The document discusses various topics related to learner engagement and instructional design including: 1) It outlines 20 technology skills that are commonly used in modern offices such as word processing, spreadsheets, databases, and various computer and networking skills. 2) It then discusses emerging learning technologies such as e-learning, webinars, gaming for learning, podcasts/vodcasts, wikis, blogs and social networks that can be used to engage learners. 3) It emphasizes the importance of building an organizational brand to encourage belief and a sense of belonging among employees and customers. 4) Finally, it discusses the need for flexible learning pathways and incorporating both formal and informal learning to engage the whole learner