EAVESDROP DIPSTICK #008 Apple Macbook ESP eavesdrop.silhouette.perspective ESP.ED008
Eavesdropping on conversations about the Apple Macbook SAMPLE EAVESDROP REPORT Laptops > Apple Macbook >   Overall Scoreca...
Extract  themes  from user generated content across customer touch points Spark   viral trends  using  web 2.0 concepts ov...
Fractal is a leading provider of customer intelligence to consumer-oriented businesses. Fractal's solutions help companies...
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Apple Macbook ESP

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ESP Presents an eavesdrop dipstick on the Apple Macbook

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  • ESP.ED008#1: Welcome to this slidecast by ESP. This particular dipstick is about the Apple macbook and its competitors.
  • Apple Macbook ESP

    1. 1. EAVESDROP DIPSTICK #008 Apple Macbook ESP eavesdrop.silhouette.perspective ESP.ED008
    2. 2. Eavesdropping on conversations about the Apple Macbook SAMPLE EAVESDROP REPORT Laptops > Apple Macbook > Overall Scorecard ESP.ED008 Connectivity Ergonomics To create a customer value scorecard for the Apple Macbook Challenge <ul><li>Conversations from Consumer Generated Media were analyzed using Natural Language processing techniques including </li></ul><ul><ul><li>Building Domain knowledge dependent lexicons </li></ul></ul><ul><ul><li>Classification of dimensions (Performance, Features, Hardware, Ergonomics, Software, Usage, Value, User Friendliness, Connectivity, Ports/Slots, Security, Brand Name and Customer Service) </li></ul></ul><ul><li>Analysis included competitive analysis (feature wise comparison across other popular laptop brands) </li></ul>Solution <ul><li>The Apple Macbook scored very high on all dimensions Security and Customer Service were marginal areas of improvement. </li></ul><ul><li>Specific feedback included </li></ul><ul><ul><li>Make OS more compatible with windows to get greater user acceptance </li></ul></ul><ul><ul><li>Address issue of excessive noise and heat generation </li></ul></ul>Take Aways Customer Service Brand Name Security Ports/Slots User Friendly Value Usage Software Hardware Features Performance
    3. 3. Extract themes from user generated content across customer touch points Spark viral trends using web 2.0 concepts over the internet Analyze drivers and patterns behind brand perceptions AT KALEIDOSCOPE, WE LEVERAGE SOCIAL MEDIA Page number 6 of 12 Deliverable eavesdrop report on named brands on a periodic basis Deliverable silhouette report on named brands on a periodic basis Deliverable Strategy Consulting to leverage web 2.0 for your brand ESP.ED008 DOMAIN UNDERSTANDING LEXICONS EARDRUM™ MASHUPS SILHOUETTE EAVESDROP TM PERSPECTIVE
    4. 4. Fractal is a leading provider of customer intelligence to consumer-oriented businesses. Fractal's solutions help companies across the globe drive competitive advantage through a deeper understanding of their customer base, and using this understanding to drive intelligent interaction with customers. United States +1 201 633 8728 Rest of the Globe +65 6443 1926 www.fractalanalytics.com India +91 22 6704 2444 kal.eidoscope.com Kaleidoscope SOCIAL MEDIA ESP ESP.ED008 TM ESP

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