Angell R French has over 7 years of experience in Information Technology, most recently as a Service Desk Manager, and believes this experience has provided a strong foundation for technical, managerial, and human resources roles. She highlights key proficiencies including excellent customer service skills, a long-term background supporting various systems, experience with employee relations and coaching, dependability, and an enthusiasm for training others. Her resume further details the attributes she would bring to the position.

1. ANGELL R FRENCH
10502 Charleswood Rd., Louisville, KY 40229 | 502.608.2020 | arfrench@insightbb.com
To Whom it May Concern:
Over the course of 7 years, I have built a successful career in Information Technology, leading up to my role as
Service Desk Manager. I believe that the knowledge and skills I have developed during this time have given
me the foundation to succeed in many different technical roles, managerial roles, or human resources roles.
The key proficiencies I can bring to this role are:
 Excellent customer service skills
 Long-term technical background including networks, servers, desktops, printers, and all Windows
systems.
 Experience with employee relations, mentoring and coaching associates
 Extremely dependable, and focused on delivering the highest quality of service
 Enthusiastic approach to training customer service and troubleshooting skills
My attached resume further highlights the attributes that I would bring to this position. I am confident that I
can make an immediate positive contribution and help any organization achieve its goals.
Thank you for your time and consideration. I am looking forward to speaking with you further regarding this
position.
Sincerely,
Angell R French