Islam Mounir is seeking an IT position and has over 3 years of experience in hardware, software, and networking. He has worked as a technical support agent for 1+ year and IT specialist for 2+ years. His responsibilities included developing and supporting IT systems, networks, and disaster recovery plans. He has a Bachelor's degree in Computer Science from Banha University and his experience includes positions as a site supervisor at General Motors and technical support agent at Etisalat UAE.

1. Islam Mounir
Shoubra Elkeima, Cairo, Egypt
+2 01145400015
Islamounir09@gmail.com
Summary
I am seekinganInformationTechnologypositionwithagrowth-orientedcompanyoffering
opportunitiesforadvancementandprofessional development.Ihave more than3 yearsin
Hardware,Software and Networking,Including1+year workingasa Technical SupportAgentand
2+ yearsworkingas IT Specialist.myResponsibilitiesincludedthe developmentandsupportingIT
systems,Networks,andDisasterrecoveryplans.Ihave the Abilitytolearnnew procedures
quicklyandefficiently.
Education
Banha University
Bachelorof ComputerScience 2008-2009
Grade: Good(68.1%).
Graduation project:Networking,grade:Excellent.
Experience
Workingfrom JAN 2014 to JAN 2016:
Organization:General Motors
Position:Site Supervisor
 Provide technical assistance andsupportforincomingqueriesandissuesrelatedto
computersystems,software,andhardware.
 PerformFile Serverbackups(weeklyfull backup,dailyincrementalonfile server,and
monthlybackups of file serverandusersdata).
 Handlingthe telephone,incomingandoutgoingmail andcourierforemployees.
 Record,Signfor anddistribute receivedshipmentspackagesUPS/FedEX/TNT.
 Setupandcoordinate meetingsandconference roomreservations.
 Create the expense reportsof all the staff (fuel,Mobile,Travels,etc.) andsendittothe
finance tobe reviewedandreimbursed.
 Receive andverifyinvoicesandrequisitionsforgoodsandservice.
Workingfrom JAN 2013 to DEC 2014:
Organization: (EtisalatUAE) Raya ContactCenter
Position:Technical SupportAgent
• Obtainsclientinformationbyansweringtelephone calls;interviewingclients;verifying
information.
• Act as a firstline of supportto Etisalat UAE users’inquiries(Technical /Billing).
• Coordinate withcustomerstoassistthemwithanyquestionsor issuesarisingfromtheiruse
(Internet,TV) andrelativehardware.
• Handlingcustomersquestionsandinquires.
• Handlingcustomerscomplainsforany issuestoreachthe customerssatisfactionlevel.

2. PAGE 2
ISLAM MOHAMED MOUNIR
Workingfrom Jan 2010 to Dec 2012:
Organization:INCOMEMarketing
Position:IT Specialist
• Oversee the dailyperformance of computersystem.
• Answeruserinquiriesregardingcomputerhardware/software operationfunctioningto
resolve problems.
• Maintenance the PC'sand computerrelated equipment.
• Teach some computerlessonsforbeginners.
• Make mapsby Photoshop thatshow the customerstheirproject.
• Update the companywebsite byJoomla.
• DesignLogo,Banner, Brochure,Lightbox and Roll up.
• In additiontoanyothertasks assignedbythe director.
Advanced Skills
• CCNAXandMCSA (self-study).
• OS: All MS Windowsversions andLinux.
• Good Knowledgeof AndroidandIOSsystemsandapplications.
• ProficientinInternetapplications, MSoffice andAdobe Photoshop.
• Languages:FamiliarwithC#,HTML, CSS,JavaScriptandJavaSE.
• Language:Very goodcommandof spoken andwrittenEnglish.
Personal Information
 Date of Birth: 1-10-1986.
• Marital Status: Married.
• MilitaryStatus: Exempted.
References Furnished upon request