Interaction with patients and their families

1. .
INTERACTION
WITH PATIENTS
AND THEIR
FAMILIES
DR PRANEETH RAJ PATEL ,M.S GENERAL SURGERY

2. -Heartbeat of medicine - BEYOND HIS/HER AILMENTS.
-Emotions, fears, and the impact of illness on their daily lives (DM foot,PVD)
-Listening, acknowledging feelings, and offering support that goes beyond medical
interventions.
-Skill or Mindset
-OP - Ca pt - calmness
-Terminally ill - septic cases - consent - but . .
EMPATHY

3. - No Medical Jargon
- No anat,phys,bio etc
- Listening important
- Layman’s words , visual aids, google, old videos.
- Cross checking - or - MLC (ex - orchiectomy /amputation )
COMMUNICATION

4. -Diverse world, cultural sensitivity has become an imperative for healthcare
providers.
-Religious backgrounds, each with its unique beliefs and practices.
-Ex - Ramzan , Dussera
CULTURAL SENSITIVITY

5. -Whether it's a devastating diagnosis or an unexpected complication, these
conversations require the utmost compassion, honesty, and sensitivity.
-Prepare them early / Take consent - happen a lot in surgery and ICU pts.
-Also ,security ***
BREAKING BAD NEWS

6. -Involvement might encompass regular updates on the patient's condition,
transparent explanations of the treatment plan, and addressing their concerns and
questions.
-Crosscheck if they got it right.
-Habit of meeting with same person who is actually the caretaker.
-Daily if the person changes -NO GOOD
INVOLVING FAMILIES

7. -It’s not just about medical competence; it's about being dependable, keeping
promises, and maintaining confidentiality.
-Ex : patient with a chronic condition who relies on you for long-term care
-powerful tool for improving patient outcomes
BUILDING TRUST

8. -Know your boundaries
-Draw them in the line of help (when and where to stop)
-Can be manipulative [Assess-Diagnose-Treat/Refer(INFORM)]
BOUNDARIES

9. -It’s about touching lives, offering comfort, and making a profound impact.
In your journey to becoming compassionate and competent healthcare professionals, you'll be
called upon to navigate the depths of human experience, to offer solace in times of distress, and
to be beacons of hope in the face of adversity. Your ability to forge connections and provide
compassionate care will define your legacy as healers
Thank you for your unwavering commitment to this noble profession, and I wish
you all the best as you embark on this extraordinary journey of healing and
humanity.
THANK YOU