Presentation at 1st ANQAHE Conference, Abu Dhabi, 2012

1.
IMPACT
OF
QUALITY
ASSURANCE
ON
HIGHER
EDUCATION
REGULATING
AND
IMPROVING
IMPACT
Parsa
Zoqaqi

2. Overview
• Emergence
of
QA
agencies
• Impact
of
Review
Process
• Continuous
Quality
Improvement
• Improving
Impact
December
2011
Parsa
Zoqaqi
2

3. Emergence
of
QA
agencies
• Quality
of
education
• Preparedness
• Effectiveness
• Efficiency,
and
• Accountability
December
2011
Parsa
Zoqaqi
3

4. Perception
Review
process
• Change
• More
work
• Loss
of
control
Result
• Fear
• Resistance
December
2011
Parsa
Zoqaqi
4

5. Impact
of
Review
Process
December
2011
Parsa
Zoqaqi
5

6. Ideal
impact
Encourage
and
convince
HEI’s
to
adopt
• More
robust
mechanisms
for
continuous
quality
enhancement
• More
rigorous
self-­‐evaluations
• Increased
transparency,
and
• A
better
understanding
of
the
notion
of
‘quality’
and
‘best
practice’
December
2011
Parsa
Zoqaqi
6

7. Short
Term
Impact
• Development
of
a
more
rigorous
hiring
process
• Improvement
in
the
quality
of
teaching
and
learning,
• Quality
of
the
workforce
that
will
emerge
from
HEI’s
December
2011
Parsa
Zoqaqi
7

8. Long
Term
Impact
• Enhanced
Academic
Standards
• Preparedness
for
accreditation
• Increased
involvement
and
accountability
of
governing
boards
• More
transparent
governance
December
2011
Parsa
Zoqaqi
8

9. Possible
Negative
Impact
Disappointment
and
discouragement
if
• Impact
not
planned
and
calculated
• Frameworks
not
regionally
appropriate
• Excessively
stringent
KPI’s
• Common
understanding
of
the
notion
of
quality
• Arbitrary
categorization
(ranking)
of
HEI’s
by
QA
agencies
• Distrust
December
2011
Parsa
Zoqaqi
9

10. Continuous
Quality
Improvement
December
2011
Parsa
Zoqaqi
10

11. Methods
to
assist
• Capacity
building
• Shorter
review
cycles
• Hands-­‐on
engagement
of
QA
agencies
• Top-­‐down
approach
• Guidance
for
benchmarking
December
2011
Parsa
Zoqaqi
11

12. Improving
Impact
December
2011
Parsa
Zoqaqi
12

13. Methods
to
improve
• Publicly
disclosed
KPI’s
• Published
performance
reviews
• Opportunities
for
dialogue
• Open
feedback
channels
(surveys)
• Capacity
building
• Knowledge
sharing
• Training
opportunities
December
2011
Parsa
Zoqaqi
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14. Thank
you!
December
2011
Parsa
Zoqaqi
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