SlideShare a Scribd company logo
# 5 things tourists hate
when traveling with travel
agencies
?
Have you asked yourself what changes
customers will make when traveling with a travel
agency?
And why are they annoyed, what is the reason for it?
?
Here you can find what annoys your
customers first handed.
#1
Increasing the prices after your
tourists already paid for the trip
The price of a service in your
package got higher, it’s not a
problem if you foresaw these
possible changes and stated it
in the contract.
Tip: Lower your income in
order for your customers to
be happy or increase the
initial price of the package
before!
#2
Non flexible tour guides
If a whole bus is asking for
a small change in the trip
plan, it’s ok to be flexible.
Tip: Listen to your
customers. It’s not a big
favor but it plays a big role in
their satisfaction!
#3
Changes that weren’t reported (trip
plan changed)
Something plan of the trip have changed -
that’s ok, but you need to report it to your
tourists.
Tip: You need to write
them an email or send
them mobile
messages and let
them know!
#4
Bus driver being late
Heading out or arriving late is
not positive, especially if you
have elderly tourists that are not
so flexible.
Tip: Make sure your bus
driver or the company that is
providing you with the driver
is responsible!
#5
The offer wasn’t the same as
advertised
Nothing worse that receiving
something that you haven’t
ordered, is there?
Tip: This is very bad for your
reputation so be careful
what you write on the web
or itinerary!
Remember!
Think about adding a new value in the travel
purchase process and listen carefully your
customers!
We are here to advise, educate, train and provide
you with the comprehensive business solutions!
Know more about us and try our ebook!
Download our FREE ebook “How to get tourists through Facebook ”:
http://www.itravelsoftware.com/en/Resources/how-to-get-tourists-through-
facebook.aspx
Blog article „5 things tourists hate when traveling with travel agencies”:
http://blog.itravelsoftware.com/2014/06/5-things-tourists-hate-when-traveling-with-travel-agencies/
Visit how iTravel Software can help you implement your travel software change:
http://www.itravelsoftware.com/
Try iTravel Software for FREE: http://www.itravelsoftware.com/en/order.aspx?naruci=1

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5 things tourists hate when traveling with travel agencies

  • 1. # 5 things tourists hate when traveling with travel agencies
  • 2. ? Have you asked yourself what changes customers will make when traveling with a travel agency?
  • 3. And why are they annoyed, what is the reason for it? ?
  • 4. Here you can find what annoys your customers first handed.
  • 5. #1 Increasing the prices after your tourists already paid for the trip
  • 6. The price of a service in your package got higher, it’s not a problem if you foresaw these possible changes and stated it in the contract.
  • 7. Tip: Lower your income in order for your customers to be happy or increase the initial price of the package before!
  • 9. If a whole bus is asking for a small change in the trip plan, it’s ok to be flexible.
  • 10. Tip: Listen to your customers. It’s not a big favor but it plays a big role in their satisfaction!
  • 11. #3 Changes that weren’t reported (trip plan changed)
  • 12. Something plan of the trip have changed - that’s ok, but you need to report it to your tourists.
  • 13. Tip: You need to write them an email or send them mobile messages and let them know!
  • 15. Heading out or arriving late is not positive, especially if you have elderly tourists that are not so flexible.
  • 16. Tip: Make sure your bus driver or the company that is providing you with the driver is responsible!
  • 17. #5 The offer wasn’t the same as advertised
  • 18. Nothing worse that receiving something that you haven’t ordered, is there?
  • 19. Tip: This is very bad for your reputation so be careful what you write on the web or itinerary!
  • 20. Remember! Think about adding a new value in the travel purchase process and listen carefully your customers!
  • 21. We are here to advise, educate, train and provide you with the comprehensive business solutions!
  • 22. Know more about us and try our ebook! Download our FREE ebook “How to get tourists through Facebook ”: http://www.itravelsoftware.com/en/Resources/how-to-get-tourists-through- facebook.aspx Blog article „5 things tourists hate when traveling with travel agencies”: http://blog.itravelsoftware.com/2014/06/5-things-tourists-hate-when-traveling-with-travel-agencies/ Visit how iTravel Software can help you implement your travel software change: http://www.itravelsoftware.com/ Try iTravel Software for FREE: http://www.itravelsoftware.com/en/order.aspx?naruci=1