Unlocking Growth
Building a sustainable growth engine
with the new rules of marketing.
“Most startups don’t fail at building a
product. They fail at acquiring customers.”
– Gabriel Weinberg
Startup Growth Pyramid
Growth
Stacking the Odds
Product/Market Fit
Source: Sean Ellis
Growth
Stacking the Odds
Product/Market Fit
Source: Sean Ellis
Get to Product
Market Fit First
What is Product/
Market Fit?
A large group wants/needs your product – it’s
a ‘must have’.
“Focus obsessively on getting to product/
market fit.”
– Mark Andreessen
Do you have PMF?
Ask “How would you feel if you could no
longer use the product?”
Source: Sean Ellis
“Very Disappointed”
0 – 25%
26 – 39%
40 – 100%
Keep burn low, engage, iterate
Try repositioning, retargeting
Proceed up pyramid
After PMF,
transition to
growth
Growth
Stacking the Odds
Product/Market Fit
Source: Sean Ellis
Race to scale
Instrument your product
Activate users
Increase exposure—the race to scale
Instrument your
product
Source data (referral source in user record)
Event & cohorts
Conversion rates
Engagement/retention
Lifetime value
Dave McClure’s
Pirate Metrics
Acquisition
Activation
Retention
Revenue
Referral
Find your metric
that matters
“x people did x searches in past week”
“y people visited my site x times last month”
“z users send n messages via my app each day”
Source: Josh Elman
Build a Value
Delivery Engine
Build a must-have product
Understand must-have
experience (MHX)
Calibrate hook & promise
messaging
Optimize flows to deliver MHX
Must-Have
experience
Hook/
Promise
Source: Sean Ellis
Steps for value
delivery engine
Understand
MHX
Macro	
  
Optimization
Segment/
Personalize
Optimize Value
Delivery Engine
Successful optimization process
Funnel
Analytics
Insights
Test
Variations
Max % that reach MH experience
Build desire, reduce friction
Must-Have
experience
Hook/
Promise
Goals
Desire – Friction =
Conversion Rate
Source: Sean Ellis
PIE test
prioritization
Potential
Importance
Ease
Source: Wider Funnel
A/B test combos
Messaging Flows
Hooks based on
intent/pain
Promise based on
MHX
Clear description
of solution
Flows that reduce
friction
Flows that frontload
MHX
Language market fit
What is this thing you’ve built to your users?
Store your photos Share your photos
Find a date Help people find a
date
Developing promise
statements
Focus on a single benefit for each
Limit to about 10 words
Write wildly different statements
Segment/personalize last
Default to macro first, then segment
At a minimum manage active vs. inactive
Develop programs to manage full lifecycle
Growth
Stacking the Odds
Product/Market Fit
Driving Growth is Last Step
Source: Sean Ellis
Four Types of Growth
0
20000
40000
60000
80000
100000
120000
140000
160000
180000
1 2 3 4 5 6 7 8 9 10 11 12 13
Topline
Activated
Retained
Monetized
Source: James Currier
“Growth is about taking your product and
optimizing it to create compound interest.
There are very few (if any) silver bullets when
it comes to growth.”
– Andy Johns
Why Growth Hacking?
$0
$20
$40
$60
$80
$100
$120
$140
$160
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
US Online Ad
Spend per User
“Growth hacking: A cool-sounding euphemism
for making the doer feel good about using the
same old sleazy marketing tricks.”
– David Heinemeier Hansen
“Growth hacking is a recognition that when you focus
on understanding your users and how they discover
and adopt your products, you can build features that
help you acquire and retain more users, rather than
just spending marketing dollars.”
– Josh Elman
Don’t delegate growth
to a ‘hacker’
Original vision on customer need
Don’t abdicate fate to a marketer
Growth as an organizational priority
Growth = fx (Probability of Success, Impact,
Resources Required)
Source: Brian Balfour
Right marketing mix
for you?
What are you optimizing for? (Learning, volume,
cost)
What are your constraints? (Time, money,
audience, legal)
Source: Brian Balfour
New User
Channels
Email
Facebook
Twitter
Pinterest
Craigslist
Google+
iOS
Android
Blog widget
Google SEO
Tumblr
Twitter
WOM
Press
Appstore
Featured
TV Apps
Mobile ads
Web ads
Online video
TV ads
Radio ads
SEM
Affiliates
Viral Paid
WOM
Source: James Currier
Categories of growth
hacks
Platform integrations
Powered by
Instrumented virality
Data-driven hacks
Igniting word of mouth
0
20
40
60
80
100
120
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Viral Channel Effectiveness
WOM
Email
MySpace
Facebook
Craigslist
Twitter
iOS
Android
James Currier
Growth
Stacking the Odds
Product/Market Fit
Build Growth on a Solid Foundation
Source: Sean Ellis
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