SlideShare a Scribd company logo
Avoiding Common Mistakes
with Mobile/Social Marketing
Cindy Krum, CEO MobileMoxie
Zenith, 2014
AKA:
Fabulous Mobile
FAILS in FB
(and Other
Social Networks)
Cindy Krum, CEO MobileMoxie
Zenith 2014
www.MobileMoxie.com 3
Cindy Krum
CEO & Founder
cindy@MobileMoxie.com
Skype/Twitter: Suzzicks
Just In Case….
Social/Mobile Goals
Conversations are Trying to:
– Engage
– Inform
– Coordinate
– Convince
– Sell
Targets Could Be:
– Customers
– Potential Customers
– Employees
– Socio-Political Bodies
– Detractors
The Difference with Mobile is:
Mobile IS Social
(It Really Always has Been)
Don’t Be Too Invasive
• Phones are the most
personal device
• Know more than you
show
• Capitalize on your
audience intelligence
with tact and diplomacy
Biggest Mobile Social Media Outlets
Lots Have More than 50% Mobile
Traffic
Core Concept: Mobile Landing Pages
Must Always Be Fast & Easy
Other Core Concepts
• All Social Apps that Show Web Links BECOME
Mobile Browsers when Links are Clicked
• Social Communication Moves Between Web
and Apps Often
• Most Users Don’t Know the Difference
Between Mobile Web and Mobile Apps or
Between Ads, Promoted Posts & Regular Posts
• Mobile Habits Vary from Person to Person
• Lack of Planning & Testing for Mobile Social is
the Biggest Problem
Now On to
the Fabulous
#Fails!
(Example Time!)
Forgetting Share Buttons on the
Mobile Site
• People Who Might
Forget These:
– Mobile Designers
– Mobilization Platforms
– You & Your Team
Broken Share Buttons
Small Tap-Targets
I don’t even have fat fingers!
Not Sharing the Canonical Link
• Shared from Mobile….
(Mobile site on a desktop = bad user experience)
Twitter Link
Clicked from
Desktop….goes
to the m.DOT
site
Not Sharing the Canonical Link
Missing Landing Page Functionality
The
JavaScript
that controls
these
buttons does
not work in
the Facebook
App. Clicking
on the Ad
gets you to a
tool that is
broken.
Not Using Power Editor To Stop
Stuff Like That
Not Including a Big Back Button on
the Mobile Site
Assuming Reader View in FB
If it is the
Only
Option,
Encourage
this
Instead!
Un-Closable Screen Takeovers/
Pop-ups
Assuming Landscape View in FB
No-Worky
In FB
NOTE: Landscape is OK in Twitter
Mobile FB Advertising w/o a
Mobile Site
Mobile Redirection Misses FB
Browser
There is a
mobile page,
but this is not
it. The
redirection is
not catching
Facebook as
a mobile
browser.
Mobile Redirection Misses FB
Browser
This is the mobile page on
m.nylabone.com. It has user-
agent detection and redirection
that should be updated.
Missing Landing Pages/Meaningless
Redirects DUDE!!!DUDE!!!
Where isWhere is
Crash ‘nCrash ‘n
Burn !?!?!?Burn !?!?!?
!!
I wantedI wanted
to play ato play a
FreeFree
DestructioDestructio
n Game!n Game!
&*^&%&*^&%
%#@!#@)*!%#@!#@)*!
~&&^$@##~&&^$@##
$$^$$^
DUDE!!!DUDE!!!
Where isWhere is
Crash ‘nCrash ‘n
Burn !?!?!?Burn !?!?!?
!!
I wantedI wanted
to play ato play a
FreeFree
DestructioDestructio
n Game!n Game!
&*^&%&*^&%
%#@!#@)*!%#@!#@)*!
~&&^$@##~&&^$@##
$$^$$^
404 Landing Pages In FB
Not Using the API’s
Forgetting About Tablets
Forgetting About TVs
Key Takeaways
• Test Interaction with Devices
– On Phones
– On Tablets
– iOS & Android
– Landscape & Portrait
– Completing the Call to Action
AND………
Key Takeaways
• Test Interaction with Devices
– On Phones
– On Tablets
– iOS & Android
– Landscape & Portrait
– Completing the Call to Action
• Check Redirects/Responsive Design
• Check Content
– Make Buttons Big Enough
– Make Landing Pages Super Fast
– Have a Meaningful Call to Action
– All the Functionality is Working
Cindy Krum
CEO & Founder,
MobileMoxie
cindy@mobilemoxie.com
2 Months Free MobileMoxie
Tools with This Promo Code:
ZENITH2014
www.mobilemoxie.com/register
For More Info:

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Improving your Mobile-Social Interaction - On Facebook & Other Social Networks

Editor's Notes

  1. (August 2012) http://services.google.com/fh/files/misc/multiscreenworld_final.pdf
  2. In apps and websites
  3. Only for m.sites Shared from mobile but clicked from desktop….. Either always share desktop links, if UA redirection is only one way, or create 2 way redirection
  4. Ads, promoted posts and sponsored stories are eligible to show up in News Feed on both desktop and mobile. If you would like more control over ad placement, use Power Editor.  Apps can also be promoted and targeted by device.
  5. If your FB ad is successful, people will use the FB browser like a mobile browser. Problem is, no matter how many pages deep they are in their engagement with your brand, if they hit the back button, they are back to FB. Over ride this with your own back button – big on the page so they see it. Especially important for shopping portals where there is a lot of looking at end-level then going back to search results
  6. FB does not have the Text only button like Safari and not everyone knows how to open a link in Safari.
  7. Twitter YouTube Facebook Google+ Flickr LinkedIn
  8. (August 2012) http://services.google.com/fh/files/misc/multiscreenworld_final.pdf