The document outlines 5 things that tourists hate when traveling with travel agencies: 1) Increasing prices after payment, 2) Non-flexible tour guides, 3) Changes not being reported, 4) Late bus drivers, and 5) Offers not matching advertisements. It provides tips for agencies such as lowering prices, being flexible, communicating changes, ensuring on-time drivers, and accurate advertising. The overall message is for agencies to listen to customers and add value to their travel experience.