*Steps of adoption for an individual Knowledge: At this point people start to hear about your innovation but they don't have any farther information yet. Persuasion: people start to gather information about the innovation to move to the next step Decision: after getting more info. About the innovation they decide if they like it or not. Implementation: they made a decision that they like the innovation, now they are going to buy the product or use this service. Confirmation: At this point they already have the product they know everything about it advantages and disadvantages they are going to confirm that this product is good enough to tell others to buy it or not. *What shapes individual decisions: Relative advantages: degree to which a new product is more advantageous to the customers than the competing brands. Compatibility : is how the consumer perceives the new product or service into his life style choices, when the product or service closely matches the individual's needs, wants, beliefs, values, and consumptions patterns, the innovation can be considered highly compatible. Complexity and simplicity: The extent to which the consumer considers the innovation to be difficult utilize , if the innovation has a high level of complexity it will have a lower level of adoption. Trialability: if the new product or service can be triend for limited time period before an actual outlaying of money, the product adoption rates will rise substantially , it reduces the consumer's risk of making a purchase of the product. By letting your customer try your product before the purchase, you are showing your customer that you are confident enough in your product. Observability: the extent to which a potential consumer can observe the innovation and it's positive effects, the more the positive effects are sensed, the more observable effects are to the consumer.