This presentation discusses intercultural communication. It defines culture and intercultural communication, and examines barriers like assumptions of similarity, language differences, and stereotypes. Real-life examples of cross-cultural misunderstandings are provided, such as situations involving Chinese, American, Dutch, British, Australian and Thai cultures. Strategies for improving intercultural communication emphasized mindfulness, uncertainty reduction, consideration of "face", emotion regulation, and understanding cultural differences.

1. Presentation on
Intercultural Communication
Presented by: Shishir Aryal
14/01/2021 1
Presented To: Gaurav Ojha

2. Objective
The objective of this presentation is to know and understand:
• What is culture
• What is Intercultural/Cross-culture Communication
• Barriers to Intercultural Communication
• Some Real-life Intercultural Misunderstanding
• Strategies to deal with Intercultural Communication Problems
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4. Culture
Culture is a word for the 'way of life' of groups of people,
meaning the way they do things.
It is an integrated pattern of human knowledge, belief, and
behavior. The outlook, attitudes, values, morals, goals, and
customs shared by a society.
Excellence of taste in the fine arts and humanities, also known as
high culture.
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6. So What is Intercultural Communication?
Intercultural communication refers to the communication
between people from two different cultures.
It is a symbolic, interpretive, transactional, contextual
process, in which people from different cultures create
shared meanings.

7. Cross-Cultural Communication might not go as
smooth as you think it would.
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8. Barriers to Effective
Intercultural communication
1. Assumptions of similarities
2. Language differences
3. Nonverbal misinterpretations
4. Preconceptions and stereotypes
5. Tendency to evaluate
6. High anxiety or tension

9. Assumptions of similarities
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10. Language differences
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11. Nonverbal misinterpretations
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12. Preconceptions and stereotypes
• A stereotype is a mistaken idea or belief many people
have about a thing or group that is based upon how
they look on the outside, which may be untrue or only
partly true.
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13. Tendency to evaluate
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14. High anxiety or tension
• Anxiety is a feeling of unease, such as worry or fear
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15. Real-Life Cross-Cultural Misunderstandings
1. “Sit Where you Like” (Chinese vs. American culture)
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16. 2. “It’s fine” (Dutch vs. British Culture)
In this example, we have a Dutch national who has
recently moved to the UK.
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17. 3. “I’m Just Joking!” (Australian vs. Thai Culture)
In this example, we have an Australian national who
moved to work in Bangkok, Thailand.
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18. Improving Intercultural Communication
• Mindfulness and uncertainty reduction
– Mindfulness offsets uncertainty and anxiety
– Uncertainty reduction leads to focus on the content of signals and messages
• Face
– Should be mindful of face (public appearance of person) in collectivist culture
• Emotion Regulation
– Controlling negative emotions aroused from conflict is important

19. That concludes my presentation.
However, I’d like to quickly summarize
the main points or takeaways.
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20. If anyone has any questions, please feel free to ask
now and I’ll do my best to answer.
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And that brings us to the
end. I’d like to Thank you
for your time and attention
today.

22. References:
• https://www.commisceo-global.com/
• https://smallbusiness.chron.com/
• https://brightside.me/
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