
P.O. Box 2660-30100
1st
Floor, 64 Plaza, Kisumu Eldoret Rd
direct opp. Catholic University
Tel:+254 774 804 911
Thika Branch
Garissa Road,
opp National Cereals & Produce Board
Tel: +254 774 974 911
Uganda Branch
Tank Hill, Muyenga Rd
P.O Box 20067, Kampala, Uganda.
Tel:+256 414510784/5,
Email: customercare@tracker.co.ug
Mombasa Branch
Tudor off Devon rd
P.O Box 85793, Mombasa.
Tel:+254 721 296 614
Nakuru Branch
Eldoret-Nakuru Highway, Delta Station
Building, 1st
Floor.
P.O Box 11-20100,
Nakuru. Tel:+254 774 934 911
Website: www.911group.co.ke

Nine One One Group Achieves
ISO 9001:2008 Certification
BRIGIT NGUTU KILUI
Quality Assurance Officer
MessagefromtheCEO
ManagementTeam
CHARLES OMONDI
Chief Executive Officer
Nine One One Group Limited
In achieving this and to
continue remaining relevant, we
have in the past few years been
on a soul – searching journey of
internally evaluating how we do
business with a desire to institute
systems through which we could
gauge progress on structural
improvements while also
instituting a total paradigm shift
as we sought to attain world – class
operations.
Our decision to pursue ISO
9001:2008 Quality Management
System certification therefore was
natural progression for us to test
our systems against international
standards, exposing our business
operationstoexternalscrutinyand
in the process commit ourselves
to a continuous improvement
culture.
This process was arduous,
involving, and even emotive as
age – old beliefs were reevaluated
but thanks to the commitment
of a very vibrant team led
by our Quality Management
Representative, the Management
Committee, the BUREAU VERITAS
team and goodwill from all staff,
we did not falter in our steps. On
theoverallhowever,theexperience
was fulfilling, seeing the level
of engagement we all had as an
organization, talking about our
business, our customers, partners,
stakeholders, and how best we
could serve their interests in a
sustainable manner.
ISO CERTIFICATION OFFERS
MANY BENEFITS
This certification in itself is
a beginning, a promise and a
commitment by all staff of Nine
One One Group Limited to our
clients and stakeholders that: we
will be better in our undertakings;
theparadigmshiftwillbefeltfroma
moreresponsive,qualityconscious
team; and that we purpose to
exceed your expectations.
Through the process, our staff
havebeeninvolvedatvariouslevels
in discussing systems that affect
their output and in the process
have gained deeper understanding
on how their contributions shape
up the end products served to our
clients. As we move forward as an
organization, we all know which
part each of us need to play to
deliver the customer promise.
Areas of synergy were identified
in the process, eliminating non –
essential activities and opening
avenues to improve efficiency.This
coupledwithourinnovationsdrive
and integration of best technology
in our operations is bound to
position us better to offer more
value to our stakeholders.
Through our Quality Assurance
function, evidence of our
performance against set standards
are now a common agenda in
our management meetings and
have, since achieving certification,
focused our decision making
process and timely allocation
of resources. We have seen this
change our organization to a more
action that reaction oriented.
By achieving this milestone
we believe that our clients, the
market and general public will
be confident enough to rate us
above our peers knowing that we
subscribe to an internationally
acknowledged standard and that
our operations will continually be
subjected to strict scrutiny by the
certifying body.
Q
uality Assurance is one of our
enduring values as an organization,
aspiration that is enshrined among
the core pillars that define our
corporate culture, focused on affording our
clients “peace of mind”.
Over the years of our existence a an
organization, we have endeavored to ensure that
our supply chain and stakeholder relationships
provide a platform that enables us to achieve
our vision of becoming the partner of choice in
the eyes of our clients in the solutions that we
offer, while protecting their lives, livelihoods
and investments and adding value to their
undertakings.
ARNOLD MWANGANGI
Technical Sales Manager
PETER HAYO
Credit & Invoicing Manager
JANET KIRUI
Head of Sales & Customer
Service
ROSE BOINETT
Human Resource
MERCYLINE CHEPKONG’A
PA & Office Admin
WILBER OPIYO
Sales Manager Guarding
SAMSON CHERWON
Head of Finance
DANIEL KARURI
Head of Operations
HARRISON MULE
Asst. Technical Manager
BY PETER KIRAGU
I
n2013,theBoardofDirectorsandmanagement
team of Nine One One Group laid out a 5 –
Year Strategic Plan that envisioned a future
of growth and improvement in stature of the
company as a true value adding partner of choice in
the East African market and beyond. To achieve this,
the company outlined three key objectives it would
endeavor to achieve over the period;
Growth: building on successes achieved over the
past 5 years, the company targets to sustain a net
turnover in excess of Ksh. 3 billion and be among the
top three security companies in East Africa. “This
can only be achieved if we fortify our relationship
with customers and stakeholders even as we seek
new growth opportunities. We are therefore well
positioned with this standard to ensure we not
only serve our customers well, but also continually
improve our capacity to expand our reach to achieve
this growth”, adds the CEO.
People: For the organization, her people are her
greatest assets and it is no surprise that employee
welfare sits among their core values. The company
aims to be an employer of choice in the markets they
operate in. “We are as good as our people are,” says
Mr. Omondi adding that the plan focuses on not only
attracting, developing and retaining best talent, but
also in providing the best working environment. This
way, staff are motivated well enough to give services
to the best of their capabilities.
Brand Promise: being a pioneer in fleet tracking
and security emergency response services in Kenya
and Uganda, the company is keen to be a recognized
brand in East and Central Africa known for its
innovative edge and responsive culture focused
on retaining relationships in the niche markets thy
serve.
“The above objectives are anchored on key pillars
revolving around People, Market, Technology driven
innovations and Quality Assurance. ISO 9001:2008
Quality Management Systems certification for us
therefore is not an accident, but an important part of
implementing our strategic plan” explains the CEO.
OurStrategicPlan
Implementationwell
oncourse

FLEET & ASSET MANAGEMENT SOLUTIONS
The pioneer, market leader and with over 20 years
successful industry experience in the region, Car
Track’s Fleet Management Systems guarantee clients
comprehensive integrated customized service and
support in managing costs and optimizing productivity
of assets. We source tried and tested, reliable technology
deployed globally to not only track and locate vehicles
but also provide advanced fleet management utility to
our clients in the East and Central African region. Our
Services include;
Stolen Vehicle Recovery Solutions•
Satellite Tracking Solutions•
Fleet Management Solutions•
Personnel & Cargo tracking Solutions•
BY PETER KIRAGU
N
ine One One Group is
an integrated security
solutions provider
that has over 20 years
of experience in the Kenyan
market as well as the larger East
African region. Over the years
the Group has grown to become
a market leader in vehicle
tracking (Car Track), emergency
response services (911 Emergency
Response) and guarding services
(911 Guarding Services).
The huge experience has
enabled the company to develop
innovative ways of assuring
security to a wider populace,
customized to local needs. The
company prides itself with the ability
to establish formidable industry
partnerships to ensure superior client
experience benchmarked with global
standards, and continual innovations
that improve service value propositions
in its chosen markets.
PRODUCTS AND SERVICES
MANNED GUARDING SECURITY
SERVICES
With close to 20 years’ operations in
Kenya, we provide manned security
solutions with a difference. Our
rigorous selection, vetting and training
processes benchmarked to global best
practice, ensure we identify and deploy
qualified, committed and motivated
staff. Our very qualified training team
drawn from the disciplined forces and
with years of exposure in commercial
security operations impart technical
security and safety skills including ant-
terrorism measures; customer service;
public relations, rule of law and the role
of security in the success of our clients.
Guards are appropriately kitted and
groomed to portray a professional
image that augment our clients’
business image.
Supported by an experienced
operational and leadership team, we,
institute effective supervision and
managementoversighttoassurequality
service provision to our clients.. This is
augmented by regular client visits and
periodic service review meetings to
evaluate performance.
Our Manned Security solutions also
include;
CANINE DIVISION
– SECURITY DOGS
AND TRAINED
HANDLERS
We specialize
in Guard Dog
security and
Canine Mobile
Patrols handled
by professionally
trained Dog
Handlers,
EXECUTIVE GUARDS,
RECEPTIONISTS & BODY GUARD
SERVICES
We provide VIPs require niche
security that is personalized, responsive
and confident.
We also provide both Armed and
Unarmed Close Body Protection
Services, Executive Drivers, and Events
Security Officers that serve this niche
which requires very personalized
services.
ELECTRONIC SECURITY
SURVEILLANCE SYSTEMS
Supported by a highly qualified
and motivated technical team, we
offer consultation and installation
of electronic security and safety
surveillance solutions that complement
existingsecuritysystems.Wecontinually
research on the best technology
solutions that ensure clients get the
best value for their investments in:
Electronic Access control Solutions•
Automatic intruder alarm systems•
Fire detection and Alarm Systems•
Electric fence installation and•
monitoring
Hydraulic barriers, electronic guard•
patrol systems among others.
Intelligent Closed Circuit Television•
(CCTV) tailored to meet client’s
security needs
SECURITY EMERGENCY
RESPONSE SERVICES
We pioneered the phone – based
911 type security/safety emergency
response services in Kenya, and have
over the years strengthened our
processes and capacity to respond
to any security emergency situation
howsoever arising. Our Services
include:
Theone-stopsecuritysolutionsshop
Roadside rescue services•
Security escort services•
Accident Scene management•
Alarms back – up response services•
Rapid response to home - based•
emergency situations, including
facilitation of ambulance and
evacuation services
PHONE BASED SECURITY
EMERGENCY ALERT
We have developed a product that uses
the mobile phones as discrete panic alarm
systemwiththeaddedabilitytoaccurately
identify, locate, and track the position of
the person in distress, thereby enabling
quick response to distress situations.
The solution features include:
An application (App) installed into•
subscribed member’s mobile phone
Real time relaying of distress signals•
from the member, with accurate
location coordinates
A 30 seconds voice recording prior•
to, and after the alarm signal that can
be listened in on at Security Control
Center to determine the nature of
distress
Relaying of photos taken by the•
member’s phone prior to, and after
distress to the Control Centre
Call to selected kin/contacts to alert•
them of distress situation.
The above platform is adequately
combined with our Fast Response and
tracking capability to assure members of
quick response to distress situations.
CANINE DIVISION
– SECURITY DOGS
AND TRAINED
Our very qualified training
team drawn from the
disciplined forces and
with years of exposure
in commercial security
operations impart technical
security and safety
skills including counter
- terrorism measures;
customer service; public
relations, rule of law and
the role of security in the
success of our clients.

the Steering Committee.
I had the privilege of attending
an exerting examinable ISO Lead
Auditors Training Course carried
out by BUREAU VERITAS and other
awareness trainings conducted
by our Consultants Kwality
Management Solutions Limited
that equipped me with necessary
skills to face the task ahead. Our
journey towards certification was
in several phases;
The first phase was an
organization – wide ISO awareness
training at various levels of the
organization structure to enable
employees understand the need
and importance implementing a
Quality Management System in
our company. These trainings were
categorized as Top Management
Briefing, General Staff Awareness
Training and the QMS Internal
Auditors Training.
The Second phase involved
conducting extensive gap analysis
to establish the existence of
policies supported by systems and
procedures in the company. Where
such policies and procedures
existed, their relevance was
discussed in forums that coopted
representatives of all who were
affected by the processes; while
where there were none, new policies
and procedures were formulated
through the same forums. This
phase was the most exhausting but
through the commitment and hard
work of all involved, we made it.
Implementation of the
documented processes was the
third phase. This was to ensure
that we were practicing what we
had laid down as our procedures
in conformity to the Quality
ManagementSystemsandcustomer
requirements. Several audits were
conducted by our Internal QMS
Auditors and Consultant. In total we
had 3 Internal Audits where areas of
non – conformity were identified
and corrective actions taken by the
Heads of Departments.
AftertheInternalAudits,BUREAU
VERITAS conducted two other
Audits i.e. Stage I Audit which was to
checkourreadinessforCertification
and the implementation status of
the Quality Management Systems.
Stage II or Pre – Certifications Audit
was conducted thereafter after the
few concerns from the first audit
had been satisfactorily addressed.
This exercise was very thorough but
the team pulled together to ensure
that the nonconformities raised
were closed within time. Finally we
got recommended for certification
in August 2015, and full certification
by November 2015.
WHAT NEXT AFTER
CERTIFICATION?
My role as the Quality Assurance
Officer has been given more
credence in the organization with
a special space in the management
meetings where I report on
company’s performance against the
Quality Management System and in
meeting customer expectations.
Alsorecognizingthatcertification
is just but the beginning, I work very
closely with departmental heads
to ensure that we live up to our
QMS, institute lasting corrective
measures where we falter while also
identifying areas of improvement.
We are subject to periodic audits by
BUREAU VERITAS team and this is
an additional motivation for me to
things are running well.
ISOcertificationprocesswasrigorousbutwemadeit!
ISO 9001:2008 & ISO 2200:2005 CERTIFIED COMPANY
Email: info@kenyabixa.com P.O. Box 96245-50110 LIKONI MOMBASA. www.kenyabixa.com
Kenya Bixa
is an Agri-Business Company
Whose vision is:
To Be A Global Producer Of Healthy And
Innovative Food Solutions.
We are proud to be associated with you
Kenya bixa ltd is delighted to
for achieving
ISO 9001:2008 certification
BRIGIT NGUTU KILUI
Quality Assurance Officer
D
eveloping a Quality
Management System based
on ISO 9001:2008 standards
was a strategic decision that
had the full support of the company’s
leadership team. This made my work as
the Quality Management Representative
easier, given the unreserved buy – in from
The ISO Steering committee
This exercise was very
thorough but the team
pulled together to ensure
that the nonconformities
raised were closed
within time. Finally we
got recommended for
certification in August 2015,
and full certification by
November 2015.

Ourpromisetocustomers
BY PETER KIRAGU
“This certification is
an endorsement of our
commitment to continuous
improvement, as it calls for
a highly customer – centric
approach to conducting
business. With this certification
our customers can be
JANET C. KIRUI
Head of Sales and
Customer Service
confident that we are dedicated to
continuouslychallengingourselves
to achieve the highest levels of
efficiency and responsiveness in
service provision, with the ultimate
goal of exceeding customer
expectations” says Ms. Janet Kirui,
the Head of Sales & Customer
Service.
According to Ms. Kirui, any
staff from Nine One One Group
representing the company speaks a
different language - that of utmost
service to customers. They are
aware that being ISO certified goes
beyond the certificates, but must
be reflected and felt in a changed
attitude conforming to the new
status.
As the Head of Sales, Ms. Kirui
reiterates that the selling process
has been made easy with the
achievement. Customers both
new and existing would want to
be associated with a company that
subscribes to standards recognized
both locally and internationally.
According to her, the company has
a strong brand in the industry and
with this kind of achievement the
brand has been elevated to another
level.
N
ine One One Group is actively
involved in a number of
projects to give back to the
society. The Company has in
the past mobilized resources to assist New
Life Home Trust that helps abandoned and
disadvantagedchildren,andplanstoexpand
this assistance to providing opportunities for
the youth who graduate from this home.
The company has also been actively
involved in various tree planting and clean-
up campaigns especially in the Upper
Hill area of Nairobi; while also running an
active paid internship programs that seek
to give fresh graduates opportunities to gain
valuable experience as they prepare for the
employment market.
“Our plan is to stretch how much more
we can do for the society as we grow,” says
the Chief Executive Charles Omondi.
ServicetoSociety
CEO, receiving an appreciation from New Life Home Trust

BY PETER KIRAGU
T
he journey of Nine One One
Group Limited can be traced back
to the year 1995, a period that
was marred by rise in incidences
of carjacking, armed robberies and theft
of vehicles that put Kenya under focus of
the international community as diplomats
were not spared in the seemingly unchecked
crime trend. A group of enterprising
Kenyans, partnering with best international
technology providers at that time responded
to this menace by incorporating Car Track
Kenya Limited, the first such stolen vehicle
recovery services in East Africa.
“The technology at that time was VHF –
based, and required massive investment in
infrastructure and recovery logistics. At the
height of these operations, the Company
even had on lease contracts helicopters that
could be deployed at short notice to support
recovery teams on the ground” explains Mr.
Omondi
The following year, and with the
increasing number of vehicles on our
roads, another need to provide emergency
security response services arose. Given Car
Track’s substantial infrastructure in the
ground, the shareholders made a timely
decision to incorporate Nine One One Kenya
Limited to offer 911 – type security response
security response services including
roadside support to motorists, security
escorts and breakdown services. With the
advent of the first pricy mobile phones, the
company partnered with a leading mobile
telecommunications company to package
an all rounded vehicle tracking and phone –
based security emergency response to these
high-end clients.
The company was later to expand to
offering manned guarding under Delta
Security Services (later renamed First Force
Security Services), Cash in Transit and other
security solutions in 1997.
Following successes and recovery record
of Car Track in Kenya, the company was
invited to set up shop in Uganda in 2001 in a
highly publicized event that was attended by
high-ranking government officials including
the Deputy Prime Minister at that time. The
company later registered a subsidiary in
Tanzania, enabling it to offer services to the
over 15,000 clients it had in the region.
“It’s not only a history of firsts but also a
journey towards becoming a truly world-
class organization in how we conduct
business,” says the Nine One One Group
Chief Executive Officer Charles Omondi in an
interview.“The journey has not been without
missteps or missed opportunities but the
commitment of the shareholders, directors,
management and staff to continually adopt
the best practices, innovation, technology
and operations in strengthening our
relationships with our clients and supply
chain has never wavered” assures” assures
Mr. Omondi.
REBRANDING GIVES THE COMPANY A
MORE VIBRANT LOOK AND MARKET
POSITION
In 2013 the company embarked on a
consolidation and brand development
exercise meant to augment operational
synergies among the three companies while
improving brand identity. A decision was
made to consolidate these operations under
Nine One One Group Limited and in the
process also make possible the integration of
the company’s security solutions under one
operating umbrella.
“We have seen this brand grow from
strength to strength stemming from the ease
with which our clientele base in different
service lines, supply chain and stakeholders
areabletodealwithus,andfromthegoodwill
we have nurtured from our successes in
the past”, explains Mr. Omondi. He adds,
“Our focus moving forward is to continue
informing the market of our capabilities, and
to make it easy for them to connect with us
in fulfilling their security needs.”
TheJourneyofNineOneOneGroupLimited
We have seen this
brand grow from
strength to strength
stemming from the
ease with which our
clientele base in
different service lines,
supply chain and
stakeholders are able
to deal with us, and
from the goodwill we
have nurtured from
our successes in the
past
Car Track installations are carried out in a secure environment under strict supervision
Modern training techniques are used to get the best out of our officers

LIAISON
www.liaisongroup.net
info@liaisongroup.net
infomsa@liaisongroup.net
LIAISON GROUP (I.B) LTD
Liaison House, State house Avenue
P.O Box 58013 -00200,Nairobi
Tel: 254 703 071 000
Fax: 254 20 2710137
NAIROBI - MOMBASA - KAMPALA - DAR ES SALAAM - KIGALI - JUBA
Risk, Insurance, Pension & Investment
We Congratulate 911 Group Limited on
Achieving ISO 9001:2008 Certification.
Risk Management
Insurance Broking
Human Capital Benefits
HealthCare Management
Retirement Fund Consultancy
Administration and Communication
Trustees Advisory Services
Personal Financial Services
RISK CONSULTANCY PENSION CONSULTANCY
Secure Business Life
Get our products through corporate check off system,
online shop.
BRANCHES NETWORK
Nairobi: Mama Ngina Street, St.Ellis house. Upcountry:
Nakuru, Eldoret, Kericho, Mumias, Kabarnet, Kabartonjo, Iten,
Kapsabet, Nandi hills, Sotik, Litein, Marigat, Mogotio,
Eldama Ravine, Kimilili and Olenguruone.
Contacts
Transnational plaza, Mama Ngina Street 4th
floor
(right wing) P. O Box 56009-00200, Nairobi, Kenya.
Tel: 020 2210 467/9 Web: www.mobileworld.co.ke
Mail: mail@mobileworld.co.ke
OUR SERVICES: OUR PRODUCTS:
One Group on being certified as meeting
ISO 9001:2008 requirements.
We are proud to be associated with you.
“Perfection in the cup…”
Some of the products that the farm produces are:
1. Tea leaves
2. Tea seedlings - purple tea
3. Various indigenous tree seedlings
P.O. Box 242 - 20152, Olenguruone,
Tel: 0722-510 773 Email: chemusiante@gmail.com
onattainmentofISO9001:2008ISOCertification
We are proud to be associated with you
Congratulations!

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