1. Product Presentation
iLogix Call Central

2. What is iLogix Call Central?
Call Central is a CRM specially designed for outsourced call centres.
A truly extensible CRM platform with:
• A Dynamic scripting tool.
• Multi campaign management.
• Dynamic data lists associations.
All this in the cloud, integrate
with a 3rd party dialler using
the API call feature, or run
sophisticated call campaigns using Skype API feature (preview only).

3. Agent Portal
We have designed a very intuitive and easy to use agent view, giving
the agent 100% piece of mind and letting the agent focus on what the
agent does best ‘creating another
happy customer’
The smart scripting allows the
campaign designer to design the
Call flow to be 100% compliant.
UI, that will boost agent morale and
increase productivity.

4. Agent Portal 2
Agent Portal, gives a one page access to the agent to view all relevant
customer details in the on screen. The system is divided into sections.
Customer details section is
designed to be a simple view
of the Customer.
The campaign designer can
associate objection handling to
each call script question.
Giving the agent access to
the right tools to win customers.

5. Agent Portal 3
Agent Portal also contains past interaction history snapshot with the
customer.
Visited Questions section for easy
navigation within the script.
Products Details Section, giving
The agent access to all the
information on the selected
Product offering.

6. Admin Portal
Using the easy to use administration portal you can:
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Create Multi Call centre Campaigns.
Integrate the system with the telephony dialler like Genesys, Avaya, and other Asterisk based
telephony solutions.
Define campaign fields using data uploads, and adding custom data fields.
Define campaign Search Criteria.
Define dropdowns, link those dropdowns (data list) to data fields in call script questions.
Define Call outcomes, and call outcome reasons.
Define Call script sections.
Easy to use UI , helps you create
campaigns in a few clicks

7. Admin Portal 2
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Setup Call flow using Visual Call flow designer.
Define Action tags for more smart conditional branching, and using actions tag in Visual Call flow.
Define Objections and link it to 1 or more call scripts questions.
Define Custom links and link it call scripts.
Define data validations, to ensure that data entry is accurate.
Define Products, Products fields, and Product description titles,
Define Products Validation rules.
Extract Data, based on customized requirements,
Setup data extract (on demand and scheduled).

8. Admin Portal 3

9. Admin Portal 4

10. Features
• Call Flow Designer – drag and drop
call flow designer.
• Supports Call Blending and Data
Filtering, helps protecting data
burnouts and compliance.
• Products, with product details and
specifications section, helps agent
stress on the features and
specifications.