Mark Goldwich is an insurance professional who started his own public adjusting firm called Gold Star Adjusters to help policyholders maximize their insurance claim settlements. He educates consumers about their insurance rights and the claims process. Some key points he makes are that insurance policies can be negotiated, adjusters do not work for the policyholder, and seeking professional help from a public adjuster can result in much higher claim payouts for clients. He provides several examples of past clients who received hundreds of thousands more dollars after hiring him to handle their claim.