The collaboration cycle is a framework for implementing Enterprise 2.0 tools (instant messaging, wikis, knowledge networks etc)in an organization.

1. The collaboration cycle A model for implementingEnterprise 2.0 tools Jørgen Dalen and Anne Zanussi

2. About the authors Jørgen Dalen User experience specialist in Halogen ASwww.twitter.com/JorgenDalen Anne Zanussi User experience specialist in Halogen ASwww.twitter.com/zanussi

3. About the presentation This presentation describes a model for collaboration in an enterprise setting as a cycle The main argument is that all the steps of the cycle must be supported by various tools for collaboration If you want a more detailed description, see this article: http://www.halogen.no/academy/fagartikler/the-collaboration-cycle/

4. Why is collaboration described as a cycle? We believe that value creation in knowledge intensive companies is a cyclical process: a person shares an idea the idea is improved by others through collaboration the result of collaboration is then again shared and thereby adds value to the system, increasing the company’s total body of knowledge

5. Our motivation We created this model to better understand the functional role of “Enterprise 2.0” tools (wikis, instant messaging etc) in workplace collaboration and to help implementing them in an enterprise setting

6. The holistic perspective Often, projects focus strongly on certain aspects, like findability, collaboration or archiving… …we want to stress that value creation does not belong to either of these, but in their successful combination

7. The collaboration cycle The collaboration cycle by Jørgen Dalen and Anne Zanussi

8. Example: from finding to sharing …and now to some examples on how tools can support the different steps! In this scenario, we have supposed that the user has some kind of problem that has to be solved… …and that “to find” is the first step that involves the use of a tool

9. The collaboration cycle: find Often, you don’t know if it is a person or a document you need Find people and documents both through search and navigation Use the same taxonomy for both people and content Navigation (intranet portal page) Search Consolidated search Persons (domain experts) Documents (best practice)

10. The collaboration cyle: choose You must find the right person to collaborate with… Possible to choose employee based on competence and role Competence and role

11. The collaboration cycle: connect Immediate contact is possible (for instance IM available from search result) Presence indicator visible whenever a person is displayed in the solution Presence indicator (and assistant)

12. The collaboration cycle: relate Easy to create a relationship to other employees Possible to specify what kind of relation (profession, unit etc) Possible to monitor activities of the relation Name and kind of relationship

13. The collaboration cycle: collaborate Workspaces must cover the needs of both small and large groups Be suitable for both formal and informal collaboration Structured workspaces for large projects Informal collaboration (Yammer)

14. The collaboration cycle: share Sharing must be easy! Easy to upload documents Content should be open if there are not strong reasons to limit access Reward employees that contribute with content Activities, and not only documentation itself should be shared for added findability!

15. Want to read more? Here is the full article about the collaboration cycle: http://www.halogen.no/academy/fagartikler/the-collaboration-cycle/

16. Thank you! www.twitter.com/JorgenDalen www.twitter.com/zanussi