The document discusses ISO 9000 standards for quality management. It provides an introduction to ISO 9000, outlines its history and revisions. ISO 9000 is a set of international standards on quality management developed to help organizations. It has undergone major revisions in 2000, 2008, and 2015. The standards provide guidelines for quality assurance in design, development, production and other areas. Organizations can certify to ISO 9001 to demonstrate commitment to quality. The document also describes seven quality management principles that ISO 9000 and 9001 are based on like customer focus, leadership, continual improvement and evidence-based decision making.

2. GROUP MEMBERS
MAAZ HANEEF (CE-41)
SHAHID SALEEM (CE-50)
MOHSIN BILAL (CE-1342)

3. “ISO 9000”

4. CONTENTS:
o INTRODUCTION TO ISO 9000.
o HISTORY AND REVISION.
o ADVANTAGES OF ISO 9000.
o ISO 9000 SERIES STANDARDS.
o ISO 9000 CERTIFICATION.
o ISO 9000 PRINCIPLES OF QUALITY MANAGEMENTS.

5. WHAT IS “ISO 9000”….?
ISO 9000 IS A SET OF INTERNATIONAL STANDARDS ON QUALITY MANAGEMENT
AND QUALITY ASSURANCE DEVELOPED TO HELP COMPANIES AND
ORGANIZATIONS.
IT IS NOT SPECIFIC TO ANY ONE INDUSTRY AND CAN BE APPLIED TO
ORGANIZATION OF ANY SIZE.

6. HISTORY & REVISIONS
ISO 9000:2000,2008 AND 2015
• PUBLISHED IN 23 FEB.. 1947 BY “INTERNATIONAL ORGANIZATION OF
STANDARDIZATION”(ISO).
• HEADQUARTER IS IN GENEVA SWITZERLAND.
• 196 COUNTRIES ARE FOLLOWING IT.
• ISO 9000 IS AN INDEPENDENT NON-GOVERNMENTAL ORGANIZATION.(NGO) .
o UNDERWENT MAJOR REVISION IN 2000;REVISED AGAIN IN 2008.
o CURRENT VERSION OF “ISO 9000” AND “ISO 9001”WAS PUBLISHED IN
SEPTEMBER 2015.

7. ADVANTAGES
QUALITY IS MAINTAINED,
ISO REGISTRATION ALSO HAS A SIGNIFICANT BEARING ON MARKET
CREDIBILITY AS WELL.
OPPORTUNITY TO COMPETE WITH LARGER COMPANIES,
MORE TIME SPENT ON CUSTOMER FOCUS,
CONFIRMATION THAT YOUR COMPANY IS COMMITTED TO QUALITY,
MAY FACILITATE TRADE AND INCREASED MARKET OPPORTUNITIES,
CAN INCREASE CUSTOMER CONFIDENCE AND SATISFACTION.

8. ISO 9000 SERIES
• Explains fundamental quality concepts and
provides guidelines for the selection and
application of each standard
ISO 9000
• Model for quality assurance in design,
development, production, installation and
servicing.
ISO 9001
• Model for quality assurance in the production
and installation of manufacturing systemsISO 9002

9. • Quality assurance in final inspection
and testing.ISO 9003
• Guidelines for the applications of
standards in quality management
and quality systems.
ISO 9004

10. ISO 9000 CERTIFICATION:
ISO 9000 IS NOT CERTIFIED BY ANY ORGANIZATION BUT IT CERTIFIES
ISO 9001,ISO 9002,ISO 9003 AND ISO 9004.
ISO 9001 IS THE ONLY STANDARD WITHIN THE ISO 9000 FAMILY TO WHICH
ORGANIZATIONS CAN CERTIFY.

11. CERTIFICATION REQUIREMENTS FOR CONTRACTORS AND CONSULTING FIRMS
• THE REQUIREMENTS FOR ISO 9000 CERTIFICATION FOR CONTRACTORS AND
CONSULTING FIRMS WHO UNDERTAKE GOVERNMENT PROJECTS TOOK EFFECT
FROM 1 JULY 1999 .
•
THIS APPLIES TO:
• CONTRACTORS WITH A REGISTRATION GRADE OF A1, A2, B1 AND B2 IN BCA'S
CONTRACTORS REGISTRY UNDERTAKING GENERAL BUILDING, CIVIL
ENGINEERING AND PILING WORKS.
• CONSULTING FIRMS ENGAGED IN ARCHITECTURAL, ENGINEERING AND
QUANTITY SURVEYING SERVICES WHO UNDERTAKE PUBLIC CONSTRUCTION
PROJECTS VALUED AT MORE THAN S$30 MILLION.
• UNDER THIS REQUIREMENT, ONLY ISO 9000 CERTIFICATES IN THE APPROPRIATE
SCOPE - CONSTRUCTION AND ENGINEERING SERVICES - ISSUED BY SAC-

12. EIGHT QUALITY MANAGEMENT PRINCIPLES
Customer
focus
Leadership
Involvement of
people
Process
approach
System
approach to
management
Continual
improvement
Factual
approach to
decision-
making
Mutually
beneficial
supplier
relationships

13. ISO 9000 PRINCIPLES OF QUALITY
MANAGEMENT.
ISO 9000:2015 AND ISO 9001:2015 STANDARD BASED ON SEVEN PRINCIPLES.
• CUSTOMER FOCUS:
• MEET CUSTOMER REQUIREMENTS.
• MEASURE CUSTOMER SATISFACTION.
• MANAGE CUSTOMER RELATIONSHIP.
• AIM TO EXCEED CUSTOMER EXPECTATIONS.
• LEADERSHIP:
o SET CHALLENGING GOALS.
o MODEL ORGANIZATIONAL VALUES.
o ESTABLISH TRUST.
o EMPOWER EMPLOYEES.
o RECOGNIZE EMPLOYEE CONTRIBUTIONS.

14. • ENGAGEMENT OF PEOPLE:
o MAKE PEOPLE ACCOUNTABLE.
o EVALUATE INDIVIDUAL PERFORMANCE.
o ENABLE LEARNING AND KNOWLEDGE SHARING.
• PROCESS APPROACH:
o MANAGE ACTIVITIES AS PROCESSES.
o MEASURE THE CAPABILITY OF ACTIVITIES.
o IDENTIFY LINKAGES BETWEEN ACTIVITIES.
o DEPLOY RESOURCES EFFECTIVELY.

15. o IMPROVEMENT:
o IMPROVE ORGANIZATIONAL PERFORMANCE AND CAPABILITIES.
o EMPOWER PEOPLE TO MAKE IMPROVEMENTS.
o MEASURE IMPROVEMENT CONSISTENTLY.
o CELEBRATE IMPROVEMENTS.
o EVIDENCE BASED DECISION MAKING.
o ENSURE THE ACCESSIBILITY OF ACCURATE AND RELIABLE DATA.
o USE APPROPRIATE METHOD TO ANALYZE DATA.
o MAKE DECISION BASED ON ANALYSIS.
o BALANCE DATA ANALYSIS WITH PRACTICAL EXPERIENCE.
o RELATIONSHIP MANAGEMENT.
o ESTABLISH RELATIONSHIP CONSIDERING BOTH THE SHORT TERM AND LONG TERM.
o SHARE EXPERTISE,RESOURSES,INFORMATION,AND PLANS WITH PARTNERS.