Introduction to sales

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In this session that I delivered to a team about the fundamental concepts in sales and selling. If you are new to selling or want to take up selling as a career, this is a good place to start. #Sales #Sales101 #fundamentals #1000Entrepreneurs #Influence

Business

Suspect
Prospect
Lead
Opportunity
Customer

What?
Why?
Why Now?
Why You?
What If?
How?

Based on the ideas popularized by the Lean Startup movement, this presentation provides an overview of the customer development process. Customer development is the process of honing your idea of your ideal customer into a real, referenceable customer known as an Earlyvangelist. This presentation builds on the ideas of Steve Blank, Marty Cagan and Alex Osterwalder to help product leaders reduce market risk by inexpensively validating ideas in parallel to creating the actual solution.

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Design Thinking: engage customers like never before. Inconsistent customer interactions. Undifferentiated touch points. Indifferent customers. If these are business challenges you are facing, it’s time to take a closer look at the customer journey that your business is providing. Join us in a hands-on, interactive session that will introduce you to a new way of thinking. Design Thinking is a user centric problem-solving mindset that combines empathy, rationality and creativity, and keeps the end-user of your product/service at the center of the design process. These techniques are being used by the world’s most prolific innovators to deliver powerful interaction experiences across the entire customer journey. What we covered within the workshop: 1) The basic foundations and benefits of Design Thinking as an innovation process. 2) How to start integrating Design Thinking ideas and techniques into your daily customer interactions. 3) How to use Design Thinking to draw customer journey maps and gain actionable insights.

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