Any delay in the response time of your website can adversely affect user satisfaction and customer delight. OpsRamp synthetic monitoring allows you to track the performance of your websites and internet services and remove bottlenecks before they can affect your users. Irrespective of the geographical locations, OpsRamp lets you monitor the web services and triggers notifications for issues detected during monitoring so you can: - Take appropriate actions before your end users are impacted. - Improve customer satisfaction with better website uptime. - Detect errors before they affect the customer environments. - Test your throughput and latency between client requests and responses. Join this TechTalk to learn more about OpsRamp synthetic monitoring. What's new? What's next? This TechTalk with feature a glimpse into the roadmap with OpsRamp product management. Learn more at https://www.opsramp.com Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more: Twitter - https://www.twitter.com/OpsRamp LinkedIn - https://www.linkedin.com/company/opsramp Facebook - https://www.facebook.com/OpsRampHQ/

1. The Modern Monitoring Paradigm
The evolution of the IT Operations troubleshooting workflow

2. 11/12/18 | OpsRamp Proprietary/Confidential
IT Vision & Trends
~ 5 - 10 yrs
Ago
Now
2-3 yrs away
3-5 yrs away
Device Centric
Service Centric
User Centric
Business Centric
Synthetic
Monitoring

3. © 2020 OpsRamp. All Rights Reserved.
Today’s Synthetic Monitoring Challenges
3
• Capturing of core end-user flows and transactions
• Correlating the supporting infrastructure and services which serve the applications
• Extensibility to meet the granular testing needs of QA and IT Ops
• Synthetics as a siloed solution serving a niche use case within the Enterprise
• Understanding of how web page performance drives business outcomes

4. 11/12/18 | OpsRamp Proprietary/Confidential
Why should you care?
62%
Enterprises starting to turn to
monitoring tools to capture
business metrics 1
69%
Enterprises proactively deploying
DEM solutions to prevent
performance impacts 1
61%
Report higher user expectations
for application performance and
reliability1
1 Digital Enterprise Journal 9/17
2 Gartner 12/19
Pinterest improved the conversion rate to sign-up
by 15% by reducing 40% page load time 2
Dakine, a German outdoor clothing company,
improved the traffic rate by 31% and mobile
revenue by 45% by improving page performance
by more than 50% 2
BBC found that, for every one-second delay on the
site, it lost an additional 10% of users 2

5. Are my users delighted?
Yes No
Is my application
up?
Us Internet
Is this impacting all
my users?
Yes No
Do I know which Microservice is
degrading user experience?
Yes No
Is the issue
localized or
systemic?
Systemic Localized
Do I know my
service dependency
structure?
Yes No
Why was this
service failing?
Were there any
communication
issues between my
services?
Were there any
transaction issues
between my
services?
Do I know what
action to take to
remediate the
issue?
Do I know why
there were
transaction issues
between services?
KnownUnknown
Yes No
Yes No
Yes No
NoYes
Did my actions
bring my
application back
online?
NoYes
Are my users delighted?
NoYes
Time
Issue
Recognition
Identifying Root Cause
Troubleshooting Root Cause
Remediating Root Cause
Is it us, or is it the
internet?
NoYes
Modern IT Ops Troubleshooting Workflow

6. OpsRamp Demonstration

7. 11/12/18 | OpsRamp Proprietary/Confidential
Synthetic Monitoring Summary
Current OpsRamp Users
• For existing selenium scripts that have been uploaded,
ensure that you are configuring the advanced settings so
that you receive maximum visibility into the transactions.
• Explore OpsRamp’s various different synthetic monitoring
options to understand how each can benefit your business.
• Learn more about the Selenium IDE framework for creating
synthetic transactions as it supports many advanced use
cases.
Everyone (Future OpsRamp Users)
• Ensure tools performing monitoring on applications and web
endpoints are aligned with those that are monitoring underlying
services and infrastructure.
• Go beyond simple web-checks and model common user
interactions, such as searching, log - in / log - out and form
completion.
• Speak with business owners on what interactions are most closely
aligned with business related outcomes (user conversion rates,
sign -ups) and model the transaction after that.

8. 11/12/18 | OpsRamp Proprietary/Confidential
Next Steps
Check out all of our Tech Talks
Read the Blog Post Summaries:
• Closer Look: OpsRamp Intelligent Alert Escalation (Part 1)
• Five Ways AIOps Can Improve IT Incident Management
• Patching Operating Systems While Working from Home
• Tech Talks With OpsRamp: Agentless and Custom Monitoring
https://www.opsramp.com/resources/events