IntelyDine Pitch
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Current restaurant rating systems are ambiguous and do not provide accurate ratings of the full dining experience. IntelyDine is a new restaurant management platform that collects detailed customer feedback across multiple categories to provide more useful ratings. It also allows restaurants to respond to feedback in real-time, improving the customer experience and protecting businesses from negative reviews. IntelyDine offers a comprehensive suite of management tools at a lower cost than competitors to help restaurants market effectively and run their business.
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IntelyDine Pitch
- 2. The problem • Many rating systems currently in the market are very ambiguous and do not provide a true picture of each unique component of the restaurant dining experience. • Just one or two irate customers could cause significant damage to the business by writing bad reviews and some leading apps provide prominence only to such negative ratings. • The negative ratings are further shared on other powerful social media and add fuel to fire. • These apps also do not provide any remedial measures to the businesses to correct the issue and convert the negative to a positive. What is wrong with the rating industry? Copyright © 2014 Dione Infotech LLC, All rights reserved.
- 3. Introducing IntelyDine RCM, the only restaurant application that handles every aspect of the customer dining experience. Our tablet based app lets restaurants respond to negative ratings with remedial measures in real-time, interact with customers and even reward them for providing their valuable feedback. IntelyDine RCM allows restaurants to manage table reservations, market themselves by offering meal deals and stay competitive in the market using Business Intelligence Reporting services, among many other features. What do we have that no one else does? • Easy to use • Learn in 30 min • No costly hardware • Works with Apple iPad Why choose IntelyDine? Copyright © 2014 Dione Infotech LLC, All rights reserved.
- 4. Does it mean that the food tastes good? That the tables are always clean? That the service is good? Most restaurant rating applications in the market have a 5 Star based rating system, but these rating systems are ambiguous to the user as to what criteria they are based on. The absence of a set criteria makes the ratings unreliable and misleading. IntelyDine solves this problem by asking 10 simple questions relevant to the customer's experience. Each question is rated on a scale of 10 points, thereby totaling to a maximum score of 100. What does a 3 star rated restaurant mean to you? Star rating vs. IntelyDine rating Copyright © 2014 Dione Infotech LLC, All rights reserved.
- 5. The restaurant with a subscription to IntelyDine RCM gets an immediate alert about the poor restroom rating The restaurant manager uses IntelyDine RCM to assign staff to ensure the restrooms are cleaned and supplies are adequate IntelyDine RCM sends an alert to the restaurant manager that the restrooms have been cleaned and he then uses the app to send an apology message to the customer The restaurant manager also sends a reward (free meal) to the customer using IntelyDine RCM His overall experience was very good except the restroom cleanliness was rated very low He then uses the free IntelyDine mobile app to rate his experience A restaurant customer has dinner at an Italian Restaurant IntelyDine RCM use case Copyright © 2014 Dione Infotech LLC, All rights reserved.
- 6. Compare us to our competition Features and Functionality IntelyDine Yelp Open Table Urban Spoon Accurate ratings on all aspects of dining experience Yes No No No Built-in real time rating alert system Yes No No No Built-in real time table reservations engine Yes Yelp-Seat Me Yes Nex Table Built-in real time customer problem resolution Yes No No No Built-in restaurant coupon generator Yes No No No Built-in restaurant meal deals module Yes Some Some No Built-in work flow management Yes No No No Built-in business intelligence reporting Yes Yes Yes No Built-in restaurant marketing module Yes Some Yes No Built-in customer rewards management Yes No Yes No Built-in menu management module Yes No Yes Yes Effective table management for accepting reservations Yes Yes Yes Yes Customer engagement ~ Recipes, Food Festival, Blogs, etc Yes Some Some Some Find friends No Yes Yes No Subscription cost per month $49 avg $99 avg $599 avg N/A Copyright © 2014 Dione Infotech LLC, All rights reserved.
- 7. Bronze Absolutely Free Silver $60 per month Gold $90 per month Platinum $120 per month • 3 users per restaurant • 30 rating alerts per month • 50 coupons per month • Manage customer in real- time • Restaurant rating dash- board • Hours of operation • Restaurant features • Resolve complaints • Offer specials • Food festivals • Photo gallery • Meal deals • Add menu • My alerts • 100 table reservations per month • 5 users per restaurant • 300 rating alerts per month • 300 coupons per month • Manage customer in real- time • Restaurant rating dash- board • Hours of operation • Restaurant features • Resolve complaints • Offer specials • Food festivals • Photo gallery • Meal deals • Add menu • My alerts • 300 tables reservations per month • 7 users per restaurant • Unlimited ratings alerts per month • 600 coupons per month • Manage customer in real- time • Restaurant rating dash- board • Hours of operation • Restaurant features • Resolve complaints • Offer specials • Food festivals • Photo gallery • Meal deals • Add menu • My alerts • Unlimited tables reservations per month • 10 users per restaurant • Unlimited rating alerts per month • Unlimited coupons per month • Manage customer in real- time • Restaurant rating dash- board • Hours of operation • Restaurant features • Resolve complaints • Offer specials • Food festivals • Photo gallery • Meal deals • Add menu • My alerts RCM service packages Copyright © 2014 Dione Infotech LLC, All rights reserved.
- 8. Growth strategy Internet Sales Restaurant Partnership Sales Channels* University Campaign Sweepstakes United States Canada Recipe Contribution Meal Deals / Food Festivals * The detailed sales and marketing plan is available upon request Geographical Market Membership Drive* Customer Engagement Copyright © 2014 Dione Infotech LLC, All rights reserved.
- 9. Attractive financial model Advertisements Restaurant Customer Management Subscriptions Business Intelligence Professional Inspections Data Subscriptions Targeted Mobile Campaign Food Festival and Recipe Sponsorships Primary Revenue Streams Secondary Revenue Streams Copyright © 2014 Dione Infotech LLC, All rights reserved.
- 10. Preliminary revenue projections Copyright © 2014 Dione Infotech LLC, All rights reserved.
- 11. Financing and use of funds Immediate funding required to market and operate IntelyDine in top 5 US Cities: • $250K: Required for over 12 months of operations Long term funding required to market and operate nationally in US and Canada: • $10.8 – $11.0 MM: Required for over 36 months of operations Spending plan and cause: (for $11.00 MM)* • 75+ Employees (US + IND): Admin, developers, QA and support staff • 250+ PT Contractors: Field force marketing team for US/Canada • HR Scalability: Built in scale up and down flexible plan • Hardware Scalability: Scale up easily with cloud based vendor • Data Acquisition: Acquiring restaurant and marketing data * Detailed use of funds plan available Copyright © 2014 Dione Infotech LLC, All rights reserved.
- 12. Management Narayan has over 20 years of experience in software development and solutions. He currently manages our offshore development center in India. Veeram has over 15 years of experience in business intelligence architecture and solutions. He is responsible for the IntelyDine architecture and user interface. Veeram Raja CEO Narayan RMV CIO Jeff Thomas, Advisor Jeff is the Chair of Business and Associate professor at Johnson and Wales University, the business and culinary school at Charlotte, NC. Ryan Schalles Advisor Ryan is the CEM manager for loyalty program at the Wendy’s International restaurant Group. He specializes in conducting customer experience Index audits Copyright © 2014 Dione Infotech LLC, All rights reserved.
- 13. For more information, please contact Veeram Raja at Phone: (704) 771-5477 Email: veeram@dioneinfotech.com IntelyDine.com Thank you for considering us Still not convinced? Test drive IntelyDine today at IntelyDine IntelyDine IntelyDineRCM Copyright © 2014 Dione Infotech LLC, All rights reserved.