Interaction Recorder is a multi-channel recording and quality assurance solution that allows users to: - Record up to 100% of calls, chats, emails, and faxes across multiple channels. - Search and report on recording and scoring activity to measure performance and adherence. - Export and share recordings securely with built-in encryption and centralized administration for easy implementation and maintenance.

1. Interaction Recorder® Version 3.0

3. Define recording rules based on business need

4. Integrated screen recording

6. Measure performance and adherence

7. Export and share recordingsWhat is Interaction Recorder®? Multi-Channel Recording & Quality Assurance Solution

9. Non-Blocking Architecture

10. No Costly Integration

12. Quickly retrieve recordings

13. Automatically enable quality control for interactions

14. Customizable to suit your unique business needsMulti-Channel Recording

15. Integrated Quality Monitoring

16. Agent Optimization & Compliance Scoring Built by anintuitive wizard interface Unlimited numberof questionnaires Useful for internal audits

18. Automatically link screen capture file with interaction recording file

19. Synchronous playback

21. Architecture of the Solution

22. Features the same easy-to-use interface Centralized administration eases implementation, maintenance and training Administering the Solution Interaction Administrator®

23. The Benefits of Interaction Recording

24. Interaction Recorder® Version 3.0