Upskilling and reskilling employees improves retention, strengthens morale, improves customer satisfaction, and persuades new talent. It shows the company's commitment to employees' career development and ensures their skills do not become obsolete. Employees who have training and career progression opportunities feel more satisfied and motivated. This leads to better results for customers. Satisfied customers then become brand advocates and refer the company to others. The combination of these factors helps attract new talent through word-of-mouth recommendations.