Score Solutions Co., Ltd. was established in 2004 with its objectives to provide IT consultancy services which involve consulting, presenting and installing appropriate Information Technology System (IT) for commercialize business management.

1. Introducing …

3. Location : Town-in-town Area, Bangkok
Tel : +66 (0) 2530 7857 (10 Auto lines)

4. Founded in 2004
Capital Investment is THB 10.0 MB
Number of staffs is 88 personnel
Number of clients has been over 30 companies in both
private and governmental organizations including
Healthcare Industries

5. Partners & Investors
BOD Layer
Departmental Business Business Sales &
Layer Development Solutions Marketing
Management Layer
Finance &
Accounting
Projects Sales
Divisional HR &
R&D Marketing
Legislation
Layer
Technical Corporate
Admin Support Relationship

6. Strong & firm commitment with clients
and partners
Own our high-quality and standard
flagship products
Collaborating with regional sources for
high-quality native resources
Continuously improving skills and
knowledge of our organization and
resources

7. • TDCRC #2066B
• TQS:ISO15504
• Software Park’s Business Incubator #7
• SIPA
• Federation of Thai Software Industries
• iTAP (Industrial Technology Assistant Program)
• RFID Thailand Network

8. 1. Manufacturing and Trading Organizations with
turn-over THB500M+
2. Private-own Health Care and Hospitals
3. Governments and State Enterprises
4. Insurance

9. 1. Solution Development Services
2. Application Consultancy Services
3. IT Outsourcing Services
4. Business Process Improvement and
Re-engineering Consultancy Services

11. Researching on current IT’s
trend/demands and new technologies
Developing to improve competency of
our current Flagship Products
Developing new high-demand-with-
quick-sell products with integration to
our Flagship Products
Integrate software solutions with
cutting-edge technologies, such as
RFID, Barcode Readers, and Finger
Scanner

15.  Wide knowledge and hand-on
experiences horizontally and vertically
 Handful ready-to-use Development
Platforms and Interfaces
 Skillful in Technology Deployment
 Precise in systematical documentation
 100% Fail-Proof from over 30 clients in
the past 7 years

17. • Project Charter
• PMP (Project Management Planning)
• Email and documentation confirmation (MOM)
• Change Request (CR)
• Version-controlled
• Issues/Defects Logging and Tracking
• Project Library (Repository System)
• Quickie (Weekly Report)
• Delivery Acknowledgement (DA)
• SLA 90% for any after-sales service within 1-hour of
the response time

18. Internal - Out External - In
ISO 12207
ISO 29110
TQS*:ISO15504
* TQS = Thai Quality Software assessed by the ISO15504 Standardization

22. User Training
Conceptual Training
 Administrator
Software Testing
 Admin Level  Process
 Unit Test  Process Level  Module
 Integration Test  Trainer Level  User Operation
 Systems Test  Operation
 User Acceptant Level
Test.

25. Our After-Sales Support include the following
services:
1. On-site Supports
 System Health Check Routine
 Consultancy Services as requested
2. Web Support
 Ticketing & Tracking System
 www.scoresolutions.co.th/websupport
3. Call Support
 +66 (0) 2664 2948 (10 Auto lines)

26. Help Desk Phone Support
Support Service Basic Option Draw
Business Hours (8:00 am to 6:00 pm) 
Extended Business Hours (6:00 am to 10:00 
pm)
24 x 7 Hot Line Support 
Bilingual (English / Thai ) 
Additional Languages 
E-Mail Support 
Web Problem Log (24 x 7) 
Web Knowledge Base 
Access to Helpdesk Demo Database 
Maintenance of Private Copy of Demo 
Database

27. Operations Maintenance
Support Service Basic Option Draw
Installation of software upgrades  
Installation of service patches  
Operations trouble shooting assistance  
Travel Costs (out of Bangkok) 

28. Phone Support
Phone Support Service Option Pricing
Basic support Included
Basic Language Support (English, Thai) Included
Additional Language Support 100,000 / language
Extended Business Hours Support 06:00 – 8:00 100,000 / year
24 hour hotline 100,000 / year

29. www.scoresolutions.co.th/websupport