On this Live Webcast, Frank Hattann, Head of Enterprise Sales, EMEA will show you how Sales has been evolving and developing - and what the next stage is.
You'll also learn how to:
Find leads without cold calling
Develop relationships using social
Build a professional brand as a sales pro
This presentation explains about SugarCRM implementations and the organization’s benefits in practicing six sigma. It quantifies the CRM implementation benefits. The presentation also highlights the in-depth CRM understanding of PenguinCRM and gives an overview of SugarCRM, which is a leading open source CRM application.
On this Live Webcast, Frank Hattann, Head of Enterprise Sales, EMEA will show you how Sales has been evolving and developing - and what the next stage is.
You'll also learn how to:
Find leads without cold calling
Develop relationships using social
Build a professional brand as a sales pro
This presentation explains about SugarCRM implementations and the organization’s benefits in practicing six sigma. It quantifies the CRM implementation benefits. The presentation also highlights the in-depth CRM understanding of PenguinCRM and gives an overview of SugarCRM, which is a leading open source CRM application.
Selling is the most important process in the economy. This presentation covers overview of the main steps in the sales process: pre-sales, calling strategies, the meeting flow and after-sales.
In the past, selling offered high rewards to those with the energy to sell hard and the tactics to close deals. In the new era, it will offer even greater bounty to those who can sell smart and understand and implement strategies for creating customer value.
Is your company having trouble driving more revenue from current clients?
Are you losing your current clients to competitors?
Watch this presentation to learn how to build B2B strategic account teams to generate 3X more revenue and profit than originally believed, within a short period of time.
Inquiry
Document Flow
Create a Quotation
Output of the Quotation Documentation
Creation of a Sales Order with Explicit Reference to the Quotation
Creation of a Sales Order without Explicit Reference to the Quotation
Output of the Sales Order Confirmation
Creation of the Quantity Contract Documentation
Creation of a Sales Order with Explicit Reference to the Contract
Creation of a Sales Order without Explicit Reference to the Contract
Output of the Contract..
Objectives:
1- introduction
2- Evolution of Marketing
3- CX Definition
4- Why is CX important for your business
5- The benefits of delivering a great CX
6- What is a good CX
7- The difference between CX & CS
8- The CX Cycle
9- Ways to Communicate your Customer
10- Measuring CX
11- Analyzing CX
Business-Case-Template for the introduction of CRMRobert Gilfoyle
This presentation makes the business case for introducing a Customer Relationship Management system into a small or mid-sized firm. Feel free to modify it to fit the needs of the particular situation that you are experiencing in your organization. This presentaion can be used as part of a communications strategy that is needed when introducing CRM into an organization; it explains the 'why', 'what' and some of the 'how' of CRM.
Selling is the most important process in the economy. This presentation covers overview of the main steps in the sales process: pre-sales, calling strategies, the meeting flow and after-sales.
In the past, selling offered high rewards to those with the energy to sell hard and the tactics to close deals. In the new era, it will offer even greater bounty to those who can sell smart and understand and implement strategies for creating customer value.
Is your company having trouble driving more revenue from current clients?
Are you losing your current clients to competitors?
Watch this presentation to learn how to build B2B strategic account teams to generate 3X more revenue and profit than originally believed, within a short period of time.
Inquiry
Document Flow
Create a Quotation
Output of the Quotation Documentation
Creation of a Sales Order with Explicit Reference to the Quotation
Creation of a Sales Order without Explicit Reference to the Quotation
Output of the Sales Order Confirmation
Creation of the Quantity Contract Documentation
Creation of a Sales Order with Explicit Reference to the Contract
Creation of a Sales Order without Explicit Reference to the Contract
Output of the Contract..
Objectives:
1- introduction
2- Evolution of Marketing
3- CX Definition
4- Why is CX important for your business
5- The benefits of delivering a great CX
6- What is a good CX
7- The difference between CX & CS
8- The CX Cycle
9- Ways to Communicate your Customer
10- Measuring CX
11- Analyzing CX
Business-Case-Template for the introduction of CRMRobert Gilfoyle
This presentation makes the business case for introducing a Customer Relationship Management system into a small or mid-sized firm. Feel free to modify it to fit the needs of the particular situation that you are experiencing in your organization. This presentaion can be used as part of a communications strategy that is needed when introducing CRM into an organization; it explains the 'why', 'what' and some of the 'how' of CRM.
Customer Relationship Management [CRM] is a business strategic tool which helps in developing great relations with your customer. The prime factor here is customer satisfaction. CRM is a process where a company with the aid of technology, sales team, marketing and various other methods interact with their customer. This interaction is vital to have feedbacks, to earn leads and to develop that relationship which can be nurtured over several years, also to have strong product base.
Take a look at the key CRM features for financial industry that will help companies improve customer retention, become more competitive and increase profits.
Customer Relationship Management (CRM) is a strategy for managing all your company’s relationships and interactions with customers and potential customers. It helps you stay connected to them, streamline processes and improve your profitability.
More commonly, when people talk about CRM they are usually referring to a CRM system, a tool which helps with contact management, sales management, productivity and more.
Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues or suppliers. CRM is not just for sales. Some of the biggest gains in productivity can come from moving beyond CRM as a sales and marketing tool and embedding it in your business – from HR to customer services and supply-chain management.
Operational CRM generally refers to services that allow an organization to take care of their customers. It provides support for various business processes, which can include sales, marketing and service. Contact and call centers, data aggregation systems and web sites are a few examples of operational CRM. If your company has a high customer turnover, or perhaps high service costs, Operational CRM Solutions is a tool that can help you solve your problems. The high tech expertise of CRM gives you access to information about your customer as well as giving you a clear view of your customers needs.
t is a systematic approach to analyze customer data and interactions to improve various business processes in Sales, Marketing and Service. The main purpose of Analytical CRM is to gather customer information from various channels and gain knowledge about customers’ behaviors and buying pattern as much as possible. It helps an organization to develop new marketing strategy, campaign management, customer acquisition and retention.
Potential of blockchain into industry 4.0 TechXpla
MGM’s College of Engineering and Technology (MGMCET) at Kamothe, Navi Mumbai has organized a National Conference on theme of “Industry 4.0”.
Dept. of Electronics & Tele communication Engineering, Mechanical Engineering and Computer Engineering jointly organised this.
This is presentation of Blockchain into Industry 4.0
CRM Schedule plan in 16 hours ; CRM or Customer Relationship Management is a strategy for managing an organisation's relationships and interactions with customers and potential customers. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
Basic concepts, Positioning, Saturation levels, Design considerations, COO effect, Strategic alternatives, Global products and brands, Building brands in International markets, Standardization versus adaptation.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
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3. What is CRM?
• A ‘Relationship Management
System’
• Database of all customers, suppliers, staff.
– Segmented / Grouped / customise fields required
– Classify contacts by status, relationship, source, need etc
• Activity Management
– Diary for appointments
– Task management / delegation to other users
• Communication
– Bulk email or individual email
– SMS (short message service)
– Social media integration (Facebook and Twitter)
– Surveys
4. Why start with CRM?
• Two primary reasons people enquire about CRM
1. They’re struggling:
• Disorganised and working off separate ‘lists’
• Lost control of sales team, customers etc.
• Suffered a loss of data, theft, computer failure etc.
2. They’re in a growth phase:
• They have a number of staff if different locations
• They want to improve customer experience
• Market orientated, people focused, relevant marketing.
• They want to leverage their data better:
✓ Send regular newsletters with offers and promotions
✓ Understand their customers better and use surveys
5. Why use CRM?
Theory:
• Data is the Currency of Business / Organisation
• Every contact / member has a ‘Lifetime Value’
(Database: 400 spend £10 per month x 12 = £48K)
Reality:
• We need to understand our customers and their expectations
• Customer communication and service is critical
• Collaboration between staff / partners is essential
• Continuity of a business procedures (absence)
• We always need to improve the profitability of business
• Retaining customers is the best way to do it.
6. How CRM can help
• Provide a ‘Dashboard’ of all critical matrix
• You can’t manage what you can’t measure:
– Staff accountability and performance:
• Telephone activity
• Conversion ratios: Calls to appointments, sales calls
etc.
• Marketing performance:
– Online analytics:
• Open rates of email campaigns
• Click through rates
• Page views
• Return on investment (ROI)
8. Customer Relationship Management
(CRM) Benefits
Benefit Examples
24/7/365 operation Web-based interfaces
Individualized service Learn how each customer defines product and service
quality
Improved information Integrate all information for all points of contact
Improved problem
identification/resolution
Improved record keeping and efficient methods of
capturing customer complaints
Optimized processes Integrated information removes information handoffs
Improved integration Information from the CRM can be integrated with other
systems to streamline business processes
Improved product
development
Tracking customer behavior over time helps to identify
future product and service offerings
Improved planning Provides mechanisms for managing and scheduling
sales follow-ups
9. Case Studies
1. A company is email services provider. It email services goes
down on Monday morning unannounced. What is the
messaging to customers and other customer services
strategy ?
2. An insurance company has unusual number of claim
rejections ? What should be customer services strategy? Use
car insurance as example .
3. An website of ecommerce store goes down during festive
sale due to excess load. How would they handle customers
who did not get the offers which they want due to site
remaining down .
11. Key Reasons for successful
implementation of CRM
• Executive Buyin : Senior management to use CRM, avoid some offline
excel sheets
• Align Departmental Strategy : Get every stake holder on board
• Business strategy first technology next : It is about C “Customer”
• Minimise financial Risks : CRM is for long haul avoid losses or it will go on a
backburner
• Look for quick success : Get some quick benefit
• Focus on what matters
• Have clean, simple data : Scrub data, have CRM social , mobile
• CRM is for Reps first and not only for reporting or monitoring
• Employee buying
12. Why CRM implementations fail
One strategy sure to cripple any CRM initiative, experts find, is leading with
the technology and not a legitimate business case for implementing a CRM
system. To achieve a 360-degree view of customers, CRM project leaders
need to gain a 360-degree view of their own business first. Below are the
reasons for successful CRM implementation
1. Lack of Focus : Why CRM is implemented
2. No Executive buy-in (Lack of commitement) : Some other tool used for
reporting / sales forecasts
3. Lack of employee training
4. CRM Design : to do tasks not meant to core like monitoring employees,
expense management of employees etc
5. Lack of proper service provider
6. Poor Process Design
14. Key Elements of a CRM Strategy
• Policies and Business Processes
– Reflect a customer-focused culture
• Customer Service
– Quality, satisfaction, enhanced customer experience
• Employee Training
– For employees from all areas
• Data Collection, Analysis, and Sharing
– Track all aspects of the customer experience