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Inclusion	
  -­‐	
  An	
  Organizational	
  Imperative	
  
	
  

2011	
  

Volume	
  101	
  
©Pivotal	
  Practices	
  Consulting	
  LLC	
  
	
  

Resources	
  and	
  References	
  
	
  
Framework	
  of	
  Organizational	
  
Inclusion	
  –	
  Cornell	
  University	
  ILR	
  
School	
  
	
  
Society	
  for	
  Human	
  Resource	
  
Management	
  (SHRM)	
  Diversity	
  
Page	
  
	
  
Diversity	
  Central	
  –	
  Resources	
  for	
  
Cultural	
  Diversity	
  at	
  Work	
  
	
  
An	
  Approach	
  for	
  Teaching	
  
Diversity	
  
	
  
	
  64	
  Great	
  Sites	
  and	
  Articles	
  on	
  
Diversity	
  and	
  Appreciating	
  
Differences	
  
	
  

Diversity	
  practitioners,	
  human	
  resource	
  managers,	
  functional	
  
managers,	
  and	
  organizational	
  leaders	
  must	
  work	
  together	
  to	
  
ensure	
  that	
  their	
  diversity	
  efforts	
  are	
  yielding	
  the	
  desired	
  end	
  result	
  
–	
  a	
  truly	
  inclusive	
  organizational	
  culture	
  and	
  climate	
  where	
  all	
  
members	
  feel	
  empowered	
  and	
  encouraged	
  to	
  fully	
  contribute.	
  
I	
  was	
  fortunate	
  enough	
  to	
  have	
  been	
  
exposed	
  to	
  the	
  concept	
  of	
  organizational	
  
inclusion	
  in	
  early	
  2000.	
  I	
  was	
  completing	
  a	
  
graduate	
  certificate	
  in	
  Human	
  Resources	
  at	
  
Cornell’s	
  College	
  of	
  Industrial	
  and	
  Labor	
  
Relations	
  (ILR)	
  as	
  part	
  of	
  a	
  cohort	
  of	
  
employees	
  from	
  the	
  Internal	
  Revenue	
  
Service	
  (IRS).	
  As	
  part	
  of	
  the	
  program,	
  we	
  
selected	
  capstone	
  projects	
  that	
  would	
  
demonstrate	
  our	
  mastery	
  of	
  the	
  program’s	
  
materials	
  and	
  provide	
  a	
  tangible	
  deliverable	
  
to	
  the	
  IRS.	
  
One	
  of	
  our	
  sessions	
  focused	
  on	
  
organizational	
  diversity.	
  During	
  that	
  
session,	
  we	
  were	
  introduced	
  to	
  the	
  Netter	
  
Principles	
  –	
  12	
  attributes	
  of	
  organizations	
  
that	
  answer	
  the	
  question	
  “What	
  does	
  an	
  
inclusive	
  culture	
  look	
  like	
  when	
  it’s	
  
achieved?”	
  For	
  each	
  principle,	
  there	
  are	
  
policy	
  and	
  practices	
  options	
  that	
  
employees	
  can	
  use	
  when	
  working	
  to	
  
enhance	
  the	
  inclusiveness	
  of	
  their	
  
organizations.	
  

www.pivotalpractices.com	
  
	
  

Contact	
  Us	
  
301.927.2389	
  office	
  
1.855.85.PIVOT	
  toll-­‐free	
  &	
  fax	
  
info@pivotalpractices.com	
  
	
  

The	
  Netter	
  Principles	
  resonated	
  with	
  me	
  
immediately.	
  As	
  a	
  member	
  of	
  two	
  minority	
  
groups	
  –	
  women	
  and	
  African	
  Americans	
  –	
  I	
  
was	
  not	
  interested	
  in	
  being	
  singled	
  out	
  as	
  a	
  
special	
  case	
  by	
  my	
  employer.	
  I	
  was	
  much	
  
more	
  interested	
  in	
  learning	
  how	
  I	
  could	
  be	
  a	
  
successful,	
  recognized	
  high-­‐performer.	
  I	
  
wanted	
  my	
  work	
  rather	
  than	
  my	
  gender	
  or	
  
race	
  to	
  be	
  the	
  focus.	
  I	
  found	
  there	
  were	
  
many	
  who	
  shared	
  my	
  views.	
  We	
  felt	
  that	
  
while	
  our	
  gender,	
  race,	
  and	
  ethnicity	
  were	
  

certainly	
  a	
  part	
  of	
  who	
  we	
  were	
  as	
  
individuals,	
  there	
  were	
  so	
  many	
  other	
  
dynamic	
  aspects	
  to	
  each	
  of	
  us	
  influenced	
  by	
  
our	
  varied	
  backgrounds	
  and	
  experiences.	
  
There	
  is	
  more	
  of	
  a	
  national	
  recognition	
  that	
  
America’s	
  diversity	
  provides	
  a	
  remarkable	
  
competitive	
  advantage	
  for	
  our	
  nation.	
  But,	
  
it	
  is	
  a	
  competitive	
  advantage	
  that	
  is	
  still	
  in	
  
its	
  early	
  developmental	
  phases.	
  Our	
  
national	
  history	
  definitely	
  poses	
  some	
  real	
  
challenges	
  to	
  our	
  ability	
  to	
  maximize	
  this	
  
competitive	
  advantage,	
  but	
  organizations	
  
are	
  getting	
  smarter	
  about	
  how	
  to	
  do	
  this.	
  
The	
  blended	
  work	
  being	
  done	
  by	
  
academics	
  and	
  long-­‐time	
  practitioners,	
  as	
  
well	
  as	
  the	
  effort	
  being	
  led	
  by	
  SHRM	
  to	
  
develop	
  global	
  standards	
  for	
  diversity	
  
management,	
  is	
  providing	
  operational	
  
measures	
  and	
  replicable	
  frameworks	
  for	
  
organizations	
  to	
  use	
  in	
  enhancing	
  inclusion.	
  
Cornell	
  continues	
  to	
  be	
  a	
  major	
  player,	
  with	
  
Lisa	
  Nishii’s	
  development	
  of	
  a	
  measure	
  of	
  
climate	
  for	
  inclusion.	
  
America’s	
  diversity	
  is	
  one	
  of	
  our	
  greatest	
  
natural	
  resources.	
  Cultivating	
  that	
  resource	
  
will	
  be	
  an	
  important	
  element	
  of	
  remaining	
  
relevant	
  and	
  competitive	
  in	
  our	
  increasingly	
  
global	
  economy.	
  And,	
  organizations	
  that	
  
relentlessly	
  pursue	
  maximally	
  inclusive	
  
cultures	
  will	
  have	
  a	
  decided	
  advantage	
  in	
  
attracting	
  and	
  retaining	
  the	
  brightest	
  and	
  
the	
  best.	
  

Inclusion As an Organizational Imperative

  • 1.
    2 1 Inclusion  -­‐  An  Organizational  Imperative     2011   Volume  101   ©Pivotal  Practices  Consulting  LLC     Resources  and  References     Framework  of  Organizational   Inclusion  –  Cornell  University  ILR   School     Society  for  Human  Resource   Management  (SHRM)  Diversity   Page     Diversity  Central  –  Resources  for   Cultural  Diversity  at  Work     An  Approach  for  Teaching   Diversity      64  Great  Sites  and  Articles  on   Diversity  and  Appreciating   Differences     Diversity  practitioners,  human  resource  managers,  functional   managers,  and  organizational  leaders  must  work  together  to   ensure  that  their  diversity  efforts  are  yielding  the  desired  end  result   –  a  truly  inclusive  organizational  culture  and  climate  where  all   members  feel  empowered  and  encouraged  to  fully  contribute.   I  was  fortunate  enough  to  have  been   exposed  to  the  concept  of  organizational   inclusion  in  early  2000.  I  was  completing  a   graduate  certificate  in  Human  Resources  at   Cornell’s  College  of  Industrial  and  Labor   Relations  (ILR)  as  part  of  a  cohort  of   employees  from  the  Internal  Revenue   Service  (IRS).  As  part  of  the  program,  we   selected  capstone  projects  that  would   demonstrate  our  mastery  of  the  program’s   materials  and  provide  a  tangible  deliverable   to  the  IRS.   One  of  our  sessions  focused  on   organizational  diversity.  During  that   session,  we  were  introduced  to  the  Netter   Principles  –  12  attributes  of  organizations   that  answer  the  question  “What  does  an   inclusive  culture  look  like  when  it’s   achieved?”  For  each  principle,  there  are   policy  and  practices  options  that   employees  can  use  when  working  to   enhance  the  inclusiveness  of  their   organizations.   www.pivotalpractices.com     Contact  Us   301.927.2389  office   1.855.85.PIVOT  toll-­‐free  &  fax   info@pivotalpractices.com     The  Netter  Principles  resonated  with  me   immediately.  As  a  member  of  two  minority   groups  –  women  and  African  Americans  –  I   was  not  interested  in  being  singled  out  as  a   special  case  by  my  employer.  I  was  much   more  interested  in  learning  how  I  could  be  a   successful,  recognized  high-­‐performer.  I   wanted  my  work  rather  than  my  gender  or   race  to  be  the  focus.  I  found  there  were   many  who  shared  my  views.  We  felt  that   while  our  gender,  race,  and  ethnicity  were   certainly  a  part  of  who  we  were  as   individuals,  there  were  so  many  other   dynamic  aspects  to  each  of  us  influenced  by   our  varied  backgrounds  and  experiences.   There  is  more  of  a  national  recognition  that   America’s  diversity  provides  a  remarkable   competitive  advantage  for  our  nation.  But,   it  is  a  competitive  advantage  that  is  still  in   its  early  developmental  phases.  Our   national  history  definitely  poses  some  real   challenges  to  our  ability  to  maximize  this   competitive  advantage,  but  organizations   are  getting  smarter  about  how  to  do  this.   The  blended  work  being  done  by   academics  and  long-­‐time  practitioners,  as   well  as  the  effort  being  led  by  SHRM  to   develop  global  standards  for  diversity   management,  is  providing  operational   measures  and  replicable  frameworks  for   organizations  to  use  in  enhancing  inclusion.   Cornell  continues  to  be  a  major  player,  with   Lisa  Nishii’s  development  of  a  measure  of   climate  for  inclusion.   America’s  diversity  is  one  of  our  greatest   natural  resources.  Cultivating  that  resource   will  be  an  important  element  of  remaining   relevant  and  competitive  in  our  increasingly   global  economy.  And,  organizations  that   relentlessly  pursue  maximally  inclusive   cultures  will  have  a  decided  advantage  in   attracting  and  retaining  the  brightest  and   the  best.