27 January 2010: National Consumer Agency market research relating to Irish consumers' sense of empowerment, and their experience in the area of complaints.
The document summarizes findings from a national consumer agency's market research on consumer empowerment and complaints in Ireland. It finds that consumers feel more empowered in their rights and more willing to complain than in previous surveys. When consumers had a reason to complain or return an item in the last year, most (92%) made a complaint, and over three-quarters found the complaints process easy. The majority (84%) of complaints were fully resolved.
24 February 2010: Survey commissioned by the National Consumer Agency shows that consumers in Ireland continue to be most likely to have switched mobile phone provider, car insurance provider or where they do their main grocery shop
24 August 2009: Survey commissioned by National Consumer Agency shows that switching between service providers is on the rise in Ireland. Irish consumers who have switched service providers did so in order to get a better deal.
Results of a nationwide survey by Amárach Research for the National Consumer Agency in December 2009. The research examined consumer experiences of unsatisfactory products and services; including making complaints and their resolution.
The document summarizes findings from a national consumer agency's market research on consumer empowerment and complaints in Ireland. It finds that consumers feel more empowered in their rights and more willing to complain than in previous surveys. When consumers had a reason to complain or return an item in the last year, most (92%) made a complaint, and over three-quarters found the complaints process easy. The majority (84%) of complaints were fully resolved.
24 February 2010: Survey commissioned by the National Consumer Agency shows that consumers in Ireland continue to be most likely to have switched mobile phone provider, car insurance provider or where they do their main grocery shop
24 August 2009: Survey commissioned by National Consumer Agency shows that switching between service providers is on the rise in Ireland. Irish consumers who have switched service providers did so in order to get a better deal.
Results of a nationwide survey by Amárach Research for the National Consumer Agency in December 2009. The research examined consumer experiences of unsatisfactory products and services; including making complaints and their resolution.
The national consumer agency conducted market research on consumer switching behavior. Key findings include:
- 38% switched providers in the past year, most for car insurance (13%) and mobile phones (12%)
- 85% of switchers saved money, on average €102 for car insurance and €84 for home insurance
- 84% found switching easy, and 50% found their new service better than previous
- Top reasons for not switching were satisfaction with current provider and current provider offering best value
This document contains summaries of survey findings from the 2015 Q3 UK TGI survey. Key findings include:
- Younger adults aged 15-24 are more likely to feel lost without their mobile phones.
- Men are more likely to purchase video game consoles and accessories from certain retailers compared to women.
- University graduates are more likely to use certain e-cigarette brands.
- Grandparents are more likely to buy puzzles for grandchildren but less likely to buy electronic learning games.
- Younger adults are more likely to send text messages abroad while using their mobile phones.
- Demographic differences were found in use of self-storage facilities and loyalty programs for certain retailers.
- New brands were added
The document summarizes changes made to questions in the GB TGI 2015 Q1 survey, including adding new questions about internet access, mail usage, media engagement, sports and leisure activities, shopping behaviors, app usage, and lifestyle factors. A variety of new indices and comparisons between demographic groups are also presented.
Best Practices to Grow Service Contract Sales Webinar by MizeMize Inc.
Manufacturers are placing increased attention on growing top line service revenue captured through the sale of Extended-Warranty/Extended-Service (EW/ES) programs. Key factors such as Program configuration, and Contact with Customers after the product purchase impact the Service Contract attachment and renewal rates. During the Webinar "Best Practices to gorw Service Contract Sales" hosted by Mize, The presentation includes the results of a benchmarking study conducted among field service managers and warranty professionals who influence, recommend or make decisions about extended warranty and extended service programs.
Benchmark and Optimize Warranty Management by MizeMize Inc.
Presentation from "Benchmark and Optimize Warranty Management" webinar hosted by Mize, the leader in warranty management software.
• Benchmarking your warranty practices and performance against your peers
• Best Practices, strategies, and actions to achieve world-class warranty performance
• Enabling technologies and tools to optimize warranty management
Presenters:
• Eric Arnum, Editor, Warranty Week
• Bill Pollock, President & Principal Consulting Analyst at Strategies For Growth (SFG)
• Ashok Kartham, CEO, Mize, Connected Customer Experience Platform
This document provides an overview of new items and sections added to the GB TGI 2015 Q4 Update Deck. It includes data on response to outdoor advertising, types of outdoor ads seen, favorite TV channels, new brands of toiletries and cosmetics, mobility aids, health products, and lifestyle statements related to mail and bills. The majority of the document displays data in tables and charts with percentages and figures from the GB TGI 2015 Q4 report.
This report provides insights into pet enthusiasts living in the Greater Melbourne Metropolitan area. It found that they are typically couples with children, aged 35-44, earning $20,800-$41,599 annually. They frequently shop at Petbarn and spend most in the animal purchases category. Being on-trend is a leading purchase driver online and offline. The report recommends formulating a multichannel marketing strategy considering both online and offline behaviors to effectively reach this congested audience.
This document discusses Fitbit's declining market share in the growing wearable fitness tracker market. It analyzes opportunities for Fitbit to enter new markets like yoga to help diversify its business and drive future growth. Specifically, it recommends that Fitbit acquire a "Smart Mat" company for $20 million to enter the yoga market. It also suggests Fitbit launch a yoga apparel line to further capitalize on the large and growing yoga market. Financial projections estimate over $750 million in profits over 10 years from these new yoga-related products and cross-selling opportunities.
Internship Defense - Marketing Strategy for Launching Dettol Aloe Vera Soap (...Saaruf Salahuddin
Saaruf Salahuddin
Internship Defense Marketing Strategy for Launching Dettol Aloe Vera Soap (Reckitt Benckiser)
Reckitt Benckiser Group plc is a leading multinational consumer goods company headquartered in the United Kingdom. It was formed in 1999 by the merger of the UK-based Reckitt & Colman plc and the Netherlands-based Benckiser NV. Reckitt Benckiser Bangladesh Limited is the Bangladesh subsidiary of Reckitt Benckiser Group plc. that started its journey in 2000.
The document summarizes key findings from a market research report on consumer shopping and pricing behaviors in Ireland. It finds that 82% of consumers shop around for prices, though people are less likely to compare prices for medical services. While price remains an important factor, convenience has become more influential in determining where people shop. Most consumers check product prices but are less likely to examine unit pricing. For groceries, price and convenience are top factors in store choice, and most shoppers now buy a mix of branded and own-brand goods.
This document summarizes the results of a survey of 420 Vietnamese women ages 18-39 in Hanoi and Ho Chi Minh City about their haircare habits and brand awareness. Some key findings:
- Most respondents wash their hair 1-2 times per week, with 71% washing less than daily. Shampoo is the most commonly used haircare product.
- Top shampoo brands used are Dove (26%), Clear (17%), and Pantene (16%). Dove is seen as high quality and premium, while Sunsilk is viewed as affordable and widely available.
- TV and word-of-mouth from family strongly influence brand choices. Effects and functions are important purchase
- Fitbit Smart Coach aims to increase revenue and brand awareness by targeting current Fitbit users in North America aged 30+ to purchase a premium subscription for $49 annually.
- The marketing plan utilizes both paid channels like display ads and owned channels like social media, emails, and device notifications to drive trials of the free 30-day subscription with a goal of 5% converting to paid subscribers.
- Projections estimate $192 million in total subscription revenue over 3 years with marketing costs of $25 million, most of which is spent in the first year to acquire new subscribers through the various channels.
The document discusses how atomic force microscopy (AFM) can be used to characterize the surface and internal structure of rubber and plastics materials at high resolution. AFM is presented as a problem-solving tool that can identify issues like changes in film surface morphology or thermoplastic elastomer composition that affect performance. The technique is also proposed as a potential quality assurance method for validating properties like rubber particle size that current tools cannot detect but are important to final product behavior.
Kalkulus 1B mata kuliah yang diampu Iwan Pranoto. Mahasiswa bertanya sampai kapan mata kuliah ini akan berlanjut dan membutuhkan alat lain selain yang digunakan saat ini.
Access Granted Foundation Marketing ProposalJaddan Bruhn
The document describes a foundation called ACCESSGRANTED that aims to help teenage parents complete their secondary education and improve their career prospects through a structured work placement program. The 3-month program places candidates in jobs where they can demonstrate skills and receive an accreditation to help find employment. The foundation plans to partner with corporations, government agencies, and conduct various promotional activities to increase awareness and participation in the program.
This document is a weekly report for Kalkulus 1B class taught by Iwan Pranoto during week 7. It likely provides an overview of the topics covered in class that week, any assignments given, and may include notes or information relevant to the study of Calculus 1B. The report is brief, focusing on the essential details needed to understand what was covered during the seventh week of the course.
The national consumer agency conducted market research on consumer switching behavior. Key findings include:
- 38% switched providers in the past year, most for car insurance (13%) and mobile phones (12%)
- 85% of switchers saved money, on average €102 for car insurance and €84 for home insurance
- 84% found switching easy, and 50% found their new service better than previous
- Top reasons for not switching were satisfaction with current provider and current provider offering best value
This document contains summaries of survey findings from the 2015 Q3 UK TGI survey. Key findings include:
- Younger adults aged 15-24 are more likely to feel lost without their mobile phones.
- Men are more likely to purchase video game consoles and accessories from certain retailers compared to women.
- University graduates are more likely to use certain e-cigarette brands.
- Grandparents are more likely to buy puzzles for grandchildren but less likely to buy electronic learning games.
- Younger adults are more likely to send text messages abroad while using their mobile phones.
- Demographic differences were found in use of self-storage facilities and loyalty programs for certain retailers.
- New brands were added
The document summarizes changes made to questions in the GB TGI 2015 Q1 survey, including adding new questions about internet access, mail usage, media engagement, sports and leisure activities, shopping behaviors, app usage, and lifestyle factors. A variety of new indices and comparisons between demographic groups are also presented.
Best Practices to Grow Service Contract Sales Webinar by MizeMize Inc.
Manufacturers are placing increased attention on growing top line service revenue captured through the sale of Extended-Warranty/Extended-Service (EW/ES) programs. Key factors such as Program configuration, and Contact with Customers after the product purchase impact the Service Contract attachment and renewal rates. During the Webinar "Best Practices to gorw Service Contract Sales" hosted by Mize, The presentation includes the results of a benchmarking study conducted among field service managers and warranty professionals who influence, recommend or make decisions about extended warranty and extended service programs.
Benchmark and Optimize Warranty Management by MizeMize Inc.
Presentation from "Benchmark and Optimize Warranty Management" webinar hosted by Mize, the leader in warranty management software.
• Benchmarking your warranty practices and performance against your peers
• Best Practices, strategies, and actions to achieve world-class warranty performance
• Enabling technologies and tools to optimize warranty management
Presenters:
• Eric Arnum, Editor, Warranty Week
• Bill Pollock, President & Principal Consulting Analyst at Strategies For Growth (SFG)
• Ashok Kartham, CEO, Mize, Connected Customer Experience Platform
This document provides an overview of new items and sections added to the GB TGI 2015 Q4 Update Deck. It includes data on response to outdoor advertising, types of outdoor ads seen, favorite TV channels, new brands of toiletries and cosmetics, mobility aids, health products, and lifestyle statements related to mail and bills. The majority of the document displays data in tables and charts with percentages and figures from the GB TGI 2015 Q4 report.
This report provides insights into pet enthusiasts living in the Greater Melbourne Metropolitan area. It found that they are typically couples with children, aged 35-44, earning $20,800-$41,599 annually. They frequently shop at Petbarn and spend most in the animal purchases category. Being on-trend is a leading purchase driver online and offline. The report recommends formulating a multichannel marketing strategy considering both online and offline behaviors to effectively reach this congested audience.
This document discusses Fitbit's declining market share in the growing wearable fitness tracker market. It analyzes opportunities for Fitbit to enter new markets like yoga to help diversify its business and drive future growth. Specifically, it recommends that Fitbit acquire a "Smart Mat" company for $20 million to enter the yoga market. It also suggests Fitbit launch a yoga apparel line to further capitalize on the large and growing yoga market. Financial projections estimate over $750 million in profits over 10 years from these new yoga-related products and cross-selling opportunities.
Internship Defense - Marketing Strategy for Launching Dettol Aloe Vera Soap (...Saaruf Salahuddin
Saaruf Salahuddin
Internship Defense Marketing Strategy for Launching Dettol Aloe Vera Soap (Reckitt Benckiser)
Reckitt Benckiser Group plc is a leading multinational consumer goods company headquartered in the United Kingdom. It was formed in 1999 by the merger of the UK-based Reckitt & Colman plc and the Netherlands-based Benckiser NV. Reckitt Benckiser Bangladesh Limited is the Bangladesh subsidiary of Reckitt Benckiser Group plc. that started its journey in 2000.
The document summarizes key findings from a market research report on consumer shopping and pricing behaviors in Ireland. It finds that 82% of consumers shop around for prices, though people are less likely to compare prices for medical services. While price remains an important factor, convenience has become more influential in determining where people shop. Most consumers check product prices but are less likely to examine unit pricing. For groceries, price and convenience are top factors in store choice, and most shoppers now buy a mix of branded and own-brand goods.
This document summarizes the results of a survey of 420 Vietnamese women ages 18-39 in Hanoi and Ho Chi Minh City about their haircare habits and brand awareness. Some key findings:
- Most respondents wash their hair 1-2 times per week, with 71% washing less than daily. Shampoo is the most commonly used haircare product.
- Top shampoo brands used are Dove (26%), Clear (17%), and Pantene (16%). Dove is seen as high quality and premium, while Sunsilk is viewed as affordable and widely available.
- TV and word-of-mouth from family strongly influence brand choices. Effects and functions are important purchase
- Fitbit Smart Coach aims to increase revenue and brand awareness by targeting current Fitbit users in North America aged 30+ to purchase a premium subscription for $49 annually.
- The marketing plan utilizes both paid channels like display ads and owned channels like social media, emails, and device notifications to drive trials of the free 30-day subscription with a goal of 5% converting to paid subscribers.
- Projections estimate $192 million in total subscription revenue over 3 years with marketing costs of $25 million, most of which is spent in the first year to acquire new subscribers through the various channels.
The document discusses how atomic force microscopy (AFM) can be used to characterize the surface and internal structure of rubber and plastics materials at high resolution. AFM is presented as a problem-solving tool that can identify issues like changes in film surface morphology or thermoplastic elastomer composition that affect performance. The technique is also proposed as a potential quality assurance method for validating properties like rubber particle size that current tools cannot detect but are important to final product behavior.
Kalkulus 1B mata kuliah yang diampu Iwan Pranoto. Mahasiswa bertanya sampai kapan mata kuliah ini akan berlanjut dan membutuhkan alat lain selain yang digunakan saat ini.
Access Granted Foundation Marketing ProposalJaddan Bruhn
The document describes a foundation called ACCESSGRANTED that aims to help teenage parents complete their secondary education and improve their career prospects through a structured work placement program. The 3-month program places candidates in jobs where they can demonstrate skills and receive an accreditation to help find employment. The foundation plans to partner with corporations, government agencies, and conduct various promotional activities to increase awareness and participation in the program.
This document is a weekly report for Kalkulus 1B class taught by Iwan Pranoto during week 7. It likely provides an overview of the topics covered in class that week, any assignments given, and may include notes or information relevant to the study of Calculus 1B. The report is brief, focusing on the essential details needed to understand what was covered during the seventh week of the course.
Kalkulus 2 merupakan mata kuliah lanjutan dari Kalkulus 1 yang membahas materi integral ganda dan integral tak tentu, serta aplikasinya dalam menyelesaikan masalah-masalah fisika dan teknik. Mata kuliah ini diajarkan pada minggu ke-12 semester genap tahun ajaran 2012-2013 oleh dosen bernama Iwan Pranoto.
Dokumen ini membahas hasil uji kompetensi siswa Indonesia dalam tes PISA 2013 dimana mereka mendapatkan skor rendah dalam matematika. Dokumen ini menganalisis beberapa faktor penyebabnya seperti kurangnya pengajaran berpikir kritis, kualitas guru yang rendah, dan sistem pendidikan yang kurang mendukung pengembangan kemampuan berpikir. Dokumen ini juga memberikan saran untuk meningkatkan mutu pendidikan di Indonesia dengan
This document is an end user license agreement (EULA) for software from CyberLink Corp. It outlines the terms of use for the software, including granting the user a non-exclusive license to use the software, ownership and copyright remaining with CyberLink, warranty terms for defective media, limitations of liability, and governing law being the laws of Taiwan. The user must agree to these terms before installing or using the software.
Kalkulus 2 mata kuliah semester 2 yang membahas integral ganda dan multivariat, turunan vektor, dan teori integral linier. Materi kali ini meliputi integral ganda, turunan vektor dua dan tiga variabel, serta integral linier ganda dan tiga variabel.
The document discusses plans to launch a new cat food product called Kitty's Catch Mouse Mousse. It would be a 100g can of processed mouse meat sold for $1 through supermarkets. Testing found that while many owners recognize cats hunt mice, over half disagreed with commercially processed mouse meat. The product launch plans were not supported. However, the testing revealed opportunities in products that address cats' aggressive behaviors.
10 Social Media Thoughts for Integrated MarketingBryan McCarty
A presentation I gave at Wartburg College on November 22, 2011 at Wartburg College in Waverly, Iowa. The presentation was an open discussion about social media and integrated marketing.
NCA Irish Consumers And The Recession January 2010Amarach Research
The document reports on findings from a market research study on household shopping and budgeting behaviors in Ireland. Key findings include that most shoppers compare prices and are influenced most by price and convenience in their shopping choices. Since the recession, many report cutting back on treats, buying cheaper brands, and taking more advantage of special offers. In terms of budgeting, most report their expenditures have remained the same while incomes have decreased. Many agree the recession has made them more thoughtful about spending.
The document presents findings from a national consumer agency on shopping and pricing in Ireland. It provides data on demographics of respondents, goods and services purchased, factors influencing shopping behaviors, satisfaction with prices and customer service across sectors. Key findings include that over 75% of respondents always or sometimes compare prices, with supermarkets, clothing and insurance among sectors most likely to be shopped. Price is the strongest influence for most sectors, with convenience also important. Satisfaction is highest for in-person services like healthcare and lowest for utilities.
The document provides a statistical profile and cluster analysis of customers for Acme Company. It analyzes customers across various demographic variables like age, income, occupation, household type, and interests. Four key customer clusters are identified that differ in characteristics like income, education, and other attributes. The analysis aims to develop targeted marketing recommendations for Acme based on which customer segments are most likely to respond.
The document summarizes key findings from a market research report on consumer shopping and pricing in Ireland. It finds that 82% of consumers shop around for prices, though people are less likely to compare prices for medical services. While price remains important, convenience has grown as a factor in determining where to shop. Most consumers check product prices but are less likely to examine unit pricing. For groceries, price and convenience are top factors in store choice, and most shoppers mix branded and own-brand products.
The document summarizes a Nestle project conducted from January to March 2014. It includes the following key points:
- Four team members from Superior University Lahore conducted the project.
- An outline of the presentation includes introducing Nestle, surveys, promotions, calls, and suggestions.
- Tasks included a March 2014 survey of 2050 customers across several cities, a Facebook promotion, inbound/welcome calls, and distribution.
- The survey found that 69% of customers received water themselves, while overall service satisfaction was high. Suggestions included improving promotion information and customer service processes.
October 2011 - market research by the National Consumer Agency on Irish consumers and household budgets - 64% of consumers say household income has decreased since the same time a year ago
The internship report summarizes activities conducted by Nestle interns from May to July 2014. It includes:
1) A March 2014 survey of 2050 customers across major cities to understand service quality which found 69% received water themselves and most received regular delivery.
2) A Facebook promotion offering two bottles for Rs.700 which signed up 1263 new customers but many could not be contacted due to incomplete address information.
3) Analysis of inbound and IVR calls which found the majority of IVR calls were blank and most inquiries were about irregular water delivery. Suggestions included improving the Facebook signup process.
The document summarizes key findings from a 2009 market research report by Amárach Research on grocery shopping habits in Ireland. Some of the main findings include:
- Price continues to be the main reason for choosing a main grocery shop.
- Just over one-third of goods bought are own-brand goods, with men and higher-income groups more likely to buy regular brands.
- Over half of grocery shoppers have changed their shopping habits since the start of the year, mainly by cutting back on treats and buying cheaper products.
- Price is the strongest influencing factor in determining where to shop.
Over half of research businesses surveyed in August forecast growth in 2020 prior to COVID-19, with over half of those forecasting growth of at least 10%. Since the start of the pandemic, a majority have seen negative revenue impacts, though fewer than in May. Face-to-face qualitative and quantitative work remain most affected, with under a quarter recommencing at lower volumes. Online qualitative has increased. Around half of companies interviewed applied for government job support schemes, and more applied for business loans than in May. Current experiences with furlough schemes vary, with some still using them and others having made redundancies.
The rise of the artificial beauty in VietnamDI Marketing
A study of 1,176 Vietnamese people's perspectives on cosmetic surgery found:
- 11% have had plastic surgery, with rhinoplasty, eyelid surgery, and liposuction being most common.
- Over 1/3 view cosmetic surgery positively and would support a spouse/relative having it.
- Younger groups aged 18-30 expressed the highest interest in plastic surgery for themselves.
- The study provides insights into Vietnamese views, procedures, and spending on cosmetic surgery that can help marketers in the industry.
SDL surveyed nearly 3000 consumers across 9 countries and 3 generations about their single or most prominent points of CX failure and CX success over the last 10 years, how they behave as a result and the impact on a brand. Download the report to learn where the points of failure occur, how different generations and regions classify failures, how different consumers respond to failure and what can be done to take advantage of this wakeup call and avoid failure fallout.
The document discusses measuring customer experience at an organization. It provides a list of tasks customers engage in and the percentage of total votes or interactions each task received. The top task, "Treatment of Cancer", received 5.9% of the total votes. The list also separates tasks into those more relevant to customers versus employees/stakeholders. It recommends identifying top tasks to measure and improve upon to enhance the customer experience.
Learn about a management model that truly focuses on the experience your customers have when they are using your website or app, and why delivering the right content is essential to the online customer experience. Top Tasks Management helps you identify what matters most to your customers and tests those top tasks to measure and improve the success rates and time-on-task. Measure what your customers are doing (customer outcomes), instead of the old, traditional metrics that measure organizational inputs (websites, technologies, content, apps.) This workshop will show you how digital transformation is in essence about transforming organization-centric metrics into customer-centric metrics.
Project Archipelago outlines a business plan for Adapta, an affordable infant formula brand targeting lower income consumers in Indonesia. The plan involves launching a pregnancy formula and range of infant formulas priced competitively. Adapta will utilize a disruptive route to market by partnering with local warungs and "Ibu Adapta" representatives within communities, rather than traditional channels, to increase accessibility. The brand positioning focuses on 360 degree protection including free medical services and advice to address consumer concerns about health and costs.
The platform effect: Rise of the marketplace economy in Asia PacificStripe
- The document discusses a study on the rise of marketplace economies in Asia Pacific. It found that consumers in the region spend more time online than global averages and shop just as much online.
- Marketplaces are transforming how consumers search, shop, and access services like transportation, hospitality, and food delivery. Popular marketplaces include ecommerce, hotels, food delivery, and ride-sharing platforms.
- Fast, secure payments and privacy are important to consumers. While most prefer credit cards, many are also open to digital wallets and regional payment methods. Marketplaces are seen as beneficial to economies by giving consumers more choice and helping small businesses.
The document provides findings from a survey of 1,000 Irish adults on issues related to illicit trading. Key findings include:
- Three-quarters feel it is easy for minors to access cigarettes through the black market, compared to one-third saying it is difficult through legitimate retailers.
- Respondents feel increasing cigarette prices will likely increase cross-border smuggling and bringing cigarettes home from travel, rather than reduce smoking.
- Over half find increased criminality and funding of illegal activities as the most troubling aspects of the black market in cigarettes.
Similar to Irish Consumer Empowerment and Complaining, January 2010 (20)
National Consumer Agency conducted market research on consumer switching behaviour. Some key findings include:
- 32% of consumers switched at least one provider in the past year, most commonly for car insurance, broadband, or fixed landline.
- Those who switched car insurance reported average annual savings of €125.
- 83% of consumers found the switching process easy. 59% found their new service better than the previous provider.
- The main reasons for not switching included satisfaction with their current provider's service or the provider offering the best value. Over 50% had not checked for better deals in over a year.
The Irish grocery market saw growth of 0.2% over the past year but declined 0.5% over the most recent 12-week period compared to the same period last year. Consumers are coping with inflation and less disposable income by making more shopping trips while spending less per trip through purchasing more items on sale and trading down to cheaper product lines. Private label brands continue to be an important way for consumers to reduce spending and now have their highest market share in two years.
NCA's market research: 77% of consumers are confident about their consumer rights, supermarkets and shops selling clothing/footwear have highest satisfaction levels for customer service, airlines have lowest.
March 2012 - NCA's market research finds that 35% of consumers in Ireland bought from an independent garage/dealer, 33% from authorised dealerships and 28% from private individual sales
The National Consumer Agency conducted market research on shopping and pricing habits. Key findings include:
- Over 85% of consumers compare prices when shopping and price is the top influencing factor for most.
- Awareness of everyday good prices has risen to 78% and 93% of main grocery shoppers know food prices.
- For groceries, price is the main reason for choosing a supermarket for 73% and 65% visit their usual store for deals.
National Consumer Agency guide for businesses on their legal obligations if they sell online to consumers - from eCommerce regulations to data protection.
Lesson 5 examines the Consumer Information Act, 1978, illegal notices, signs, examples. Get the teacher notes and useful links, and play the Shop Smart game at: http://www.consumerconnect.ie/game
Lesson 1 looks at: "What is a consumer? Being an informed consumer". Get the teacher notes and useful links, and play the Shop Smart game at: http://www.consumerconnect.ie/game
31 March 2010: Research carried out by Behaviour & Attitudes on behalf of the National Consumer Agency has established a high incidence of scams among Irish consumers.
Here is Gabe Whitley's response to my defamation lawsuit for him calling me a rapist and perjurer in court documents.
You have to read it to believe it, but after you read it, you won't believe it. And I included eight examples of defamatory statements/
‘वोटर्स विल मस्ट प्रीवेल’ (मतदाताओं को जीतना होगा) अभियान द्वारा जारी हेल्पलाइन नंबर, 4 जून को सुबह 7 बजे से दोपहर 12 बजे तक मतगणना प्रक्रिया में कहीं भी किसी भी तरह के उल्लंघन की रिपोर्ट करने के लिए खुला रहेगा।
An astonishing, first-of-its-kind, report by the NYT assessing damage in Ukraine. Even if the war ends tomorrow, in many places there will be nothing to go back to.
04062024_First India Newspaper Jaipur.pdfFIRST INDIA
Find Latest India News and Breaking News these days from India on Politics, Business, Entertainment, Technology, Sports, Lifestyle and Coronavirus News in India and the world over that you can't miss. For real time update Visit our social media handle. Read First India NewsPaper in your morning replace. Visit First India.
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El Puerto de Algeciras continúa un año más como el más eficiente del continente europeo y vuelve a situarse en el “top ten” mundial, según el informe The Container Port Performance Index 2023 (CPPI), elaborado por el Banco Mundial y la consultora S&P Global.
El informe CPPI utiliza dos enfoques metodológicos diferentes para calcular la clasificación del índice: uno administrativo o técnico y otro estadístico, basado en análisis factorial (FA). Según los autores, esta dualidad pretende asegurar una clasificación que refleje con precisión el rendimiento real del puerto, a la vez que sea estadísticamente sólida. En esta edición del informe CPPI 2023, se han empleado los mismos enfoques metodológicos y se ha aplicado un método de agregación de clasificaciones para combinar los resultados de ambos enfoques y obtener una clasificación agregada.
Acolyte Episodes review (TV series) The Acolyte. Learn about the influence of the program on the Star Wars world, as well as new characters and story twists.
Irish Consumer Empowerment and Complaining, January 2010
1. National Consumer Agency Consumer Empowerment and Complaints Market Research Findings January 20 10 Research Conducted by
2.
3. Profile of Sample – I (Base: All aged 15-74 – 1,000) Male Female % % % % 15-24 25-34 35-44 45-54 55+ Married Living as Married Single Wid/Div/ Sep ABC1 C2DE F50+/ F50- MAIN GROCERY SHOPPER Yes No
4. Profile of Sample – II – Main Grocery Shoppers (Base: All Mainly Responsible for Grocery Shopping in Home – 525) Male (47) Female (53) % % % % 15-24 (21) 25-34 (23) 35-44 (18) 45-54 (19) 55+ (19) Married (44) Living as Married (10) Single (35) Wid/Div/ Sep (11) ABC1 (40) C2DE (52) ( ) = Total Sample F50+/ F50- (8)
5. Profile of Sample – III – Internet Use (Base: All Respondents – 1,000) USE INTERNET No Yes EVER PURCHASED ONLINE No Yes BANKING ONLINE No Yes (Base: All Internet Users - 702) (Base: All Internet Users - 702) () = figures from Wave 3 2009 (May /June 2009) (65%) (35%) (49%) (51%) (29%) (71%) % Yes % Yes % Yes Male Female 15-24 25-34 35-44 45-54 55+ Male Female 15-24 25-34 35-44 45-54 55+ Male Female 15-24 25-34 35-44 45-54 55+
12. Propensity To Complain No Yes As a consumer would you be prepared to complain if a problem had occurred or you are dissatisfied with a good or service you have purchased? (Base: All aged 15-74 – 1,000) (24%) (76 %) ( ) = Wave 3 2009
13. (Base: All aged 15-74 – 1,000) % With Reason to Complain or Return Ever PRIMARY SECONDARY 17 13 15 9 7 8 10 6 6 6 5 7 4 (-5%) Wave 4 2009 Wave 3 2009 Wave 2 2008 Wave 1 2008 Goods & Services Bought with Reason to Complain or Return an Item – Primary & Secondary Supermarkets and newsagents Shops selling clothing or footwear Restaurants take-away’s or hotels Communications services including home phone TV Service Providers e.g. Sky, NTL Building and related services e.g. plumbers Shops selling furniture or household appliances Banking products and services, including a current A/C Pubs Airlines Car dealers Insurance products and services Energy suppliers e.g. ESB, Bord Gais
14. Goods & Services Bought with Reason to Complain or Return an Item – Tertiary ( Base: All aged 15-74 – 1,000) % With Reason to Complain or Return Ever 6 4 3 3 5 5 4 4 3 Wave 4 2009 Wave 3 2009 Wave 2 2008 Wave 1 2008 Tertiary Public transport – buses and trains Pharmacies, doctors, hospitals and other medicals Travel agents Education providers e.g. schools and colleges Personal care e.g. hairdressers, cosmetics Local authority bin services Entertainment at home e.g. DVDs, CDs, games Petrol stations Entertainment outside home e.g. cinema
15. Whether Complaint Made When had Reason to Do So No Yes No Yes (60%) (40%) (31%) (69%) (Base: All aged 15-74 – 1,000 ) (Base: All those who had cause or reason to complain in past 12 months - 356) ( ) = Wave 3 2009 Whether Made Complaint Benchmark 2007 79% Yes Wave 1 2008 70% Yes Wave 2 2008 75% Yes Reason to Complain
16. Reasons for Complaint (Base: All those who made a complaint in past 12 months - 267) Wave 1 2008 Wave 2 2008 Benchmark 2007 Wave 3 2009 Wave 4 2009 Faulty product/service Product/service didn’t do what it said it would do Wrong size/colour/specification Product/service did not confer benefits described to me by salesperson Changed mind/wanted to return the item Unwanted gift Other
17. Assessment of the Complaints Process (Base: All who made a complaint – 267) % Very easy Somewhat easy Neither/Nor Somewhat difficult Very difficult 69% 23% % (Base: All who experienced difficulty – 62) Wave 4 2009 Wave 3 2009 (28) (33) (10) (17) (12) Unhelpful staff Refusal of retailer to refund my money The retailer/provider never got back to me Difficulty contacting trader Had to put complaint in writing I was unsure of my consumer rights Offered a repair when wanted a replacement Refusal of retailer to accept returned item Other # All others 6% or less Level of Difficulty Experienced Difficulty Experienced
18. Helping to Offer Better Customer Service (Base: All aged 15-74 – 1,000) % New question, multiple answers allowed Staff trained in customer service and complaints handling A publicly displayed complaint handling procedure A named point of contact for complaints Informed of the returns policy at point of purchase by sales assistant A publicly displayed returns policy
19. Reasons for Not Complaining (Base: All those who had reason to make a complaint but didn’t in past 12 months - 88) Benchmark 2007 Wave 1 2008 Wave 2 2008 Wave 3 2009 ** ** ** (+8%) (-27%) Wave 4 2009 (+5%) (+22%) – – – – I did not want the hassle of having to make a complaint I didn’t see the point of complaining I didn’t have time to make a complaint I did not want to get anyone in trouble by making a complaint I was afraid to make a complaint I was unsure of my consumer rights Difficulty contacting trader Other Had to put the complaint in writing
20. Resolution Status of Problem (Base: All those who made a complaint in past 12 months - 267) % Completely resolved Partly resolved Not resolved at all Refused/ Not Stated (2%) (73%) (9%) (16%) ( ) = Wave 3 2009 Benchmark 2007 Question not asked in Benchmark survey Wave 1 2008 78% completely resolved Wave 2 2008 66% completely resolved
21. Satisfaction with the Way Complaint was Handled (Base: All who’s complaint was completely resolved – 198) % Completely satisfied 73% % Level of Satisfaction Very satisfied Fairly satisfied Neither/nor/ Don’t know Likely to do as a result 145 People (39) (30) (18) (5) (3) (3) (2) Wave 4 2009 Wave 3 2009 Do nothing, just accept what has happened Tell people you know of your positive experience with them Do more business with them yourself
22. Likelihood of Buying Again from Business that had Reason to Complain About No Yes I don’t have a choice (Base: All those who had reason to make a complaint but didn't in the past 12 months - 88) (28%) (22%) (5%) (45%) Don’t know ( ) = Wave 3 2009 Benchmark 2007 52% Yes 27% No 16% I don’t have a choice Wave 1 2008 59% Yes 29% No 12% I don’t have a choice Wave 2 2008 64% Yes 29% No 7% I don’t have a choice