Flightslogic is a company offering an online ticketing system designed for travel agencies and tour operators that enhances client communication and automates support tasks. The software allows clients to book and manage travel tickets efficiently, integrating with various platforms while optimizing seat allocation and improving customer interaction. With features like ticket prioritization, SLA management, and seamless multi-channel access, Flightslogic aims to enhance customer service and streamline the booking process for users.

1. Online Ticketing System
Email id: contact@flightslogic.com
Phone No: 097312 78600

2. What Is An Online Ticketing System?
 An online ticketing system streamlines how you communicate with your
clients. Unlike email, it does not require the set up of multiple folder
structures and color-coded tags to prioritize and track relevant client
queries.
 It brings in client conversations from multiple channels like phone, email,
and social media into a single, easily accessible location where you get all
the context you need. A good ticketing system also lets you automate
routine support tasks to grow the efficiency of your team and reduce
excessive workload.

3. Book And Sell Travel Tickets Directly From Your Travel
Agency’s Back Office
 FlightsLogic is an Online Ticketing System development company for tour
operators and travel agencies that assist you book and sell tickets more
efficiently.
 FlightsLogic develops highly responsive B2B travel booking
software accompanied by online booking B2C software. We integrate
services from scalable travel reservation systems to advanced multi-
search options together with cancel & refund options, all under one roof.
 Our online ticketing module is integrated with third-party XMLs, multi MIS
reporting, travel GDS, LLC, and International & Domestic.

4.  FlightsLogic's complete travel portal development provides an end-
to-end smart and user-friendly flight reservation system, hotel
reservation system, car reservation system, and more.
 Our travel portal development is highly optimized with wide-
ranging distribution capabilities through travel agent
portal, internet booking engine, B2B sales channel, corporate
booking engine, etc.
 Travel portal enables businesses and customers to directly reserve
flights and hotel tickets by generating higher revenue as profits
which are not shared with other agents.

5.  FlightsLogic Online ticket booking application development enables your
customers to book tickets for multiple destinations and routes. By using this
application, your client can schedule their destination, view the availability of
the seat, view the interactive seat map, and select their choice of seat.
Moreover, it allows your customers to organize trips and daily shuttles
effortlessly.
 With the advancement of top travel technology and mobility solutions, agencies
are using online ticket booking software, wherein the end customers and sub-
agencies can search and reserve deals online. That's why most travel start-ups.
Non-IATA and IATA agencies are going for the OTA model.
 Our Online Ticketing Systems are emerging as the most liked tool among
travellers mainly because of its convenience and hassle free usage. They can be
integrated with mobile phones and SMS can be sent against each ticket booked.
It can also send information in bulk as and when required by users and
travellers.

6.  Our Online Ticket Booking Software has gained prominence owing
to the demand by travellers and companies. From ticket availability
to payment to seat confirmation everything happens fast and at
travellers’ convenience. Companies also get a chance to optimize
their seat allocation. Our software is known for its ease of use and
travellers with basic or no computer knowledge can book the
tickets.
 We at FlightsLogic feel elated for immersing into the ticket booking
application development. Our applications are conceivable and
scalable. We develop applications across various platforms like
Android, iOS, etc in accordance with your typical business needs.

7. A Quick Look At How Online Ticketing Software Can Help
You
 Streamline Customer Queries- With ticketing software, incoming queries
from multiple communication channels are stored in a single common
location. This way, your support agents can track, prioritize, and solve
tickets without having to shuffle between multiple tools.
 Access Context From One Place- When support agents have access to
previous interactions with a customer, it gives them all the factors they
need to provide better answers. A ticketing software lets you access past
customer conversations from any channel on a single, unified client
database.

8.  Automate Tasks For Better Efficiency- A ticketing software lets you
automate routine tasks to upgrade the efficiency and speed of
responses. From assigning tickets to a particular agent to creating
preset responses to frequently asked questions, to defining
escalation rules if deadlines aren’t met, you can do it all.
 Enable Customers To Help Themselves- Most online ticketing
software can be integrated with a knowledge base where you can
publish detailed solution articles and other resources that
customers can use to find important information. This helps in
keeping the ticket volumes down, as it removes the need to reach
out to support.

9.  Get Insights Into Team Performance- With help desk ticketing
software, you can gauge how your support team is responding to
client issues. You’ll be able to draw insights from the numerous
metrics available and use this data to drive future decisions.
 Improve Customer Loyalty- With a well-organized customer
support process courtesy of online ticketing software, it becomes
easier to satisfy customers. These happy clients will be loyal to your
brand and will help spread the word about their positive
experiences.

10. Benefits of Using a Online Ticketing Software
 Seamless Interaction- Helpdesk ticketing systems can simplify
interactions between support agents and users. They also offer
multi-channel interactions so the client can use their preferred
platform to contact the IT support team.
 Efficient Ticket Resolution- Support agents don’t need to switch
between folders and color-coded tags. As ticketing software can
integrate with the support email inbox, incoming emails are
automatically converted into tickets. More problems are resolved in
a short amount of time.

11.  Ticket Prioritization- Ticketing systems let you prioritize your incoming tickets
based on several limitations. Those issues that need immediate response will
be addressed first while tickets about minor incidents will be dealt with later
on.
 Agent Productivity- Ticketing systems have additional features that automate
issue resolution. Once the software receives a ticket from a specific email, a
preset action can be prompted. This saves the IT support team a lot of time
and enhances their productivity. In addition, some helpdesk software also
gives customers the opportunity to find solutions to their queries from an
internal knowledge base.
 SLAs, Monitoring, and Reporting- SLA or Service Level Agreement is a contract
that sets expectations between users and service providers to ensure a
smooth business transaction. A good helpdesk management system has SLA
policies in place. Ticketing systems also have modules for monitoring and
reporting to track the IT support agents’ activities.

12.  Enhanced Customer Retention- Our ticketing software can enhance the
quality of client support, which makes customers happy. As the level of
customer satisfaction increases, they’ll continue using your products or
services.
 Self-service Adoption- Some help desk software can detect keywords
from the customer’s inquiry and use machine learning techniques to
come up with the needed solutions. This lessens the workload of your
service desk agents, saving much of their time.
 Service Desk Efficiency- Ticketing software removes inconvenience by
putting all customer data, ticket status, priorities, tags, and labels in one
central location. Various communication channels like phone, live chat,
and emails are available in one platform so your support team can easily
manage issues regardless of where they are sent.

13. FlightsLogic’s Travel Distribution API Suite
 Flights
More than 700+ airlines including GDS carriers and low-cost carriers (LCCs)
connecting various destinations in 170+ countries.
 Hotels
A total of 130,000+ accommodations including hotels, motels, villas, and hostels
are available on our travel distribution platform.
 Cars
Global vehicle inventory for rentals, aggregated through top consolidators
across the globe available to agents and platforms.

14.  Transfers
Top class inventory of transfers aggregated through top consolidators
including the regional suppliers at niche geographies.
 Activities
A rich inventory of activities, curated through the best-recommended
sources by thousands of travelers for unique experiences.
 Support
High-end support systems with tech stacks dedicated to travel agents
and DMCs during the integration and post-production.

15. Choosing the right ticketing software for your business
 Type of support- How do your customers contact you? Do they reach out to you
via phone or email, or do they prefer to chat with your agents on your website or
social media handles? Based on the resources you have set up for customer
support, you need to look at a ticketing system that is optimized to handle the
different communication platforms you offer.
 Ease of use- The more usable and intuitive a helpdesk ticketing software is, the
easier it is for your support agents to pick up the different nuances required to
handle customer queries. A simple, uncomplicated UI will also make sure your
agents don’t have to spend long hours on training and education. They can get
started right away.
 Price- Compare and contrast the different online ticketing software in the market
and the various pricing plans they provide. Be sure to check if their feature sets
are in line with your customer support requirements. If you are looking to
provide B2B support, sometimes even a free helpdesk software will suffice.

16. Why FlightsLogic's Ticketing System?
 Omnichannel Ticket Management System- FlightsLogic offers a unique and
flexible ticketing system that allows you to manage tickets, interactions, and
conversations across channels with complete interaction history across all
touchpoints, along with escalations, and highlighted open tickets in a single
window.
 Enterprise-Grade Ticketing System Features- FlightsLogic provides
comprehensive enterprise-grade ticketing features with Unified Agent Desktop,
Omnichannel Customer Support, Integration with leading CRM Applications,
Ticket Prioritization, and SLA Management.
 Enterprise-Grade Security- FlightsLogic provides a PCI DSS compliant, and ISO
certified multi-layered secured remote call center environment to ensure data
security and customer privacy.

17. Key Features Of The Online Ticket Reservation System
Check the below key features that come standard with the online ticket
reservation system!
Online Selection:
 An online booking system will allow travelers to select their seats using an
interactive travel map.
Payment Gateway:
 Travelers book a ticket and pay both online using payment gateways
Email & SMS Notifications:
 Email and SMS notifications can be sent to travelers and admins via the
ticket reservation system

18. Travel routes:
Can create routes, destination details, time, and scheduling
Fares & Tickets:
Travel ticket rates and pricing can be managed efficiently with our
travel ticket booking system
Booking Report Details:
Reports can be created on daily basis on ticket booking

19. Wrapping Up
FlightsLogic, one of the best online ticketing booking portal
development companies worldwide, provides an online
ticket booking engine, online ticket reservation
system, online booking engine integration solutions
for travel booking Portal Owners and Travel Agencies with
advanced travel technology solutions!

20. CONTACT US:
For more details, please visit our website:
https://www.flightslogic.com/online-ticketing-
system.php
Email id: contact@flightslogic.com
Phone No: 097312 78600