The document summarizes a project by Data Center Solutions to implement an online training platform for dentists in Romania. The platform allows live video communication between experts and dentists to discuss treatment approaches. Key aspects included customizing the open source OpenMeetings platform, integrating it with a custom collaboration module, and providing training. The results were that dentists could access hands-on collaborative discussions remotely without traveling.

1. Telemedicine
Adherence to treatment
Pacient management
Online courses
Editorial services KOL management
Pacient-doctor communication
Pacient registry
Social responsability
Mobile apps
Live Video Events Management
Training Solution Medical Software
Case Study
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2. The Customer
UNAS (the acronym stands for the translation of “The National Union of
Dentists’ Associations”) Executive Board wanted to implement a
modern online training platform that would allow live video
communication between a group of experts and dentists throughout
the country to discuss best treatment approaches. UNAS selected
Data Center Solutions as a consultancy and implementation
provider.
Data Center Solutions is a company with over 6 years of experience in business critical projects, web based
applications and security services. We are focused on offering e-Learning and webinar applications as SaaS
(Software as a service) to our customers.
Our professional Services team ensures not only an excellent service quality and availability, but also
personalization of our platform according to customer brand and specific needs. Bringing together the
software development and business skills of four seasoned professionals resulted in a solid foundation for a
focused and dynamic enterprise.

3. The Challenge
The implementation of a video communication platform for the training for dentists raised a set of challenges
Video/Audio Communication Scheduling and collaboration Performance and optimization
Synchronized Video/audio Custom collaboration module Availability to dentists without
1 communication and Images, 2 to allow the communication of 3 expensive hardware or special
Powerpoint presentations images, documents and software installations
display medical descriptions
The complexity of the communication A very particular requirement for the To ensure a high availability of the
methods raised specific challenges in training platform, the solutions needed platform, the solution shouldn’t require
interface design and hardware to provide a custom collaboration special software installations or
resource consumption. The video module to allow the communication of expensive hardware, and should be
communication platform needed to images, documents and medical easy to use by average computer
offer synchronized video/audio descriptions between the dentists and users. These requirements raised
communication between the experts the group of experts before the actual special challenges as the majority of
and the group of dentists, Image and video trainings. As a result, a special video communication tools require
Powerpoint display for the collaboration engine needed to be generous processing power and
argumentation of treatment options created and integrated with the video special software.
and chat options. communication platform.
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4. The Solution
Project phase I
After identifying the project requirements and the challenges, Data Center Solutions decided the implementation of an open
source online video communication tool (OpenMeetings) integrated with a custom collaboration module. The implementation
consisted in several phases:
Gathering of requirements and elaboration of the project specification
During the early stages of the project, Data Center Solutions gathered the project requirements from the UNAS
1 Executive Board and created the project specification. A special attention was placed to the collaboration
workflow and to select the most suitable video communication platform. After testing several video
communication platforms, Data Center Solutions decided to implement a custom solution starting from the
open source OpenMeetings.
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5. The Solution
Project phase II
Open Meetings customization
OpenMeetings is a free browser-based software that allows you to set up instantly a conference in the Web.
2 You can use your microphone or webcam, share documents on a white board, share your screen or record
meetings. While on paper it looked exactly like the needed solution, the actual implementation needed a great
deal of customization:
• Interface optimization to streamline the usage, specific to the workflow requirements
• Integration with the look & feel of UNAS brands
• Translation of the interface elements into Romanian
• Various image compression optimizations to decrease connectivity requirements while keeping a high
quality video transmission
• Implementation of custom user roles to match the capabilities required by the training process.
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6. The Solution
Project phase III & IV
Custom collaboration engine
One of the most interesting aspects of the implementation was the creation of the custom collaboration
3 module. Data Center Solutions created from scratch a solution that allowed:
• New accounts creation with approval mechanisms
• Creation of new video communication sessions
• Submitting a new case for examination that allows asynchronous exchange of medical information,
images, documents and presentations between the dentists and the group of experts
• Allocation of examination subjects per video training sessions
• Allocation of user rights accordingly to the participation at the training sessions.
Training and documentation
Following the requirements from the UNAS Executive Board, Data Center Solutions also provided extensive
4 usage documentation for the UNAS experts group and several hands-on training sessions.
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7. The Results
Fact … Fact …
The UNAS live video training platform was As a result, dentists from remote areas in
1 launched in May 2012 and it was the first 2 Romania can take advantage of hands on
platform dedicated to the improvement of collaborative discussions regarding
medical services of the Romanian special treatment cases, from the comfort
dentists. of their offices without spending money
and time traveling to medical conferences.
Project management tip: sometimes innovation is hard to accept
“I had not only to “sell” the viability of online video training for dentists internally and externally
but to prove myself right in estimations. The effort we put in pushing it through tests and full
usage was not quite included in any of the quotations but, as with any innovative idea, you really
have to babysit your project even if this means a lot of fighting“ says Cristian Dorobantescu -
Project Manager.

8. About Us
www.datacentersolutions.ro
office@datacentersolutions.ro
Address: Phoenicia Bussines Center, 5th fl.,
11A Turturelelor str., Bucharest 3, Romania
We are a company with over 6 years of experience in business critical projects, web based applications and
security services. We are focused on offering e-Learning and webinar applications as SaaS(Software as a
service) to our customers.
Our professional Services team ensures not only an excellent service quality and availability, but also
personalization of our platform according to customer brand and specific needs. Bringing together the software
development and business skills of four seasoned professionals resulted in a solid foundation for a focused and
dynamic enterprise.