The document describes the various modules available in the AsterCC call center system. It lists modules for campaign management, predictive dialing, e-commerce, customer service, work orders, computer-assisted telephone interviewing, finance, virtual call centers, WeChat integration, and fax. The campaign module is central for scenarios like telemarketing, surveys, and appointments. The predictive dialer module automatically dials numbers and transfers calls to queues or IVRs. Other modules support online sales, customer support tickets, time tracking, multi-project seating, public accounts on WeChat, and fax for customers still using that technology.

1. Call Center System Modules
Besides telephony core, asterCC is composed with different
modules. No matter tele-marketing, outsourcing call center,
enterprise pbx or inbound IVR, all you need to do is click
mouse, finish configuration via web GUI.

2. Our Call Center System Modules
•Campaign
•Predictive Dialer
•E-Commerce
•Customer Service
•Work order
•CATI - Computer-
assisted telephone
interviewing
•Finance
•Virtual Call Center
•WeChat
•Fax

3. Campaign
Campaign is the most important module in
astercc, many other modules are required in
conjunction with this module. mainly for the
following scenarios:
• Telesales
• Telemarketing
• CATI survey
• Telephone booking
• TV shopping
• After-sales visit
• Voice boardcasting

4. Predictive Dialer
Predictive dialer is a powerful dialing module, the basic
workings of the system first dial the customer number,
after customer answered, it trasnfered the call toward the
designated IVR or queue. Predictive dialer
usage includes •Campaign
•Voice
broadcasting
•Due fee collect
•Survey
•Reservation
•Telemarketing
•Birthday remin
der
•TV shopping

5. E-Commerce
E-commerce module for the sale of enterprises to
provide further convenience directly with inventory,
logistics combined to complete a complete online
sales and offline sales logistics chain.
• Product sales
• Virtual product sales
• TV shopping
• Offline sales management

6. Customer Services
Also known as inbound customer service phone call,
the module is designed for an incoming call center
module, application scenarios such as ticketing,
reservation center applications, including
•Customer support
•Sales management

7. AsterCC work order features
 Multiply work order
type
 Support provided new
work order circulation
mode, the creator
reservations
automatically flow
where the group
 Support multiple
customized fields
 Transfer between
agent groups

8. CATI-Computer-Assisted Telephone
Interviewing
Telephone
Questionnaire, also
known as CATI,
namely Computer-
assisted telephone
interviewing .
INTERVIEWER using
this telephone
interview technique,
the work can be
carried out according
to script software.

9. Finance
AsterCC not only provides inbound and outbound
billing, but also provides an accounting for the seats.
Many call centers employ part-time agents to increase
flexibility and lower cost, the financial module in
accordance agents answer calls time and billing
category.
•Billing agents
•Billing team and account

10. Virtual Call Center
Many companies offer virtual office services to
businesses, including mailing address, temporary
meeting rooms, virtual office for such service module is
designed for use with the same group of seats for
multiple projects of different incoming service case
•Virtual office
•Virtual hotel reception

11. WeChat Call Center Usage
asterCC wechat module by using Tencent wechat
API, can be used in the management of public
accounts, through wechat public account to
communicate with customers.
•Support public account menu
management
•support through wechat
communication with customers,
including text, voice, image,
location
•queue can be simultaneously
used as traffic queues and
wechat queue
•When queuing, each agent can

12. FAX
Although the VoIP world has not yet stabilized fax
applications, for customers who use a digital line, you
can still use electronic fax function provided asterCC
• Enterprise
fax