Introducing MTrust - The Gatwick story in 5 minutes
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Security Regulation Manager at London Gatwick Airport, Andrew Murray's presentation to the AOA Security Conference on how MTrust from Human Recognition Systems has transformed their Airport ID Pass Process.
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The document discusses how IBM helps clients implement smarter processes through business process management (BPM) and operational decision management. It provides examples of how automating processes and decision logic can significantly improve outcomes like reducing claims processing time from weeks to hours and increasing straight-through processing from 22% to 96%. The document also outlines IBM's capabilities in BPM and decision management software and services and how clients can start with small projects and build toward enterprise-wide transformation.
Lean It Presentation
The document discusses the concept of "Lean IT", which aims to deliver maximum value to customers at minimum cost by focusing IT resources on high-value activities and reducing waste. It describes how CA's Enterprise IT Management (EITM) solutions can uniquely enable Lean IT by visualizing, automating, and optimizing IT systems and processes from the data center to the customer. The EITM solutions span six disciplines: application performance management, service management, project and portfolio management, infrastructure management, security management, and mainframe management.
Lean IT Presentation
An approach that helps IT organizations focus on what’s important —delivering value to their customers
Lean IT: Maximum Value at Minimum Cost
The document discusses the concept of "Lean IT", which aims to deliver maximum value to customers at minimum cost by focusing IT resources on high-value activities and reducing waste. It describes how CA's Enterprise IT Management (EITM) solutions can uniquely enable Lean IT by visualizing, automating and optimizing IT systems and processes across areas such as application performance management, service management, project and portfolio management, infrastructure management, and security management.
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Bob Tarzey, analyst, Quocirca, and Matt Davies, head of marketing, EMEA, Splunk, discuss the findings of a new research report: 'Masters of Machines II: Conquering complexity with operational intelligence.'
Including:
- The maturity of operational intelligence in Europe today
- The big data challenges facing businesses: IT complexity, the cross channel customer experience and security
- How operational intelligence can help organisations to conquer the complexity of the modern IT landscape
Airtel IQ - Transforming customer engagement with omni-channel communications
Airtel IQ is the first telco owned unified cloud communication suite, that drives customer engagement – anytime anywhere.
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Customer experience – the brand differentiator
Why Airtel – Challenges with existing Cloud communication platforms, market opportunity and Airtel advantage
Make Marketing Smarter, Personalise Customer Experience, Make Operations Intelligent
The platform – Robust, Intuitive, Secure (features under each capability area)
Product Priciples : Customer-first mindset
Customer testimonials
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学校原件一模一样【微信：741003700 】《(BU毕业证书)波士顿大学毕业证》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
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Introducing MTrust - The Gatwick story in 5 minutes
- 2. MTrust at Gatwick Airport WHAT GATWICK NEEDED Improve Service to IDC’s Customers Eliminate Queues, Real Time Transparent Process, Eliminate Administrative Rejections, High Availability, Audit & Reporting 1 Meet the Future Compliant,21st Century Solution, Expandable, Designed for Everyone to Use, High Data Security, Roadmap 2 ROI Positive NPV, Efficiency and Productivity Gains, Professional Implementation 3
- 3. MTrust at Gatwick Airport WHAT MTRUST PROVIDES GATWICK Since go-live MTrust has redefined the pass application process. 28,400 Online applications since go-live. 35% Proven ID Centre efficiency gains 17,902 Gatwick Community Profiles 779 Companies 2,270 Authorised Signatories 98%+ Less than 2% Rejections LIVE, SECURE, COMPLIANT AND PROVEN AT SCALE. TWO FURTHER AIRPORTS IN IMPLEMENTATION. AVAILABLE IMMEDIATELY FOR ALL AIRPORTS. 100% Proven Compliance
- 4. MTrust at Gatwick Airport CUSTOMER FEEDBACK 87% Save Time MTrust will reduce the time taken to complete applications and shorten the time taken for pass issuance. 95% Reduce Calls & Enhance Security MTrust will give better visibility of transactions, reduce calls and enhance security. 87% Reduce Rejection Rates MTrust will reduce application rejection rates. Statistics produced from a survey of over 2,000 Authorised Signatories.
- 5. MTrust at Gatwick Airport WHAT THEY TOLD US Great system, should be adopted by other airports. We should have had it ages ago! Authorised Signatory for CAA.
- 6. MTrust at Gatwick Airport www.hrsid.com www.twitter.com/HRS_biometrics THANK YOU www.gatwickairport.com www.twitter.com/gatwick_airport SUMMARY COMPLIANT & SECURE OPERATIONAL FOR ENTIRE GATWICK COMMUNITY ROI PROVEN
Editor's Notes
- 1. Needed to improve service to Gatwick IDC Customers 2. Had to safely and securely meet current and future needs of airport and its community 3. Had to meet commercial hurdles
- Compliant plus…. paperless ID pass applications. reduced pass rejections paper-based processes ? are untenable given Gatwick's plan for expansion streamlined ID Pass management online profiles and auto-completion of pass application forms. 2,500 authorised signatories full trained up. Greater visibility No need for paper trails Zeros phone call on applications progress
- Second only to security is the customer feedback. Effective implementation and a positive reaction.
- Warm feedback from across spectrum of customer community with a desire for shared benefits across multiple airports using MTrust profiles.
- Summary of points, as per slides.