Internship Report First week, it was really awesome. Its first experience for me here in US. So, I really enjoy in my position as a donor ambassador and assist donors through the blood donation process. On the first day of Internship, I was given an Introduction by the Agency (American Red Cross) Director, Ms. J.C. She introduced me to other agency staff, showed me my office site, and gave me little tour of agency showing the agency office, kitchen and storage room (room housing stuff necessary for various agency activities and other office material. She then made me familiar with online American Red Cross website and asked me to complete a series of online and face to face training activities. She also told me about the various activities, events and programs which the agency organizes at certain time periods along such smoke alarm programs and some programs for kids. She provided me the link to website access to EDGE, the online American red cross portal which houses all the online trainings I had to undergo while being an intern. EDGE stands for Engagement, Development, Growth and Education. Each week I had to undergo a series of online trainings and occasionally face-to-face training. During Week 1, I took the training on Basic food safety. The online Basic Food Safety 3.0 course instructs in English and Spanish on the topics of safe food preparation, handling and serving: foodborne illness, personal hygiene, handwashing, time & temperature, the food flow process, contamination and sanitation. At the end of training, I took a graded quiz and a certificate of completion was awarded to me. I also too social basics training, based on social philosophy, standards of practice and communication guidelines. The training helped me to get an overview of American red cross social engagement and learn some practical tips how to be a red crosser in the digital space. W1 & W2. 1/An Introduction orientation, 2/Using EDGE as a Learner, 3/Mass Care: an overview, 4/Basic Food Safety, 5/Bulk Distribution Fundamentals. EDGE: The purpose of this course is to help you with the basics of using EDGE as a Learner, After completing this course, you will be able to: Navigate the Home Page in EDGE Use the Transcript Pages in EDGE Search and Register for Training Contact EDGE Support Mass Care: an overview: is a basic, web-based and instructor-led course that provides an introduction to the Mass Care activities. The course introduces participants to the Sheltering, Feeding, Distribution of Emergency Supplies, and Reunification services that are provided by Mass Care to people affected by disaster. Participants will learn how to become involved in Mass Care roles. The purpose of this course is to provide an overview of the Mass Care activities of Sheltering, Feeding, Distribution of Emergency Supplies, and Reunification. Basic Food Safety: eStart introduces the non-management food-handler to critical issues of safe food handling & preparation, equipping t.

1. Internship Report
First week, it was really awesome. Its first experience for me
here in US. So, I really enjoy in my position as a donor
ambassador and assist donors through the blood donation
process.
On the first day of Internship, I was given an Introduction by
the Agency (American Red Cross) Director, Ms. J.C. She
introduced me to other agency staff, showed me my office site,
and gave me little tour of agency showing the agency office,
kitchen and storage room (room housing stuff necessary for
various agency activities and other office material. She then
made me familiar with online American Red Cross website and
asked me to complete a series of online and face to face training
activities. She also told me about the various activities, events
and programs which the agency organizes at certain time
periods along such smoke alarm programs and some programs
for kids. She provided me the link to website access to EDGE,
the online American red cross portal which houses all the online
trainings I had to undergo while being an intern. EDGE stands
for Engagement, Development, Growth and Education. Each
week I had to undergo a series of online trainings and
occasionally face-to-face training.
During Week 1, I took the training on Basic food safety. The
online Basic Food Safety 3.0 course instructs in English and
Spanish on the topics of safe food preparation, handling and
serving: foodborne illness, personal hygiene, handwashing, time
& temperature, the food flow process, contamination and
sanitation. At the end of training, I took a graded quiz and a
certificate of completion was awarded to me. I also too social
basics training, based on social philosophy, standards of
practice and communication guidelines. The training helped me

2. to get an overview of American red cross social engagement and
learn some practical tips how to be a red crosser in the digital
space.
W1 & W2. 1/An Introduction orientation, 2/Using EDGE as a
Learner, 3/Mass Care: an overview, 4/Basic Food Safety, 5/Bulk
Distribution Fundamentals.
EDGE: The purpose of this course is to help you with the basics
of using EDGE as a Learner, After completing this course, you
will be able to: Navigate the Home Page in EDGE Use the
Transcript Pages in EDGE Search and Register for Training
Contact EDGE Support
Mass Care: an overview: is a basic, web-based and instructor-
led course that provides an introduction to the Mass Care
activities. The course introduces participants to the Sheltering,
Feeding, Distribution of Emergency Supplies, and Reunification
services that are provided by Mass Care to people affected by
disaster. Participants will learn how to become involved in
Mass Care roles.
The purpose of this course is to provide an overview of the
Mass Care activities of Sheltering, Feeding, Distribution of
Emergency Supplies, and Reunification.
Basic Food Safety: eStart introduces the non-management food-
handler to critical issues of safe food handling & preparation,
equipping them with all the practical skills and knowledge
required to be a part of the food flow process. Class of HMD
211 call (Human nutrition), Human nutrition deals with the
provision of essential nutrients in food that are necessary to
support human life and health.
Blood Drive I got learning some Requirements like
(RAPIDPASS ) ‘technology allows donors to complete pre-
donation reading and answer health history questions from a
personal computer or mobile device prior to arriving at a blood
drive or donation center. Donors can then print their RapidPass

3. or show the PDF on their mobile device when they arrive to
donate. Red Cross staff scan the RapidPass form, review the
donor’s answers and complete all other aspects of the health
history exam. RapidPass may reduce the time donors spend at
blood drives by up to 15 minutes’. “Red Cross”
Bulk Distribution Fundamentals: is a web-based course that
provides an introduction to the roles and responsibilities of the
Bulk Distribution worker. The course introduces the types of
products the Red Cross provides to people affected by a
disaster, methods of distribution, requisite safety procedures.
Bulk Distribution workers provide items essential to basic
survival, cleanup and sanitation as quickly and equitably as
possible to individuals affected by disaster. You will distribute
items via mobile delivery or at fixed sites. You are responsible
for your own safetyyou have safety questions or concerns, ask
your supervisor. A Disaster Requisition (Form 6409) is used for
requesting items from Logistics . A Bulk Distribution Daily Site
or Route Record is used for recording inventory at the start and
end of a day or delivery run. The Distribution Handbook
provides current guidance about how to perform each task.
W3. 1/Disaster Mental Health Fundamentals, 2/ Blood Drive
Disaster Health Services: The course presents real-life stories to
illustrate the services that Disaster Mental Health workers
provide to people affected by disaster.
Blood Drive I got learning some Requirements by Donation
Type:
Whole Blood Donation:
Donation frequency: Every 56 days
You must be in good health and feeling well
Male donors must be at least 17 years old in most states, at
least 5'1" tall and weigh at least 130 lbs
Female donors must be at least 19 years old, at least 5'5" tall
and weigh at least 150 lbs
Power Red donation: it mean during a Power Red donation a

4. donor gives a concentrated does of red cells, the part of blood
used every day for those needing transfusions as part of their
care.
Donation frequency: Every 112 days
Platelet : platelet donations are collected at select Red Cross
donation centers only.
A single donor platelet product contains about six times as
many platelets as unit of platelets obtained from whole blood
W4. & W5. 1/CPR+First Aid, 2/Handling a Crisis Call.
CPR+First Aid: It was blended Simulation Training, which
offers you the opportunity to learn online and complete your
hands-on training in a classroom setting.
Handling a Crisis Call: Disaster Mental Health has created a
Job Tool and training for disaster dispatchers and call center
agents to improve their performance and confidence when
handling crisis calls. This onehour scenario-based web-based
training addresses suicidal, homicidal and endangered callers. -
All disaster dispatch employees and volunteers will be required
to complete this training annually, including passing a final role
playbased assessment administered by a Disaster Mental Health
responder. - All disaster call center agents will be required to
take the training before starting their first shift. They will not
be required to participate in the role play-based assessment
unless they request it through their supervisor. 1. State the
general rules of interaction 2. Identify a caller who is at risk of
harming themselves (suicidal) 3. Identify a caller who is at risk
of harming others (homicidal) 4. Identify a caller who is at risk
of immediate harm by another (e.g. domestic violence) 5.
Explain the procedure for connecting a caller in crisis with an
emergency referral resource 6. Describe the post-call protocol
7. Describe possible emotional/physical reactions to handling a
crisis call 8. Describe stress-reduction techniques to use after
handling a crisis call 9. Apply # 1-7 in typical situations
W6. Disaster Health Services Fundamentals1.
The course provides participants with an inside look at the

5. services that Health Services workers provide supporting
regional disaster responses.
W7. Disaster Health Services Fundamentals2, 2/Shelter
Fundamentals. 3/ Did a two days Donation Rising for American
Red Cross Disaster Relief.
Disaster Health Services Fundamentals2: The course provides
participants with an overview of the services that Disaster
Health Services workers provide on a large-scale disaster
response.
Shelter Fundamentals: In times of disaster, American Red Cross
workers provide safety, shelter, meals and a caring presence to
people in communities around the United States and its
territories. By joining the premier sheltering agency in the
country, you are providing hope and stability to individuals who
need it most. Working at a Red Cross shelter is a rewarding
experience that will allow you to make a positive impact on
many lives. Course Overview Disaster can strike at any time.
Knowing what to do beforehand is vital to providing shelter
clients with the safety and comfort they’ll need. This course is
designed to help prepare you for the roles and responsibilities
that you will perform at a Red Cross shelter. It will provide you
with general information about the tasks you will perform, as
well as specific procedures you’ll need to know. The modules in
the course are organized around the sheltering process, focusing
on the areas where you will be most involved: resourcing,
opening, operating and closing the shelter.
Donation Rising for American Red Cross Disaster Relief at two
different locations.
Webcite
https://www.redcross.org/about-us/news-and-
events/news/RapidPass-Mobile-Offers-More-Convenience-for-
Blood-Platelet-Donors.html
INTERNSHIP AT AMERICAN REDCROSS
As I reflect upon myself as I wrote reflection paper at this time

6. for past 8 weeks at American Red Cross, I am amazed at how
much I have learned, grown, and developed as an individual and
as a human services professional. Through the many different
experiences of my internship, and subsequent reflections, I was
able to develop important skills, gain a lot of knowledge, and
developed dispositions that will help me in my personal and
professional future. I also gained a lot of practice with regards
to acting professionally by being respectful and punctual, by
communicating well with clients and staff, and by being
organized, efficient, and punctual in completing tasks and
fulfilling responsibilities. I also gained a lot of important
interpersonal and communication skills in my dealings with a
variety of different fellow volunteers, American Red Cross
employees, Interns community partners while participating in
the weekly Blood drive event. One of my favorite things about
this event was the diversity of people I got to work and deal
with: people of all ages from different generations, different
cultures, and different backgrounds. Other than this, I got
opportunity to undergo a series of online and face to face
training, as described briefly. Each training was followed by a
graded quiz and I was awarded a certificate of completion after
each training.
On the first day of Internship, I was given an Introduction by
the Agency (American Red Cross) Director, She introduced me
to other agency staff, showed me my office site, and gave me
little tour of agency showing the agency office, kitchen and
storage room (room housing stuff necessary for various agency
activities and other office material. She then made me familiar
with online American Red Cross website and asked me to
complete a series of online and face to face training activities.
She also told me about the various activities, events and
programs which the agency organizes at certain time periods
along such smoke alarm programs and some programs for kids.
She provided me the link to website access to EDGE, the online
American red cross portal which houses all the online trainings
I had to undergo while being an intern. EDGE stands for

7. Engagement, Development, Growth and Education. Each week I
had to undergo a series of online trainings and occasionally
face-to-face training.
During Week 1, I took the training on Basic food safety. The
online Basic Food Safety 3.0 course instructs in English and
Spanish on the topics of safe food preparation, handling and
serving: foodborne illness, personal hygiene, handwashing, time
& temperature, the food flow process, contamination and
sanitation. At the end of training, I took a graded quiz and a
certificate of completion was awarded to me. I also too social
basics training, based on social philosophy, standards of
practice and communication guidelines. The training helped me
to get an overview of American red cross social engagement and
learn some practical tips how to be a red crosser in the digital
space.
During week 2, I took training on Introduction to affirmative
action that teaches HR professionals and hiring managers the
basics of the laws that govern the affirmative action regulation.
The course ensures that the learner have basic knowledge of
requirements, company benefit, and can significantly reduce the
likelihood of discriminatory practices, by having employees
who make thoughtful decisions with AA/EEO laws in mind.
During Week 3, I took training on Compliance and ethics FY
19. The Red Cross has traditionally demanded and received the
highest ethical performance from its employees and volunteers.
In an effort to maintain the high standard of conduct expected
and deserved by the American public and to enable the
organization to continue to offer its services, the American Red
Cross operates under the Code of Business Ethics and Conduct
outlined below. All employees and volunteers are required to
sign the Code of Business Ethics and Conduct form certifying
that, in delivering Red Cross services and in all other Red Cross
activities, they shall be mindful of the following certain
standards.
During Week 4, I took CAS 2.0 official damage assessments
training. Public affairs essentials was the another training I took

8. in week 4. It is a basic level, web-based course and provides a
general overview for red cross volunteers and employers who
may have contact with traditional media, or use social
engagement sites such as twitter and face book.
During Week 5, I took the Advanced instructor fundamentals
online training. This training helps prepare a current disaster
basic instructor to become a certified disaster advanced
instructor. Disaster Mental Health: Introduction was another
online training I took in week 5. It is a basic level, self-paced
web-based course for presenting an overview of the services
that Disaster Mental Health responders provide both on a local
response and on a disaster relief operation and identifies the
next steps to become a Disaster Mental Health volunteer.
During Week 6, I took 2019 data privacy and information
security information – gave detailed account of how to handle
data privacy and security at red cross. It explained the
responsibility of every employee to protect personal and
confidential information and how and when to use appropriate
data security measures. BIO05EHSOC058002 Ergonomics
training during week 6, introduced principals and practice
within occupational context.
During week 7, The advanced National Shelter system training
in week focused on the technical readiness and operational tasks
in the National shelter system (NSS). I also took training on
Shelter Fundamentals during week 7. Shelter Fundamentals is a
basic level course that introduces the guidelines and procedures
for setting up, running and closing a shelter during a disaster.
Referencing shelter checklists, participants will work on a case
study that takes them through four of the six phases of the
Sheltering Cycle: Opening, Organizing, Operating and Closing.
During week, 8, I took training on One red cross terminology
(Humanitarian) which gave a detailed list of commonly used
vocabulary for humanitarian services. Mission starter guide
online training gave a detailed account of 5 lines of service to
new employees. Ted talk-What makes us feel about work – this

9. training shed very interesting facts about the work we do and
why do we work? Work is not only about money, as contrary to
conventional wisdom but neither is it joy. Most of us feel a
sense of purpose when we think we progressed in our work and
that’s how we thrive. I watched a video by behavioral scientist
Dan Ariely showing two eye opening experiments that reveal
our unexpected and nuanced attitudes towards meaning in our
work.
Smoke Alarm Installation Campaign training was a face to face
training. The Campaign is a nationwide effort to help prevent
injury and saves lives by leading or participating on a team to
help ensure install smoke alarms in homes across America.
Working with local community partners and fire departments,
Red Cross volunteer teams canvass at-risk neighborhoods and
install life-saving smoke alarms.
Other than these online trainings, I actively took part at blood
drive events being help at Holiday Inn, Hotel in Bowling Green
each week. Not only that I worked along with other fellow
volunteers and Interns, I myself donated blood which gave me
great sense of satisfaction to be able to help mankind. My job
during blood drive was to assist the paramedics and other staff.
I also had to work at the front desk to greet the people coming
for blood donations and to assist them with registration process.
I would also follow up with people once they have donated the
blood and to assist them with their future appointments.
In conclusion, I would say that the greatest way I have changed
as a result of my internship at the American Red Cross has been
the increase in self-confidence and professionalism I have
gained. I was able to successfully face some personal and
professional challenges, and I am quite proud of myself for
overcoming them. I also feel great about all the positive
feedback I received from my supervisor, as well as the fact that
she seems to think that I have been able to over my weaknesses
and improve my ability to self-validate myself and my work.
Though there is always room for improvement, I believe I was
successful in acting professionally and gaining important human

10. services skills and knowledge. Thus, as a result of my
internship at the American Red Cross for past 8 weeks, I feel
much more accomplished as an individual and as a human
services professional, and much more ready to face future
internships as well as my future career.