The document discusses good laboratory practice and quality management in laboratories. It emphasizes that the goal of good laboratory practice is to obtain reliable, repeatable, auditable and acceptable results. It outlines the key elements of quality management including organization, personnel, equipment, purchasing and inventory, process control, information management, documents and records, customer service, facilities and safety. The presentation stresses that implementing quality management practices in laboratories can help limit waste, ensure high quality results, promote recognition of results, and reduce errors that can impact patient outcomes and laboratory efficiency.

1. Good Laboratory Practice
The key to the delivery of quality service
Positively United to Support Humanity
Guyana’s Faith-Based Holistic HIV Care and Treatment Initiative
Presented by: Lynette Hardy

2. Learning Objectives
• Review elements of good laboratory
practice
• Review our role in laboratory operations
• Remind ourselves of our commitment to
provide quality results to our clients
• Review our role as a team player in the
deliverance of quality laboratory service
PUSH

3. The Quality Management
System
Organization Personnel Equipment
Purchasing Information
Process Control
&
Inventory Management
Documents Occurrence
& Management Assessment
Records
Process Customer Facilities
&
Improvement Service
Safety
PUSH

4. Five basic components
• Resources – organization
- Personnel
- facilities
• The laboratory investigation
• Customer service
• Results reporting and document control
• Quality assurance
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5. Goal of GLP is to…..
Obtain results that are:
 Reliable
 Repeatable
 Auditable
 Acceptable
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6. Aim
• To strive for 100% level of quality
• To be aware that achieving a 99% level of
quality means accepting a 1% error rate
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7. In Guyana a 1% error rate would probably
mean everyday.....
• Six hours without electricity
• Four hours without running water in the
laboratory
• Contaminated food being served at hotels
• Incorrect blood being transfused
• Incorrect results being given to patients
• Crash landing of airplanes at Cheddie Jagan
International Airport
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8. Advantages
• Limits the waste of resources
• Ensures high quality of results
• Ensures comparability of results
• Promotes the mutual recognition of
results
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9. Laboratory errors has severe
consequences on..
time
personnel
effort
patient
outcomes
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10. Laboratory tests are
influenced by…..
 Laboratory environment
 Knowledgeable staff
 Competent staff
 Reagents and equipment
 Quality control
 Communications
 Process management
 Occurrence management
 Record keeping
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11. Organization
Responsibilities, Authorities
Provision Communication
of
resources
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12. Personnel
 Human resources
 Job qualifications
 Job descriptions
 Orientation
 Training
 Competency assessment
 Professional development
 Continuing education
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13. Equipment
 Acquisition
 Installation
 Training
 Calibration
 Troubleshooting
 Biomedical services
 Records
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14. The laboratory investigation
 Sample management
 Standard Operating Procedure
 Method validation
 Quality control
 Interpretation of results
 Reporting of results
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15. Customer Service
 Customer identification
 Customer needs
 Customer feedback
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16. Documents Records
creation collection
revisions and review review
control and distribution storage
retention
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17. Quality Assurance
 Occurrence Management
 Complaints
 Documentation
 Root cause analysis
 Corrective actions
 Preventive actions
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18. Implementing
Quality Management
does not But it detects
guarantee errors that may
an occur and
ERROR-FREE prevents them
Laboratory from recurring

19. A laboratory is a complex
system and all aspects
must function properly to
achieve quality

20. Thank You