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Prof. Naresh Kumar Malhotra, College of Management, Georgia Institute of 
Technology, USA delivering keynote address at inaugural session. 
ITM School of Business 
2nd International Conference 
‘INNOSERVE-2015’ 
Innovations in Services: 
Strategies for Global Business Excellence 
January 13-15, 2015 
Two Day Workshop 
January 15-16, 2015 
Partial Least Squares Structural Equation Modelling (PLS-SEM) 
Professor Joseph (Joe) F. (Franklin) Hair 
(Kennesaw State University in Kennesaw, Georgia)
ITM University Gwalior is pleased to announce ‘INNOSERVE 2015’, International Conference on Innovations in Services: 
Strategies for Global Business Excellence which will be held at ITM University Gwalior Campus, Madhya Pradesh, 
India from Tuesday January 13 through Thursday January 15, 2015. A doctoral consortium will be held during the day on 
January 14. The conference registration and the opening reception will be held on January 13, with presentations from Monday 
13 to Wednesday, January 15, 2015. 
In the 21st century, companies have to excel in their business 
practices in order to compete in global markets. Business 
excellence is the application of quality management strategies, 
techniques and tools to achieve the world-class performance in 
managing business. Innovation in service industries is a new or 
significantly improved concept that is taken into practice. It can 
be for example a new customer interaction channel, a distribution 
system or a technological concept, strategy for global business 
excellence or a combination of them. A service innovation 
benefits both the service producer and customers and it improves 
its developer’s competitive edge and business excellence. 
Innovations in service industries can also be, new solutions in the 
customer interface, new distribution methods, novel application 
of technology in the service process, new forms of operation with 
the supply chain or new ways to organize, manage services and 
strategy for global business excellence. 
The objectives of the conference are - 
• To provide a special forum to discuss research on “Innovations 
in Services: Strategies for Global Business Excellence” • To 
facilitate sharing research based knowledge among academicians 
and practitioners. 
This will be achieved through multi-disciplinary research based 
idea generation and discussion. The attempt is to bring about 
richness in discussion by encouraging contributions from 
researchers across academic institutions and industry worldwide. 
Areas of Interest 
Papers should broadly address the conference theme and issues 
related to “Innovations in Services: Strategies for Global Business 
Excellence”. Academicians and professionals and those working 
on this theme in different parts of the world are encouraged to 
contribute new ideas, concepts, and paradigms. Papers should 
present original research which could be empirical, theoretical or 
based on case studies. 
INNOSERVE-2015 
Keynote Address: Inaugural Session 
Prof. Naresh Malhotra is listed in Marquis 
Who’s Who in America continuously 
since 51st Edition 1997 and in Who’s 
Who in the World since 2000. He received 
the prestigious Academy of Marketing 
Science CUTCO/Vector Distinguished 
Marketing Educator Award in 2005. In 
a landmark study by West et al. (2008) 
examining publications in the top four marketing journals (JMR, 
JM, JAMS, and JCR) over a 25-year period from 1977 to 2002, 
Professor Malhotra has three top-three rankings: ranked number 
three based on publications in all the four journals combined, 
ranked number three based on publications in JMR, and ranked 
number one based on publications in JAMS. He has published 
ten papers in JMR. He has published more than 100 papers 
in major refereed journals, including the Journal of Marketing 
Research, Journal of Consumer Research, Marketing Science, 
Management Science, Journal of Marketing, Journal of Academy 
of Marketing Science, Journal of Retailing, Journal of Health 
Care Marketing, and leading journals in Statistics, Management 
Science, Information Systems, and Psychology. In addition, he 
has also published numerous refereed articles in the proceedings 
of major national and international conferences. Several articles 
have received best paper research awards. 
He was Chairman, Academy of Marketing Science Foundation, 
1996-1998, and was President, Academy of Marketing 
Science, 1994-1996, and Chairman, Board of Governors, 
1990-1992. He is a Distinguished Fellow of the Academy and 
Fellow, Decision Sciences Institute. He is the Founding Editor 
of Review of Marketing Research and served as an Associate 
Editor of Decision Sciences for 18 years and has served as 
Section Editor, Health Care Marketing Abstracts, Journal of 
Health Care Marketing. Also, he serves on the Editorial Board
Papers based on Research (i) in the Context of and/or (ii) Applicable, but 
not limited to “Innovations in Services: Strategies for Global Business 
Excellence” in the following tracks, are invited. The tracks mentioned below 
are indicative only. 
Marketing 
• Impact of ICT on Marketing Practices • The Challenge of Adapting Culture 
• Role of SSTs on Consumer Behaviour • Effectiveness of Advertising and 
Promotional Campaigns • Supply Chain Management in Services Domain 
• Conceiving New Service Ideas and their Commercialisation • Branding of 
Services • Pricing Aspects of Services • Customer Relationship Management 
• Use of Data Base Marketing in Services • Service Quality Assessment of 
Services in Different Industries • Strategic Positioning of Services • Rural 
Marketing of Services • Adoption and Diffusion of Service. 
Human Resources Management 
• Human Resource Management in Service Industries – Issues and 
Challenges • Managing and Rewarding Performance in Service Industries 
• Changing Role of Organization Behaviour in Service Arena • Strategies 
for Recruitment and Retention in Service Industries • Managing Working 
Conditions and Employee Relation • Performance Appraisal Methods 
and Technology • Knowledge Management • Organizational Innovation 
• Leadership Cultivation and Assessment • Employee Retention • Team 
Building • Work Stress Management • Learning Organization • Corporate 
Culture and Organizational Performance • Theory and Practice on 
Corporate Culture Construction. 
(from left to right) Prof. Raj Dhankar, Dean FMS Delhi University, Prof. Naresh Kumar Malhotra, College 
of Management, Georgia Institute of Technology, USA, Prof. Shailendra Singh- IIM-Lucknow and Prof. 
Yogesh Upadhyay, Vice Chancellor-ITM University Gwalior delivering the welcome address. 
Prof. Arun Kumar Jain- IIM-Lucknow delivering the 4th C.K. Prahalad Memorial Lecture Series. 
(from left to right) Mr. Charles Darwin, VP-Operations Safexpress, Arihant Jain, VP - Business & 
Operations, HealthKart, Ms. Divya Jain -CEO, Safe Educate and Capt. Sanjeev Harjai, GM-Logistics & 
Contracts, Ministry of Defence (NAVY) 
of eight (8) journals. His book entitled Marketing Research: An Applied 
Orientation, Sixth Edition, was published by Prentice-Hall, Inc in 2009. This 
book has been translated into Chinese, Spanish, Russian, Portuguese, 
Hungarian, French, Bahasa Indonesia, and Japanese. In addition to the 
eight translations, this book also has several English editions including 
North America, International, Europe, India, and Australia & New Zealand. 
The book has received widespread adoption at both the graduate and 
undergraduate levels with more than 144 schools using it in the USA. 
His book, Basic Marketing Research: A Decision-Making Approach, Third 
Edition, was published by Prentice Hall in 2008. 
Special Lecture on Theory Development and Testing: 
14 January, 2015, Prof. Naresh Kumar Malhotra 
Keynote Address – Prof. Joe Hair, Coles College Of Business at 
Kennesaw State University. 
Joe Hair is Professor of Marketing in the Coles 
College of Business at Kennesaw State University. 
He has authored over 50 books, including market 
leaders Multivariate Data Analysis, Prentice-Hall, 
7th edition, 2010, and Principles of Marketing, 
Thomson Learning, 12th edition, 2013, used at over 
600 universities globally. He also has numerous 
publications in journals such as Journal of Marketing 
Research, Journal of Academy of Marketing Science, Journal of Business/ 
Chicago, Journal of Advertising Research, and Journal of Retailing. His 
publications have been cited more than 144,000 times (Google Scholar 
citations). He is a Distinguished Fellow of the Academy of Marketing Science 
and the Society for Marketing Advances. In 2011 he was recognized as the 
Academy of Marketing Science Marketing Educator of the year, in 2009 he 
was the Academy of Marketing Science/Harold Berkman Lifetime Service 
Award recipient, in 2007 he was named the Innovative Marketer of the Year 
by the Marketing Management Association, and in 2004 he received the 
Academy of Marketing Science Outstanding Marketing Teaching Excellence 
Award. 
Two Days Workshop 
Partial Least Squares Structural Equation Modelling (PLS-SEM) 
Professor Joseph (Joe) F. (Franklin) Hair 
(Kennesaw State University in Kennesaw, Georgia) January 15-16, 2015, Last Date 
for Registration- October 30, 2014 
Registration Fees – INR 5,000/- 
Keynote Speaker: Prof. N Ravichandran 
Professor, IIM Ahmedabad 
Dr. N. Ravichandran is a leading management 
professional with a distinguished academic and 
research career. He obtained his MPS from IIPS, 
Mumabi and Ph.D. from Tata Institute of Social 
Sciences, Mumbai, India. 
He has been awarded fellowships and honors by 
various prestigious Associations / Councils such as 
Science and Engineering Research Council (1996), The Population Council 
(1999), South Asian Network of Economic Research Institutes (2005) 
for carrying out outstanding research activities. He was conferred “ASIA 
Fellow Award” under the Royal Patronage of H.R.H. Princess Maha Chakri 
Sirindhorn, Thailand (2008-9) thru ASEAN Scholarship Foundation for his 
outstanding contribution in the field of public health. He has done pioneering 
work of creating and promoting research in health policy and health systems 
and programmes. To establish his credentials, he has published numbers 
of research papers at national and international level and written Books, 
which have been distributed widely. His knowledge contribution has been 
acknowledged in terms of publication of books by SANEI, ICSSR, World 
Health Organization, United Nations Development Programme and IFES-USAID. 
Over the past one and a half decades of his distinguished career, 
he has completed more than 100 research studies and projects supported 
by various Organizations/Agencies to his credit. Besides his long-standing
(from left to right) Prof. Manjula Choudhary, Director IITTM Gwalior, Prof. Prasanna Chandra, Ex-Prof. 
IIMB, Prof. R.D. Gupta, VC, ITMU, Prof. Yogesh Upadhyay, Pro-VC, ITMU. 
(from left to right) Rishikesha T. Krishnan, IIMB, Venguswamy Ramaswamy, Global Head, iON TCS, 
Debashish Ghosh, CEO: Times Business Solutions Ltd., Prof. R.D. Gupta, VC, ITMU. 
Prof. N. Ravichandran, Director, IIM Indore delivering the 1st C.K. Prahalad Memorial Lecture. 
Participants at 3rd National Workshop on Research Methodology for Management and Statistical 
Analysis Using PASW 20.0 held on 27 May to 2 June, 2013. 
Panelists from industry at HR Conclave 2014. 
Finance 
• Accounting policies and procedures • Activity based cost management 
• Activity costing and pricing • Performance Management/Benchmarking 
• Financial/Strategic Planning • Asset Management • Resource Costing 
and Pricing • Lease Management • Management Reporting • Merger, 
Acquisition and Divestiture • Metrics and Measurement • Network 
Management Accounting • Service Industries and Financial Reporting • 
Accounting, Auditing and Taxation • International Finance • Corporate 
Finance • Market Microstructure • Information and Market Efficiency • 
International Financial Markets. 
teaching experience, he has been conducting management development 
programmes for professionals in World Health Organization, USAID, United 
Nations Development Programme, Commonwealth Secretariat, and national 
and international corporate organizations. Currently, Dr N Ravichandran is 
Professor at IIM Ahmadabad, India. 
Keynote Speaker in Technical Session on Financial Mgmt. 
Prof. Raj S Dhankar,Faculty of Management 
Studies, Delhi University 
Prof Raj S Dhankar is the Dean and Head of the 
prestigious Faculty of Management Studies, 
University of Delhi. Prof. Dhankar has been awarded 
with various honors & awards including ‘Haryana 
Ratan’ for institution building and welfare of Society. 
He has been Vice-Chancellor of Maharshi Dayanand 
University, Rohtak. He has been Director, Centre for Canadian Studies, 
University of Delhi and has also served as Principal, Maharaja Agarsen 
College, and University of Delhi. His research interests include Merger 
& Acquisition, Efficiency of Security Markets, Global Capital Flow and 
Economic & Financial Liberalization policies of Government of India. 
Keynote Speaker in Technical Session on Qualitative Research 
Prof. Manisha Pathak-Shelat 
Associate Professor, Academic Area: 
Communication 
Prof. Manisha Pathak Shelat has taught and worked 
as media consultant/trainer and researcher in India, 
Thailand, and the US. She has recently completed 
her second doctorate in Mass communication at the 
University of Wisconsin-Madison, USA. She has a Ph.D. in Education from 
the Maharaja Sayajirao University of Baroda, India. 
Prof. Shelat’s special interests are new media, civic engagement, young 
people’s media cultures, media literacy and gender. Recent projects include 
an Academy of Finland sponsored multi- country youth media participation 
project, and a study on digital youth cultures in India. 
Prof. Shelat has received a number of awards and fellowships including 
The Soviet Land Nehru Award, Shastri Indo-Canadian Faculty Research 
Award, Salzburg Seminar Fellowship and TATA Fellowship for the Study of 
Contemporary India. 
Other Keynote Speakers / Session Chairs 
Prof. Monika Prakash 
Prof. V.K. Singh 
Professor of Finance, IITTM Gwalior 
Head and Dean, Faculty of Management 
Prof. Neeraj Singhal 
Studies (FMS), Gurukul Kangri University, 
Professor of International Business, 
Haridwar, Uttarakhand, India 
APEEJAY Institute, New Delhi 
Prof. Y.P. Singh 
Prof. Dheeraj Sharma 
Retd. Professor, Delhi School of Economics, 
Professor of Marketing, Development 
Delhi University 
Management Institute, Patna 
Prof. Gurjeet Kour 
Dr. Kavita Sharma 
Sr. Assistant Professor, Department of 
Professor of Marketing, Delhi University 
Commerce, University of Jammu 
Prof. Lakhwinder Singh 
Prof. Sangeeta Jain 
Professor of Human Resource Management, 
Professor, Devi Ahilya Vishwavidyalaya, Indore 
Guru Nanak Dev University, Amritsar 
Prof. V.K. Pandey 
Prof. Suvigna Awasthi 
Associate Professor, Institute Of 
Dean & Head, School of Management, Jiwaji 
Management Studies, Ghaziabad 
University Gwalior 
Prof. Ashutosh Dash 
Prof. S.S. Bhakar 
Professor, MDI Gurgaon 
Director, Prestige Institute of Management, 
Prof. (Dr.) Harsh Dwivedi 
Gwalior 
Director, R.A. Podar Institute of Management, 
Prof. S.K. Singh 
Jaipur & Dean, Faculty of Management Studies. 
Professor, School of Commerce, Jiwaji 
Prof. Karunesh Saxena 
University Gwalior 
Director, FMS, MLSU, Udaipur 
Prof. Nimit Chaudhary 
Dr. Raj Kumar, Professor, BHU 
Professor-Business Studies, IITTM Noida 
Dr. P.S. Tripathi, Professor, BHU 
Prof. Rajnish Jain 
Prof Nawal Kishore 
Devi Ahilya Vishwavidyalaya, Indore 
Professor, School of Management Studies, 
Prof. S.K. Sharma 
Indira Gandhi National Open University 
Department of Management, Dayalbagh 
(IGNOU) 
Educational Institute Agra 
Dr. Rakesh Mohan Joshi 
Prof. Rajeev Sharma 
Professor & Chairperson, International 
Department of Management, Dayalbagh 
Collaborations & Research, IIFT 
Educational Institute Agra 
Prof. Parimal H. Vyas 
Prof. Kavita Shukla 
Department of Commerce and Business 
Professor, Amity University Noida 
Management
Programme Structure 
There will be four main forums for presenting and discussing research and 
scholarly thought- 
• Special Topic Track: Invited papers will be arranged under tracks that 
reflect similar scholarly interests. Scholars will get an opportunity to 
present and deliberate upon theoretical, applied and methodical aspects 
of the theme under which their paper has been arranged. 
• Working Paper Track: Participants who are on the early stages of their 
research work and desire inputs from scholars to make it more focused 
can circulate copies of their work. They can even present their work in 
poster form. 
• Roundtables: Participants will get an opportunity to arrange or participate 
in deliberation on some interesting conceptual or methodological issue or 
an emerging practice. 
• Doctoral Consortium: It is a forum designed where research scholars 
can seek assistance for their research. 
• Best Ph.D thesis award: Participants will get a chance to showcase their 
doctoral work and best work will be selected by an expert panel. 
General Submission Requirements and Procedures 
Abstract Requirements 
Prior to submitting the full manuscript, authors must supply a structured 
abstract in following format - 
1. Purpose (mandatory) 
2. Design/methodology approach (mandatory) 
3. Finding (mandatory) 
4. Research limitations/implications (if applicable) 
5. Practical implications (if applicable) 
6. Originality/value (mandatory). 
Abstracts sent must consist of maximum 250 words with 4 key words 
encapsulating the principle topics of the paper. 
Manuscript Requirements 
1. A title 
2. A brief autobiographical note should be supplied including: • Full name 
• Affiliation • E-mail address • Full contact details • Brief professional 
biography. 
This information should be provided on a separate sheet and authors should 
not be identified anywhere else in the article. 
3. The body of the full paper must not exceed 20 double-spaced pages in 
total length, including all tables, figures, notes, and references. This length 
restriction assumes the use of a font no smaller than 12 points, no more 
than 75 characters per line, and no more than 26 lines per page including 
headers and footnotes and should be between 4000-8000 words in total. 
Papers must follow Harvard style except that tables, figures, and footnotes 
are to be included within the text, not appended to the end of the paper. 
References to other publications must be in Harvard style and carefully 
checked for completeness, accuracy and consistency. 
Judging/Notification 
Judging of papers will be blind. Authors of accepted papers will have a 
short time to revise their papers based on reviewer comments. 
Submission of Papers 
All submissions, reviewing, and notification regarding ‘INNOSERVE 2015’ 
will be conducted electronically through the web site or through email: 
conference@itmuniversity.ac.in The ‘INNOSERVE 2015 Reviewing Website 
will be available for till December 15, 2014. For details kindly visit: http:// 
event.itmuniversity.ac.in/Academic-Events/innoserve2015/index.php 
Submission and Decision Deadlines 
Event Date 
Last Date for Abstract Submission November 20, 2014 
Last Date for Notification for Acceptance of Abstract November 25, 2014 
Last Date for Manuscript Submission December 5, 2014 
Notification of Acceptance (or revision) of 
the Manuscript** December 10, 2014 
Last Date for Submission of Revised Manuscript December 13, 2014 
Last Date for e-mailing Scanned Registration Form December 13, 2014 
Last Date for Registration Fees December 15, 2014 
Conference Dates January 13-15, 2015 
**Final acceptance is conditional upon submission of paper or extended 
abstract with references (for publication in the proceedings), revised as 
needed to address reviewers’ comments, by December 13, 2014. 
Best Paper Awards 
The best papers will be chosen by the panel based on presentation of 
selected papers in different sessions. The decision of the panel will be final 
and binding. 
Registration 
Registration forms can be downloaded from the conference website http:// 
event.itmuniversity.ac.in/Academic-Events/innoserve2015/index.php. 
Scanned registration forms with requisite details should be sent to confer-ence@ 
itmuniversity.ac.in by December 15, 2014. 
Fee 
• Participants (all categories) attending both International Conference 
and Two-Days Workshop on PLS-SEM- INR 6000/- • Industry INR 3,000 
(Resident Indians)/ USD 300 (Foreign)*. • Participating Authors (per 
author) INR 2,500 (Resident Indians)/ USD 200 (Foreign)*. • Students/ 
PhD Scholars INR 1500 (Resident Indians)/USD 100 (Foreign)*. • Gwalior 
has number of hotels, with charges ranging from INR 1,000-6,000. All 
those willing to avail the facility should inform the programe co-ordinator 
in advance. • *The Registration fee includes the Conference Kit, Lunches, 
Dinners and Tea/Coffee during session breaks. 
Registration fee should be sent latest by December 15, 2014. 
For Domestic (India) transfers: 
Fee can be deposited either by Bank Draft drawn in favour of “ITM 
University”, payable at Gwalior, or via. On-line payment at IDBI Bank 
Account Name : ITM University - Gwalior 
A/C Number : 0056104000295482 
MICR Code : 474259002 
IFSC : IBKL0000056 
Branch Code : 056 or through cash deposited at the cash counter of ITM 
University. 
(Please write your Name, Contact number & Title of the Conference behind the 
DD). 
For Overseas transfers: 
Account Number: 63000272330 
Account Name: Institute of Technology & Management, Gwalior 
SWIFT Code: STININBB203 
Bank Name and Address: State Bank of Indore, 
Cannaught Circus, New Delhi -11 
For further query or information feel free to contact the organising commitee. 
Publications 
A selection of papers presented at the conference will be considered for 
publication in “ Journal of Management & Cross Cultural Research” with 
ISSN No 2320- 6152 published by ITM School of Business, ITM University 
Gwalior. Selected papers will also be considered for an edited (ed. Prof. 
Yogesh Upadhyay) book on Innovations in Service Industries published 
during the first half of 2015.
Patrons 
Shri Ramashankar Singh, Chancellor, ITM University Gwalior 
Smt. Kanupriya Singh Rathore, Chairperson, ITM Universe Vadodara 
Smt. Ruchi Singh Chauhan, Vice President, ITM University Gwalior 
Shri Ravindra Singh Rathore, Managing Director, ITM Universe Vadodara 
Shri Daulat Singh Chauhan, Managing Director, ITM University Gwalior 
Dr. R.D. Gupta, Advisor to Chancellor, ITM University Gwalior 
Conference Advisory Panel 
Prof. Naresh Kumar Malhotra, Senior Fellow, Georgia Tech CIBER Regents’ 
Professor Emeritus, Georgia Institute of Technology (GeorgiaTech) 
Prof. N. Ravichandran, IIM Ahmedabad 
Prof. Raj S Dhankar, Dean, FMS Delhi University 
Prof. Shailendra Singh, Human Resource Management Group, IIM Lucknow 
Prof. V.K. Pandey, Professor, Institute Of Management Studies, Ghaziabad 
Conference Chairman 
Prof. Yogesh Upadhyay 
Vice Chancellor, ITM University Gwalior 
Programme Facilitator 
Prof. S.B. Geeta Narhari 
Dean, ITM School of Business, ITM University Gwalior 
Organizing Committee 
Prof. Rakhi Chauhan: +91 9981077334 
Prof. Preeti Singh: +91 9589891059 
Prof. Anant Jyoti Badgaiyan: +91 7898811987 
Prof. Saumya Dixit: +91 7746866407 
Prof. Shahid Amin Bhat: +91 8878311703 
Prof. Shilpy Singh: +91 9926244005 
Prof. Aditya Tripathi: +91 9881202302 
Dr. Akondi Srikanth: +91 9505170111 
Contact Details 
In case of any queries feel free to contact at: 
+91 9981077334, 8878311703 
email: conference@itmuniversity.ac.in 
ITM School of Business 
ITM University Gwalior Campus, Opp. Sithouli Railway Station, 
NH-75, Jhansi Road, Gwalior (M.P.)-474001 
Ph: 0751-2432977, 2432989, Fax: 0751-2432988, Visit: 
www.itmuniversity.ac.in 
Disclaimer : ITM University Gwalior has no connection with any other University with the similar name any 
where else in India. 
ITM University Gwalior – A Silhouette 
ITM University is a multidisciplinary University with an international 
reputation for the quality of its research and teaching across the 
academic spectrum, with subjects spanning Sciences, Engineering, 
Management, Education, Pharmacy, Library Science, Commerce, 
Agriculture, Medical, Nursing etc. It is at the forefront of learning, 
teaching and research and leader in many different fields. It seeks to 
sustain and enhance its excellence as an institution of higher learning 
through outstanding teaching and world-class societies they serve. ITM 
University Gwalior has many Awards, Accolades & Recognitions to its 
credit with few to mention as: 
• Awarded in July 2013 by ABP News for Education Leadership. 
• Awarded as Best Private University Serving Social Cause by 
Enhancing Employment Opportunities on 9thApril, 2013 by Dr. M.M. 
Pallam Raju, Minister-HRD, Govt.of India, Planning Commission & 
Assocham. 
• “Best Innovative University for Industry Interface in India” Awarded 
on 14th April, 2013 by Brands Academy. 
• Awarded in Feb., 2013, “Most Promising University of North and 
Central India” - (One Planet Research). 
• One of the Five Most Promising Universities of India (India Today 
Aug. 2012). 
• Awarded in December 2012 “Best University of Central Northern 
India.” 
ITM School of Business 
ITM School of Business is one of the flagship and leading schools of 
Central and North India. It has received highest ratings for its learning-outcomes 
based academic programmes, state-of-art infrastructure, 
rich academic resources, continuous evaluation system, credit based 
system and global outlook. Our programmes are a showcase of flexibility, 
predictability, and transparency. All our academic programmes are 
based on a system of credits generally guided by ECTS (European Credit 
Transfer and Accumulation System) as a proper means of promoting the 
most widespread student mobility. 
About Gwalior 
Gwalior is a historical city in the heart of India, situated in the State of 
Madhya Pradesh, 120 Km from Agra (The city of Taj Mahal) and 317 Km 
from Delhi. It is well connected with Delhi, Bhopal, Mumbai, Bangalore 
and Hyderabad by train and road, and by air from Delhi and Mumbai. 
Gwalior, known as city of music, has perhaps the richest musical tradition 
among all the cities in this great country starting from Tansen, Baijubabra, 
Hassukhan, Haddukhan, Krishnarao Pandit, Bala Saheb Puchhwale, Chote 
Bahyya Puchhwale, Bande Ali Khan, Shankar Rao Pandit and to come to 
the living legends Malini Rajurkar, Ustad Amjad Ali Khan, the list is endless. 
The legendary musician Tansen who belonged to Gwalior was recognized 
as one the nine jewels of Emperor Akbar’s court. Most famous and 
memorable landmarks include Gwalior Fort, the living palace of Scindia’s, 
Jai Vilas Palace, the Tomb of the famous musician Tansen and museums. 
Agra, the city of Taj, is 110 Kms from Gwalior and 1.5 hours journey by 
express trains. The world famous Khajuraho group of temples, depicting 
all facets of life, are 4 hours journey by road. Mitawali & Padavali has a 
group of 108 ruins of temples and is 20 Kms from Gwalior. Orchha is 100 
Kms from Gwalior and is a treat for weekend trips as the village still carries 
old time feel with palaces, temples, cenotaphs and ruins along the banks 
of Betwa River. 
Programmes Offered 
Post-Graduation Programmes 
MBA-Supply chain & Logistics with Safexpress 
MBA-Human Resource Management and Industrial Law in association 
with Walchand Dale Carnegie Finishing School (WDFS) 
MBA in Wealth Management in association with ICICI Direct.com 
MBA-Dual Specialization 
Graduation Programmes 
• BBA 
• B.Com. 
• BBA (Hons.) 
• B.Com (Hons) 
• B.Com (Hons) programmes for CA/CS/CMA 
Ph.D Programmes 
• Ph.D. in Management

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INNOSERVE-2015

  • 1. Prof. Naresh Kumar Malhotra, College of Management, Georgia Institute of Technology, USA delivering keynote address at inaugural session. ITM School of Business 2nd International Conference ‘INNOSERVE-2015’ Innovations in Services: Strategies for Global Business Excellence January 13-15, 2015 Two Day Workshop January 15-16, 2015 Partial Least Squares Structural Equation Modelling (PLS-SEM) Professor Joseph (Joe) F. (Franklin) Hair (Kennesaw State University in Kennesaw, Georgia)
  • 2. ITM University Gwalior is pleased to announce ‘INNOSERVE 2015’, International Conference on Innovations in Services: Strategies for Global Business Excellence which will be held at ITM University Gwalior Campus, Madhya Pradesh, India from Tuesday January 13 through Thursday January 15, 2015. A doctoral consortium will be held during the day on January 14. The conference registration and the opening reception will be held on January 13, with presentations from Monday 13 to Wednesday, January 15, 2015. In the 21st century, companies have to excel in their business practices in order to compete in global markets. Business excellence is the application of quality management strategies, techniques and tools to achieve the world-class performance in managing business. Innovation in service industries is a new or significantly improved concept that is taken into practice. It can be for example a new customer interaction channel, a distribution system or a technological concept, strategy for global business excellence or a combination of them. A service innovation benefits both the service producer and customers and it improves its developer’s competitive edge and business excellence. Innovations in service industries can also be, new solutions in the customer interface, new distribution methods, novel application of technology in the service process, new forms of operation with the supply chain or new ways to organize, manage services and strategy for global business excellence. The objectives of the conference are - • To provide a special forum to discuss research on “Innovations in Services: Strategies for Global Business Excellence” • To facilitate sharing research based knowledge among academicians and practitioners. This will be achieved through multi-disciplinary research based idea generation and discussion. The attempt is to bring about richness in discussion by encouraging contributions from researchers across academic institutions and industry worldwide. Areas of Interest Papers should broadly address the conference theme and issues related to “Innovations in Services: Strategies for Global Business Excellence”. Academicians and professionals and those working on this theme in different parts of the world are encouraged to contribute new ideas, concepts, and paradigms. Papers should present original research which could be empirical, theoretical or based on case studies. INNOSERVE-2015 Keynote Address: Inaugural Session Prof. Naresh Malhotra is listed in Marquis Who’s Who in America continuously since 51st Edition 1997 and in Who’s Who in the World since 2000. He received the prestigious Academy of Marketing Science CUTCO/Vector Distinguished Marketing Educator Award in 2005. In a landmark study by West et al. (2008) examining publications in the top four marketing journals (JMR, JM, JAMS, and JCR) over a 25-year period from 1977 to 2002, Professor Malhotra has three top-three rankings: ranked number three based on publications in all the four journals combined, ranked number three based on publications in JMR, and ranked number one based on publications in JAMS. He has published ten papers in JMR. He has published more than 100 papers in major refereed journals, including the Journal of Marketing Research, Journal of Consumer Research, Marketing Science, Management Science, Journal of Marketing, Journal of Academy of Marketing Science, Journal of Retailing, Journal of Health Care Marketing, and leading journals in Statistics, Management Science, Information Systems, and Psychology. In addition, he has also published numerous refereed articles in the proceedings of major national and international conferences. Several articles have received best paper research awards. He was Chairman, Academy of Marketing Science Foundation, 1996-1998, and was President, Academy of Marketing Science, 1994-1996, and Chairman, Board of Governors, 1990-1992. He is a Distinguished Fellow of the Academy and Fellow, Decision Sciences Institute. He is the Founding Editor of Review of Marketing Research and served as an Associate Editor of Decision Sciences for 18 years and has served as Section Editor, Health Care Marketing Abstracts, Journal of Health Care Marketing. Also, he serves on the Editorial Board
  • 3. Papers based on Research (i) in the Context of and/or (ii) Applicable, but not limited to “Innovations in Services: Strategies for Global Business Excellence” in the following tracks, are invited. The tracks mentioned below are indicative only. Marketing • Impact of ICT on Marketing Practices • The Challenge of Adapting Culture • Role of SSTs on Consumer Behaviour • Effectiveness of Advertising and Promotional Campaigns • Supply Chain Management in Services Domain • Conceiving New Service Ideas and their Commercialisation • Branding of Services • Pricing Aspects of Services • Customer Relationship Management • Use of Data Base Marketing in Services • Service Quality Assessment of Services in Different Industries • Strategic Positioning of Services • Rural Marketing of Services • Adoption and Diffusion of Service. Human Resources Management • Human Resource Management in Service Industries – Issues and Challenges • Managing and Rewarding Performance in Service Industries • Changing Role of Organization Behaviour in Service Arena • Strategies for Recruitment and Retention in Service Industries • Managing Working Conditions and Employee Relation • Performance Appraisal Methods and Technology • Knowledge Management • Organizational Innovation • Leadership Cultivation and Assessment • Employee Retention • Team Building • Work Stress Management • Learning Organization • Corporate Culture and Organizational Performance • Theory and Practice on Corporate Culture Construction. (from left to right) Prof. Raj Dhankar, Dean FMS Delhi University, Prof. Naresh Kumar Malhotra, College of Management, Georgia Institute of Technology, USA, Prof. Shailendra Singh- IIM-Lucknow and Prof. Yogesh Upadhyay, Vice Chancellor-ITM University Gwalior delivering the welcome address. Prof. Arun Kumar Jain- IIM-Lucknow delivering the 4th C.K. Prahalad Memorial Lecture Series. (from left to right) Mr. Charles Darwin, VP-Operations Safexpress, Arihant Jain, VP - Business & Operations, HealthKart, Ms. Divya Jain -CEO, Safe Educate and Capt. Sanjeev Harjai, GM-Logistics & Contracts, Ministry of Defence (NAVY) of eight (8) journals. His book entitled Marketing Research: An Applied Orientation, Sixth Edition, was published by Prentice-Hall, Inc in 2009. This book has been translated into Chinese, Spanish, Russian, Portuguese, Hungarian, French, Bahasa Indonesia, and Japanese. In addition to the eight translations, this book also has several English editions including North America, International, Europe, India, and Australia & New Zealand. The book has received widespread adoption at both the graduate and undergraduate levels with more than 144 schools using it in the USA. His book, Basic Marketing Research: A Decision-Making Approach, Third Edition, was published by Prentice Hall in 2008. Special Lecture on Theory Development and Testing: 14 January, 2015, Prof. Naresh Kumar Malhotra Keynote Address – Prof. Joe Hair, Coles College Of Business at Kennesaw State University. Joe Hair is Professor of Marketing in the Coles College of Business at Kennesaw State University. He has authored over 50 books, including market leaders Multivariate Data Analysis, Prentice-Hall, 7th edition, 2010, and Principles of Marketing, Thomson Learning, 12th edition, 2013, used at over 600 universities globally. He also has numerous publications in journals such as Journal of Marketing Research, Journal of Academy of Marketing Science, Journal of Business/ Chicago, Journal of Advertising Research, and Journal of Retailing. His publications have been cited more than 144,000 times (Google Scholar citations). He is a Distinguished Fellow of the Academy of Marketing Science and the Society for Marketing Advances. In 2011 he was recognized as the Academy of Marketing Science Marketing Educator of the year, in 2009 he was the Academy of Marketing Science/Harold Berkman Lifetime Service Award recipient, in 2007 he was named the Innovative Marketer of the Year by the Marketing Management Association, and in 2004 he received the Academy of Marketing Science Outstanding Marketing Teaching Excellence Award. Two Days Workshop Partial Least Squares Structural Equation Modelling (PLS-SEM) Professor Joseph (Joe) F. (Franklin) Hair (Kennesaw State University in Kennesaw, Georgia) January 15-16, 2015, Last Date for Registration- October 30, 2014 Registration Fees – INR 5,000/- Keynote Speaker: Prof. N Ravichandran Professor, IIM Ahmedabad Dr. N. Ravichandran is a leading management professional with a distinguished academic and research career. He obtained his MPS from IIPS, Mumabi and Ph.D. from Tata Institute of Social Sciences, Mumbai, India. He has been awarded fellowships and honors by various prestigious Associations / Councils such as Science and Engineering Research Council (1996), The Population Council (1999), South Asian Network of Economic Research Institutes (2005) for carrying out outstanding research activities. He was conferred “ASIA Fellow Award” under the Royal Patronage of H.R.H. Princess Maha Chakri Sirindhorn, Thailand (2008-9) thru ASEAN Scholarship Foundation for his outstanding contribution in the field of public health. He has done pioneering work of creating and promoting research in health policy and health systems and programmes. To establish his credentials, he has published numbers of research papers at national and international level and written Books, which have been distributed widely. His knowledge contribution has been acknowledged in terms of publication of books by SANEI, ICSSR, World Health Organization, United Nations Development Programme and IFES-USAID. Over the past one and a half decades of his distinguished career, he has completed more than 100 research studies and projects supported by various Organizations/Agencies to his credit. Besides his long-standing
  • 4. (from left to right) Prof. Manjula Choudhary, Director IITTM Gwalior, Prof. Prasanna Chandra, Ex-Prof. IIMB, Prof. R.D. Gupta, VC, ITMU, Prof. Yogesh Upadhyay, Pro-VC, ITMU. (from left to right) Rishikesha T. Krishnan, IIMB, Venguswamy Ramaswamy, Global Head, iON TCS, Debashish Ghosh, CEO: Times Business Solutions Ltd., Prof. R.D. Gupta, VC, ITMU. Prof. N. Ravichandran, Director, IIM Indore delivering the 1st C.K. Prahalad Memorial Lecture. Participants at 3rd National Workshop on Research Methodology for Management and Statistical Analysis Using PASW 20.0 held on 27 May to 2 June, 2013. Panelists from industry at HR Conclave 2014. Finance • Accounting policies and procedures • Activity based cost management • Activity costing and pricing • Performance Management/Benchmarking • Financial/Strategic Planning • Asset Management • Resource Costing and Pricing • Lease Management • Management Reporting • Merger, Acquisition and Divestiture • Metrics and Measurement • Network Management Accounting • Service Industries and Financial Reporting • Accounting, Auditing and Taxation • International Finance • Corporate Finance • Market Microstructure • Information and Market Efficiency • International Financial Markets. teaching experience, he has been conducting management development programmes for professionals in World Health Organization, USAID, United Nations Development Programme, Commonwealth Secretariat, and national and international corporate organizations. Currently, Dr N Ravichandran is Professor at IIM Ahmadabad, India. Keynote Speaker in Technical Session on Financial Mgmt. Prof. Raj S Dhankar,Faculty of Management Studies, Delhi University Prof Raj S Dhankar is the Dean and Head of the prestigious Faculty of Management Studies, University of Delhi. Prof. Dhankar has been awarded with various honors & awards including ‘Haryana Ratan’ for institution building and welfare of Society. He has been Vice-Chancellor of Maharshi Dayanand University, Rohtak. He has been Director, Centre for Canadian Studies, University of Delhi and has also served as Principal, Maharaja Agarsen College, and University of Delhi. His research interests include Merger & Acquisition, Efficiency of Security Markets, Global Capital Flow and Economic & Financial Liberalization policies of Government of India. Keynote Speaker in Technical Session on Qualitative Research Prof. Manisha Pathak-Shelat Associate Professor, Academic Area: Communication Prof. Manisha Pathak Shelat has taught and worked as media consultant/trainer and researcher in India, Thailand, and the US. She has recently completed her second doctorate in Mass communication at the University of Wisconsin-Madison, USA. She has a Ph.D. in Education from the Maharaja Sayajirao University of Baroda, India. Prof. Shelat’s special interests are new media, civic engagement, young people’s media cultures, media literacy and gender. Recent projects include an Academy of Finland sponsored multi- country youth media participation project, and a study on digital youth cultures in India. Prof. Shelat has received a number of awards and fellowships including The Soviet Land Nehru Award, Shastri Indo-Canadian Faculty Research Award, Salzburg Seminar Fellowship and TATA Fellowship for the Study of Contemporary India. Other Keynote Speakers / Session Chairs Prof. Monika Prakash Prof. V.K. Singh Professor of Finance, IITTM Gwalior Head and Dean, Faculty of Management Prof. Neeraj Singhal Studies (FMS), Gurukul Kangri University, Professor of International Business, Haridwar, Uttarakhand, India APEEJAY Institute, New Delhi Prof. Y.P. Singh Prof. Dheeraj Sharma Retd. Professor, Delhi School of Economics, Professor of Marketing, Development Delhi University Management Institute, Patna Prof. Gurjeet Kour Dr. Kavita Sharma Sr. Assistant Professor, Department of Professor of Marketing, Delhi University Commerce, University of Jammu Prof. Lakhwinder Singh Prof. Sangeeta Jain Professor of Human Resource Management, Professor, Devi Ahilya Vishwavidyalaya, Indore Guru Nanak Dev University, Amritsar Prof. V.K. Pandey Prof. Suvigna Awasthi Associate Professor, Institute Of Dean & Head, School of Management, Jiwaji Management Studies, Ghaziabad University Gwalior Prof. Ashutosh Dash Prof. S.S. Bhakar Professor, MDI Gurgaon Director, Prestige Institute of Management, Prof. (Dr.) Harsh Dwivedi Gwalior Director, R.A. Podar Institute of Management, Prof. S.K. Singh Jaipur & Dean, Faculty of Management Studies. Professor, School of Commerce, Jiwaji Prof. Karunesh Saxena University Gwalior Director, FMS, MLSU, Udaipur Prof. Nimit Chaudhary Dr. Raj Kumar, Professor, BHU Professor-Business Studies, IITTM Noida Dr. P.S. Tripathi, Professor, BHU Prof. Rajnish Jain Prof Nawal Kishore Devi Ahilya Vishwavidyalaya, Indore Professor, School of Management Studies, Prof. S.K. Sharma Indira Gandhi National Open University Department of Management, Dayalbagh (IGNOU) Educational Institute Agra Dr. Rakesh Mohan Joshi Prof. Rajeev Sharma Professor & Chairperson, International Department of Management, Dayalbagh Collaborations & Research, IIFT Educational Institute Agra Prof. Parimal H. Vyas Prof. Kavita Shukla Department of Commerce and Business Professor, Amity University Noida Management
  • 5. Programme Structure There will be four main forums for presenting and discussing research and scholarly thought- • Special Topic Track: Invited papers will be arranged under tracks that reflect similar scholarly interests. Scholars will get an opportunity to present and deliberate upon theoretical, applied and methodical aspects of the theme under which their paper has been arranged. • Working Paper Track: Participants who are on the early stages of their research work and desire inputs from scholars to make it more focused can circulate copies of their work. They can even present their work in poster form. • Roundtables: Participants will get an opportunity to arrange or participate in deliberation on some interesting conceptual or methodological issue or an emerging practice. • Doctoral Consortium: It is a forum designed where research scholars can seek assistance for their research. • Best Ph.D thesis award: Participants will get a chance to showcase their doctoral work and best work will be selected by an expert panel. General Submission Requirements and Procedures Abstract Requirements Prior to submitting the full manuscript, authors must supply a structured abstract in following format - 1. Purpose (mandatory) 2. Design/methodology approach (mandatory) 3. Finding (mandatory) 4. Research limitations/implications (if applicable) 5. Practical implications (if applicable) 6. Originality/value (mandatory). Abstracts sent must consist of maximum 250 words with 4 key words encapsulating the principle topics of the paper. Manuscript Requirements 1. A title 2. A brief autobiographical note should be supplied including: • Full name • Affiliation • E-mail address • Full contact details • Brief professional biography. This information should be provided on a separate sheet and authors should not be identified anywhere else in the article. 3. The body of the full paper must not exceed 20 double-spaced pages in total length, including all tables, figures, notes, and references. This length restriction assumes the use of a font no smaller than 12 points, no more than 75 characters per line, and no more than 26 lines per page including headers and footnotes and should be between 4000-8000 words in total. Papers must follow Harvard style except that tables, figures, and footnotes are to be included within the text, not appended to the end of the paper. References to other publications must be in Harvard style and carefully checked for completeness, accuracy and consistency. Judging/Notification Judging of papers will be blind. Authors of accepted papers will have a short time to revise their papers based on reviewer comments. Submission of Papers All submissions, reviewing, and notification regarding ‘INNOSERVE 2015’ will be conducted electronically through the web site or through email: conference@itmuniversity.ac.in The ‘INNOSERVE 2015 Reviewing Website will be available for till December 15, 2014. For details kindly visit: http:// event.itmuniversity.ac.in/Academic-Events/innoserve2015/index.php Submission and Decision Deadlines Event Date Last Date for Abstract Submission November 20, 2014 Last Date for Notification for Acceptance of Abstract November 25, 2014 Last Date for Manuscript Submission December 5, 2014 Notification of Acceptance (or revision) of the Manuscript** December 10, 2014 Last Date for Submission of Revised Manuscript December 13, 2014 Last Date for e-mailing Scanned Registration Form December 13, 2014 Last Date for Registration Fees December 15, 2014 Conference Dates January 13-15, 2015 **Final acceptance is conditional upon submission of paper or extended abstract with references (for publication in the proceedings), revised as needed to address reviewers’ comments, by December 13, 2014. Best Paper Awards The best papers will be chosen by the panel based on presentation of selected papers in different sessions. The decision of the panel will be final and binding. Registration Registration forms can be downloaded from the conference website http:// event.itmuniversity.ac.in/Academic-Events/innoserve2015/index.php. Scanned registration forms with requisite details should be sent to confer-ence@ itmuniversity.ac.in by December 15, 2014. Fee • Participants (all categories) attending both International Conference and Two-Days Workshop on PLS-SEM- INR 6000/- • Industry INR 3,000 (Resident Indians)/ USD 300 (Foreign)*. • Participating Authors (per author) INR 2,500 (Resident Indians)/ USD 200 (Foreign)*. • Students/ PhD Scholars INR 1500 (Resident Indians)/USD 100 (Foreign)*. • Gwalior has number of hotels, with charges ranging from INR 1,000-6,000. All those willing to avail the facility should inform the programe co-ordinator in advance. • *The Registration fee includes the Conference Kit, Lunches, Dinners and Tea/Coffee during session breaks. Registration fee should be sent latest by December 15, 2014. For Domestic (India) transfers: Fee can be deposited either by Bank Draft drawn in favour of “ITM University”, payable at Gwalior, or via. On-line payment at IDBI Bank Account Name : ITM University - Gwalior A/C Number : 0056104000295482 MICR Code : 474259002 IFSC : IBKL0000056 Branch Code : 056 or through cash deposited at the cash counter of ITM University. (Please write your Name, Contact number & Title of the Conference behind the DD). For Overseas transfers: Account Number: 63000272330 Account Name: Institute of Technology & Management, Gwalior SWIFT Code: STININBB203 Bank Name and Address: State Bank of Indore, Cannaught Circus, New Delhi -11 For further query or information feel free to contact the organising commitee. Publications A selection of papers presented at the conference will be considered for publication in “ Journal of Management & Cross Cultural Research” with ISSN No 2320- 6152 published by ITM School of Business, ITM University Gwalior. Selected papers will also be considered for an edited (ed. Prof. Yogesh Upadhyay) book on Innovations in Service Industries published during the first half of 2015.
  • 6. Patrons Shri Ramashankar Singh, Chancellor, ITM University Gwalior Smt. Kanupriya Singh Rathore, Chairperson, ITM Universe Vadodara Smt. Ruchi Singh Chauhan, Vice President, ITM University Gwalior Shri Ravindra Singh Rathore, Managing Director, ITM Universe Vadodara Shri Daulat Singh Chauhan, Managing Director, ITM University Gwalior Dr. R.D. Gupta, Advisor to Chancellor, ITM University Gwalior Conference Advisory Panel Prof. Naresh Kumar Malhotra, Senior Fellow, Georgia Tech CIBER Regents’ Professor Emeritus, Georgia Institute of Technology (GeorgiaTech) Prof. N. Ravichandran, IIM Ahmedabad Prof. Raj S Dhankar, Dean, FMS Delhi University Prof. Shailendra Singh, Human Resource Management Group, IIM Lucknow Prof. V.K. Pandey, Professor, Institute Of Management Studies, Ghaziabad Conference Chairman Prof. Yogesh Upadhyay Vice Chancellor, ITM University Gwalior Programme Facilitator Prof. S.B. Geeta Narhari Dean, ITM School of Business, ITM University Gwalior Organizing Committee Prof. Rakhi Chauhan: +91 9981077334 Prof. Preeti Singh: +91 9589891059 Prof. Anant Jyoti Badgaiyan: +91 7898811987 Prof. Saumya Dixit: +91 7746866407 Prof. Shahid Amin Bhat: +91 8878311703 Prof. Shilpy Singh: +91 9926244005 Prof. Aditya Tripathi: +91 9881202302 Dr. Akondi Srikanth: +91 9505170111 Contact Details In case of any queries feel free to contact at: +91 9981077334, 8878311703 email: conference@itmuniversity.ac.in ITM School of Business ITM University Gwalior Campus, Opp. Sithouli Railway Station, NH-75, Jhansi Road, Gwalior (M.P.)-474001 Ph: 0751-2432977, 2432989, Fax: 0751-2432988, Visit: www.itmuniversity.ac.in Disclaimer : ITM University Gwalior has no connection with any other University with the similar name any where else in India. ITM University Gwalior – A Silhouette ITM University is a multidisciplinary University with an international reputation for the quality of its research and teaching across the academic spectrum, with subjects spanning Sciences, Engineering, Management, Education, Pharmacy, Library Science, Commerce, Agriculture, Medical, Nursing etc. It is at the forefront of learning, teaching and research and leader in many different fields. It seeks to sustain and enhance its excellence as an institution of higher learning through outstanding teaching and world-class societies they serve. ITM University Gwalior has many Awards, Accolades & Recognitions to its credit with few to mention as: • Awarded in July 2013 by ABP News for Education Leadership. • Awarded as Best Private University Serving Social Cause by Enhancing Employment Opportunities on 9thApril, 2013 by Dr. M.M. Pallam Raju, Minister-HRD, Govt.of India, Planning Commission & Assocham. • “Best Innovative University for Industry Interface in India” Awarded on 14th April, 2013 by Brands Academy. • Awarded in Feb., 2013, “Most Promising University of North and Central India” - (One Planet Research). • One of the Five Most Promising Universities of India (India Today Aug. 2012). • Awarded in December 2012 “Best University of Central Northern India.” ITM School of Business ITM School of Business is one of the flagship and leading schools of Central and North India. It has received highest ratings for its learning-outcomes based academic programmes, state-of-art infrastructure, rich academic resources, continuous evaluation system, credit based system and global outlook. Our programmes are a showcase of flexibility, predictability, and transparency. All our academic programmes are based on a system of credits generally guided by ECTS (European Credit Transfer and Accumulation System) as a proper means of promoting the most widespread student mobility. About Gwalior Gwalior is a historical city in the heart of India, situated in the State of Madhya Pradesh, 120 Km from Agra (The city of Taj Mahal) and 317 Km from Delhi. It is well connected with Delhi, Bhopal, Mumbai, Bangalore and Hyderabad by train and road, and by air from Delhi and Mumbai. Gwalior, known as city of music, has perhaps the richest musical tradition among all the cities in this great country starting from Tansen, Baijubabra, Hassukhan, Haddukhan, Krishnarao Pandit, Bala Saheb Puchhwale, Chote Bahyya Puchhwale, Bande Ali Khan, Shankar Rao Pandit and to come to the living legends Malini Rajurkar, Ustad Amjad Ali Khan, the list is endless. The legendary musician Tansen who belonged to Gwalior was recognized as one the nine jewels of Emperor Akbar’s court. Most famous and memorable landmarks include Gwalior Fort, the living palace of Scindia’s, Jai Vilas Palace, the Tomb of the famous musician Tansen and museums. Agra, the city of Taj, is 110 Kms from Gwalior and 1.5 hours journey by express trains. The world famous Khajuraho group of temples, depicting all facets of life, are 4 hours journey by road. Mitawali & Padavali has a group of 108 ruins of temples and is 20 Kms from Gwalior. Orchha is 100 Kms from Gwalior and is a treat for weekend trips as the village still carries old time feel with palaces, temples, cenotaphs and ruins along the banks of Betwa River. Programmes Offered Post-Graduation Programmes MBA-Supply chain & Logistics with Safexpress MBA-Human Resource Management and Industrial Law in association with Walchand Dale Carnegie Finishing School (WDFS) MBA in Wealth Management in association with ICICI Direct.com MBA-Dual Specialization Graduation Programmes • BBA • B.Com. • BBA (Hons.) • B.Com (Hons) • B.Com (Hons) programmes for CA/CS/CMA Ph.D Programmes • Ph.D. in Management