Christine Crandell of New Business Strategies gave a presentation on aligning marketing and sales strategies with buyer journeys. She discussed researching Fortune 100 companies' buying processes, developing the Sellers' Compass methodology to map buyer journeys, and lessons for generating demand by following the different stages of the buyer journey from initial problem definition to post-purchase support. Crandell emphasized the importance of consistency across marketing, sales, and support in shaping buyers' experiences.
Delivering on the one-to-one promise is not a one-time exercise. It's an ongoing pursuit that is continuously measured and refined. Learn the ten critical success factors to cultivating profitable customer relationships. We share these with you as key benchmarks to any successful loyalty marketing program.
More CRM and Loyalty Marketing Resources
Loyalty Blog: http://www.customerinsightgroup.com/loyaltyblog/
eBooks: http://www.customerinsightgroup.com/white-papers
Loyalty Workshops: http://www.customerinsightgroup.com/custom-loyalty-workshops
Systematic New Loyalty Program Development: http://www.customerinsightgroup.com/systematic-new-loyalty-program
Pinterest: http://pinterest.com/engagekeepgrow/
Who is Customer Insight Group?
Customer Insight Group, Inc. leads the way in the evolution of how companies engage their customers, positively motivate them and earn their long-term loyalty. Our extensive client work is testimony to our depth of knowledge and ability to apply strategic insight and solutions to a wide variety of business objectives. Our team’s client experience includes: NHFA, Thomasville Furniture, The Maxim Group Carpet Franchise, Ashro, A&P, The Bon Ton, Crate & Barrel, Dick’s Sporting Goods, Edwin Watts Golf, GE Consumer Finance, Monroe and Main, Swiss Colony, Midnight Velvet, MySwingle.com, The Great Indoors, G.H. Bass, Golf Galaxy, Helzberg Diamonds, HSBC, Kohl’s, La-z-boy Furniture Franchise, MCI, Payless ShoeSource, Pier 1 Imports, Petco, Proflowers.com, Regis University, Ruby Tuesday, S&K Menswear, Sierra Trading Post, Stein Mart, Tommy Hilfiger, Ulta, as well as various other leading companies.
This event will provide Senior Managers, Entrepreneurs, Sales Managers, Human Resources Managers and Recruiters with the knowledge, insights, tools and techniques required to consistently recruit effective salespeople.
This will typically provide greater than 90% hiring accuracy, reduce staff churn by at least 30% and increase average annual sales per salesperson by 20-40%.
Delivering on the one-to-one promise is not a one-time exercise. It's an ongoing pursuit that is continuously measured and refined. Learn the ten critical success factors to cultivating profitable customer relationships. We share these with you as key benchmarks to any successful loyalty marketing program.
More CRM and Loyalty Marketing Resources
Loyalty Blog: http://www.customerinsightgroup.com/loyaltyblog/
eBooks: http://www.customerinsightgroup.com/white-papers
Loyalty Workshops: http://www.customerinsightgroup.com/custom-loyalty-workshops
Systematic New Loyalty Program Development: http://www.customerinsightgroup.com/systematic-new-loyalty-program
Pinterest: http://pinterest.com/engagekeepgrow/
Who is Customer Insight Group?
Customer Insight Group, Inc. leads the way in the evolution of how companies engage their customers, positively motivate them and earn their long-term loyalty. Our extensive client work is testimony to our depth of knowledge and ability to apply strategic insight and solutions to a wide variety of business objectives. Our team’s client experience includes: NHFA, Thomasville Furniture, The Maxim Group Carpet Franchise, Ashro, A&P, The Bon Ton, Crate & Barrel, Dick’s Sporting Goods, Edwin Watts Golf, GE Consumer Finance, Monroe and Main, Swiss Colony, Midnight Velvet, MySwingle.com, The Great Indoors, G.H. Bass, Golf Galaxy, Helzberg Diamonds, HSBC, Kohl’s, La-z-boy Furniture Franchise, MCI, Payless ShoeSource, Pier 1 Imports, Petco, Proflowers.com, Regis University, Ruby Tuesday, S&K Menswear, Sierra Trading Post, Stein Mart, Tommy Hilfiger, Ulta, as well as various other leading companies.
This event will provide Senior Managers, Entrepreneurs, Sales Managers, Human Resources Managers and Recruiters with the knowledge, insights, tools and techniques required to consistently recruit effective salespeople.
This will typically provide greater than 90% hiring accuracy, reduce staff churn by at least 30% and increase average annual sales per salesperson by 20-40%.
October 20, 2010 Santa Clara University Leavey School of Business speaker slides for the Mktg 551 MBA course, presented for discussion with Professor Ravi Shanmugam's class.
Path To Revolutionary Merchandising And Marketing DecisionsG3 Communications
Retailers are under pressure from all sides today, from the empowered consumer to increased competition. Leading retailers have joined the revolution to harness the power of their data assets to improve their merchandising and marketing actions that drive real business value.
Hear DemandTec, an IBM Company and a recognized Retailer discuss the revolution that is driving superior decisions across price, promotion, and assortment by introducing science to put the shopper at the center of each decision.
In this webinar you will learn the value of integrating your merchandising and marketing decisions, and effectively collaborating within your organization and with your manufacturer trading partners. We will discuss how to
Use shopper insights to make better merchandising decisions
Localize your assortment through optimization and collaboration
Deliver relevant, targeted promotions
Make pricing decisions that drive category and customer goals
Partner with your manufacturing partners across all your activities
How to Turn Your Customers into your sales team - TEC 401Iven Frangi
Customer Exprerience presentation called "How to turn your customers into your sales team' by Iven Frangi - April 09. Contact Iven to speak or coach you in customer experience creation and installation in your business. iven@cxm.com.au
OpsStars 2019 - Using Customer Journeys to Supercharge your Revenue Engine R...Christine Crandell
The key to optimizing revenue is to keep sales, marketing and customer success teams aligned to customer journeys. And yet, journeys are not static. Keeping all teams aligned to revenue cycles means staying on top of constantly shifting customer expectations and behaviors. And CX expectations begin well before - and continue long after - the point of purchase!
In this session, join award-winning CX strategy expert and author Christine Crandell to learn how to spot and use key customer micro-moments to keep your Revenue Ops model always at peak performance. And how to use journey maps to optimize your go-to-market model for truly differentiated customer experiences that result in faster revenue cycles.
Webinar presentation the discussed how to leverage the "Buyers Journey" to overcome obstacles, gain insight and better predict outcomes and customer actions. Learn how to plan with foresight by maximizing customer insight and communicate the value of social captivation
15. Experience Expectations
• Have a long-term partner orientation
• Act like a trusted business advisor
• Always have a sense of urgency & care
• Be relevant & credible
• Set realistic expectations
• Be transparent & forthright
• Honor your word
• Be fair & flexible
• Maintain a positive & broad reputation
• Be consistent & predictable
• Products perform ‘as advertised’
• Focus on overall success vs. a
transaction
19. Thank You
and
Questions?
Christine.crandell@newbizs.com
+1.415.309.7017
www.christinecrandell.com
Forbes Blog:
blogs.forbes.com/christinecrandell
LinkedIn:
http://www.linkedin.com/in/christinecrandell
Twitter: @chriscrandell
Editor's Notes
Information about emerging market trendsDiscussion on the impact of trends on business and options for addressing/capitalizing on trends/technologyIn-depth technical discussion on various technologies to address trend/opportunity/problemCase studies on how customers have addressed the trend/opportunity/problem including approach, technology, challenges encountered and target vs. actual outcomeDetailed technical architecture of your solutionsDetail feature/function comparison between various types of solutions as well clear highlight of yourdifferentiation Online videos of product demos
Discussion on the impact of trends on business and options for addressing/capitalizing on trends/technologyIn-depth technical discussion on various technologies to address trend/opportunity/problemSample/best practice business case templates by major vertical used to size and justify the investmentCustomer case studies, customer video testimonials including customer media articlesTechnical benchmark performance data on your vs. competitive solutionsDetailed technical architecture of your solutionsDetail feature/function comparison between various types of solutions as well clear highlight of your differentiation Online videos of product demos and product presentations
In-depth technical discussion on various technologies to address trend/opportunity/problemBest practice business case templates by major verticalIn-depth customer case studies on how they approached their business case, investment sizing, implementation approach , and plan to drive end-user adoptionTechnical benchmark performance data on your solutions at in various environments and at scaleTCO/ROI calculator includes best practices on how to size the solutionTechnical information / white papers on integration with various 3rd party applicationsDetail feature/function comparison between various types of solutions as well clear highlight of your differentiation
Best practice business case templates by major verticalIn-depth customer case studies on POC, implementation, configuration and adoptionTCO/ROI calculator includes best practices on how to size the solutionWhite papers on how best to conduct a free trial/POC and how objectively measure ‘fit’White papers on configuration and implementation best practicesDetail feature/function comparison between your and competitors on implementation, customer and PS services
Marketing becomes the proxy for the early sales call. It used to be reps were involved earlier in the buying process, positioned to influence both the perceived needs and the solutions a buyer might consider. Without the ability for sales to engage buyers early, it becomes increasingly important for marketing to do its homework on the buyer – using research and analysis to determine the tactics most likely to resonate with the prospect. Marketing’s effectiveness will then become evident by how often buyers, when eventually meeting with reps, articulate their needs and desired solutions in terms of your offerings.