International Marketing
        463-441
     Case Studies
Bangkok Hospital
Medical tourism worth USD $4 Billion (2012 projection)




             One of Asia’s fastest growing industries



         1.3 million customers to locations like Thailand



Healthcare in Thailand 50% cheaper than Singapore, 3 times cheaper than
                Hong Kong, 5 times cheaper than Europe.




   Thailand considered “First class service at Third World prices” CBS
Bangkok Hospital one of the best in Thailand


From 1972 expanded from one hospital to 12 hospitals, 16 specialist
                    Centres and 15 clinics.


   Eight other facilities in Cambodia, Myanmar and Bangladesh




   Positioned as the convenient and integrated healthcare solution
Positioning                                         Differentiation
                              Brand Integrity


Thailand’s convenient and                       Wide network of hospitals in the country
  Integrated healthcare                           Wide range of healthcare services
        solutions                                              offered
           Bra




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                                     Brand
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                                                                 Ima
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                                                                  nd
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                                                              B ra
                   tity




                             Bangkok Hospital




         Positioning-differentiation-brand triangle of Bangkok Hospital
The Extent of International Involvement



                                      Internet

                                      Exporter
                  Exporting
                                                           Greater
                                                           Control
                                      Importer               And
                                                           Greater
                                     Distributor            Risk


                                    Direct Sales

Contractual Arrangements      Licensing & Franchising

                                 Strategic Alliances
  Strategic Alliances
                                   Joint Ventures

        Ownership             Direct Foreign Investment


                                                    Cateora & Graham P. 323
Market Targeting                           Market Positioning
Market Segmentation
                                              Develop Measure of                          Develop positioning
   Identify bases for                        segment attractiveness                       for market segments
 segmenting the market
                                             Select target segment                     Develop a marketing mix
Develop segment Profiles
                                                                                          for each segment


                      Major Segment Variables for Consumer Markets
              Existing Product Sales, MarketVariables
                                Geographic share, Growth and Decline,
                              RelativeRegion and/or countryetc.
                                 World market sizes,
                                                  City and/or region
                                                        Density
                                                       Climate

                                                  Demographic
  Age, gender, family size, family life cycle, income, occupations, education, religion, race, generation, nationality

                                                   Psychographic
                                          Social class, lifestyle, personality

                                                   Behavioural
               Types of occasions and festivals, existing market cultures, user status, loyalty status,
                               concept readiness stage, attitude towards products
Generic Global Marketing Strategies

              Strategic Option                             Comment

1   Product and marketing practice     Using the same strategies everywhere
    extension
2   Product extension marketing        While using the same products everywhere, using
    adaptation                         marketing strategies according to local market
                                       characteristics
3   Product adaptation marketing       While using the same marketing strategies,
    extension                          adapting the product offering according to market
                                       needs
4   Dual adaptation                    Adjusting the product and marketing strategies
                                       according to market needs
5   Product and market invention       Innovating a new product and developing a new
                                       marketing strategy for it in each market




               Keegan, W., Global Marketing Strategies, Prentice Hall, NJ, 1999
Global Product Standardisation Types

     High
  (Global Scale)


                      Global Standardisation              Modular standardisation
                                 Aircraft                    and multi-brands
                             Microprocessors                        Elevators
                             Basic Chemicals                       IT services
                             Pulp and Paper                           Beer

Minimum Size           Examples: BASF, Dell, Intel         Examples: OTIS, Heineken
of Production




                     Process standardisation                  Local Adaptation
                                  Cement                             Foods
                                                                Consulting services

                         Examples: Siam Cement             Example: McDonalds, Carrefour
     Low
  (Local Scale)


                      Similar                                                    Different
                                                                             (Local Segments)
                   (Global Segments)

                                       Customers’ Needs Around the World
New Market
                                                                                   Entrants, eg:
                                                                                           • geographical
                                                                                           factors
                                                                                           • incumbents
                                                                                           resistance
                                                                                   • new entrant strategy
                                                                                   • routes to market
                                                               Buyer Power,           Competitive Rivalry,              Supplier Power, eg:
                                                         eg:                       eg:                                       • brand reputation
                                                                 • buyer choice             • number and size of             • geographical
                                                                 • buyers                   firms                            coverage
Figure 7. Porter’s Five Forces of Competitive Position




                                                                 size/number                • industry size and     • product/service level quality
                                                         • change cost/frequency            trends                  • relationships with
                                                         • product/service         • fixed v variable cost bases    customers
                                                         importance                • product/service ranges         • bidding
                                                         • volumes, JIT            • differentiation, strategy      processes/capabilities
                                                         scheduling
                                                                                        Product/Technolog
                                                                       ion
                                                                                        y




                                                                                                                            s
                                                                                               Development,
                                                                       t




                                                                                                                          nd
                                                                    ula
                                                                                         eg:




                                                                                                                        e
                                                                   g                        • alternatives price/




                                                                                                                             Tr
                                                                Re                        quality
                                                                                            • market
                                                                                          distribution changes
                                                                                      •      fashion and trends
                                                                                      • legislative effects
•   What segment does the company focus?
•   Who is the company targeting?
•   Selling method?
•   Marketing mix?
•   Positioning?
•   Differentiation?
•   Service?
•   Process?
Royal Selangor
Commenced in 1885 for local Chinese market and expanded into
      Other products during British Colonial period, with export to UK



Now produces range of prestigious products including medals for Malaysian
                 Grand Prix and Sydney 200 Olympics


  1970s export to Singapore, Hong Kong, Australia, and then onto Europe.
  Now export 20 countries with number of exclusive distributors, including
   Harrods, Mitsukoshi, Myers and David Jones. Also exclusive shops in
Australian Malls, Canada, Hong Kong, Indonesia, Japan, New Zealand, UAE,
                             Thailand and US.


                  Commissioned designers to create works



    Develop technology with Australian company to produce feature walls
Positioned as Malaysia’s gift to the World, created wonderful shopping experience
                  With first class service, e-sales via internet.


                   Still hand cast products with some tradition


               Skilled craftsmen with extensive distribution network
Positioning                                      Differentiation
                                Brand Integrity



The World’s most innovative                       Wide range of innovative products
                                                      Highly skilled craftsmen
      Pewter crafter                                 Wide distribution networks
             Bra




                                                                 ge
                                       Brand
                 n




                                                               Ima
               d In




                                                                nd
                 den




                                                            B ra
                     tity




                                Royal Selangor




            Positioning-differentiation-brand triangle of Royal Selangor
San Miguel
Started in 1890, first official brewery in Spanish occupied Philippines
                               and all of S. E. Asia.
            Began exporting to Guam, Hong Kong and Shanghai

                   Opened brewery in Hong Kong in 1948

                 One of the top 20 beer brands in the World

  Now diversified and produces a wide range of food and beverage products

   Now manufacture in Vietnam, Indonesia, Thailand, China and Australia

          Beer accounts for around 75% of the corporation’s profits
                  and 80% of its sales from the Philippines

90% beer market share in Philippines, 87% of soft drinks, 60% processed meat
                            And 40% of poultry
In Thailand paid US $100 million for Thai Amarit

                    Own Anker bir in Indonesia

          Technology through international partnerships

             Equity injection from Japan’s Kirin Beer

 Partner in Australia J Boag & Son, put it in premium beer market

24% share in China beer market acquiring Guandong Brewery in 94
                      – Dragon and Valor

       Bada Baoding Brewery in Northern China – Blue Star

           30 different beer labels to suit various tastes
Positioning                                      Differentiation
                               Brand Integrity


The unofficial beer of the
                                                       High quality brewing
    Philippines with
                                                     Large distribution network
  World-class quality
            Bra




                                                                 ge
                                      Brand
                n




                                                               Ima
              d In




                                                                nd
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                                                            B ra
                    tity




                                  San Miguel




             Positioning-differentiation-brand triangle of San Miguel
Black Canyon
Established in 1993

        120 locations in Bangkok and other cities in Thailand

                       Old West cowboy theme

Shopping malls, airports, hospitals, train stations, convention centres
   2002 opened 4 outlets in Malaysia, 4 in Indonesia, one each in
                Singapore, Myanmar and Cambodia.
                   Also 4 branches in Middle East

            Full restaurants, mini-restaurants and kiosks

                          Some franchises

                Buy from King’s project in Chang Mai
Both East and Western Cuisines (different from other chains)

                   Mixed fusion cooking

                         Also bakery

                 Value for money principal

                   Member card system

          Continues to innovate and reinvent itself
Positioning                                        Differentiation
                              Brand Integrity



Food houses that combine                        Extensive Western and Asian specialty
                                                     Wild West name and décor
     East and West                                      Large chain of outlets
           Bra




                                                                 ge
                                     Brand
               n




                                                               Ima
             d In




                                                                nd
               den




                                                            B ra
                   tity




                              Black Canyon




            Positioning-differentiation-brand triangle of San Miguel
Kinokuniya
Founded in 1927, a leading chain of bookstores in Japan
           With 58 domestic and 22 overseas stores

                 Stores that are open and sparse
                        Also on-line sales

               1964 expanded over Japan and opened
first overseas store in San Francisco (to serve Japanese community)
                  Later expanded to other US cities

            1983 opened first Asian store in Singapore

     Then Taiwan, Malaysia, Thailand, Indonesia and Australia

                        Customer service
Sees itself as ‘a service provider of knowledge
                      and the joy of discovery’

             Creative local marketing in each country

             Focus on a number of market segments

Because of large range it serves corporate customers different from
                               Others
Positioning                                      Differentiation
                                  Brand Integrity


                                                        Wide categories of books
Leading provider of information                            and other readings
     and cultural readings                              Book buying experience
                                                         Networks of bookshops
               Bra




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                                         Brand
                   n




                                                                 Ima
                 d In




                                                                  nd
                   den




                                                              B ra
                       tity




                                    Kinokuniya




                Positioning-differentiation-brand triangle of San Miguel
Air Asia
No previous experience of running an airline except for;
         Knowing what budget air travelers want
        Knowing what makes a business profitable

        Dominated by traditional full-cost airlines,
       air transport slump after 9/1, a sector in loss
                situation and retrenchment

With changing demands of consumers due to higher incomes
          became profitable in the first two years

        Took customers away from trains and buses

              Now a regional low cost airline

                Had to overcome regulation
2004, JV with Shin Corporation to form Thai Air Asia

  Bought into Awair and formed Indonesian Air Asia

     Strategy to keep costs low with high aircraft
          utilisation and fast turnaround rate

Income: airfares, food sales, air cargo, corporate tie ups

                  Motivated workforce

        Open office to reduce “power-distance”

       Secondary airports – lower fees and costs

                     Internet sales
Positioning                                      Differentiation
                                     Brand Integrity



                                                           Low cost structure
No frills and fun low cost carrier
                                                           Fun internal culture
                Bra




                                                                   ge
                                            Brand
                    n




                                                                 Ima
                  d In




                                                                  nd
                    den




                                                              B ra
                        tity




                                         Air Asia




                 Positioning-differentiation-brand triangle of San Miguel

International Marketing Lecture 6

  • 1.
    International Marketing 463-441 Case Studies
  • 2.
  • 3.
    Medical tourism worthUSD $4 Billion (2012 projection) One of Asia’s fastest growing industries 1.3 million customers to locations like Thailand Healthcare in Thailand 50% cheaper than Singapore, 3 times cheaper than Hong Kong, 5 times cheaper than Europe. Thailand considered “First class service at Third World prices” CBS
  • 4.
    Bangkok Hospital oneof the best in Thailand From 1972 expanded from one hospital to 12 hospitals, 16 specialist Centres and 15 clinics. Eight other facilities in Cambodia, Myanmar and Bangladesh Positioned as the convenient and integrated healthcare solution
  • 5.
    Positioning Differentiation Brand Integrity Thailand’s convenient and Wide network of hospitals in the country Integrated healthcare Wide range of healthcare services solutions offered Bra ge Brand n Ima d In nd den B ra tity Bangkok Hospital Positioning-differentiation-brand triangle of Bangkok Hospital
  • 6.
    The Extent ofInternational Involvement Internet Exporter Exporting Greater Control Importer And Greater Distributor Risk Direct Sales Contractual Arrangements Licensing & Franchising Strategic Alliances Strategic Alliances Joint Ventures Ownership Direct Foreign Investment Cateora & Graham P. 323
  • 7.
    Market Targeting Market Positioning Market Segmentation Develop Measure of Develop positioning Identify bases for segment attractiveness for market segments segmenting the market Select target segment Develop a marketing mix Develop segment Profiles for each segment Major Segment Variables for Consumer Markets Existing Product Sales, MarketVariables Geographic share, Growth and Decline, RelativeRegion and/or countryetc. World market sizes, City and/or region Density Climate Demographic Age, gender, family size, family life cycle, income, occupations, education, religion, race, generation, nationality Psychographic Social class, lifestyle, personality Behavioural Types of occasions and festivals, existing market cultures, user status, loyalty status, concept readiness stage, attitude towards products
  • 8.
    Generic Global MarketingStrategies Strategic Option Comment 1 Product and marketing practice Using the same strategies everywhere extension 2 Product extension marketing While using the same products everywhere, using adaptation marketing strategies according to local market characteristics 3 Product adaptation marketing While using the same marketing strategies, extension adapting the product offering according to market needs 4 Dual adaptation Adjusting the product and marketing strategies according to market needs 5 Product and market invention Innovating a new product and developing a new marketing strategy for it in each market Keegan, W., Global Marketing Strategies, Prentice Hall, NJ, 1999
  • 9.
    Global Product StandardisationTypes High (Global Scale) Global Standardisation Modular standardisation Aircraft and multi-brands Microprocessors Elevators Basic Chemicals IT services Pulp and Paper Beer Minimum Size Examples: BASF, Dell, Intel Examples: OTIS, Heineken of Production Process standardisation Local Adaptation Cement Foods Consulting services Examples: Siam Cement Example: McDonalds, Carrefour Low (Local Scale) Similar Different (Local Segments) (Global Segments) Customers’ Needs Around the World
  • 10.
    New Market Entrants, eg: • geographical factors • incumbents resistance • new entrant strategy • routes to market Buyer Power, Competitive Rivalry, Supplier Power, eg: eg: eg: • brand reputation • buyer choice • number and size of • geographical • buyers firms coverage Figure 7. Porter’s Five Forces of Competitive Position size/number • industry size and • product/service level quality • change cost/frequency trends • relationships with • product/service • fixed v variable cost bases customers importance • product/service ranges • bidding • volumes, JIT • differentiation, strategy processes/capabilities scheduling Product/Technolog ion y s Development, t nd ula eg: e g • alternatives price/ Tr Re quality • market distribution changes • fashion and trends • legislative effects
  • 11.
    What segment does the company focus? • Who is the company targeting? • Selling method? • Marketing mix? • Positioning? • Differentiation? • Service? • Process?
  • 12.
  • 13.
    Commenced in 1885for local Chinese market and expanded into Other products during British Colonial period, with export to UK Now produces range of prestigious products including medals for Malaysian Grand Prix and Sydney 200 Olympics 1970s export to Singapore, Hong Kong, Australia, and then onto Europe. Now export 20 countries with number of exclusive distributors, including Harrods, Mitsukoshi, Myers and David Jones. Also exclusive shops in Australian Malls, Canada, Hong Kong, Indonesia, Japan, New Zealand, UAE, Thailand and US. Commissioned designers to create works Develop technology with Australian company to produce feature walls
  • 14.
    Positioned as Malaysia’sgift to the World, created wonderful shopping experience With first class service, e-sales via internet. Still hand cast products with some tradition Skilled craftsmen with extensive distribution network
  • 15.
    Positioning Differentiation Brand Integrity The World’s most innovative Wide range of innovative products Highly skilled craftsmen Pewter crafter Wide distribution networks Bra ge Brand n Ima d In nd den B ra tity Royal Selangor Positioning-differentiation-brand triangle of Royal Selangor
  • 16.
  • 17.
    Started in 1890,first official brewery in Spanish occupied Philippines and all of S. E. Asia. Began exporting to Guam, Hong Kong and Shanghai Opened brewery in Hong Kong in 1948 One of the top 20 beer brands in the World Now diversified and produces a wide range of food and beverage products Now manufacture in Vietnam, Indonesia, Thailand, China and Australia Beer accounts for around 75% of the corporation’s profits and 80% of its sales from the Philippines 90% beer market share in Philippines, 87% of soft drinks, 60% processed meat And 40% of poultry
  • 18.
    In Thailand paidUS $100 million for Thai Amarit Own Anker bir in Indonesia Technology through international partnerships Equity injection from Japan’s Kirin Beer Partner in Australia J Boag & Son, put it in premium beer market 24% share in China beer market acquiring Guandong Brewery in 94 – Dragon and Valor Bada Baoding Brewery in Northern China – Blue Star 30 different beer labels to suit various tastes
  • 19.
    Positioning Differentiation Brand Integrity The unofficial beer of the High quality brewing Philippines with Large distribution network World-class quality Bra ge Brand n Ima d In nd den B ra tity San Miguel Positioning-differentiation-brand triangle of San Miguel
  • 20.
  • 21.
    Established in 1993 120 locations in Bangkok and other cities in Thailand Old West cowboy theme Shopping malls, airports, hospitals, train stations, convention centres 2002 opened 4 outlets in Malaysia, 4 in Indonesia, one each in Singapore, Myanmar and Cambodia. Also 4 branches in Middle East Full restaurants, mini-restaurants and kiosks Some franchises Buy from King’s project in Chang Mai
  • 22.
    Both East andWestern Cuisines (different from other chains) Mixed fusion cooking Also bakery Value for money principal Member card system Continues to innovate and reinvent itself
  • 23.
    Positioning Differentiation Brand Integrity Food houses that combine Extensive Western and Asian specialty Wild West name and décor East and West Large chain of outlets Bra ge Brand n Ima d In nd den B ra tity Black Canyon Positioning-differentiation-brand triangle of San Miguel
  • 24.
  • 25.
    Founded in 1927,a leading chain of bookstores in Japan With 58 domestic and 22 overseas stores Stores that are open and sparse Also on-line sales 1964 expanded over Japan and opened first overseas store in San Francisco (to serve Japanese community) Later expanded to other US cities 1983 opened first Asian store in Singapore Then Taiwan, Malaysia, Thailand, Indonesia and Australia Customer service
  • 26.
    Sees itself as‘a service provider of knowledge and the joy of discovery’ Creative local marketing in each country Focus on a number of market segments Because of large range it serves corporate customers different from Others
  • 27.
    Positioning Differentiation Brand Integrity Wide categories of books Leading provider of information and other readings and cultural readings Book buying experience Networks of bookshops Bra ge Brand n Ima d In nd den B ra tity Kinokuniya Positioning-differentiation-brand triangle of San Miguel
  • 28.
  • 29.
    No previous experienceof running an airline except for; Knowing what budget air travelers want Knowing what makes a business profitable Dominated by traditional full-cost airlines, air transport slump after 9/1, a sector in loss situation and retrenchment With changing demands of consumers due to higher incomes became profitable in the first two years Took customers away from trains and buses Now a regional low cost airline Had to overcome regulation
  • 30.
    2004, JV withShin Corporation to form Thai Air Asia Bought into Awair and formed Indonesian Air Asia Strategy to keep costs low with high aircraft utilisation and fast turnaround rate Income: airfares, food sales, air cargo, corporate tie ups Motivated workforce Open office to reduce “power-distance” Secondary airports – lower fees and costs Internet sales
  • 31.
    Positioning Differentiation Brand Integrity Low cost structure No frills and fun low cost carrier Fun internal culture Bra ge Brand n Ima d In nd den B ra tity Air Asia Positioning-differentiation-brand triangle of San Miguel