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Effec%ve	
  Marke%ng	
  Campaigns:	
  
  Social	
  Media	
  Marke%ng	
  vs.	
  
 Tradi%onal	
  Marke%ng	
  Virality	
  
7	
  	
  
#7 
“Cool” ain’t enough!
#6 
It is not about lead generation!
Social Media is poor at generating leads
The ROI Journey
•  Analog marketing
   –  Advertising: Tracking was an issue
   –  Direct mail: Cost of production
•  Digital marketing
   –  Email marketing: Relevance is an issue
   –  Keyword advertising: Conversion is still an issue
•  Social marketing
   –  Pull, not push
   –  Conversion still remains an issue
#5 
Think Social Media functionality,
          not reach!
The wrong metaphor
Alternative Mapping
First and Foremost: Don’t think destination!
D.I.Y.
#4 

The new axis: CMO + CIO!
Collaboration is the key to success
•  By 2017, Gartner says that CMO’s
   will spend more on IT than CIO’s
•  Important Trends
   –  1to1 marketing analytics
   –  Marketing automation
   –  Multi channel integration
   –  Integration with Partner platforms

•  Integration beyond acquisition
   –  Servicing
   –  CRM
#3 
Effective tools are available on the
               cloud!
Plugins




        •  Facebook provides rich media
Open Graph
 distribution
        •  Emergence of Facebook as a
            platform
Vibrant communities on insurance


    •  Twitter has a share of voice
       problem
    •  Think consumption, not
       distribution
Easy newsletter management


  •  Channel integration provides a
     single view of customer
  •  Tools on the cloud provide
     prebuilt integrations
Affordable test and learn


•  The key is to keep
   experimenting
#2 
Mobile First!
Window to the world


•  Mobiles are the primary internet
   access devices
•  Always on, connected, with the
   user
•  Context for relevance
•  Emergence of the cloud
Rethink digital strategy
•    Simple, intuitive user interfaces
•    Context aware applications
•    Social integration
•    Discovery, not search
•    Apps, not portals
•    E Commerce, not advertising
•    Think Cloud
#1 
APIs are the new advertisements
API explosion
Vision of 2020
•    50 billion internet users
•    50 billion connected devices
•    1 million open APIs
•    Millions of apps
•    Internet becomes the operating system
#	
  L	
  	
  
Early adopters are trickling in…
Statistics
•  APIs on insurance – 2
•  Insurance Mashups -7
•  Early apps are being rolled out
Early apps being rolled out
Emergence of aggregators
Excellent platforms to integrate
And they are open to integration
Many more integration opportunities exist
Insurance social media_talk_v2

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