The slides from Software Diagnostics Services (former Memory Dump Analysis Services) seminar (25th of March, 2011) on pattern-driven software troubleshooting, debugging, and maintenance. Topics include: A Short History of DumpAnalysis.org; Memory Dump Analysis Patterns; Troubleshooting and Debugging Tools (Debugware) Patterns; Software Trace Analysis Patterns; From Software Defects to Software Behavior; Workaround Patterns; Structural Memory Patterns; Memory Analysis Domain Pattern Hierarchy; New Directions.