Inspira Software Services Pvt. Ltd. has been successfully operating in the space of enterprise business process automation and information management software product development over a period of 25 years in India and other regions. Today, Inspira Software Services has a product line of enterprise class web based appli-cations which help organizations automate their Sales, Field Service, Project Management, Accounting, Human Resource and Asset Management related processes and activities.

1. Inspira Software Services Pvt. Ltd.
Profile

2. The Beginning
• Inspira Software Services Pvt. Ltd., established in
the year 1991, has been successfully operating in
the space of enterprise business process
automation, information management software
product development and business process
outsourcing services over a period of 25 years.

3. Software as a Service (SaaS)
• Inspira is among the pioneers in cloud based
enterprise application software product
development in India and is also among the first
companies in India to provide managed software
services for hosted cloud based CRM applications.

4. Enterprise Software Services
• Today, Inspira Software Services has a
product line of enterprise class web based
applications which help organizations
automate their Sales, Field Service, Project
Management, Accounting processes and
activities.

5. Core Competene
• Strong competence in Enterprise Software Product
Engineering and support.
• Inspira Software Services has long experience in
development of fairly complex business process
management software and serving extremely
critical 24x7 business operations of enterprise
customers manufacturing cooling and heating
equipment like Pepsico, Middleby Celfrost,
Mitsubishi Electric India, Mitsubishi Heavy
Industries / International Aircon, Carrier,
Manitowoc India, Hitachi, and many others.

6. Association with Pepsico
• Inspira Software Services helped commission
Pepsico’s first call centre in India, in Calcutta, way
back in the year 2001.
• Inspira 15 year association with Pepsico still
continues
• Pepsico’s call centre in Calcutta, operated by their
associate Varun Beverages Limited is currently
using Inspira Software Services web based
Service CRM software for field service
management for about 40,000 visi-cooler and
Pepsi beverage dispensers

7. Association with Carrier
Airconditioning & Refrigeration
• Inspira Software Services helped commission
Carrier’s first call centre in India, in New Delhi, in
the year 2007
• Inspira CRM – Service was used by about 800
users in the Residential and Light Commercial
Division of Carrier, including their Service Dealers,
for management of field services for air-
conditioning products from 2007-2012, till the
division was hived off to form a JV with Midea of
China

8. Business Process Outsourcing Services
• Inspira Sotware Services Pvt. Ltd. is now leveraging it’s decades of
experience in helping organizations build and run customer care
centers and successfully operating call centers for internal
requirements for providing high quality after sales service to it’s
customers.
• Inspira’s call centre is staffed by trained personnel, most of whom
are having technical qualifications and can handle even the needs of
manufacturers of any sophisticated engineering products like
precision air-conditioning and refrigeration systems in a
comprehensive manner.
• Business Process Outsourcing Services may include receiving service
requests / complaints from customers, assigning calls to be attended
to service dealers or company technicians, follow-up with service
dealers / technicians till closure of calls and conducting customer
satisfaction surveys.

9. Some of our Customers

10. The Inspira Advantage
• Deep domain knowledge of Service - CRM and Field
Services
• Extensive experience of working with industry leaders
like Carrier, Pepsico, Mitsubishi, Hitachi, Haier etc. on
Field Service Automation and related call centres
• In house Research & Development Centre for
development of state of the art Software
• Highly trained CRM professionals with technical
knowledge can be engaged for managing India call
centre of leading Multi-National companies

11. End of Presentation on
Inspira Software Services
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