Inspire@eLC Chapter 3 - HKTVMall: Leading Technology Evolution for eCommerce Industry by Ms. Jelly Zhou, Executive Director and Chief Executive Officer (Hong Kong) of Hong Kong Technology Venture Company Limited
This document contains confidential information belonging to AAUM. It discusses various analytical techniques such as customer segmentation, market basket analysis, forecasting, and supply chain optimization that can be applied across industries. Case studies of companies like Tesco, Nieman Marcus, and Food Lion demonstrate how these techniques have been successfully used to increase sales, optimize operations, and improve customer experience.
The document summarizes the Supply Chain Operations Reference model (SCOR) which provides a process reference model for supply chain management. The SCOR model defines five core processes - plan, source, make, deliver, and return. It describes the scope of these processes to include all interactions from a supplier's supplier to a customer's customer. The model is intended to help companies describe their supply chain processes, benchmark performance, and identify best practices to improve performance.
Supply Chain Control Tower - Design & Deployment ConceptShaik Abdul Khadar
Supply chain control tower is the key enabler for managing supply chain effectively and efficiently. Supply chain managers need to have the visibility, collaboration, simulation, and predictive analytics capabilities on the go. Supply chain control tower do this all.
This document shows contains the key components of control tower design, approach for implementation, and key challenges in implementation and maintenance.
- The document provides information about an individual with a Ph.D. in Management Science and experience in supply chain and manufacturing roles.
- They have founded an organization called kreativekrowd and blog about supply chain topics on their website muddassirism.com.
- The document includes an example of a supply chain SWOT analysis and discusses various aspects of developing a supply chain strategy including people, systems, core processes, and execution.
Supply chain management involves coordinating all the activities involved in delivering a product to customers, including acquiring raw materials, manufacturing, and distribution. Key performance indicators for supply chain management measure factors like total costs, customer service levels, inventory levels, and the timeliness of operations. Specifically, three important KPIs are inventory levels, working capital (which measures cash flow), and the timeliness of supply chain activities. Monitoring these metrics helps evaluate the overall performance of a company's supply chain.
How a Well-Executed Supply Chain Control Tower Can Accelerate Digital’s Busin...Cognizant
As supply chain managers work to digitize their operations and seamlessly integrate their supply chain ecosystems, a supply chain control tower offers analytics, integrated visibility and process orchestration based on relevant KPIs that enable them to enhance business performance.
This document provides an overview of information technology management in supply chain operations, using Walmart as a case study. It discusses key concepts like traditional vs integrated supply chain views, the importance and benefits of IT in supply chain management. It also describes various types of IT systems used in supply chains, including ERP, transportation management, inventory management, EDI, barcoding, RFID and e-commerce systems. Finally, it discusses management of supply chain information systems and the development process.
Li & Fung is a leading supply chain management company founded in 1906 with headquarters in Hong Kong. It has over 80 offices worldwide and manages supply chains for retailers and brands. It primarily acts as a buying agency, doing sourcing and virtual manufacturing by leveraging its global supply chain network of over 10,000 suppliers. It generates revenue from commissions on sourcing raw materials and managing inventory for suppliers. To adapt to changes, it has expanded its roles over time from buying agency to also providing supply chain management, virtual manufacturing, and borderless manufacturing services. It uses IT systems like its intranet and extranet to improve supply chain efficiency and capture new online markets. Its strategies have included establishing an e-commerce platform for S
This document contains confidential information belonging to AAUM. It discusses various analytical techniques such as customer segmentation, market basket analysis, forecasting, and supply chain optimization that can be applied across industries. Case studies of companies like Tesco, Nieman Marcus, and Food Lion demonstrate how these techniques have been successfully used to increase sales, optimize operations, and improve customer experience.
The document summarizes the Supply Chain Operations Reference model (SCOR) which provides a process reference model for supply chain management. The SCOR model defines five core processes - plan, source, make, deliver, and return. It describes the scope of these processes to include all interactions from a supplier's supplier to a customer's customer. The model is intended to help companies describe their supply chain processes, benchmark performance, and identify best practices to improve performance.
Supply Chain Control Tower - Design & Deployment ConceptShaik Abdul Khadar
Supply chain control tower is the key enabler for managing supply chain effectively and efficiently. Supply chain managers need to have the visibility, collaboration, simulation, and predictive analytics capabilities on the go. Supply chain control tower do this all.
This document shows contains the key components of control tower design, approach for implementation, and key challenges in implementation and maintenance.
- The document provides information about an individual with a Ph.D. in Management Science and experience in supply chain and manufacturing roles.
- They have founded an organization called kreativekrowd and blog about supply chain topics on their website muddassirism.com.
- The document includes an example of a supply chain SWOT analysis and discusses various aspects of developing a supply chain strategy including people, systems, core processes, and execution.
Supply chain management involves coordinating all the activities involved in delivering a product to customers, including acquiring raw materials, manufacturing, and distribution. Key performance indicators for supply chain management measure factors like total costs, customer service levels, inventory levels, and the timeliness of operations. Specifically, three important KPIs are inventory levels, working capital (which measures cash flow), and the timeliness of supply chain activities. Monitoring these metrics helps evaluate the overall performance of a company's supply chain.
How a Well-Executed Supply Chain Control Tower Can Accelerate Digital’s Busin...Cognizant
As supply chain managers work to digitize their operations and seamlessly integrate their supply chain ecosystems, a supply chain control tower offers analytics, integrated visibility and process orchestration based on relevant KPIs that enable them to enhance business performance.
This document provides an overview of information technology management in supply chain operations, using Walmart as a case study. It discusses key concepts like traditional vs integrated supply chain views, the importance and benefits of IT in supply chain management. It also describes various types of IT systems used in supply chains, including ERP, transportation management, inventory management, EDI, barcoding, RFID and e-commerce systems. Finally, it discusses management of supply chain information systems and the development process.
Li & Fung is a leading supply chain management company founded in 1906 with headquarters in Hong Kong. It has over 80 offices worldwide and manages supply chains for retailers and brands. It primarily acts as a buying agency, doing sourcing and virtual manufacturing by leveraging its global supply chain network of over 10,000 suppliers. It generates revenue from commissions on sourcing raw materials and managing inventory for suppliers. To adapt to changes, it has expanded its roles over time from buying agency to also providing supply chain management, virtual manufacturing, and borderless manufacturing services. It uses IT systems like its intranet and extranet to improve supply chain efficiency and capture new online markets. Its strategies have included establishing an e-commerce platform for S
Digitization in supply chain managementHae-Goo Song
Many people are stressing the importance of digitization in SCM. Haven't we been trying to represent the real supply chain on the digital model for the last 25+ years? What's really new to supply chain management if we implement the digital enterprise? More importantly, what's the real opportunities from the supply chain management perspective?
In this presentation, we will share an overview on supply chain management, various aspects of SCM like suppliers, strategies, process tools and supply chain dynamics. We will talk about value chain, outsourcing, vertical integrations, make or buy decisions and virtual corporations.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
Production Planning for Management Consultants & Business AnalystsAsen Gyczew
A practical guide on how to do analyses during consulting projects
What is the aim of this presentation?
Consulting firms are hired very often to help with Supply Chain and Production. During such projects, you will quite often have to look at the production planning and optimize it. Optimizing production planning will require a good understanding of what drives production capacity, as well as how production can impact the costs in the whole supply chain. In this presentation, I will teach how to perform fast and efficiently different types of analyses related to production planning.
In the presentation you will learn the following things:
1. What the production capacity depends on and how to estimate it
2. How to find optimal production batches for different products in Excel that will minimize costs in the whole supply chain
3. How to plan production capacity for the future
4. How and when to use different methods for production planning
This presentation is based on my 15 years of experience as a consultant in top consulting firms and as a Board Member responsible for strategy, performance improvement, and turn-arounds in the biggest firms from Retail, FMCG, SMG, B2B, and services sectors that I worked for. I have carried or supervised over 90 different performance improvement projects in different industries that generated in total 2 billion of additional EBITDA.
For more check the following course: https://bit.ly/ProductionPlanningAsen
IKEA is the largest furniture retailer in the world known for its low-cost, functional home furnishings. IKEA achieves low prices through cost-cutting solutions throughout its supply chain and retail operations without compromising quality. IKEA stores are designed to immerse customers in the shopping experience through interactive showrooms and by encouraging self-service to reduce costs. IKEA's culture emphasizes cost-leadership through efficient global sourcing and logistics, flat-pack assembly, and large suburban store formats.
7-Eleven Japan operates several distribution centers that serve store areas and deliver fresh products with less lead time to reduce inventory and logistics costs. The distribution centers contain systems that shorten order cycle times to provide fresh, high quality products to customers from various temperature-controlled suppliers in a timely manner. This supply chain management system allows 7-Eleven to pursue competitive strategies around supply chain efficiency and responsiveness.
Top 10 courses for every management consultantAsen Gyczew
As a management consultant you have to master some vital skills that will help you survive the first 2 years of your work. Some of the have to do with tools (Excel, Presentations). Others with your productivity and skills (financial modeling, business modeling). In this presentation you will find an overview of most important things that you have to master along with suggested courses that I recommend taking.
How amazon Works. - Supply chain management.PankajWagh26
Amazon started in 1995 selling books from Jeff Bezos' garage. It now sells a huge variety of products online. Amazon uses a hybrid supply chain model, delivering some products itself and using other logistics firms to deliver marketplace products. It has a large data warehouse running on HP servers with Oracle software to store customer and product data. Amazon also prioritizes security, encrypting customer information and credit cards during checkout. It has been successful in expanding product offerings through partnerships with other retailers and sellers.
Case Study on Alibaba, Alipay and O2O model and swot analysis , ..etc, IIT Ropar Strategy and online marketing. Important acquisitions by alibaba and their significance in alibaba eco-system.
The document discusses and compares the e-commerce business models of Amazon and Walmart. It describes how both companies use Porter's value chain and competitive forces models to gain competitive advantages. Specifically:
- Amazon focuses on convenience, a large product selection, personalized recommendations, and building trust/loyalty with customers. Walmart emphasizes efficient logistics and strong supplier relationships to maintain low prices.
- While Walmart's model revolutionized supply chain management, Amazon's model may be stronger as e-commerce is its core business and it offers richer shopping features and content.
- The document analyzes factors like cost management, growth strategies, and technology investments that have contributed to the success of both companies, but the user
The document discusses supply chain control towers, which provide transparency and real-time exception management across the value chain through a holistic view of the end-to-end supply chain. A control tower brings together functionality from across the enterprise to provide the right information to the right people at the right time. It acts as a single point of contact and integrator of information between multi-location, multi-party systems. Benefits include reduced costs, accurate demand planning, increased visibility and on-time deliveries, and improved decision-making through monitoring of key performance indicators. The control tower fits within existing systems and processes to identify gaps and opportunities for improvement.
This document discusses various approaches to measuring supply chain performance, including the Balanced Scorecard, SCOR model, Logistics Scoreboard, activity-based costing, and economic value added. It provides examples of performance measures that can be used across different areas of the supply chain, including customer service, processes, purchasing, manufacturing, logistics, administration, and marketing. Key frameworks like the Balanced Scorecard emphasize the importance of using a mix of financial and non-financial metrics to evaluate performance from multiple perspectives.
This document provides an overview of Sales & Operations Planning (S&OP), a centralized planning process that aims to align demand, supply, and financial plans across all levels of an organization. S&OP differs from traditional functional planning approaches by taking a holistic view and involving senior management to reach consensus on a single integrated plan. The presentation describes the typical S&OP process, which involves monthly meetings to review data, develop demand and supply plans, identify issues, and make decisions. Critical success factors for effective S&OP implementation include top management involvement, structured routine meetings, cross-functional participation, and integrated planning technology. Benefits of S&OP include improved goal alignment, communication, inventory management, and revenue predictability.
Distribution / Logistics for Management ConsultantsAsen Gyczew
This presentation will provide you an insight into logistics / distribution issues that you may come across during a consulting project. The presentation is designed for people who want to become management consultants, business analysts or have to run and optimize supply chain on daily bases. In the presentation you will learn 5 things:
1. What is the goal of Distribution / Logistics system
2. What are the basic laws of distribution
3. What different types of distribution you can use and what are their pros and cons
4. Where you can find savings in Distribution / Logistics
5. What are the typical problems in Distribution / Logistics.
The presentation is based on my 14 years of experience as a consultant in top consulting companies and as a Board Member responsible for strategy, improvement and turn-arounds in biggest companies from Retail, FMCG, SMG, B2B sector that I worked for. On many occasions I had to optimize the whole supply chain side of the businesses I was responsible for. On the basis of what you will find in this course I have trained over 100 consultants, business analysts and managers who now are Supply Chain Directors, Operational Directors, COO, Investment Directors
As a business analyst or a management consultant you have to master some vital skills that will help you survive the first 2-3 years of your work. Some of the have to do with tools (Excel, Presentations). Others with your productivity and skills (financial modeling, business modeling). You also have to learn tools techniques and frameworks that will help understand faster the business and provide more value. In this presentation you will find an overview of most important things that you have to master along with suggested courses that I recommend taking. They will help you become more efficient and will help you develop your skills and knowledge.
Issues and Trends in Supply Chain ManagementMiles Weaver
This document provides an overview of key concepts in supply chain management. It discusses how supply chains compete rather than individual companies. Modern supply chain management aims to deliver superior customer value at lower overall costs. Key aspects of supply chain management covered include procurement, logistics, variability and risks, the need for resilience and agility, lean practices, and the importance of integration and strategic partnerships. The document also discusses outsourcing, offshoring, and the need for sustainable supply chain management.
The document discusses strategies for multi-channel retail and digital transformation in the retail industry. It covers several areas including retail propositions, customer segmentation and offers, analytics and insights, merchandising and point-of-sale systems, and developing an integrated multi-channel retail strategy and architecture. The document emphasizes enhancing the customer experience across channels through improved customer profiling, personalization, and loyalty programs.
Supply Chain Management - Supply Chain Management for E Commerce In India Edureka!
The document provides an overview of supply chain management and its importance for e-commerce businesses. It discusses key concepts like the evolution of supply chain management and the need for electronic supply chain management. Specific examples like Flipkart and Amazon's supply chain models are examined. The document also explores supply chain challenges in India, career opportunities in supply chain management, and Edureka's supply chain management certification course.
EL-Revolution plans to open an electronics retail store using a unique Smart Shopping Cart System (SSCS) to revolutionize the shopping process. The SSCS tablets attached to shopping carts will use GPS and an internet browser to help customers locate products, compare options, and call sales associates for assistance. This is expected to make shopping easier and reduce staffing costs. The business seeks $2,099,100 CAD in investment and plans to open its first store near public transit in Toronto in August 2015. Financial projections estimate strong profitability over three years of operation.
This document outlines the development of an e-commerce management system as a student project. It describes the system being developed to fulfill requirements for a bachelor's degree. The student declares the work is their own and was developed under a supervisor. The supervisor and department head then approve the project. It provides an introduction to the project, describes the literature review conducted, and outlines the waterfall methodology being used.
Digitization in supply chain managementHae-Goo Song
Many people are stressing the importance of digitization in SCM. Haven't we been trying to represent the real supply chain on the digital model for the last 25+ years? What's really new to supply chain management if we implement the digital enterprise? More importantly, what's the real opportunities from the supply chain management perspective?
In this presentation, we will share an overview on supply chain management, various aspects of SCM like suppliers, strategies, process tools and supply chain dynamics. We will talk about value chain, outsourcing, vertical integrations, make or buy decisions and virtual corporations.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
Production Planning for Management Consultants & Business AnalystsAsen Gyczew
A practical guide on how to do analyses during consulting projects
What is the aim of this presentation?
Consulting firms are hired very often to help with Supply Chain and Production. During such projects, you will quite often have to look at the production planning and optimize it. Optimizing production planning will require a good understanding of what drives production capacity, as well as how production can impact the costs in the whole supply chain. In this presentation, I will teach how to perform fast and efficiently different types of analyses related to production planning.
In the presentation you will learn the following things:
1. What the production capacity depends on and how to estimate it
2. How to find optimal production batches for different products in Excel that will minimize costs in the whole supply chain
3. How to plan production capacity for the future
4. How and when to use different methods for production planning
This presentation is based on my 15 years of experience as a consultant in top consulting firms and as a Board Member responsible for strategy, performance improvement, and turn-arounds in the biggest firms from Retail, FMCG, SMG, B2B, and services sectors that I worked for. I have carried or supervised over 90 different performance improvement projects in different industries that generated in total 2 billion of additional EBITDA.
For more check the following course: https://bit.ly/ProductionPlanningAsen
IKEA is the largest furniture retailer in the world known for its low-cost, functional home furnishings. IKEA achieves low prices through cost-cutting solutions throughout its supply chain and retail operations without compromising quality. IKEA stores are designed to immerse customers in the shopping experience through interactive showrooms and by encouraging self-service to reduce costs. IKEA's culture emphasizes cost-leadership through efficient global sourcing and logistics, flat-pack assembly, and large suburban store formats.
7-Eleven Japan operates several distribution centers that serve store areas and deliver fresh products with less lead time to reduce inventory and logistics costs. The distribution centers contain systems that shorten order cycle times to provide fresh, high quality products to customers from various temperature-controlled suppliers in a timely manner. This supply chain management system allows 7-Eleven to pursue competitive strategies around supply chain efficiency and responsiveness.
Top 10 courses for every management consultantAsen Gyczew
As a management consultant you have to master some vital skills that will help you survive the first 2 years of your work. Some of the have to do with tools (Excel, Presentations). Others with your productivity and skills (financial modeling, business modeling). In this presentation you will find an overview of most important things that you have to master along with suggested courses that I recommend taking.
How amazon Works. - Supply chain management.PankajWagh26
Amazon started in 1995 selling books from Jeff Bezos' garage. It now sells a huge variety of products online. Amazon uses a hybrid supply chain model, delivering some products itself and using other logistics firms to deliver marketplace products. It has a large data warehouse running on HP servers with Oracle software to store customer and product data. Amazon also prioritizes security, encrypting customer information and credit cards during checkout. It has been successful in expanding product offerings through partnerships with other retailers and sellers.
Case Study on Alibaba, Alipay and O2O model and swot analysis , ..etc, IIT Ropar Strategy and online marketing. Important acquisitions by alibaba and their significance in alibaba eco-system.
The document discusses and compares the e-commerce business models of Amazon and Walmart. It describes how both companies use Porter's value chain and competitive forces models to gain competitive advantages. Specifically:
- Amazon focuses on convenience, a large product selection, personalized recommendations, and building trust/loyalty with customers. Walmart emphasizes efficient logistics and strong supplier relationships to maintain low prices.
- While Walmart's model revolutionized supply chain management, Amazon's model may be stronger as e-commerce is its core business and it offers richer shopping features and content.
- The document analyzes factors like cost management, growth strategies, and technology investments that have contributed to the success of both companies, but the user
The document discusses supply chain control towers, which provide transparency and real-time exception management across the value chain through a holistic view of the end-to-end supply chain. A control tower brings together functionality from across the enterprise to provide the right information to the right people at the right time. It acts as a single point of contact and integrator of information between multi-location, multi-party systems. Benefits include reduced costs, accurate demand planning, increased visibility and on-time deliveries, and improved decision-making through monitoring of key performance indicators. The control tower fits within existing systems and processes to identify gaps and opportunities for improvement.
This document discusses various approaches to measuring supply chain performance, including the Balanced Scorecard, SCOR model, Logistics Scoreboard, activity-based costing, and economic value added. It provides examples of performance measures that can be used across different areas of the supply chain, including customer service, processes, purchasing, manufacturing, logistics, administration, and marketing. Key frameworks like the Balanced Scorecard emphasize the importance of using a mix of financial and non-financial metrics to evaluate performance from multiple perspectives.
This document provides an overview of Sales & Operations Planning (S&OP), a centralized planning process that aims to align demand, supply, and financial plans across all levels of an organization. S&OP differs from traditional functional planning approaches by taking a holistic view and involving senior management to reach consensus on a single integrated plan. The presentation describes the typical S&OP process, which involves monthly meetings to review data, develop demand and supply plans, identify issues, and make decisions. Critical success factors for effective S&OP implementation include top management involvement, structured routine meetings, cross-functional participation, and integrated planning technology. Benefits of S&OP include improved goal alignment, communication, inventory management, and revenue predictability.
Distribution / Logistics for Management ConsultantsAsen Gyczew
This presentation will provide you an insight into logistics / distribution issues that you may come across during a consulting project. The presentation is designed for people who want to become management consultants, business analysts or have to run and optimize supply chain on daily bases. In the presentation you will learn 5 things:
1. What is the goal of Distribution / Logistics system
2. What are the basic laws of distribution
3. What different types of distribution you can use and what are their pros and cons
4. Where you can find savings in Distribution / Logistics
5. What are the typical problems in Distribution / Logistics.
The presentation is based on my 14 years of experience as a consultant in top consulting companies and as a Board Member responsible for strategy, improvement and turn-arounds in biggest companies from Retail, FMCG, SMG, B2B sector that I worked for. On many occasions I had to optimize the whole supply chain side of the businesses I was responsible for. On the basis of what you will find in this course I have trained over 100 consultants, business analysts and managers who now are Supply Chain Directors, Operational Directors, COO, Investment Directors
As a business analyst or a management consultant you have to master some vital skills that will help you survive the first 2-3 years of your work. Some of the have to do with tools (Excel, Presentations). Others with your productivity and skills (financial modeling, business modeling). You also have to learn tools techniques and frameworks that will help understand faster the business and provide more value. In this presentation you will find an overview of most important things that you have to master along with suggested courses that I recommend taking. They will help you become more efficient and will help you develop your skills and knowledge.
Issues and Trends in Supply Chain ManagementMiles Weaver
This document provides an overview of key concepts in supply chain management. It discusses how supply chains compete rather than individual companies. Modern supply chain management aims to deliver superior customer value at lower overall costs. Key aspects of supply chain management covered include procurement, logistics, variability and risks, the need for resilience and agility, lean practices, and the importance of integration and strategic partnerships. The document also discusses outsourcing, offshoring, and the need for sustainable supply chain management.
The document discusses strategies for multi-channel retail and digital transformation in the retail industry. It covers several areas including retail propositions, customer segmentation and offers, analytics and insights, merchandising and point-of-sale systems, and developing an integrated multi-channel retail strategy and architecture. The document emphasizes enhancing the customer experience across channels through improved customer profiling, personalization, and loyalty programs.
Supply Chain Management - Supply Chain Management for E Commerce In India Edureka!
The document provides an overview of supply chain management and its importance for e-commerce businesses. It discusses key concepts like the evolution of supply chain management and the need for electronic supply chain management. Specific examples like Flipkart and Amazon's supply chain models are examined. The document also explores supply chain challenges in India, career opportunities in supply chain management, and Edureka's supply chain management certification course.
EL-Revolution plans to open an electronics retail store using a unique Smart Shopping Cart System (SSCS) to revolutionize the shopping process. The SSCS tablets attached to shopping carts will use GPS and an internet browser to help customers locate products, compare options, and call sales associates for assistance. This is expected to make shopping easier and reduce staffing costs. The business seeks $2,099,100 CAD in investment and plans to open its first store near public transit in Toronto in August 2015. Financial projections estimate strong profitability over three years of operation.
This document outlines the development of an e-commerce management system as a student project. It describes the system being developed to fulfill requirements for a bachelor's degree. The student declares the work is their own and was developed under a supervisor. The supervisor and department head then approve the project. It provides an introduction to the project, describes the literature review conducted, and outlines the waterfall methodology being used.
Nowadays customers need to stand in a queue in supermarkets for billing. So here we are introducing a service application by the name of “QueueLess”, its basically self-billing system.
ZALORA is the leading online fashion retailer in Southeast Asia and Australia, addressing a market worth over €60 billion. It has over 1.5 million customers and ships over 1 million items per month. ZALORA offers top global brands and private label fashion at affordable prices. It has built scalable regional operations with localized websites, payments, logistics and customer service to provide a best-in-class customer experience. ZALORA is backed by prominent global investors and led by an experienced international management team.
When a consumer enters a supermarket/retail outlets/Malls he has to spend a lot of time waiting in the queue for checkout. There is an overwhelming need for businesses to value customers’ time and install more efficient checkout systems to improve the efficiency of queues and waiting lines.Here the proposed product will enable a consumer or buyer shopping in a retail shop/mall/outlets self-shopping so that he can do his own billing the products he bought using self-checkout machine.Here we are targeting at Retail market focusing Malls/Super markets/Retail Outlets focusing India & Middle East market.Customers want fast checkout systems. Retailers are always searching for ways to improve store checkout systems. Super markets in India & Middle east are not equipped with self-shopping facility. This gives us a unique opportunity in positioning the product into the target market.
The document outlines Shopclues' strategy to position itself as a one-stop online shopping destination. It discusses situational analysis, goals of increasing revenue and traffic while decreasing abandonment rates. Core competencies include creativity, merchandising and payment options. Strategic assets include employees and a large user base. Target customers are defined as measurable, substantial, accessible and differentiable. Goals, stakeholders, value proposition, products/services, pricing, promotion, distribution and evaluation metrics are also summarized.
Retail Omni Channel Commerce Platform IndustryAryanRaj496746
Retail omni channel commerce platform has gain popularity in recent times. It helps companies to manage their customers' data and manage their needs easily. In this report, you will find an introduction about retail omni channel commerce platform, latest news in industry, and detail about Delvens' market research report on global retail omni channel commerce platform market.
Advertising Platform for the Open Internet FriederikeE
This presentation discusses Criteo's vision to build an advertising platform for the open internet. It summarizes how the internet ecosystem has changed in recent years with increased presence of large companies. Criteo aims to provide strategic partnership to advertisers through its data assets and products. It addresses all stages of shopper journey from acquisition to conversion to re-engagement through various solutions. Criteo is transforming its go-to-market approach and providing self-service capabilities to better serve clients across different market segments.
Comprehensive Guide to Grocery Delivery App Development: Key Steps and Best P...Lucy Zeniffer
Unveiling the secrets to a successful grocery delivery app! This guidebook dives into the key stages of development, from crafting your concept to launch. Learn best practices for design, features, and navigating the competitive landscape. Get your grocery delivery app on the fast track to success!
The document proposes a supply chain solution for supermarkets in Bangladesh to address issues with consumers' shopping experiences. It involves setting up warehouses around the country to source products locally and eliminate middlemen, an internal database to manage inventory and online/call center ordering, and distribution of products from warehouses to outlets and customers. The total estimated cost of implementing this solution over five years is $22.5 million. Key aspects include establishing online shopping, a call center, premium memberships with benefits, and expanding business outside of Dhaka. Adopting this integrated supply chain is positioned to improve supermarkets' competitiveness in Bangladesh.
DEFINING THE FUTURE READY ORGANISATION
Shopping is potentially the area of human behaviour that has been most widely changed by digital technology. Today’s shopper expects their experience to be invisibly shaped around them, at any time, at their fingertips. This report explores how.
The rise of E-Commerce has heightened the need for retail property owners and shopping centre managers to maximise the value of their assets.
Experian FootFall’s Site Analytics for Shopping Centres has been created specifically for the retail property sector, to create greater understanding of consumer behaviour and pinpoint where return on investment is and isn’t being generated.
We recognise that improving asset performance involves a lot more than just footfall and tenant sales. In fact, our platform captures all of your business data, giving you true insight into what is affecting performance – such as footfall, sales, costs, staffing, weather, marketing, car-parking and commercialization.
New Site Analytics interface for mobile – empower centre managers to make actionable real-time decisions that drive centre performance.
The retail sector has never been more competitive, so it’s essential to understand what’s behind every dip or hike in sales within your business.
Experian FootFall’s Site Analytics for Retailers scientifically monitors and accurately analyses in-store customer behaviour to help retail businesses pinpoint areas where profits can be improved.
Our unique retail technology and analysis solutions enable retail businesses to identify and understand customer shopping habits, to drive performance. You can pinpoint profit opportunities in areas such as customer conversions, queue management, sales, marketing and merchandising.
New Site Analytics interface for mobile – empower store managers to make actionable real-time decisions that drive store performance.
The document contains 10 multiple choice questions about supply chain management concepts from an APICS exam. The questions cover topics like the basic elements of a supply chain, objectives of inventory management, and aggregate inventory management. Sample answers are provided that reference a textbook on materials management.
Machine learning and the Elastic Stack: Everywhere you need itElasticsearch
This document discusses machine learning and the Elastic Stack. It begins with some forward-looking statements about future offerings, expected performance, and uncertainties. It then discusses how machine learning can be used for anomaly detection in time series data to identify patterns and unusual behavior. Different types of time series anomaly detection models are described, including single metric, multi-metric, and population analysis models. The presentation concludes with a brief demo of machine learning in the Elastic Stack.
- Best Buy is undergoing a strategic transformation of its supply chain to become more customer-centric and efficient in response to changing customer behaviors and trends in the retail industry.
- It is shifting from a push-based to a pull-based supply chain model with more tailored assortments and one unified forecast to better meet customer needs.
- A key part of the transformation involves deploying RFID technology to improve the customer in-store experience through more accurate inventory tracking and faster checkout.
This document discusses challenges faced by retailers and how a sample application demonstrates using a service-oriented architecture to address them. The application integrates disparate retail applications through loosely coupled web services. It transfers data from stores to enterprises in real-time using industry standards. The goals are to demonstrate integration of applications using web services, use of standards, ease of building services on Microsoft platforms, and composing dashboards for managers. Key benefits are using standards to create an extensible solution that is loosely coupled for agility and prepackaged technologies for incremental adoption.
The Cornerstones of Oracle Retail StrategyOracle Retail
Presentación hecha por Jeff Warren, en el evento de Oracle Retail Forum Mexico - #ORFMexico - sobre: The Cornerstones of Oracle Retail Strategy (en inglés)
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Inspire@eLC Chapter 4 - How Data Analytics Transforming Digital Marketing on 7 October 2022 by Mr. Ralph Szeto, Chairman, Hong Kong Association of Interactive Marketing
Inspire@eLC Chapter 4 - How Data Analytics Transforming Digital Marketing on 7 October 2022 by Mr. Saron Leung, Industry Head of Financial Services, Google Hong Kong
Digital Oasis is a Hong Kong-based technology company that specializes in innovative electronic products using patented material sound and conduction technologies. They design and manufacture thin, light audio devices that can play sound through materials like metal and can be painted with customizable designs. Their products include smart home speakers and sound wall panels for home theaters that combine audio and decorative art.
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This document summarizes the results of a vulnerability assessment performed on the networks of 6 schools by HKT. It found that around 25% of systems had web services, with an average risk score of 54 and scores ranging from 20 to 78. Manual review found that 33% of vulnerabilities were high or critical risks. Common high risk issues included SQL injection, cross-site scripting, and outdated software with known vulnerabilities. The document discusses ongoing challenges in security management like complexity, recruitment, and funding. It proposes a security-centric approach with centralized monitoring, automation, and remote support provided by a managed security service partner.
This document summarizes a presentation about assessing and managing school network security. It discusses the results of vulnerability assessments conducted on 50 school websites, which found over 110 critical vulnerabilities. The top issues were SQL injection, cross-site scripting, and outdated components. Managing security is challenging due to increasing systems, data, and user touchpoints. Trends include taking a security-centric approach across the network and adopting comprehensive managed security services. Key aspects of security management are people, technology, process and having a security operations center for monitoring, alerting and incident response.
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The document discusses security challenges and prevention measures for schools. It summarizes findings from a UK cyber security audit of 432 schools, which found that 83% experienced cyber incidents. While most schools had antivirus and firewalls, only 45% included IT services in risk assessments. The document also outlines common attacks schools face like phishing, ransomware, and data breaches. It provides prevention tips and emphasizes the importance of a holistic security approach involving people, processes, and technology.
The document summarizes the findings of a penetration test project conducted on the websites and applications of over 30 schools. It identifies over 240 critical vulnerabilities across the schools, including exposed personal data, outdated software with known vulnerabilities, and SQL injection issues. Recommendations include encouraging software vendors to provide ongoing patches, implementing regular vulnerability scanning, and ensuring systems and software are regularly updated to the latest versions. Best practices for schools outlined in the document include implementing firewalls, regular backups, web application firewalls, and security awareness training for practitioners.
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ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
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His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
How to Add Chatter in the odoo 17 ERP ModuleCeline George
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
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This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
2. 02
CONTENTS
DISCLAIMER
This presentation and subsequent discussions may contain forward-looking statements and information that involve risks, uncertainties and
assumptions. Forward-looking statements are all statements that concern plans, objectives, goals, strategies, future events or performance and
underlying assumptions and other statements that are other than statements of historical fact, including, but not limited to, those that are identified by
the use of words such as "anticipates,'' "believes,'' "estimates,'' "expects,'' "intends,'' "plans,'' "predicts,'' "projects'‘, “target” and similar expressions.
The information included is solely for the use in this presentation and certain information has not been independently verified. No representations or
warranties, expressed or implied, are made as to, and no reliance should be placed on, the fairness, accuracy, completeness or correctness of the
information or opinions presented or contained in this presentation. The performance and the results of operations of the Group contained within this
presentation are historical in nature, and past performance is no guarantee of the future results of the Group. Any forward-looking statements and
opinions contained within this presentation are based on current plans, estimates and projections, and therefore involve risks and uncertainties. Actual
results may differ materially from expectations discussed in such forward-looking statements and opinions.
Certain information in this presentation is extracted from Google Analytics and rounded to the nearest thousand. The computation method and basis of
which have not been verified. The data could be overlapping (a) between different type of devices among TV Programme Platform and among Online
Shopping Platform if the same user using more than one devices for browsing our Online Shopping Platform at the same time; (b) or the same user using
HKTVmall app to browse the HKTVmall web-page; (c) if the same user using the same device to browse the online shopping mall through different
channels/medias on the same device. The information for the same period can be changed at different point of time when capturing the data as Google
Analytics performs the analysis on sampling basis. According to Google Analytics, the definition of “User” is “Users that have had at least one session
within the selected date range, which includes both new and returning users.” The above data are unaudited and are not indicative of the Company’s
business performance, financial condition or growth prospect. Readers should not place reliance on these data.
For figures generated from internal systems and relevant platforms, which were rounded up to nearest integral percentage or thousand, are unaudited
and for reference only.
We are not required to correct or update any such statement or information to either reflect events or circumstances that occur after the date the
statement or information is made or to account for unanticipated events or otherwise.
2
4. HKTV’s Mission
In Hong Kong
To maintain Hong Kong as
the “Shoppers’ Paradise”
To bring technology into HK
retail
Beyond Hong Kong
To be an “Technology Enabler” to
commercialise our inhouse systems,
providing an end-to-end technical
solution to other market players
5. Full Service Marketplace
HKTVmall carrying over
1,000,000 product items
~570,000 Sq. Ft. Automated
Fulfilment Centers
Largest HK Residential
Distribution Network
~350 Trucks in operation
~89 O2O Shops
& 4 Supermarkets
Business Process Optimization By Leveraging Technology
6. 20,000+ Brands Available in HKTVmall
The Largest Online Shopping Mall in Hong Kong
- Offering over 1,000,000 product choices in 14 categories from more than 20,000 brands
& partnering with over 5,500 merchants and suppliers
7. A “combined model” to compete against “grocery-only model”
A shopping mall model to compete against an e-shop
Value Creation - Freedom of Choice
8. -20.00%
-15.00%
-10.00%
-5.00%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
Value of Retail Sales (Supermarket Type) YOY %
Value of Retail Sales (Department Store Type) YOY %
HKTVmall GMV YOY %
Outperformed Overall Retail Market
Source : Report on Monthly Survey of Retail Sales – issued by Census and Statistics Department Hong Kong Special Administrative Region
Remarkable Growth
Remains throughout
Economic Downturn
D
D
D
D
S
S
S
S
D
S
Jan 2022
Q1 Q2 Q3 Q4
S
D
9. Sustainable Growth Agile by
Unavoidable Structural Change in Consumer Behavior
Source: GMV on Order Intake and Average Daily Order – Internal platform and system
Gross Merchandise Value (“GMV”) on order intake represents the total gross sales dollar value for merchandise sold through a particular marketplace over a certain timeframe, before
deduction of any discounts offered by the marketplace, rebate used, cancellation and returns of merchandise sold.
Average Daily
Order
Average Daily
GMV on Order
Intake (HK$mn)
10. Growing Purchase Population in Hong Kong
22.6% HK population aged between 20-74 made purchases at HKTVmall in 2021
14 times in 6 years’ time
Source: Internal System
1. Source: Population by Sex and Age Group as published by the Census and Statistics Department, The Government of Hong Kong Special Administrative Region
(https://www.censtatd.gov.hk/en/web_table.html?id=1A)
11. Full Service Marketplace
HKTVmall carrying over
1,000,000 product items
~570,000 Sq. Ft. Automated
Fulfilment Centers
Largest HK Residential
Distribution Network
~350 Trucks in operation
~89 O2O Shops
& 4 Supermarkets
Business Process Optimization By Leveraging Technology
12. • No appliable system available in the market
• 3rd party development totally failed (wasted $millions & 9 months)
• They didn’t understand the need
• Developed in India and Mainland
Our “Evolving” App & System Design
13. • A pass-through model
• Same as “Finger Shopping” – how can we do better
• Over-confident on “HKTV” brand
• “Pass-through” model failed, started buy-and-sell model
few months later
Merchants Customers
Platform
Our “Evolving” Business Model
14. • Lack of experience
• Difficult to forecast the sales & resources allocation
• Keep relocating and expanding the warehouses
(from 15,000 to 500,000 sq ft in past 6 years)
Our “Evolving” Warehouses
18. 1 Customer places order on
online shopping mall.
3
Items in an order are consolidated and
sorted according to delivery route
through automated robotics.
4
Order is routed to customer’s home /
office or self pick-up points, including
self-operated O2O shops, retail partner
shops, gasoline stations and e-lockers.
Merchants
Self-owned Warehouse
(AGV, Carousel System, Pick by Light System)
Upon receiving customer’s
order, merchants deliver
the items to HKTVmall
depot centre.
Goods are picked & packed from HKTVmall
self-owned inventory.
Parcels are transported by efficiently managed
trucks with optimized routes, cabin temperature
and humidity monitoring.
5
E-Lockers
Gasoline Station
Customer’s
Home & Office
Self-operated
O2O Shop
Depot Centre
(Sorting System)
Retail
Partner Shop
2b
2a
HKTVmall is the Entire End-to-End Journey for Customers
- eCommerce is more than an User Interface
19. ~570,000 sq. ft. Automated Fulfilment Centers
Kwai Chung
Frozen/Chilled Food Factory
NEW Tsing Yi
Frozen Food Warehouse
Tseung Kwan O HQ
eFulfilment Center
- Strategic locations and functions for full range of products and complementary support
Tsing Yi
eFulfilment Center
Tuen Mun
Distribution Centre
20. Traditional Retailing
Man to Goods
New Retailing
Goods to Man
Scalable Fulfilment Centres & Automation
- Scalability, Cost Efficiency & Accuracy
21. Key Metrics
Operation 364 x 16
Manpower
120 workers x 2 shifts
Daily Order 35,000
Footprint 140,000 sq. ft.
Daily Pick Item ~400,000
Basket Size ~$500
Scalable Fulfilment Centres & Automation
Carousel System
22. Key Metrics
Operation 364 x 16
Manpower
120 workers x 2 shifts
Daily Order 35,000
Footprint 140,000 sq. ft.
Daily Pick Item ~400,000
Basket Size ~$500
Scalable Fulfilment Centres & Automation
Automated Guided Vehicle System (AGV)
23. Key Metrics
Operation 364 x 16
Manpower
120 workers x 2 shifts
Daily Order 35,000
Footprint 140,000 sq. ft.
Daily Pick Item ~400,000
Basket Size ~$500
Scalable Fulfilment Centres & Automation
Sorting System
24. Full Service Marketplace
HKTVmall carrying over
1,000,000 product items
~570,000 Sq. Ft. Automated
Fulfilment Centers
Largest HK Residential
Distribution Network
~350 Trucks in operation
~89 O2O Shops
& 4 Supermarkets
Business Process Optimization By Leveraging Technology
25. Chilled Compartment
(0-4°C)
Frozen Compartment
(-18°C )
Ambient
Compartment
3-Temperature Compartment Truck
- Deliver different items at once, providing convenience & helping customers to save waiting time for
delivery
26. Temperature & Packing
Check when receiving from
merchants
Trucks Equipped with
Proper Temperature
Compartments
Storage in Isolation
Bag with Ice Pack
Embedded Beacon
Connecting to Delivery
Device
Enhanced Service Levels with Technology
- Stringent Control on Frozen & Chilled Food Delivery
27. Enhanced Service Levels with Technology
- Real-time Truck Monitoring System
• Real time temperature monitoring
• Door Open time
• Fast track of delivery progress
28. Phase I (by end of 1H 2022)
Enhanced Service Levels
- Pledge to Offer the Best Last Mile Delivery
Order by 1pm
Will be Delivered by
Next Day
Phase II (1H 2023)
Order by Midnight
Will be Delivered by
Next Day
• Earlier order cut-off time
• Additional 40 delivery trucks in
operation
• Expanding fulfilment facilities by
additional 150,000 – 200,000 sq. ft.
• Stock existing 85% SKU in our
warehouse
29. O2O Strategy
Offline Physical Stores (average ~350 Sq. Ft.)
Visibility,
Trust &
Customer
Acquisition
Customer
Service
Retail Sales &
HKTVexpress
In-store
Pick-up
Walking Distance
Distribution Hub
Online Marketplace
One-stop Online
Shopping Platform
Order
Placing
Showrooming
Product Diversity
Core Business & Profit Center Complementary to Online
30. Dec
2017
Dec
2018
Dec
2019
: 1
: 15
: 39
: 60
Expanding Offline Pick-Up Format Covering 220+ Points
Dec
2016
HKTVmall O2O Shops including 4 HKTV Supermarkets
Win-Win Outsourced Pick-up
Partners
Now:
Outsourced Pick-up points: 19
Now
:68
Now:
E-lockers: 110
Dec
2020
:93
Dec
2020
Dec
2021
NOW
: 68
: 93
: 93
* As of 4 Aug 2022
32. START
2014
The journey commenced in 2014 when HKTV started
developing the e-commerce platform – HKTVmall.
2018
2019
2020
Feb
Ecommerce
Core Platform
Feb
EXCHANGE
Communication Channel
with Merchants
2015
2016
Apr
OIX
Order Information
Exchange
Nov
DDRS
Dynamic Delivery
Route System
Nov
SSO
Single Sign-On
(Internal)
2017
Oct
1st WMS
Warehouse Management System
integrated with automated
robotics
Feb
AGV WMS
Automated Guided
Vehicle Warehouse
Management
System
May
1st API Partner
for Citi Pay with Points
- built in 88 days,
provide API
Jun
1st enabler
for HSBC P2P
wallet for B2C
platform, provide
API
Feb
FWMS
Frozen
Warehouse
Management
System
Jun
MMS
Merchant
Management
System
Jun
LGWMS
Large Goods
Warehouse
Management
System
Dec
Launch of Digital
Insurance products
on HKTVmall, provide
API
Dec
IMAX
Inventory
Material Exchange
Jan
2nd WMS
Warehouse Management System
integrated with automated robotics
Sept
PSOS
Physical Shop Operation
Supporting System
Jun
Citibank’ s Direct
Payment Channel by
Cobrand Card, provide
API
Sept
HKTVpay
Pass through E-wallet
function embedded in
HKTV mobile App
Sept
ODS
Outsourced Driver
System
Oct
Takeaway
Launch of takeaway
function in HKTV Mobile
App
Jul
HSS
Mass Messaging, Email & App
Notification Blasting System
Jul
Push Server
App Notification
Blasting System
Dec
MABS
Merchant Ad Booking
System
Aug
Chatbot
Conversational AI
Sept
Merchant
Single Sign-On
Dec
CSIS
Customer Support Integrated
System
Oct
HKTVmall Lite
Mobile App for Golden
Age Users
Feb
PSS
Package Sorting
System
Aug
Super Follow
Launch of “Follow” button to
acquire loyal customers
Nov
Community
Interactive communication platform
between merchants, customers and
marketplace operators
Nov
Open Databank
1st and largest to open data
bank on merchants & consumers
in HK
Aug
POS
Point of Sale
Mar
Real-time API Connection
to Merchant WMS
Solution Journey
Building and End-to-End Solution from Scratch
33. Fully Devoted to Digital Ecosystem
- A traffic driver and go-to digital platform for customers and merchants. A digital eco-system is a dynamic,
ever-evolving integration of all digital channels that ensure the total experience for customers and real-time data collection.
Content &
Entertainment
Digital
Lifestyle
Smart
Mobility
Social
Engagement
Customers
HKTVmall
Merchants
Dynamic
Landing
Page
HKTVLive
Digital
Insurance
Financial
Products
EcoMart
Open
Databank
Elderly App
Social
Commerce
HKTVexpress
34. Open Databank – Unleashing the Potential of Big Data
Jan 2021
Open Databank
officially launched
on Jan 13
May
HKTV Ad ID converted & inserted
into Salesforce Marketing Cloud for
CRM / retargeting (eDM, App push
notification, HSS message center)
Sep
Integration with HSBC for
HKTVmall Merchant Digital
Trade Financing Project
Nov
Completed Integration with
HKMA CDI for 1-year pilot
(blockchain & datanote)
2,007
Active Merchant
Users
97
Academic
Users
Engaged Institutions :
HKU, CUHK, HKUST,
National University of
Singapore
35. Open Databank for Intelligent CRM
eDM App Notification
Message
Center
Retrieve Customer Ad
ID for Target Marketing
HKTVmall In-mall Ads
External Platform
01
01
02
02
36. HKTVexpress - Redefine Supermarket with 3-in-1 Model
HKTVmall Supermarket
Retailing
Retailing
HKTV
express
HKTV
express
01
03
Online
Pick-up
Online
Pick-up
02
24-hour “HKTVexpress”
service to serve fast delivery
for households nearby
Extending offline-to-
online convergence
strategy of new retailing
Currently operating
4 HKTVmall Supermarkets
with more than 8,000
square feet
01
02
03
37. Over 42,000 Views
21X GMV Increment*
Over 37,000 Views
60X GMV Increment*
*Compared with Daily Average GMV of past 30 days
Fuelled eCommerce Model with Live Shows
38. Social Commerce as the New Power for Customer Engagement
Customized
Recommendation
Encourage user generated
content to increase customer
interaction, generate more
traffic, explore good quality or
new products on HKTVmall
Explore Something New
“Stickiness to our Apps”
“Customer Loyalty”
“Community”
“Hot topics & Trends”
“Traffic”
“Interaction”
39. HKTVmall Lite – Benefit Every Range of Customers with Technology
• Easy to use Lite App for golden age
• Account & payment linkage between family
members
• The most loyal customer group
• Core customers for the 2 supermarket chains
(shake their fundamental)
40. Classified platform - Eco Mart to sell pre-owned items and services,
encourage sustainable shopping
• Free C2C Trading Platform, finding a
new master for customers’
excessive items and have a more
sustainable lifestyle
• Support charities and NGOs for
fund raising and volunteer
recruitment
42. Unique Fully Automated Retail Store
• Completed the installation for the first “Fully Automated Retail Store” with
pilot run in software and hardware in full swing
• We are confident that the first several “Fully Automated Retail Stores” will
be launched in UK within this year as planned
• To continue enhancing the functions and technology, we will continue to
invest in technology research and development, including imaging artificial
intelligence and automated picking system
43. Strong Demand
Totally Different Technology Concepts
Amazon Fresh / Tesco
• Installed several hundreds of camera on the ceiling of a normal store
• Using visual analytic technology to analyze every “action” of customers to determine
whether they are buying certain goods and debit credit cards directly
• Bring entry & exit convenience, but no competitive advantage in operating cost
• Require more manpower than a normal store for replenishment and theft prevention
44. Perfect Solution in Cost Efficiency
More Convenience
Customers can place order anywhere &
anytime to save time queuing in
supermarket
More Variety
Our machine can handle everything,
including chilled and ambient goods in all
shapes & sizes
More Savings
No manpower are required to save labour
costs significantly
46. What are the talents we are looking for?
1. We are not looking for “specialists only”
• Not a single skill set could be applied and used over 5 years
Can-do Attitude and High Flexibility
• Passionate to do what they believe
• Open-mind and willing to try what they don’t believe
Resilience
• Not afraid of being criticized, willing to accept the incompetence and eager to
improve it
• Anyone remember how is iPhone 1?