1) The document presents on a summer training project conducted at HDFC Standard Life Insurance on their claims process. 2) It includes an introduction to insurance and HDFC-SLIC, objectives of the research, methodology used including sample size of 60 respondents, findings from data analysis, and suggestions. 3) Key findings indicate customers faced issues with documentation and non-cooperation of agents in claims, but were satisfied with employee behavior. There is a need to simplify processes and decrease time for claims settlement.

1. PresentationonSummer Training Project SAR UTHA KE JIYO Presented By Dimple Mittal MBA- 2A

3. HDFC-SLIC

4. Organizational Chart

5. SWOT Analysis

6. Financial Analysis

7. Introduction to the project

8. Research Methodology

9. Data Interpretation

10. Findings

11. Suggestions

16. Assisted more than 3.4 million families own a home.

18. Established in year 1825.

19. Headquarter in Edinburgh and operating internationally.

24. Innovation

25. Customer Centric

26. People Care “One for all and all for one”

27. Team Work

30. Sales Department

31. Human Resource Department

32. Administration Department

36. FINANCIAL HIGHLIGHTS

42. Trend Analysis

43. INTRODUCTION TO THE PROJECT

45. Claim Expense

46. Claim Adjuster

48. Insurance Claim Process

49. Claim Reporting

50. Claim Reporting Receipt

51. Claim Assessment

52. Claim Complaint and Dispute

53. Types of Claims

54. Death Claim

55. Disability claim

56. Maturity Claim

58. Role of agent in claims settlement

59. Role of Surveyors and assessor in claim settlement

61. Objectives

65. Time has played a biggest constraint that the research could not be carried out comprehensively as the duration of the study was only 6 - 8 weeks

66. A maturity claim is not considered in research because company has not yet covered its 10 year.

67. Analysis of claim is done only for the HDFC SLIC.

68. Study is conducted through telephonic interview. So respondents may be biased.

69. Data Analysis and Interpretation

70. To study the problem faced by the customer regarding claim settlement procedure

71. Fig 4.5 Received relevant information regarding Claim Settlement N=60

72. Fig 4.6 Difficulties Faced N=60

73. Fig 4.6 (a) Type of Difficulty N=11

74. To study the Satisfaction Level of Customer Regarding Claim Settlement

75. Fig 4.12Satisfaction regarding claim settlement N=60

76. Fig 4.13 Re-purchase the policy N=60

78. The main problems regarding the claim settlement are documentation and non-co-operation of agents.

79. Customers are neutral regarding the time period for settlement of claim. There is a need to improve the satisfaction of the customers regarding time period.

80. Customers are satisfied with the employee behaviour and co-operation they have received from the company which clearly projects that company values their customer.

82. The documentation process should be simple.

83. Time period for settlement of claim should be decreased.

84. Company should give their customers proper updates about their claim status.

86. Life insurance service sector is highly growing finance sector.