IBM Rational Software Conference 2009: Modeling, Architecture & Construction ...Kathy (Kat) Mandelstein
Track Keynote for the Modeling, Architecture & Construction Track at the IBM Rational Software Conference 2009
Software development is a business process requiring many different talents to implement effectively. The software architect and the software developer are key roles for successful software delivery. The architect is responsible for turning requirements into analysis and design models built on a sound architecture. Software architecture is crucial for designing reliable, flexible, and maintainable software systems, and helps communicate the high-level design to the various stakeholders at a level of detail that is meaningful to them. It also allows developers to create software systems that enable reuse and integration with legacy and third-party systems. Developers create the reality of the architecture ideas and models through building, modernizing, extending, integrating, and deploying software. Sessions in this track explore the benefits of a well-architected system, present the tips and techniques of organizations that have made software architecture an important part of their software delivery process, and show how both visual and code-centric development can help organizations adopt the right paradigm for their particular development needs. This track is for architects and developers interested in best practices and the latest innovations in methodology and tools for supporting architectural design, discovery, and control, and software construction and assembly.
Track Keynote for the Enterprise Architecture Management Track at the IBM Rational Software Conference 2009
Today's organizations need to make faster, better-informed decisions in order to seize business opportunities. Enterprise Architecture (EA) delivers enterprise blueprints for change and transformation, with visibility across strategy, business architecture, IT architecture and technology. Further, EA helps organizations prioritize IT investments to support business goals in order to maximize the business value from IT investments by installing a powerful communication and collaboration platform between business and IT stakeholders. Organizations that practice EA report more effective decision-making, improved business and IT alignment, IT cost savings, better insight during organizational transformations, and improved time-to-value of in their IT investments. EA also improves the success of IT Governance, SOA and Business Process Management (BPM) initiatives.
This track focuses on the management aspects of EA and therefore balances two areas of concern: Building an EA, and using an EA. Building the EA applies modeling notations, processes, methodologies, and tools surrounding various forms of business and solution architecture, addressing both current and future states. Using the EA addresses how those activities and associated artifacts are linked to solution requirements, software development, and application deployment processes. By addressing both building and using concerns, participants learn how to makes EA more actionable -- integrating strategy and solution delivery -- thereby improving time-to-value for affecting transformation and overall business results.
Participants who will find the greatest value from this track include: Business LOB Executives, IT Executives, Business Strategists, Enterprise Architects, Business Architects and Business Analysts. This track will also benefit IT Architects, Solution Architects, Software Architects, Data Architects and Project managers who are interested in best practices, real-world experiences, and the latest innovations in enhancing organizational agility and the communication and collaboration between business and IT.
Taking a Performance-Based Services Approach to Improve the Effectiveness of ...Alan McSweeney
Performance-Based Services Contracting (PBSC) is concerned with the structured of the results and measurable outcomes to be achieved rather than the manner by which the work is to be performed.
Performance-Based Services Contracting approach is about defining what the required results of a service will rather than how the contractor will perform the tasks.
- Frank Vogelezang presented on estimating and pricing application management at the 2011 Galorath International Conference in Eindhoven.
- He discussed Ordina's approach to separating estimating, which focuses on engineering costs, from pricing, which is a commercial process.
- Their estimating model for application management breaks work down into components with different cost drivers like functional size, age, and service levels. It is designed for outsourced application management.
Simplify Estimating & Pricing of Application ManagementFrank Vogelezang
Estimating Application Management is not simple because the scope of Application Management is more diffuse than the scope of a project. (Application Management is software that manages and monitors the availability and components of network-centered applications within an organization, such as e-mail, intranets and client/server).
When Application Management is outsourced to an IT service provider, both parties need to have a clear understanding what activities will be outsourced and what activities will remain with the outsourcing organization.
To make that easier, Ordina has developed Dynamic Delivery, which selects the best IT service model for Application Management.
When you have defined what activities are in scope for an Application Management service offering, you are able to use this model as a basis to estimate the related effort and cost. In this webinar, you will learn how Ordina was able to do this in a transparent way, based on experience data by:
- Combining the vision of their Service Component Model with the estimating power and references of SEER-IT.
- Translating the Service Component Model to WBS elements that are predominantly based on the knowledge bases within SEER-IT.
- Configuring the WBS elements to be able to estimate Application Management for Oracle EBS.
It shows how we converted our model for estimating application management into a working model using SEER for IT and SEER for Software knowledge bases.
You can find the webinar on: http://www.galorath.com/flash_presentations/appl_mgt_webinar040312_final/
Daugherty is a management and IT consulting firm that provides full-lifecycle consulting services including strategy, development, and outsourcing of technology solutions. They have over 25 years of experience working with Fortune 500 companies. Daugherty has 5 regional offices across the US and over 700 long-term employees. They specialize in custom solutions, business intelligence, mobile computing, and general management consulting. Daugherty provides a local alternative to large national consulting firms with more cost-efficient and pragmatic results.
Keynote delivered at the 1st International Workshop on Process in the Large (IW-PL), September 13, 2010, Hoboken, NJ in conjunction with the BPM 2010 conference.
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
IBM Rational Software Conference 2009: Modeling, Architecture & Construction ...Kathy (Kat) Mandelstein
Track Keynote for the Modeling, Architecture & Construction Track at the IBM Rational Software Conference 2009
Software development is a business process requiring many different talents to implement effectively. The software architect and the software developer are key roles for successful software delivery. The architect is responsible for turning requirements into analysis and design models built on a sound architecture. Software architecture is crucial for designing reliable, flexible, and maintainable software systems, and helps communicate the high-level design to the various stakeholders at a level of detail that is meaningful to them. It also allows developers to create software systems that enable reuse and integration with legacy and third-party systems. Developers create the reality of the architecture ideas and models through building, modernizing, extending, integrating, and deploying software. Sessions in this track explore the benefits of a well-architected system, present the tips and techniques of organizations that have made software architecture an important part of their software delivery process, and show how both visual and code-centric development can help organizations adopt the right paradigm for their particular development needs. This track is for architects and developers interested in best practices and the latest innovations in methodology and tools for supporting architectural design, discovery, and control, and software construction and assembly.
Track Keynote for the Enterprise Architecture Management Track at the IBM Rational Software Conference 2009
Today's organizations need to make faster, better-informed decisions in order to seize business opportunities. Enterprise Architecture (EA) delivers enterprise blueprints for change and transformation, with visibility across strategy, business architecture, IT architecture and technology. Further, EA helps organizations prioritize IT investments to support business goals in order to maximize the business value from IT investments by installing a powerful communication and collaboration platform between business and IT stakeholders. Organizations that practice EA report more effective decision-making, improved business and IT alignment, IT cost savings, better insight during organizational transformations, and improved time-to-value of in their IT investments. EA also improves the success of IT Governance, SOA and Business Process Management (BPM) initiatives.
This track focuses on the management aspects of EA and therefore balances two areas of concern: Building an EA, and using an EA. Building the EA applies modeling notations, processes, methodologies, and tools surrounding various forms of business and solution architecture, addressing both current and future states. Using the EA addresses how those activities and associated artifacts are linked to solution requirements, software development, and application deployment processes. By addressing both building and using concerns, participants learn how to makes EA more actionable -- integrating strategy and solution delivery -- thereby improving time-to-value for affecting transformation and overall business results.
Participants who will find the greatest value from this track include: Business LOB Executives, IT Executives, Business Strategists, Enterprise Architects, Business Architects and Business Analysts. This track will also benefit IT Architects, Solution Architects, Software Architects, Data Architects and Project managers who are interested in best practices, real-world experiences, and the latest innovations in enhancing organizational agility and the communication and collaboration between business and IT.
Taking a Performance-Based Services Approach to Improve the Effectiveness of ...Alan McSweeney
Performance-Based Services Contracting (PBSC) is concerned with the structured of the results and measurable outcomes to be achieved rather than the manner by which the work is to be performed.
Performance-Based Services Contracting approach is about defining what the required results of a service will rather than how the contractor will perform the tasks.
- Frank Vogelezang presented on estimating and pricing application management at the 2011 Galorath International Conference in Eindhoven.
- He discussed Ordina's approach to separating estimating, which focuses on engineering costs, from pricing, which is a commercial process.
- Their estimating model for application management breaks work down into components with different cost drivers like functional size, age, and service levels. It is designed for outsourced application management.
Simplify Estimating & Pricing of Application ManagementFrank Vogelezang
Estimating Application Management is not simple because the scope of Application Management is more diffuse than the scope of a project. (Application Management is software that manages and monitors the availability and components of network-centered applications within an organization, such as e-mail, intranets and client/server).
When Application Management is outsourced to an IT service provider, both parties need to have a clear understanding what activities will be outsourced and what activities will remain with the outsourcing organization.
To make that easier, Ordina has developed Dynamic Delivery, which selects the best IT service model for Application Management.
When you have defined what activities are in scope for an Application Management service offering, you are able to use this model as a basis to estimate the related effort and cost. In this webinar, you will learn how Ordina was able to do this in a transparent way, based on experience data by:
- Combining the vision of their Service Component Model with the estimating power and references of SEER-IT.
- Translating the Service Component Model to WBS elements that are predominantly based on the knowledge bases within SEER-IT.
- Configuring the WBS elements to be able to estimate Application Management for Oracle EBS.
It shows how we converted our model for estimating application management into a working model using SEER for IT and SEER for Software knowledge bases.
You can find the webinar on: http://www.galorath.com/flash_presentations/appl_mgt_webinar040312_final/
Daugherty is a management and IT consulting firm that provides full-lifecycle consulting services including strategy, development, and outsourcing of technology solutions. They have over 25 years of experience working with Fortune 500 companies. Daugherty has 5 regional offices across the US and over 700 long-term employees. They specialize in custom solutions, business intelligence, mobile computing, and general management consulting. Daugherty provides a local alternative to large national consulting firms with more cost-efficient and pragmatic results.
Keynote delivered at the 1st International Workshop on Process in the Large (IW-PL), September 13, 2010, Hoboken, NJ in conjunction with the BPM 2010 conference.
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
This document provides information about a White Belt Certification course in Six Sigma. The course teaches foundational Six Sigma concepts like customer-supplier relationships, effective problem solving, and quality metrics. It covers topics such as defining customers and suppliers, understanding customer requirements, the benefits of Six Sigma, and how to apply the DMAIC process for problem solving. The goal is to provide students with the knowledge needed to pursue more advanced Six Sigma certifications.
ERP Logic is an ERP implementation, consulting, and technology services company. They offer a range of services including assessment and re-engineering, implementation and upgrades, application management, on-demand consulting, and custom development to help clients navigate their ERP lifecycle. Their goal is to help clients maximize ROI, minimize total cost of ownership, and ensure seamless integration of IT and business strategies.
Salmon's presentation given at a half-day advisory seminar and networking session designed for Rackspace eCommerce clients and prospects, eCommerce software partners and web design partners.
The document describes Phil Williford's Lean Enterprise Operational Excellence Framework. It replaces traditional business "silos" with value streams focused on eliminating waste and creating customer value. Support functions align with value streams. The framework includes visual management, DMAIC problem solving, continuous improvement, standard costing, and operational analytics to measure performance against standards. ERP provides transactional and database support while visual systems manage daily operations. The framework has proven successful across industries and geographies.
This document discusses business process management and provides insights and practices for sustained transformation. It addresses key success factors for practitioners and depicts the enterprise as a dynamic system. Some key process elements of BPM are also outlined, including frameworks for evaluation and management. The document emphasizes that sustained process performance depends on an organization's capability to manage its processes through business process management.
This document summarizes a presentation on adopting an agile approach to requirements for complex systems and distributed teams. It discusses using a product backlog, user stories, use cases and scenarios to understand desired outcomes. It also covers exploring solutions through visualization, prototyping, and reviews. The presentation emphasizes using the right level of detail for requirements and a blend of techniques including backlogs, models, prototypes and specifications.
Do you know how many software as a service (SaaS) applications have been deployed in your company, and in which departments?
Do you know how data from those applications is interacting with data behind your firewall?
Do you know how long these data integration requests currently take?
Find out about cloud integration in the era of “hybrid IT.”
Self-Service Data Integration: How to balance the need for agility without sacrificing governance and data stewardship.
Security & Administration: What is the impact of cloud integration and how does it fit into your current architecture?
Business Intelligence and Compliance: Can you deliver cloud application data to your BI teams as well as meet regulatory compliance requirements?
Cloud Master Data Management: How does this fit into your cloud application on-boarding strategy?
PPM Challenge #4: Improving PPM Maturity – 2012 PPM Challenge and Opportunity...EPM Live
This document discusses improving project and portfolio management (PPM) maturity. It begins by recapping previous challenges around prioritizing demand, project communication and reporting, and providing value at different levels. It then introduces challenge #4 as improving PPM maturity across the organization. The document discusses establishing a plan to benchmark effectiveness and move up in common PPM maturity models. Finally, it provides an overview of key dimensions to consider at each maturity level, including people, processes, technology, financial management, and relationships.
Business Process Services: Redefining Business Process OutsourcingCognizant
Business process services (BPS) enables organizations across industry and functional silos to more effectively lash together the collective strengths of global talent, standardized processes and the latest technology to deliver continuous business impact.
This document summarizes the services of a management consultancy firm called PBO PLUS.COM. They provide end-to-end process based organization design solutions to help companies improve processes, enhance customer value, and reduce waste. Their services include process centric organization design, business process reengineering, and niche process interventions. They have over 400 years of combined experience and have completed over 100 engagements globally across various industries.
Amazing Winter Keynote - IT as a Team SportPaul Muller
This document discusses how IT organizations can stay relevant in a world of multi-sourcing by managing metrics and key performance indicators (KPIs). It emphasizes the importance of executing systematically using strategy, planning and governance. It also stresses the need for security intelligence and risk management to securely operate proactively. Finally, it discusses how the right tools are needed for continuous integration and delivery to help organizations build faster.
The document summarizes a keynote presentation about requirements definition and management (RDM). The presentation discusses improving requirements, management, and project results. It outlines IBM's strategy to deliver world-class RDM capabilities integrated across the development lifecycle. The strategy involves protecting investments in existing tools, gradually introducing innovations, and modernizing tools with Jazz technology.
Beyond Project and Portfolio Management, Identifying other high value perform...Dave Healey
Microsoft’s rich technology platform makes it the perfect toolset for organizing, integrating and automating business processes and systems to drive improved organizational performance. Yet it remains poorly understood and significantly underutilized as an enabler of business strategy, value creation and ongoing process improvement.
Through a number of real-world case studies this session will demonstrate a consistent, comprehensive and repeatable approach to improving the performance of your clients organizations with the Microsoft stack, helping you
- Discover more opportunity in existing accounts,
- Improve utilization of resources, and
- Strengthen your trusted partner relationship.
Using Business Architecture To Drive Business ServicesDavid Baker
The document discusses using business architecture to identify business services. It begins by explaining the roles of technical, enterprise, and business services. It then provides an example service model for a financial services company. The document emphasizes that the operating model and business capabilities should drive service identification, not technical requirements. It provides guidance on engaging business stakeholders, developing a business architecture, and integrating services with enterprise architecture governance. The overall message is that a business-driven approach focusing on capabilities, not technical solutions, is needed to properly identify business services.
Business Process Managmenet & Intelligent BPM Suitesshyjusr
The document provides an introduction to business process management (BPM) and intelligent BPM software suites. It discusses key concepts of BPM like the three pillars of people, process, and technology. It also describes the typical BPM lifecycle of design, modeling, simulation, execution, monitoring and optimization. Finally, it outlines some popular iBPM software suites and their main components and features, which include BPMN process modeling, BPEL implementation, process servers, integration, content management, event management, and transaction management.
This document discusses developing a sustainable continuous improvement capability using Lean Six Sigma. It outlines a four step methodology: 1) Assess current processes, 2) Define improvement projects, 3) Implement projects using DMAIC, and 4) Sustain improvements through training and embedding in the organization. Accenture supports capability development through workshops, training, project delivery, and transformation tailored to clients' needs, with typical benefits including 20% lower costs and 40% faster times to market.
Establishing a Business Process Management Center of Excellence - Impact 2012Prolifics
This document discusses establishing a Business Process Management (BPM) Center of Excellence. It outlines why organizations need to coordinate BPM initiatives across departments to ensure business strategies are executed properly. A BPM Center of Excellence acts as a central hub for all BPM activities, providing methods, standards and linking strategy to execution. The document includes a case study of how Horizon Healthcare Services established a BPM Center of Excellence to help achieve operational excellence goals.
The document discusses SAP Enterprise Modeling Applications (ARIS) and how it can help with business process management strategies for SAP. It covers the business process management lifecycle from analysis and design to implementation and monitoring. Key points include how the tool can help design flexible processes, close the gap between business and IT, and accelerate implementation projects.
The document discusses how LeanSigma can help CIOs address the challenges of reducing costs while improving efficiency, service quality, and enabling new capabilities. It describes how LeanSigma combines Lean and Six Sigma approaches to streamline processes and eliminate waste. Implementing LeanSigma across key IT processes like change management, software development, and help desk support can drive 20-30% annual productivity improvements for IT organizations.
Selecting the right itsm tool to support your itil initiative whitepaperericbolly
This document discusses selecting the right IT service management (ITSM) tool to support an organization's ITIL initiative. It outlines business, implementation, and operational challenges faced by IT organizations in delivering value to the business. An effective ITSM solution should have capabilities like automated workflow, embedded key performance indicators, and integration with other enterprise tools to help meet these challenges while reducing staff effort. The goal is to build IT's capability to deliver agreed upon services in a cost effective and compliant manner.
This document provides information about a White Belt Certification course in Six Sigma. The course teaches foundational Six Sigma concepts like customer-supplier relationships, effective problem solving, and quality metrics. It covers topics such as defining customers and suppliers, understanding customer requirements, the benefits of Six Sigma, and how to apply the DMAIC process for problem solving. The goal is to provide students with the knowledge needed to pursue more advanced Six Sigma certifications.
ERP Logic is an ERP implementation, consulting, and technology services company. They offer a range of services including assessment and re-engineering, implementation and upgrades, application management, on-demand consulting, and custom development to help clients navigate their ERP lifecycle. Their goal is to help clients maximize ROI, minimize total cost of ownership, and ensure seamless integration of IT and business strategies.
Salmon's presentation given at a half-day advisory seminar and networking session designed for Rackspace eCommerce clients and prospects, eCommerce software partners and web design partners.
The document describes Phil Williford's Lean Enterprise Operational Excellence Framework. It replaces traditional business "silos" with value streams focused on eliminating waste and creating customer value. Support functions align with value streams. The framework includes visual management, DMAIC problem solving, continuous improvement, standard costing, and operational analytics to measure performance against standards. ERP provides transactional and database support while visual systems manage daily operations. The framework has proven successful across industries and geographies.
This document discusses business process management and provides insights and practices for sustained transformation. It addresses key success factors for practitioners and depicts the enterprise as a dynamic system. Some key process elements of BPM are also outlined, including frameworks for evaluation and management. The document emphasizes that sustained process performance depends on an organization's capability to manage its processes through business process management.
This document summarizes a presentation on adopting an agile approach to requirements for complex systems and distributed teams. It discusses using a product backlog, user stories, use cases and scenarios to understand desired outcomes. It also covers exploring solutions through visualization, prototyping, and reviews. The presentation emphasizes using the right level of detail for requirements and a blend of techniques including backlogs, models, prototypes and specifications.
Do you know how many software as a service (SaaS) applications have been deployed in your company, and in which departments?
Do you know how data from those applications is interacting with data behind your firewall?
Do you know how long these data integration requests currently take?
Find out about cloud integration in the era of “hybrid IT.”
Self-Service Data Integration: How to balance the need for agility without sacrificing governance and data stewardship.
Security & Administration: What is the impact of cloud integration and how does it fit into your current architecture?
Business Intelligence and Compliance: Can you deliver cloud application data to your BI teams as well as meet regulatory compliance requirements?
Cloud Master Data Management: How does this fit into your cloud application on-boarding strategy?
PPM Challenge #4: Improving PPM Maturity – 2012 PPM Challenge and Opportunity...EPM Live
This document discusses improving project and portfolio management (PPM) maturity. It begins by recapping previous challenges around prioritizing demand, project communication and reporting, and providing value at different levels. It then introduces challenge #4 as improving PPM maturity across the organization. The document discusses establishing a plan to benchmark effectiveness and move up in common PPM maturity models. Finally, it provides an overview of key dimensions to consider at each maturity level, including people, processes, technology, financial management, and relationships.
Business Process Services: Redefining Business Process OutsourcingCognizant
Business process services (BPS) enables organizations across industry and functional silos to more effectively lash together the collective strengths of global talent, standardized processes and the latest technology to deliver continuous business impact.
This document summarizes the services of a management consultancy firm called PBO PLUS.COM. They provide end-to-end process based organization design solutions to help companies improve processes, enhance customer value, and reduce waste. Their services include process centric organization design, business process reengineering, and niche process interventions. They have over 400 years of combined experience and have completed over 100 engagements globally across various industries.
Amazing Winter Keynote - IT as a Team SportPaul Muller
This document discusses how IT organizations can stay relevant in a world of multi-sourcing by managing metrics and key performance indicators (KPIs). It emphasizes the importance of executing systematically using strategy, planning and governance. It also stresses the need for security intelligence and risk management to securely operate proactively. Finally, it discusses how the right tools are needed for continuous integration and delivery to help organizations build faster.
The document summarizes a keynote presentation about requirements definition and management (RDM). The presentation discusses improving requirements, management, and project results. It outlines IBM's strategy to deliver world-class RDM capabilities integrated across the development lifecycle. The strategy involves protecting investments in existing tools, gradually introducing innovations, and modernizing tools with Jazz technology.
Beyond Project and Portfolio Management, Identifying other high value perform...Dave Healey
Microsoft’s rich technology platform makes it the perfect toolset for organizing, integrating and automating business processes and systems to drive improved organizational performance. Yet it remains poorly understood and significantly underutilized as an enabler of business strategy, value creation and ongoing process improvement.
Through a number of real-world case studies this session will demonstrate a consistent, comprehensive and repeatable approach to improving the performance of your clients organizations with the Microsoft stack, helping you
- Discover more opportunity in existing accounts,
- Improve utilization of resources, and
- Strengthen your trusted partner relationship.
Using Business Architecture To Drive Business ServicesDavid Baker
The document discusses using business architecture to identify business services. It begins by explaining the roles of technical, enterprise, and business services. It then provides an example service model for a financial services company. The document emphasizes that the operating model and business capabilities should drive service identification, not technical requirements. It provides guidance on engaging business stakeholders, developing a business architecture, and integrating services with enterprise architecture governance. The overall message is that a business-driven approach focusing on capabilities, not technical solutions, is needed to properly identify business services.
Business Process Managmenet & Intelligent BPM Suitesshyjusr
The document provides an introduction to business process management (BPM) and intelligent BPM software suites. It discusses key concepts of BPM like the three pillars of people, process, and technology. It also describes the typical BPM lifecycle of design, modeling, simulation, execution, monitoring and optimization. Finally, it outlines some popular iBPM software suites and their main components and features, which include BPMN process modeling, BPEL implementation, process servers, integration, content management, event management, and transaction management.
This document discusses developing a sustainable continuous improvement capability using Lean Six Sigma. It outlines a four step methodology: 1) Assess current processes, 2) Define improvement projects, 3) Implement projects using DMAIC, and 4) Sustain improvements through training and embedding in the organization. Accenture supports capability development through workshops, training, project delivery, and transformation tailored to clients' needs, with typical benefits including 20% lower costs and 40% faster times to market.
Establishing a Business Process Management Center of Excellence - Impact 2012Prolifics
This document discusses establishing a Business Process Management (BPM) Center of Excellence. It outlines why organizations need to coordinate BPM initiatives across departments to ensure business strategies are executed properly. A BPM Center of Excellence acts as a central hub for all BPM activities, providing methods, standards and linking strategy to execution. The document includes a case study of how Horizon Healthcare Services established a BPM Center of Excellence to help achieve operational excellence goals.
The document discusses SAP Enterprise Modeling Applications (ARIS) and how it can help with business process management strategies for SAP. It covers the business process management lifecycle from analysis and design to implementation and monitoring. Key points include how the tool can help design flexible processes, close the gap between business and IT, and accelerate implementation projects.
The document discusses how LeanSigma can help CIOs address the challenges of reducing costs while improving efficiency, service quality, and enabling new capabilities. It describes how LeanSigma combines Lean and Six Sigma approaches to streamline processes and eliminate waste. Implementing LeanSigma across key IT processes like change management, software development, and help desk support can drive 20-30% annual productivity improvements for IT organizations.
Selecting the right itsm tool to support your itil initiative whitepaperericbolly
This document discusses selecting the right IT service management (ITSM) tool to support an organization's ITIL initiative. It outlines business, implementation, and operational challenges faced by IT organizations in delivering value to the business. An effective ITSM solution should have capabilities like automated workflow, embedded key performance indicators, and integration with other enterprise tools to help meet these challenges while reducing staff effort. The goal is to build IT's capability to deliver agreed upon services in a cost effective and compliant manner.
This session will be a combination of presentation and demonstration where we will discuss the role of the Business Analyst in Business Process Modeling and the importance of modeling. A demonstration of how modeling tools can assist a BA in their work will be delivered and will include:
- documenting current or future processes
- determining how processes can be optimized and improved using simulation metrics
- using forms in process design and storyboarding
- publishing models to a larger community for feedback.
- how process models can be transformed into the language of IT (UML, BPEL, etc).
We will also demonstrate BPM BlueWorks, which is an online platform for business analysts! It can help accelerate business process improvement at NO COST. Features include dozens of industry-specific strategy, capability and process maps. Private online tools and workspaces to build new business processes and capability to share online workspaces with your colleagues. Check out http://www.bpmblueworks.com
IBM Rational Software Conference 2009: Process, Project and Portfolio Managem...Kathy (Kat) Mandelstein
Track Keynote for the Process, Project and Portfolio Management Track at the IBM Rational Software Conference 2009
Software and systems delivery has become a fundamental business process in the global economy, and the ability to adapt to changing market conditions requires that information technology is fully integrated into the business strategy and operations to ensure consistent alignment with business priorities, and better execution.
Executives require visibility and real-time decision support to keep the enterprise focused on solutions to high-priority problems, supported by the ability to measure the performance of current and future IT activities and assets. IT leaders must deliver significant business value and ensure constant alignment of project investments with evolving business objectives. Project leaders must be able to identify, implement and drive adoption of repeatable best-practice approaches for successful execution, and be able to more proactively identify and resolve issues, to reduce risks associated with project failure. All stakeholders must be involved and informed in addressing the changing business needs, especially when variations in project health threaten outcomes.
This track explores topics across several domains that support organizational change and iterative software and systems delivery. Hear and learn from actual experiences across the spectrum of process adoption, portfolio planning and oversight, and execution of major initiatives, programs, and projects. This track is for executives, IT leaders, program managers, project managers, portfolio managers, process engineers, business analysts, and other stakeholders concerned with optimizing IT investments with industry best practices and team unifying tools for more predictability, adaptability, and visibility.
INSORCETM is a product that automates the design of optimal target operating models for financial services firms. It uses sophisticated algorithms and market data to facilitate strategic decision making and tactical implementation. INSORCETM analyzes inputs from all functions as constraints and provides a neutral analysis to help stakeholders. It can model the impact of decisions in real time to help clients transform processes, people, infrastructure, and more to reduce costs while meeting objectives.
This document discusses SAP's service portfolios and the future of Business Suite 7.0 service portfolios. It outlines SAP's approach to satisfying customer business needs through service portfolios that support key business processes. The future outlook is that SAP will provide value assessment and implementation services for SAP Business Suite 7.0 scenarios through an industrialized approach focusing on cost efficiency, quality, and reduced implementation time and risk.
Acto.IT Consulting is an IT consulting firm with over 10 years of experience. They strive for excellence and delivering high quality projects grounded in ethical values. Their team of experienced professionals can help clients with challenges such as repositioning for competitive markets and improving products through qualitative improvements. Acto.IT provides a range of IT services including process assurance, business intelligence, project implementation management, ERP solutions, software development, database management, and operating systems support. They aim to become recognized for their innovative approach and incremental quality services.
Acto.IT Consulting is an IT consulting firm with over 10 years of experience. They strive for excellence and delivering high quality projects grounded in ethical values. They understand the challenges of helping clients reposition for competitive markets and work with qualified professionals across industries. Their services include process assurance, business intelligence, project implementation, ERP, software development, databases, operating systems, treasury systems, accounting software, electronic invoicing, and product support and maintenance.
Acto.IT Consulting is an IT consulting firm with over 10 years of experience. They strive for excellence and delivering high quality projects grounded in ethical values. Their team of experienced professionals can help clients with challenges such as repositioning for competitive markets and improving products through qualitative improvements. Acto.IT provides a range of IT services including process assurance, business intelligence, project implementation management, ERP systems, software development, databases, operating systems, treasury systems, accounting software, and electronic invoicing support.
Systems Plus Solutions is an ISO 9001:2008 certified business solutions provider with over 22 years of experience. It offers a range of customized solutions through four service divisions: Solutions Group, IT Consulting, Oracle Services, and IT Infrastructure. These solutions are driven by a focus on customer experience and sustainability. It provides enterprise application services, IT consulting services, IT infrastructure services, Oracle EBS services, and enterprise data services to help businesses streamline processes and gain competitive advantages. Its offerings are supported by technologies such as Oracle, Microsoft, UNIX, and open source.
JSoft Solutions provides integrated IT solutions including consulting, infrastructure management, and BPO/outsourcing services. It is part of the $10 billion JSW Group based in Bangalore, India. JSoft offers ERP implementations and support for Oracle and SAP solutions, as well as custom application development, business intelligence, and manufacturing execution systems. It aims to deliver cost reductions, process improvements, and enablement of business growth through synergistic technology and business solutions.
Planning Expansion and Adding Scope to your Current Shared Services OperationScottMadden, Inc.
Successful scope expansion for an existing shared services operation requires careful planning. Scope expansion can take a number of forms such as new services, new customer groups, and new geographies. “Shared Service Expansion” is the fourth session of a HR Shared Services learning series that ScottMadden is presenting along with Shared Services & Outsourcing Network (SSON). In this session, we cover an approach for planning expansion and keys to adding scope while balancing the demands of your current shared services operation.
Oracle soa and e2.0 partner community forum bpm léon smiers shareLeon Smiers
The document discusses business process management (BPM). It defines BPM and related terms like business process management systems (BPMS) and BPMN 2.0. It outlines five critical success areas for BPM projects: value and performance management, accelerated business analysis, leveraging BPM technology, unified process improvement, and end-to-end BPM governance. The document provides examples of using BPM for a utility company's work order management and a bank's month-end reporting improvements. It emphasizes the importance of demonstrating value, requirements management, architectural alignment, and stakeholder commitment for successful BPM.
Integrated it portfolio management using epm live's it engine appEPM Live
This document discusses EPM Live's ITEngine application for integrated portfolio management of IT work. ITEngine provides a single platform to manage all types of IT work including projects, applications, services, and tasks. It offers capabilities for portfolio management, project management, service management, financial management, resource management, and reporting. The platform is built on SharePoint to leverage existing skills and infrastructure. ITEngine provides a comprehensive yet flexible solution to bring together all IT work processes on one system.
Jamie Thomas is the Vice President of Product Development, Delivery and Customer Support. The document discusses how to effectively develop teams across continents, manage outsourced assets, leverage automation to optimize resources, and foster culture change to agile. It proposes using IBM's Measured Capability Improvement Framework to establish objectives, prioritize practices, accelerate adoption, and analyze results in incremental phases.
The document provides an overview of Oracle BPM Suite 11g. It discusses how BPM can increase efficiency, visibility and agility for organizations. The Oracle BPM Suite 11g offers a unified process foundation, user-centric design features, and social BPM capabilities. It also highlights customer success stories where organizations leveraged Oracle BPM Suite 11g to reduce costs, improve processes and increase competitive differentiation.
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Herman Kienhuis
Presentation by Herman Kienhuis (Curiosity VC) on developments in AI, the venture capital investment landscape and Curiosity VC's approach to investing, at the alumni event of Amsterdam Business School (University of Amsterdam) on June 13, 2024 in Amsterdam.
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The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
Efficient PHP Development Solutions for Dynamic Web ApplicationsHarwinder Singh
Unlock the full potential of your web projects with our expert PHP development solutions. From robust backend systems to dynamic front-end interfaces, we deliver scalable, secure, and high-performance applications tailored to your needs. Trust our skilled team to transform your ideas into reality with custom PHP programming, ensuring seamless functionality and a superior user experience.
The report *State of D2C in India: A Logistics Update* talks about the evolving dynamics of the d2C landscape with a particular focus on how brands navigate the complexities of logistics. Third Party Logistics enablers emerge indispensable partners in facilitating the growth journey of D2C brands, offering cost-effective solutions tailored to their specific needs. As D2C brands continue to expand, they encounter heightened operational complexities with logistics standing out as a significant challenge. Logistics not only represents a substantial cost component for the brands but also directly influences the customer experience. Establishing efficient logistics operations while keeping costs low is therefore a crucial objective for brands. The report highlights how 3PLs are meeting the rising demands of D2C brands, supporting their expansion both online and offline, and paving the way for sustainable, scalable growth in this fast-paced market.
Discover the Beauty and Functionality of The Expert Remodeling Serviceobriengroupinc04
Unlock your kitchen's true potential with expert remodeling services from O'Brien Group Inc. Transform your space into a functional, modern, and luxurious haven with their experienced professionals. From layout reconfiguration to high-end upgrades, they deliver stunning results tailored to your style and needs. Visit obriengroupinc.com to elevate your kitchen's beauty and functionality today.
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
2. Common Organization Challenge
No organization, regardless of
its size or profitability can afford
to have all of the resources and
expertise it needs on staff
Therefore, organizations must
leverage service partners for
optimal expense and outcome
management
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3. Consulting Options
High rates
Low Cost High Cost
Only large projects
Large Scope creep common
Business Focus Management
Only design phase
Instant Ops Consultants
Very expensive without
Small Functional benefit certainty
Technical Focus
Consultants
Intermediate rates Low rates
Flexible project scale Long timelines
Very specific scopes Typically focused on skill
not scope
Focus on life-cycle implications of output
Costly due to long time
Lowest cost due to quick solution delivery
frames and uncertain
Quickest & easiest path to practical benefits outcomes
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4. Instant Ops Mission
A single source for a broad
range of business impacting
services
Rapid Operational An integrated perspective
Improvement in across functional disciplines
Core Business Service can go beyond
Functions Via consulting to include execution
IT and Mgmnt. support
Best Practices Premium service delivered fast
resulting in cost effective quality
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5. Fundamental Business Elements
The Instant Ops Focus
The fundamental business
elements that support the core
business are
Sales
Marketing
Operations
Information Technology enables
all aspects of the business
Optimizing these four
foundational elements of the
business have the biggest
impact on business success
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6. 3D Service Model
Lifecycle Approach to Business Challenges
Design
Goals, Strategies, Tactics
Time oriented plans
Analysis of existing approaches
Deploy
Socialization and optimization
Implementation
Institutionalization
Direct
Policy and process
Management methodology
Closed loop improvement
program including KPI’s
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7. The Instant Ops Approach
Lifecycle approach
integrated into services for
all foundational elements
This full scope of offerings
can be tailored to include
the right type and amount
of service to meet
customer requirements
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8. Service Examples by Category
Sales Marketing
Sales resource modeling Product: design support
Compensation strategies Place: channel model design
Financial modeling & planning Price: competitive and
Negotiation skills training comparative value analysis
Bid optimization Promotion: Inbound Marketing
Information Technology
Process analysis &/or design
ITIL best practice design
ITIL best practice deployment
Architectural strategy
Resource analysis and design
Operations Additional Services
Process analysis Technical & creative writing
Process design Temporary management
Quality management analysis, Org structure analysis/design
design and/or deployment Gamification design
Cost analysis Partner referrals for more
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9. Services with Pre-Built Components
Services augmented by pre-
built content and methodologies
for use as required
IT Operations Best
Practice
Inbound Marketing
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10. Instant Ops ITIL-Oriented Documents
Process Documents
Incident Management
Service Request Management
Change Management
Problem Management
Policy Documents
Incident Management
Service Request Management
Change Management
Problem Management
Release Management
Configuration Management
Over 850 Action and Decision Elements Service Level Management
Over 200 Pages of Policy Documentation Security Management
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11. Instant Ops Installation Documents
Process Document
Structured around roles and
responsibilities by project size
Full illustration of 4 size/scope
categories of projects
More than 650 Action and
Decision elements
Policy Document
Pragmatic and detailed
description of the roles,
responsibilities and
requirements associated with
installation projects of any scale
49 pages
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12. Inbound Marketing Assessment Elements
The IM Assessment is intended to
help organizations understand the
nature and potential of IM
It includes activities grouped into
five categories:
IM Orientation
Audit of Current Assets that relate to IM
Alignment with Corporate goals
Development of specific and
measurable IM Objectives
Plan creation that is net of the above
inputs and maps a path to meeting the
specified Objectives within target time
frames
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13. Development of IM Plan
Consolidate and document all
applicable inputs and outputs
from the engagement
Provide logistical details
required to meet IM Objectives
Create a Gantt chart
establishing tasks and
budgetary timelines for
accomplishing the Objectives
Create a budget associated with
accomplishing the Objectives
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14. Instant Ops – Just Add You
Just Add
You
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