This document discusses innovation in occupational health and safety (OHS) management systems through a design thinking approach. It provides 8 rules for OHS innovation that emphasize understanding user needs, getting real-time feedback, removing unnecessary features, and designing for all users rather than just the lowest common denominator. The document contrasts treating employees as captives versus customers of the OHS system. It also outlines principles of creative confidence like learning from failure, embracing ambiguity, and iterating solutions versus avoiding failure and minimizing ambiguity. Finally, it suggests gathering feedback from employees on how to improve an organization's OHS management system to make it more human-centered.

1. All content and material © 2017 The Interchange Group Pty Ltd
Health, Safety & Wellbeing – The Journey
1
Innovation for OHS

2. All content and material © 2017 The Interchange Group Pty Ltd
This is not a talk about Technology

3. All content and material © 2017 The Interchange Group Pty Ltd
New ideas or methods that lead to new things

4. All content and material © 2017 The Interchange Group Pty Ltd
What were / are the main
influences on your company’s OHS
Management System?
What was your last non-
conformance or opportunity for
improvement?

5. All content and material © 2017 The Interchange Group Pty Ltd
Viable
Business
Desirable
Human
Feasible
Technology
Acceptable
Government
OHS people start here
Innovators start here
This is not a talk about Technology
Mindset and Approach

6. All content and material © 2017 The Interchange Group Pty Ltd
1. Understand the needs/wants of users
2. Start by ignoring government
3. Get real time feedback
4. Remove ‘features’
5. Challenge yourself – who is this useful for?
6. Design for the masses – not the lowest common
denominator
7. Rethink the cost benefit equation
8. Trust your customers
9. Let go of control – let them design
8 Rules for OHS Innovation

7. All content and material © 2017 The Interchange Group Pty Ltd
Innovation through design thinking for OHS
Employee as captive
Employee as customer

8. All content and material © 2017 The Interchange Group Pty Ltd
Creative Confidence
Make It
Learn from Failure
Empathy
Embrace Ambiguity
Optimism
Iterate Iterate Iterate
Unease
Repeat it
Avoid failure
Control
Minimise Ambiguity
Fatalism
Develop develop develop

9. All content and material © 2017 The Interchange Group Pty Ltd
What would people say if you asked
them how to improve your OHS
management system?

10. All content and material © 2017 The Interchange Group Pty Ltd
1
0
How can we improve HSW at
Westpac?
Knows my reality; is
tailored to me
Helps the ‘whole me’
Respects me as a
professional
Allows me to deal with another human
(when I choose to)
Respects my time; adds
value to me
Feedback from Westpac Staff
These become design criteria for any solutions: any change that’s made to the HSW
system needs to be meet these criteria in order to become more human-centred.

11. All content and material © 2017 The Interchange Group Pty Ltd
employee
process or tool
(Richard Coleman)

12. All content and material © 2017 The Interchange Group Pty Ltd