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TLS0070 Introduction to
Legal Technology
Lecture 6 Applications II
Case management, online dispute
resolution, access to justice
University of Turku Law School 2015-02-17
Anna Ronkainen @ronkaine
anna.ronkainen@onomatics.com
Case and practice
management
Case and practice management
-  using technology to automate common
routines in legal practice
-  dedicated tools for specific tasks as well as
comprehensive suites of tools for all the
most common tasks
Task-specific tools: timekeeping apps
-  dozens of these, e.g. iTimeKeep
-  often cloud services working across many
platforms (desktop, mobile, tablet)
Task-specific tools: Trademark and
patent portfolio management
-  maintain records of one’s IP portfolio
-  track office actions during filing
-  track renewals and payments
-  track oppositions and other proceedings
-  manage representatives
-  track workflow internally and externally
-  providers e.g. Patricia, WebTMs, Patrafee
Example: Clio
-  comprehensive practice management,
including
-  timekeeping and billing
-  calendars and deadlines
-  collaboration, workflow, task management
-  reporting
Another example: LegalTrek
-  timekeeping
-  expense tracking
-  billing
-  financial reporting
-  client management and communications
-  case management
-  document management
-  calendaring
-  contact management
Introduction to Legal Technology, lecture 6 (2015)
Online dispute resolution
and access to justice
Alternative dispute resolution
-  negotiation
-  mediation (and conciliation)
-  collaborative law
-  arbitration
-  small claims courts
-  prevention!
Current ADR focus
-  dispute resolution most important
-  dispute containment next
-  dispute avoidance emphasized the least
... when the priorities should be just the other
way around!
Online dispute resolution
-  alternative dispute resolution + tech
-  minimal level: keep existing procedures, add
teh internets (e-mail, videoconferencing)
-  better: rethink the entire process
Access to justice
-  reality: more people have access to the
internet than effective access to justice
-  technology could potentially change that (at
least in theory)
-  ...
-  most technology-based initiatives have failed
so far (Reiling 2009)
Desiderata for access to justice
-  affordable
-  accessible
-  intelligible
-  appropriate
-  speedy
-  consistent
-  trustworthy
-  focused
-  avoidable
-  proportionate
-  fair
-  robust
-  final
(Susskind 2015 report)
Tech in access to justice
-  information and advice: do I have a case, is
it worth pursuing?
-  communications
-  process standardization
-  reaches a broader population
-  savings in time and money
Example: ICANN Uniform Domain Name
Dispute Resolution Policy (UDRP)
-  for resolving disputes related to gTLD
registrations (e.g. wrt use of trademarks in
domain names)
-  legally: mandatory arbitration (not always
binding)
-  half a dozen arbitration providers
-  factors considered: similarity to trademark,
rights or legitimate interests to domain
name, presence of bad faith
Example: Assisted negotiation: Modria
-  spin-off from ODR departments of eBay and
PayPal
-  cloud-based platform for building ODR
services
https://www.youtube.com/watch?v=o4XtV2Pr5qM
Modria platform features
-  modules: diagnosis, negotiation, mediation,
arbitration
-  features
-  filing
-  communication
-  case management
-  decisions and appeals
-  integration
-  security
So, yesterday, this happened:
ODR proposal for England and Wales
-  proposes a new HM Online Court (HMOC)
for small-claims cases (<£25k)
-  three-tier service:
-  avoidance: online evaluation: informational
-  containment: online facilitation: inquisitorial
-  resolution: online judges: adversarial
-  http://www.judiciary.gov.uk/reviews/online-dispute-resolution/
HMOC tier 1: Online evaluation
-  informational and diagnostic services made
available at no cost, fully automated
-  tools proposed to be developed by non-
profits or by law firms as pro bono work
-  offering advice to those who think they
might have a case
-  alternative courses of action
-  emphasis on prevention
HMOC tier 2: Online facilitation
-  when online evaluation doesn’t resolve the
issue
-  experienced people working as facilitators,
reviewing documents and statements from
the parties
-  mediation, advice, encouragement to
negotiate
-  non-binding
-  a court fee is payable (less than for tier 3)
HMOC tier 3: Online judges
-  using judges from the normal court system
-  decide cases (or parts of them) using mostly
documents submitted online
-  teleconferencing option when necessary
-  binding and enforceable decisions
-  court fee (higher than tier 2, less than
normal current court fees)
-  built mostly(?) for pro se litigants: biggest
savings for the parties from lawyers’ fees
HMOC: Just a pipe dream?
-  not quite: something very similar to the
proposed HMOC system will start operating
in British Columbia this summer: Civil
Resolution Tribunal
Introduction to Legal Technology, lecture 6 (2015)
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Introduction to Legal Technology, lecture 6 (2015)

  • 1. TLS0070 Introduction to Legal Technology Lecture 6 Applications II Case management, online dispute resolution, access to justice University of Turku Law School 2015-02-17 Anna Ronkainen @ronkaine anna.ronkainen@onomatics.com
  • 3. Case and practice management -  using technology to automate common routines in legal practice -  dedicated tools for specific tasks as well as comprehensive suites of tools for all the most common tasks
  • 4. Task-specific tools: timekeeping apps -  dozens of these, e.g. iTimeKeep -  often cloud services working across many platforms (desktop, mobile, tablet)
  • 5. Task-specific tools: Trademark and patent portfolio management -  maintain records of one’s IP portfolio -  track office actions during filing -  track renewals and payments -  track oppositions and other proceedings -  manage representatives -  track workflow internally and externally -  providers e.g. Patricia, WebTMs, Patrafee
  • 6. Example: Clio -  comprehensive practice management, including -  timekeeping and billing -  calendars and deadlines -  collaboration, workflow, task management -  reporting
  • 7. Another example: LegalTrek -  timekeeping -  expense tracking -  billing -  financial reporting -  client management and communications -  case management -  document management -  calendaring -  contact management
  • 9. Online dispute resolution and access to justice
  • 10. Alternative dispute resolution -  negotiation -  mediation (and conciliation) -  collaborative law -  arbitration -  small claims courts -  prevention!
  • 11. Current ADR focus -  dispute resolution most important -  dispute containment next -  dispute avoidance emphasized the least ... when the priorities should be just the other way around!
  • 12. Online dispute resolution -  alternative dispute resolution + tech -  minimal level: keep existing procedures, add teh internets (e-mail, videoconferencing) -  better: rethink the entire process
  • 13. Access to justice -  reality: more people have access to the internet than effective access to justice -  technology could potentially change that (at least in theory) -  ... -  most technology-based initiatives have failed so far (Reiling 2009)
  • 14. Desiderata for access to justice -  affordable -  accessible -  intelligible -  appropriate -  speedy -  consistent -  trustworthy -  focused -  avoidable -  proportionate -  fair -  robust -  final (Susskind 2015 report)
  • 15. Tech in access to justice -  information and advice: do I have a case, is it worth pursuing? -  communications -  process standardization -  reaches a broader population -  savings in time and money
  • 16. Example: ICANN Uniform Domain Name Dispute Resolution Policy (UDRP) -  for resolving disputes related to gTLD registrations (e.g. wrt use of trademarks in domain names) -  legally: mandatory arbitration (not always binding) -  half a dozen arbitration providers -  factors considered: similarity to trademark, rights or legitimate interests to domain name, presence of bad faith
  • 17. Example: Assisted negotiation: Modria -  spin-off from ODR departments of eBay and PayPal -  cloud-based platform for building ODR services
  • 19. Modria platform features -  modules: diagnosis, negotiation, mediation, arbitration -  features -  filing -  communication -  case management -  decisions and appeals -  integration -  security
  • 20. So, yesterday, this happened:
  • 21. ODR proposal for England and Wales -  proposes a new HM Online Court (HMOC) for small-claims cases (<£25k) -  three-tier service: -  avoidance: online evaluation: informational -  containment: online facilitation: inquisitorial -  resolution: online judges: adversarial -  http://www.judiciary.gov.uk/reviews/online-dispute-resolution/
  • 22. HMOC tier 1: Online evaluation -  informational and diagnostic services made available at no cost, fully automated -  tools proposed to be developed by non- profits or by law firms as pro bono work -  offering advice to those who think they might have a case -  alternative courses of action -  emphasis on prevention
  • 23. HMOC tier 2: Online facilitation -  when online evaluation doesn’t resolve the issue -  experienced people working as facilitators, reviewing documents and statements from the parties -  mediation, advice, encouragement to negotiate -  non-binding -  a court fee is payable (less than for tier 3)
  • 24. HMOC tier 3: Online judges -  using judges from the normal court system -  decide cases (or parts of them) using mostly documents submitted online -  teleconferencing option when necessary -  binding and enforceable decisions -  court fee (higher than tier 2, less than normal current court fees) -  built mostly(?) for pro se litigants: biggest savings for the parties from lawyers’ fees
  • 25. HMOC: Just a pipe dream? -  not quite: something very similar to the proposed HMOC system will start operating in British Columbia this summer: Civil Resolution Tribunal