This document outlines an instructional plan for a three-hour financial compliance training course for new bank employee hires. The training aims to inform participants about banking regulations to ensure job responsibilities are performed legally and efficiently. Through a combination of computer-based training, case studies, and cooperative learning activities, the training will help participants appropriately answer client inquiries and complete transactions in compliance with regulations. Formative assessments including simulations and multiple choice tests will evaluate if the training goals of building compliance knowledge and skills were achieved. Evaluation data will help determine if any aspects of the training need improvement.

1. INSTRUCTIONAL DESIGN MODEL
FinancialComplianceTraining
Keosha Hinds
AET 516
University of Phoenix
D. Carrie Miller
April 23, 2017

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Instructional Plan:Part I
Title:Financial ComplianceTraining
Purpose:The purpose of thiscourse isto informnew employeesaboutbankfinancial regulationsto
ensure thattheyare performingtheirjobefficientlyandwithinlegal limitations.Thiscourse will prepare
newhiresforresponsibilitiesasbankemployeesandlet themknow whattheycan and cannot do for
clientsbasedonfederal guidelines.
Target audience:Participantsinthiscourse are formercall centeragentswithlimitedbanking
knowledge.Theyrange inage from21 to 60 years oldwitha minimumhighschool diplomaorGED for
education.All studentshave atleastintermediatetechnological skill astheysuccessfullypasseda
computerizedskillsassessmentthattestedinternetnavigationandbasiccomputerfunctionskills.
Length of Training: Thiswill be an in-seatcourse heldinacomputertrainingcenterfora total of three
hours.
Goals:
Participantswill answerclientinquiriesandcomplete transactionsusingcompliance strategies.
Participantswill use case-basedlearningskillstodetermine clientapproach.
Instructional Plan:Part II
Goals Learning Objectives (ABCD)
Participantswill answerclientinquiries
and complete transactionsusing
compliance strategies.
Studentswill explore andlearnbankingcompliance regulations.
Studentswill demonstratetheirknowledge of compliance
regulationsthroughrole playandcomputer-basedtraining.
Participantswill use case-basedlearning
skillstodetermineclientapproach.
Studentswill examine case-basedlearningskillsforeffective work
performance.
These objectiveswill use acombinationof computer-basedtraining,case basedlearningand
cooperative learningtomeettraininggoals.Tomeettraininggoals,there willbe amix of instructional
strategyutilizedtoreinforce information.The strategythatwe will mostlyintegrate will be cooperative
learning.Studentswillhave acohesive experience thatallowsindependentstudy,groupdiscussionand
small grouppractice in the classroom.Studentswillworkwiththeirclassmatestoreenactpossible real-
life scenariosandprovide feedbackbasedontheir computer-basedtrainingmaterial.Thistrainingwill
require computerusage asthisisa paperlessenvironment.

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Instructional Plan:Part III
ImplementationTimeline:Thistrainingwill take three hoursstarttofinish.Resource productionis
underway,andclasseswill beginJune 4th,2018. There will one classpernew hire orientationandwill
be includedinweektwoof the orientationprocess.
InvolvedParties:
Thistrainingwill require one facilitator,16-20 new hires,one teammanagerandpossiblyone IT
supportpersonnel fortechnical supportissuesif necessary.
Resources/Materials: Computerlabwithaccessto companytrainingportal forcomputer-basedtraining
and bankingsystemsimulators,overheadprojectorandscreen,PowerPointcontainingregulation
overviewinformationandSharePointfolderforguide materialsforfuture reference.
ImplementationPlan:The trainingwill be communicatedviaemail to departmentadministrative
assistantsandteamleads:
 Two weekspriortoschedulednew hire orientation
 Duringthe firstweekof orientation
The trainingwill be includedonthe corporate curriculumcalendarandthe addedtothe training
departmentswebsite.
Formative assessments:
 Studentswill take computer-basedtrainingandmustpasscomputerized multiple-choice
assessmentafterreadingswith80% or better.
 Afterteampractice,studentswill partnerwithsomeoneintheirgrouptoact out a compliance
scenariochosenbyanothergroup.Successful studentswillbe able toperformdutieswithout
compromisingcompliance responsibilities.
Instructional Plan:Part IV
Criteriafor determiningifgoals/objectiveswere met:
The formative assessmentswill provide data onthe successful meetingof goalsandobjectivesfor
learners. The formative assessmentsare performance-basedassessmentthatwill be ratedby
percentage basedontaskscompleted andbook(CBT) assessments thatwill be ratedona on a 100%
scale. A score of 80% is neededtopassbothassessments. Once students complete the assessments,
thentheywill have metthe goals/objectivesof the training.
Evaluation instrumentsneeded:
 Simulatorsystems
 Task checklistfortrainer
 Multiple Choice testintrainingportal

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Evaluation Overview:
The simulatorsystems the studenttoreenacthow tohandle compliance calls.Itwill alsoassistthe
facilitatorindeterminingif more systemsnavigationandresource trainingisneededbeforethe
employeegoesintoproduction.
The task checklistwill provide the facilitatormore information onthe effectivenessof the materials.
Observinghow studentsutilize trainingmaterialsandresources, the production software, andnotating
whetherinformationisrelayedwithincompliance limitations allowsthe facilitatortodetermine
whethernewmethodsare neededtocommunicate the curriculum.Italsodetermineswhether trainings
were receivedinthe mannerthatitwassupposedto.
Multiple choice testinginthe trainingportal helpsdetermine if readingmaterialsare informative and
efficient. All theseinstrumentswillbe usedto improve training.